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Comments
Have you, since the last week of October, been with your vehicle? Has the concern been resolved? If Customer Assistance can be of service to you (following up with the dealership, setting up a Service Request case, looking into warranty/recall information on your vehicle), please don’t hesitate to email us with your name/user name, contact information, the last 8 digits of your VIN, and your preferred dealership.
Best,
Sarah
GM Customer Service
I am sorry to hear that you did not have a satisfactory experience with your dealership. Will you please consider emailing us more details about this visit? We would like to follow up with you on it. Please include your name and contact information, the last 8 digits of your VIN and current mileage, and the name of your involved dealership.
Many thanks,
Sarah
GM Customer Service
If I understand your post correctly, your Enclave is experiencing strut difficulty which you attribute to being on the lift at the dealership? Please email us with more information, including your name, the last 8 digits of your VIN, and the name of your dealership, as we would like to follow up with you.
Regards,
Sarah
GM Customer Service
I told them in my letters that I have never bought a foreign car and asked whether they care if I buy a Buick or GM car again. No response, and these were not hard=hitting letters at all.
At any rate, it's good to see GM customer service reps responding to Enclase owners' concerns.
If we can assist with anything, please let us know.
Sarah
GM Customer Service
Sarah
GM Customer Service
I own a 2008 Buick Enclave cxl awd. Two weeks ago I replaced the air filter, and found a large amount of a brown liquid in the flex pipe between the air filter box and the throttle body. I cleaned out all the crap and reassembled everything. The suv went to the dealer on monday, and after two weeks there was engine oil in the flex pipe and in the throttle body. The vehicule has 47250 miles (76000kms). What causes the upflow of oil to the throttle body, and what is the solution? I was told by the dealer it could be the valve cover gaskets, and that the vehicule is no longer under warranty. Is this a common problem on this engine? My 18 year old Chrysler Intrepid has 212500 miles(342000kms) on it's original 3.3 liter engine, and has never done anything like this.
I have read on the net that the 3.6 liter engine may also have ring and valve seal problems. Is there a tsb or pip explaining my symptoms?
Can anyone help me out on this one???
Don
P.S. The Intrepid is all original never broke down or had any major repairs.
Regards,
Sarah
GM Customer Service
Great question; I do not have the technical expertise of our technicians, but I would refer you to the suggested maintenance schedule in your owner's manual (specifically p. 11-4). This will outline what is required every month, every hear, every 50,000 miles, and so on.
I hope it's helpful for you!
Sarah
GM Customer Service
I'm trying to locate the a/c low pressure port for my 2008 Buick Enclave to recharge it. I have no idea where it is, does anyone know? Thanks Rob
No one wants to buy a car with air bag problems so it is virtually unsellable. Buick says bring it back in for further repairs (" no you can't have a loaner and yes, you have to pay for diagnotic check) gee thanks guys.
Any ideas out there?
This car has had major work to the steering column, the transmission replaced and numerous brake system problems.
Warning to all GM customers, the manufacturer will not help you!
If you would like for us to check into this further with the dealership, please contact us via email at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and the name of your dealership, along with a brief recap of the situation).
Sarah, GM Customer Service
Sarah, GM Customer Service
Sarah, GM Customer Service
Stuck with big $$$.
We're sorry to hear about the troubles you've had with your Enclave. If we can check into this further for you, please email us at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation so far).
Sarah, GM Customer Service
How many miles are on the '08's with throttle body and transmission problems? Leaving for 2 weeks in California on Thursday and now you have me scared to drive!
I checked your VIN and see that you're outside of the main warranties (bumper to bumper and powertrain) by time at this point. I'm sorry about this, especially given your current concerns. Do you have a game plan about getting this checked into?
Sarah, GM Customer Service
What's so sad about this is; we chose American made over German. Boy I feel stupid. After this, driving on a GM dealers lot may be very slim in our future. Still an American cunsumer and big support...just not a big fan of GM.
:lemon: :lemon:
Please let us know if we can check into anything further with you if you decide to work with a dealership to get this looked at. We can be reached at socialmedia@gm.com (include your name, contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).
Sarah, GM Customer Service
We're sorry you're encountering these troubles on your new Enclave. Let us know if you would like for us to check into anything with your dealership by emailing us at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).
Sarah, GM Customer Service