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Comments
Regards,
Sarah
GM Customer Service
Thanks!
Sarah
GM Customer Service
I am sorry to hear that your Acadia has had some issues, and that you are so frustrated and disappointed. If you were to get us your Service Request number, we would be happy to look at your case to make sure that everything was handled appropriately.
Sarah
GM Customer Service
Sarah
GM Customer Service
How many complaints does GM have to receive before they will issue a recall for these recurring issues? I guess they figure steering issues on a vehicle aren't really cause for concern, but the windshield washer heating mechanism is. I am appalled that GM isn't more concerned about the multiple issues with this vehicle model—especially one that sells for more than $40,000 and is considered a luxury vehicle. Facebook, Twitter and every other social site will hear about how horrible this vehicle is, which will hopefully deter someone else from purchasing an overpriced piece of crap.
Sarah
GM Customer Service
Best,
Sarah
GM Customer Service
Many many happy miles,
Sarah
GM Customer Service
Sarah
GM Customer Service
Regards,
Sarah
GM Customer Service
Thank you for taking the time to post your concerns. You can find my email address in my profile. Please include your complete contact information including mailing address, VIN, current mileage, and the name of the dealer. I look forward to your email.
Christina
GM Customer Service
Maybe it's time for owners to get together and picket GM - can you see the multitudes of leaky GM vehicles circling GM? maybe some with bathtubs sitting on top of their vehicles? if anyone else is mad enough to join me, let me know - we could do this all over the country, judging by the number of complaints on this website - action instead of words, get GM to fix their defective vehicles!
Thank you for taking your time to post with your concerns and frustrations. General Motors has provided assistance to customers who are not the 1st owner of a vehicle. Each case is looked at and evaluated on a case by case basis. However, GM will only assist in fixing the concerns at the customers expense if a 3rd party garage has worked on the concern. It is always recommended to work with a GM dealer if you are experiencing concerns. Dealers are independently owned and operated; however, they are contracted with General Motors and provide feedback to GM. With out reviewing the case I cannot know for sure why you were denied assistance. If you would like to email me with your case number I would be happy to look into this for you.
Christina
GM Customer Assistance
Regards,
Sarah
GM Customer Service
Test drive a 2012. You won't find the problems being discussed here. Me? I traded a 2002 Yukon Denali for an 2010 Acadia. It's been in the shop for tire balancing issues several times until we discovered that it wasn't the tires or the 20" rims rather the dealership's tire balancing equipment was too old to balance 20" rims. Once the dealer sent the tires out to be balanced vibrations were gone.
Course this is the wife's car so I don't drive it but once a month. One of the reasons that I bougnt this versus another Yukon was the fold down third row seats which aren't available with the Yukon. Makes a world of difference as you get older.
Sarah
GM Customer Service
I would NOT recommend this vehicle. I just can't see paying $40,000 for a vehicle that stays in the shop. Thank goodness I bought the extended warranty.
Regards,
Sarah
GM Customer Service
I too have had most of the problems and issues that others are talking about on this forum. The most current and :lemon: critical is that last year the car started losing the Power Steering when driving on wet streets (not large puddles). I took it in and they just tried to play it down. I really had to persist. The GMC dealer finally said they could put on a splash guard that newer models come with, at my expense. It did not solve the problem. I am so nervous driving this car when it is or has been raining. I have been stuck while pulling on to major highways with oncoming traffic! When I took car back in for other repairs, I again told the service rep that it was still occurring and was told that they could not do anything about. Now my teenager is trying to learn how to drive with this unreliable car....now that's scarry! This is an awful situation. I wish I had realized sooner that others have had as many issues as I have. Now I know to stand up for myself regarding this car. I too love the design/looks of this car, it is a shame that is so frustrating and dangerous to drive.