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Comments
Have you made any progress on the motor problems you've been having with your Acadia since this post?
Sarah, GM Customer Service
Sarah, GM Customer Service
We're sorry about this trouble with the parts! If you want for us to check into this further, please contact us at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation so far).
Sarah, GM Customer Service
Needless to say I was p@$@# and had to get it towed to the dealer to have it looked at. They get the vehicle and are able to start it up right away?!?! Spent 4 hours troubleshooting and then said they couldn't do anything else at this point unless/until they are able to reproduce the issue.
My question - were you ever able to get your problem resolved with GM? Anything I can do to get my dealer to investigate more?
Thanks!
J
Let us know if you decide to work with a dealership to get this resolved. We're available to work with you through that process if you like and can be reached at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).
Sarah, GM Customer Service
Have you contacted Customer Service about this yet? If not, and if you would like for us to follow up with your dealership, please contact us via email at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation so far).
Sarah, GM Customer Service
After I got the parts from RockAuto and my mechanic started
Installing them he discovered that they are USED parts and not new!!
RockAuto you sell used parts to your customers!!?? Shame on you!
At least tell us they are used! No wonder they were so cheap!
With the mechanic and he got me upset
I just checked the FAQ in RockAuto and they do mention that sometimes
They will offer remanufactured parts
Just needed to clear that up. If the car works again i will be happy otherwise i would
Have wasted my money. But for a part that cannot be found antwhere this is better than nothing
But it is a surprise to order something "new" and get something obviously used. It would be better if RockAuto would put a note on the part that it's a reman when you add it to your cart.
Let us know if the stabilitrack issue comes back. Hopefully cleaning the throttle body took care of it, but it not we're happy to check into this further with your dealership.
Sarah, GM Customer Service
We're sorry that you're experiencing stabilitrack issues on your Acadia. Let us know if we can check into anything by emailing us at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of your situation).
Sarah, GM Customer Service
So thanks for posting all your problems because we will definitely look at the highlander or other. Too bad these morons cant figure out how too fix all these problems. At least they lost one customer who already leaned GMC because I have had really good luck with my 01 Sierra.
Anyway thanks you guys scared me off after only reading two pages.
Who can i send a report to to show that I don't even come close to the posted GMC's MPG for the Acadia? They should see real world information instead of relying on Dyno.
Let us know if you want for us to check into anything with your dealership. We can be reached via email at socialmedia@gm.com and request that you include the following information: your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation.
Sarah, GM Customer Service
Are you getting serviced by a GM dealership? I only ask because we can follow up with them if you have been working with one of our dealers. If you want for us to check into anything, we can be reached via email at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).
Sarah, GM Customer Service
Hey GM...make it right for anyone that has this issue and quit hiding behind email and phone calls.
I have located your file and will be adding documentation about your post to the notes and alerting your agent of your sentiments.
Sarah, GM Customer Service
We're sorry to hear that you are having these power steering troubles with your
Acadia. If we can check into anything further for you, please don't hesitate to contact us via email at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).
Sarah, GM Customer Service
As I type, my family is on vacation (800 miles ) away from home and received the stabiltrack, traction off, engine reduced power within 150 miles of our destination. We have three children traveling with us and it was very unsettling traveling through MD/DC traffic with little control over the speed of the vehicle. We have called GM but as before we must take it to a dealer for diagnosis (WHICH COSTS)! We are on vacation with an itinerary that includes prepaid tours, etc so there's little time to be on the phone, locating dealers in unknown areas , driving a vehicle that is unsafe. We plan to call the dealer that fixed the transmission for some type of idea on what this will cost us. We have no extra money and feel we should not be having these major issues on a vehicle that is not that old.
I am soooo disappointed with the GM brand and afraid I will only be able to drive this car locally (work and back), when and IF we get it home. GM needs to understand the position many of us are in, traveling and transporting our families in unsafe, unpredictable and unreliable vehicles. We are not sure what to do to get our family back home except pray it holds up until we get back. I wish there was an immediate answer.
We're very sorry to hear about this situation you're in out on the road. Did the agent you spoke with offer to help locate nearby dealerships for you? Keep us updated on what you need - we can be reached via email at socialmedia@gm.com (include the last 8 digits of your VIN).
Sarah, GM Customer Service
I can certainly understand how scary that must have been. I would like to follow up with you about this concern. Can you please email me with me your full name, address, phone number, Vehicle Identification number, approximate mileage on your vehicle please, and the GM dealer you visited please? This was I can stay involved throughout the process and create a file for you. My email is socialmedia@gm.com please put "attn Crystal" in the header.
Sincerely,
Crystal
GM Customer Care
- Immediately after purchase the battery died, no big deal I thought, I bought a new one. I'm now on the third purchased battery. I don't know why this vehicle kills batteries (it's not the alternator), and it's still not resolved,
- At nearly 70k, I had the A/C evaporator core replaced (it failed/leaked) - $1200.
- At 77k, replaced coils on #1, #3 & #4 cylinders - $800
- Now the power steering has intermittent issues, my wife refuses to drive it as it's hard to handle in tight spaces when it 'acts up'. I'm not seeing anything on this board that makes me feel there's going to be a happy ending to this
So, with all that said....I love the vehicle, but it's a lemon.
Is there any suggestions on where I go from here?
do you know the number of the repair bulletin?
i would think the GMC woman who watches these posts should know about that issue, I think the NSTB should know too.
People should go to this link and type in car information, then Hit the "Complaints" Tab.
http://www-odi.nhtsa.dot.gov/owners/SearchResults.action
2010slt posted the info about the repair bulletin. I've tried to look it up on the internet, still trying.
I'm getting ready to dump my Acadia, with mixed emotions. The vehicle really fits my needs, but I've got $2k invested in repairs due to poor quality/design, and now I'm facing a power steering unit replacement. Does anyone know how much expense I should expect on that one?
I'm surprised the GMC Customer Service folks that browse these sites haven't responded too.
So the group is aware, here are the latest details.
I spent some time digging through my files to find oil change receipts all along wondering how not changing my oil has anything to do with a traction control mechanism. I also started to look for lemon law lawyers and doing more research on this issue. I needed a good second opinion. After some time looking for a good mechanic that is honest and has my best interest in mind I found someone that had time to really look at this. The solution - 2 hours approx. $170 for two vacuum leaks. So not only did he fix the issue he provided insight to all the error codes I was receiving, what other items could cause this issue in the future and proved that you don't need to replace major engine parts or spend $1000 dollars each time you visit the dealer.
So now the negotiation to repair the lemon I'm driving. Since owning this vehicle I've been to the dealer way too many times and did not realize it until I had to do all the research for this issue.
Issues - sunroof leaked, drivers door leaks, headlight goes out (then is recalled after I pay for fix - dealer states that I cannot get reimbursed), xm radio stopped working, regular radio system shuts off for no reason, dvd player does not recognize dvds/cds, navigation stopped working, water pump replaced ($800 at dealer - I find out part is $150 and 2.5 hour job after some research), remote start stopped working. Just the items off the top of my head.
So here are some questions for GM -
What does GM documentation say about maintenance and care of Stabilitrak? What are the car owners responsibility for Stabilitrak?
How many Stabilitrak issues have been reported to GM in the last 10 years?
How many lemon law suits have been filed against GM on this vehicle?
If changing the oil is a key to the maintenance of Stabilitrak, what is GM's responsibility for an oil change gauge that does not match true oil life? If the oil change is the key to Stabilitrak maintenance why are there so many issues that cause the Stabilitrak error message?
It is strange that your Acadia experienced those technical issues. Have you had the opportunity to get your vehicle into the dealership for a diagnosis of these problems? Please let me know if I can be of assistance.
Amber N.
GM Customer Care
I'm sorry that your vehicle issues are causing you such frustration. I definitely understand how this can be a great inconvenience once these issues arise. I'd like to look into this further for you to see if we can help you through this process. I'd just need you to email me your full name, VIN, current mileage, and the GM dealer you are working with, and I can look deeper into your situation. I look forward to your response.
email: socialmedia@gm.com (ATTN Amber)
Regards
Amber N.
GM Customer Care
If you've ever attached baseball cards to the spokes of your bike tires...that's the sound. It was cool sound for a bike, not so much for a $30,000 SUV
The faster the engine turns, the faster the rate of clicking. It happens whether I'm driving or just in park. When the weather is dry, the clicking stops.
The noise seems to originate near the engine, not the muffler or tailpipe.
Any suggestions on troubleshooting this would be appreciated.
Kelly
That's not something I have experienced before. I would suggest taking it into a dealer. I can help set up an appointment for you and stay involved throughout the process. If that is ok with you please private message me your full name, address, phone number, Vehicle Identification number, and approximate mileage on your vehicle. My email address is socialmedia@gm.com "attn Crystal" in the subject line. Look forward to hearing from you:-)!
Crystal L-GM Customer Care