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Comments
This is not my message/car. This message was posted under toyota forum...just FYI...anyone who thinks that ALL engines should be last 100-200k must be living in a perfect world.
Companies know that this thing won't be last forever, that's why they only give 60k miles warranty.
In regards to the other comment from another posting on a transmission lasting 100-200k miles yeah you're probably right some will make it some won't but my car hasn't even hit 60K and I think a lot of people are having the same issues.
I will say corporate (800-NISSAN1) first tried to blame me for not maintaining my vehicle and said since I had no proof I had maintained my car they could not help me. What they did not know is that I kept every single receipt for every piece of work that was done on the car. When I presented that to them they said too bad and then tried to tell me I hadn't changed the transmission fluid at 30k miles which is recomended for ALL Nissans. Apparently they should read their own manual because it says 30k miles and then in parenthesis it states on all cars EXCEPT for Nissan Murano's which don't need a change until 60k miles, per their owners manual. I am truly disapointed in this company. I have a young family and could have been a long time customer purchasing multiple cars over the years.
If anyone has any further suggestions I'd love some ideas.
NISSAN IF YOU'RE READING THIS DO THE RIGHT THING AND HELP YOUR CUSTOMERS. PENNY WISE AND POUND FOOLISH. :lemon:
Back in 2007, when I had to choose between trading my 2005 Accord or the 2004 Murano, the Murano was (and it still is) rattle free and bullet proof. The Accord, with 1/3 of the miles, had two rattles, being one in the gear linkage, more normal use wear and tear on leather and plastic surfaces, a loose speaker in the optional premium sound (EX-L V6) , a spotty whirring noise in the AC and a bumpy VTEC engagement at 4000 RPM. The choice was clear.
The test sample for a Saturn Outlook we were considering at the time had an ill-fitting upper-dash compartment and a rattle coming from the speedometer. Sure, it was a test car, but still somewhat telling of what to expect.
A friend of mine just told me about having to pay for $1400 on the AC repair of his 2006 Civic SI, which gave out at under 40K.
So yes, now that Hyundai has a couple of models I rather like, I completely agree with you. Genesis coupe, the 2011 Sonata, 2010 Tucson, all come to mind.
2003 Nissan Murano FOR SALE Brand New Transmission!
Any takers haha yeah right! These guys suck even my Range Rover is more dependable than this piece of garbage...and might be cheaper to fix WOW!
The Lessons Learned: 1. Always get a second opinion if a major repair is diagnosed on your vehicle
2. Always get a second opinion for a repair that is said to be happening again from a different dealer
3. Never buy a Nissan
4. Never take your vehicle to the Gandrud Dealership in Green Bay,WI for Service
5. Pass on information like this to people you care about so they don’t get rolled
The Good and Bad News: Bad news is my Vehicle is costing me another $450. The good news is I don’t have to continue my run around with Nissan. More good news is I was able to see how Nissan treats its customer when a issue arises with their product. I now know that I will never buy a Nissan because if something like a transfer case goes out, the Nissan logo might as well not be on the vehicle because they won’t stand behind it. I am also now aware of Dealerships who may intentionally or unintentionally charge you for a service that is not necessary or misdiagnosed. Boy would I have been sick if I found out my transfer case didn’t need to be repaired after I spent the second $4,000.
My co-worker's husband has a 2004 Murano and I told her he should get rid of it. She said "my husband babys the Murano and it only has 45,000 miles on it." Two weeks ago, she said her husband's car made a terrible noise, sure enough his transfer case cracked too. Lucky for him, his mother works at Nissan and pulled some strings to have it fixed for free. I was treated terrible by Nissan North America. I will NEVER buy another Nissan.
On behalf of everyone at Nissan, we would like to thank you for choosing to drive a Nissan. One of the many technologically-advanced features of your vehicle is the Continuously Variable Transmission (CVT), an innovative transmission that offers smooth, seamless shifting, while tailoring the vehicle's output to your driving style.
While Nissan is proud to offer this technology on many of our models, a small percentage of owners of early models equipped with CVTs have expressed concerns about the cost of repair of their transmissions after the warranty expires. We take these comments about the cost of vehicle ownership seriously. We strive to provide an exceptional ownership experience and are implementing a thorough Customer Satisfaction Program to address this topic.
First, to provide you with additional assurance regarding your overall cost of ownership we have doubled the warranty period for the Continuously Variable Transmission in your Nissan. The existing powertrain warranty coverage of 5 years/60,000 miles will be extended at no cost to you, for CVT repairs, replacements or related towing, to 10 years/120,000 miles, whichever comes first.
This extension is effective immediately and requires no action on your part. The remainder of your powertrain warranty coverage for components other than the transmission remains unchanged, at 5 years/60,000 miles, and your basic warranty coverage also remains unchanged. All other warranty terms, limitations and conditions otherwise apply. This extended transmission warranty is also fully transferable to future owners of your vehicle.
Second, Nissan will reimburse customers who have previously paid to repair or replace their CVT, if the repairs would have been covered within the new extended warranty period. Even if you no longer own your Nissan we will reimburse you for past CVT repairs that would have been covered under this extension of the warranty.
Further, in the unlikely event that your vehicle's transmission should need repair beyond the extended warranty period we are working to decrease the cost of repair and have already reduced the Manufacturer's Suggested Retail Price of a replacement CVT. In addition, we continuously strive to enhance our products, and have made ongoing improvements to our CVTs over the years.
Nissan is taking these actions to demonstrate our confidence in the CVT technology and to show our commitment to stand behind our products.
WHAT YOU SHOULD DO
If you have previously paid for repairs to your CVT within the time and mileage limits of this new extended warranty, we ask that you download the Reimbursement Claim Form and follow the instructions on the site. If you have additional questions, please contact our Consumer Affairs office at 888-388-0318. Please be aware that the deadline for submitting the Reimbursement Claim Form is July 31, 2010.
The extended warranty coverage for CVT repair or replacement is effective immediately.
If you seek coverage for a repair under this extended warranty you will need to bring your vehicle to an authorized Nissan dealer. The factory-trained technical staff at the Nissan dealer will have the diagnostic tools and knowledge to provide you with the appropriate service and submit your warranty claim. If you have additional questions regarding this program, contact our Consumer Affairs office at 888-388-0318 for assistance.
At Nissan we and our dealers work daily to deliver an outstanding ownership experience that will earn your confidence and trust. We are committed to doing the right thing for our customers and look forward to a long relationship that you find satisfying and rewarding. Thank you for choosing Nissan.
Sincerely,
Kevin Martin
Vice President Total Customer Satisfaction
Looks like our efforts on this thread paid off after all!
You know what they say about happy customers?
Happy customers tell five friends; unhappy customers tell fifty!!!
There is not enough room on this blog/BB to tell you all the problems I have had with my 2003 Murano. Some have been routine with the mileage I have put on the car.
The way I was mis-handled by the Cherry Hill, NJ dealership's GM and then lack of response by Nissan Corporate (when emailed and snail-mailed) showed a lack of customer sensitivity in September 2007 when my CVT and CAT died within 30 days of each other forcing me to borrow money to pay for $7000 ($5000 for the rebuilt/not new CVT and $2000 for the CAT) of repairs within months of loosing my job. The 2003 Murano had 104,000 miles on it at the time.
Since then I have gone out of my way to tell everyone what poor customer service I have received and have told more than 50 people of my problems with Nissan.
To provide perspective since purchasing the 2003 Murano its repairs costs have exceeded our other three cars: 2000 Infiniti I30 (230,000 miles), our 2000 Infiniti G20 (140,000 miles, and Acura 2005 TL (75,000 miles) combined.
What has gone wrong? Just call your Cherry Hill NJ dealership and ask for my repair records and even you will be appalled.
I have applied for my $5020+ refund but think it fair that I should also seek reimbursement for having to borrow money to pay for such extensive repairs.
This process means that you have lost one customer (me), my wife (who now drives the Acura), my three kids who are now all over 21 and who knows how many neighbors/friends who have heeded my advice. In a neighborhood of 100 plus Dr's/Lawyers/Professionals I don't know of another Nissan that has been purchased since 2003.
John Christian
Southern NJ
Mr. Kevin Martin - a Vice President at Nissan North America in Tennessee, and Mr. Luis Rodriguez - an Executive Specialist at Nissan North America in Tennessee, were the gentlemen who assisted me when I was having CVT problems in June & July of this year. These two Nissan employees understand what "Customer Satisfaction" means - even after 3 service representatives told me that Nissan wouldn't be helping me!
Because of Messers. Martin and Rodriguez I received a new CVT transmission in my Murano - AND Nissan kept a 3X customer!!!
Thank you to both of them and to Nissan N.A.
KA Johnson
Kevin Martin
Vice President Total Customer Satisfaction
(see post# 290)
Well... what can i say except THANK YOU MR. MARTIN & NISSAN N.A. FOR STEPPING UP TO THE PLATE ON THIS ISSUE!!.. I RECENTLY PURCHASED A 2003 FRONT WHEEL DRIVE MURANO SE WITH 70K ON IT. I DID MY RESEARCH ON THE VEHICLE BEFORE I BOUGHT IT BUT DID'T FIND OUT ABOUT THE INSANELY EXPENSIVE CVT FAILURES UNTIL AFTERWARDS AND I'VE BEEN SICK ABOUT IT EVER SINCE. UPON FURTHER RESEARCH I DISCOVERED THAT THE CVT IN MINE FAILED 27,000mi IN FEB 2007. I'M ABOUT THE SEND MY DAUGHTER OFF TO COLLEGE & WILL BE MAKING TRIPS BACK & FORTH TO HER SCHOOL. I HAD PLANNED TO SELL OR TRADE OFF THE MO ASAP BEFORE THE NEW CVT FAILED AGAIN AS I CAN'T AFFORD A 5-7K BILL! AT LEAST NOW I CAN KEEP DRIVING IT WITHOUT FEAR OF PREMATURE (OUT OF WARRANTY) FAILURE FOR ANOTHER 50K OR 4 YEARS!!.. THIS WAS MY FIRST NISSAN PURCHASE BASED ON THEIR HISTORY OF RELIABILITY AND I WAS STUNNED WHEN I FIRST FOUND OUT ABOUT THE CVT FAILURES. I WAS ABOUT TO UNLOAD THIS MO QUICK, FAST & IN A HURRY, EVEN THOUGH I LIKE THE VEHICLE & NEVER BUY ANOTHER NISSAN PRODUCT. NISSAN DID THE RIGHT THING BY STEPPING UP TO HELP RESTORE COMSUMER CONFIDENCE!!
any info or guidelines to follow will help out
"Yes, it is true. Nissan USA has set up a website with all the information regarding the CVT Extended Warranty:
http://www.nissanassist.com/index.php?menu=1
Owners who have paid to have their CVT's repaired may also be eligible for reimbursement if it occurred under the new warranty terms: 10yr/120k. Click the above link for more information.
Have you ever drive away at the stop light from someone with a supped up car which has a third or sometimes twice times the power and they cannot catch you for the next 60 meters?
That is attributed to the CVT tranny, the shifting is so very transparent that you could go from 0 to 60 without even noticing it.
I own a 2005 SL MO and so far so good except for the front drivers seat.
The seat frame broke at 40000 and I am getting these rediculous quotes of between $600 and $1000 to repair same.
I noticed that this is even a bigger issues that the CVT and this is something that Nissan should look into ASAP.
Just imaging someone hitting your from behind, with a broken seat i doubt that the seat belt is going to stop you from going through that windshield. if you have a head on then god forbit what muight happen.
I mad a complain to the NTSB regaring this. Since it is pandemic I think Nissan should recall it or do something like the CVT gesture.
I still love my Mo..
Now, we (Murano Owners) receive this letter advising of "a small percentage" of complaints. To that I say...bullhonky! A quick internet search shows not only a class action lemon law case in NJ, but numerous complaints with the CVT. Nissan knew, or should have known, of the problems and accepted responsibility some time ago. Their letter and the unheard of "doubling" of the warranty is, in my opinion, an admission of liability. I have turned this letter over to my insurance carrier to seek reimbursement. I have been a loyal Nissan owner for over 13 yrs...no longer though. They have lost me, friends, relatives and anyone who will listen as a customer.
suffice it to say I don't get them anymore because they are just like flushing money down the toilet, they always fine ways out of them, and it really is a kick in the crotch after you've spent all that extra money on them and they come back and tell you its not covered, so go screw yourself!
the factory warranty is more than enough, especially on the luxury automakers!!!