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Comments
because I paid $500. GM and my dealer were in touch on this so why was my fix so different then everyone else? I think the dealer knows. Something is not sitting right with me.
I can certainly understand your frustration with the issue you have described.
If you would like me to research this for you please private message me your full name, address, phone number, Vehicle Identification number, and approximate mileage on your vehicle? My email address is socialmedia@gm.com "Attn Crystal" in the subject header.
Kindest Regards,
Crystal L
GM Customer Care
This shows a total disregard for the customer. If the customers were taken care of they would have logged onto the forum and posted updates to rave about how the problems were resolved. Since that is not evident, this diminishes the value of a gm product and warranty. I will skip on this car as well as the Buick and Chevy versions.
My name is Arik, I'm a US citizen living in Bergen County Nj and I will choose another option. I want to thank all those owners that took the time to post on this forum. You saved me thousands of dollars and hours of problems. My heart goes out to all of you. God bless you all and God bless America.
- Replaced the steering gear because there was a leak in the power steering reservoir that completely emptied and damaged the steering gear
- Replaced the hydraulic struts for the power lift gate after the lift gate smashed me in the head and almost closed on me
- Just found out the return line from the power steering pump is leaking
- I had about 2 cups of water pour out from underneath the glove box on to the passenger floor, service manager thinks the drain tube from the evaporator might be clogged
I am scared to find out what other problems the car has when I take it in tomorrow to find out about the leak. It's just back-to-back-to-back with this car. At this point, I don't think I'd ever purchase another Buick product again. My 2008 Eddie Bauer explorer has the same amount of miles as my Buick and no where NEAR the problems this car has.
Has anyone had an issue like this with his or her vehicle? Any advice would be greatly appreciated.
Thanks in advance.
Derek
I just got on the highway earlier today and lost power. I pulled to the side of the highway and shut it off. I restarted it and waited for about a minute. I re-started it and and thought it was a fluke because when I put it in drive it moved normally. To my chagrin as I pulled back on to the highway as I accelerated it hit about 30 mph and did the same thing, so I dropped it in neutral and coasted to the only spot I could get to which was a dangerous part of the highway since I couldn't get back across the 4 lanes to a safer spot. I thought for sure that I was going to get slammed in the rear end. I hit my hazards and shut the engine off and restarted it following the same process to get to a safer area. I was about a mile from a Buick dealership so I repeated the process staying on the side of the highway.
When I arrived at the dealership I called OnStar and they gave me the codes that had been thrown - P0842, P0700, and P0777. After researching Enclave and Acadia forums I have a bad feeling that it may be a wave-plate failure that seems to be quite common in the Acadia and Enclaves of similar years. Since it was a holiday weekend I have to wait until Monday to get the diagnosis.
I am really frustrated that my warranty just expired by the date, with the mileage just turning over 80,000 miles. Should I have any expectations of help from the dealership or GM on this, or am I flying solo on the repairs if it actually is the transmission? What is the best way to approach them? I am pretty worried :surprise: since we barely have it in the budget to pay the monthly, much less a 3k to 4k repair.
Any ideas or advice is appreciated.
I'm sorry that you are experiencing this issue with your vehicle. However, I'm glad that you're okay after an experience like that. If you would send me, your full name, address, phone, VIN and the name of the dealership you are working with to socialmedia@gm.com (attn: Marlea) I‘ll do my best to look into your concern and find you a satisfactory resolution.
Marlea Wilson
GM Customer Service
I'm sorry to hear that you're needing to have your transmission repaired. I cannot make any guarantees, but if you send me your full name, VIN, address, contact information, and dealership I can look into what options we have available to you for this repair. Please send this information to socialmedia@gm.com [Attn: Amber].
Amber N.
GM Customer Care
The good news... GM stepped up and covered 60%. It left me with $1,640.00 to cover.
Overall I am pleased with how the entire issue (my dealer and GM), even though I am concerned that with an issue that seems to be prevalent among this and the Acadia 2008 model year (wave plate issue) that GM did not issue a recall or notice to the owners.
Amber N.
GM Customer Care
I understand your frustration and am sorry that your repair has been delayed. If there is anything we can do to assist through this time, please let us know.
Amber N.
GM Customer Care
The mechanic is telling me that there are huge metal filings in the pan under the transmission. Diagnosis: new transmission. My wife absolutely loves this car, but ouch - not sure what we're going to do. Has GM been doing anything about these transmission issues?
Sorry to hear about your current transmission problems. Is your mechanic at a certified GM dealership? If you send us your full name, VIN, contact information, and dealership we can look further into this for you to see if we can provide any assistance for this matter. Feel free to email us at socialmedia@gm.com [Attn Amber] or contact GM Customer Service by phone at 800-521-7300.
Amber N.
GM Customer Care
I was waiting for an email reply to my email account and did not find one. I was telling my daughter in SC about this and went back to the page while talking with her and found your message. She has had similiar transmisstion problem. Then I found your note. I had to have the vehicle repaired and took it into Aamco in Rapid City, SD for repairs ((800) 900-7809). The vehicle should be done tomorrow. The cost of the replacement transmission (six speed 3.6 V6) is $3100. The installation will be 12 hours or about $1000, plus fluids etc. Plus the computer module will need to be reflashed at a GM dealer. The math is easy to do. Can I still get any relief from GM on this huge bill?
Pastor Bill Martin
I apologize for the delay. I never received your initial email. I will be emailing you further details about your situation.
Thank you
Amber N.
GM Customer Care
I am sorry to hear that you are experiencing an issue with your transmission. Have you spoke with a Buick Customer Care agent? If not, we are happy to look into this for you. You can reach us via email at socialmedia@gm.com or you can contact us by phone at 800-521-7300.
Jennifer T. (Assisting Amber)
GM Customer Care
I am very sorry that you have experienced transmission issues and understand how time consuming it is visiting multiple dealerships. I would very much like the opportunity to look further into this and see what other options are available for you. Can you please send me your name, VIN, contact information and dealership so that I can do more research on this situation for you? I look forward to hearing back from you, and apologize for the inconvenience this has been.
Amber N.
GM Customer Care
So, I just got my car back 3 weeks ago after having it in the shop for 2 weeks due to the above stated transmission issue. I now have a major oil leak in the front of the engine, which wasn't there before I took it in for the transmission issue. The steering wheel is also cocked 15-20 degrees sideways (which it wasn't before) & I also have electric warning lights going off. I took it to the dealership & they say, "well... sorry, that isn't in the same area as the transmission work that we just did, so we aren't taking responsibility. But... since you are such a loyal customer, we can do the repair work for a heavy discount. That means you only have to pay $200 for a deductible"(in their best voice saying (but I'm saving you so much you should love me). Me: "wait a minute, I just had the car in there not 3 weeks ago, it wasn't leaking oil before, the steering wheel was straight before I had it into the shop, and now it magically is & you're telling me its not something you messed with?" dealer: yes, that's correct, but it does appear you had work done on that part of your engine 2 years ago, but that was a different dealer, so maybe you should take it to them." How pathetic is this for an answer from a dealer? I am so disappointed in my vehicle (been to the shop at least 15+ times) with only 45k miles & whats even more frustrating is the way the dealers look at me with Dollar signs in their eyes. Customer Service should be a staple of these dealerships & yet its the thing they just fail at miserably. My favorite thing is when they hand the keys back & say... "now, you might get a survey in a week or 2 asking you how the experience was here. Please keep in mind when you fill this out, its the only way I personally get rated and it affects me, not the dealer, so I would sure ask you take care of me and give me all positive ratings." What a joke. How am I supposed to give you positive ratings when every time I take the car in, the problems don't get fixed and instead of you working to save me money, you're looking to make money?
I just got into the office and believe I've received your email. Please look to hear a response from me shortly.
Thank you
Amber N.
GM Customer Care
I too can relate to the Enclave owners with transmission issues. Monday the transmission seemed to be slipping, skipping then jerking into gear. I (a woman) brought it to the dealer 2 days later, I explained the transmission didn't seem to be working right. After inspection they told me it was an engine plate cover leaking oil issue and the "transmission was operating as designed". This didn't seem right, so brought to our local mechanic and was told it was a transmission issue. My husband brought it back to the Buick dealer and after again inspecting it, they confirmed this is likely a wave plate issue, a known defective part with a TSB (technical service bulletin) by Buick. A significant cost to fix.
Yesterday (4 days since we first noticed the problem) the transmission completely stopped working and the car will no longer drive.
The kicker is that we bought this from a GM dealer as a certified pre-owned vehicle in 2011. The car took original ownership July 30 2008 and therefore is out of warranty by 2-1/2 months. But it's near 30K miles under the warranty.
We've kept up with all work, most of which has been done through an authorized Buick dealer.
We feel this should be fully covered by GM. Before jumping to conclusions and posting our negative experience with GM, I wanted to give them the chance to handle the situation properly. Who do I contact for help with this?
I too just took my 2013 Buick Enclave to the dealer for it's 1st oil change. After I got home and parked it in the garage I noticed oil on the garage floor. I took it back to the dealer and the said the oil filter was not seated and it happens sometime. They replaced the filter and after parking it again ,I noticed it was dripping worse than before. I took it back again and after checking it they decided that the oil leaked when removing the filter and sprayed it with engine cleaner and washed it off. So far it is clean. Needless to say when changing the oil filter you must be very careful not to drip oil on the frame.
On some cars this is darn near impossible. I don't know the innards of your Enclave but for example on my Mini Cooper, not spilling some oil seems impossible. But any good shop should clean up the mess as part of the job. A common mistake in oil filter changes is "double-gasketing", where the old gasket is accidentally left on and a new gasket applied over it. That'll leak.
I also have a 2008 Enclave with the exact same problems had the inability to accelerate yesterday (the Stabililatrac service light came on three days ago) while I was on a frozen HYW in MN. Pull off turn the engine off wait 15 sec for the computer reset. That did the trick to get me back on the road.
Did replacing the valve cover gasket solve the problem?
Also did you have a engine warning light on as well?
So here I am again, back on this site with the same problem I paid over $800 to repair less than a year ago. Service Stabilitrak/service traction control lights blinking with oil sludge in the intake hose. The dealership calls and says I need the redesigned valve cover repair that they recommended in July 2013. Well I had the redesigned valve cover put on, but not by the dealership because we all know they charge crazy prices for labor. The repair was done by a certified mechanic with GM parts, but the part has failed. And the dealership says tough luck, GM has no responsibility. What say you GM????????? I am beyond angry and I think I will be calling a local TV station who does consumer protection type segments.
We have a 2009 Buick Enclave with 69,000 miles course and or course, we've encountered a major issue now that we're a hop and a skip past the warranty.
My wife was driving to a business appointment across the city last night and began to lose power on I-465 at 70mph; pretty dangerous situation considering it was raining heavily and there were semi trucks behind her. I'm just glad she had the presence of mind to quickly duck off of the interstate onto an off-ramp as the semis approached to avoid getting obliterated from behind. Granted, she was pretty skaken up, but luckily she was close enough to to get it back home at a very slow speed on the surface streets. When she got home, I hooked it up to the OBD-II scanner and it threw a P0700 code. I took it around the block and it shifted poorly, would not accelerate, and would not shift into 3rd, basically staying in second gear the whole time; additionally, reverse is completely gone. After researching the Enclave/Acadia/Outlook forums I have a sick feeling that it may be the dreaded wave-plate failure that's apparently common in the Enclave/Acadia/Outlooks of similar years. Ironically, we live very close to Andy Mohr Buick so we took it there this morning and I explained it to them and they knew exactly what I was talking about when I gave them the rundown. So, I'm guessing they're either really familiar with the TSBs on this or they've seen this problem many times before or both. Either way, they're taking apart the transaxle today to diagnose and we're already down $900 just for that right off the bat (UGH)!
I'm really frustrated at this point since we are only knocking on the 70k mark and we have a major repair to deal with, especially when it appears that this is a prevalent issue that should be considered for a recall. It's all that more frightening when you consider that losing significant speed on the freeway could lead to serious injury or death. We're actually packing up the family tomorrow and heading to St Louis for our daughter's swim meet. I shudder to think if this happened on I-70 with the whole family (4 kids) in the car tomorrow, semis bearing down on us!
Should I have any expectation of financial assistance from GM (or the dealership) on this, or am I completely on my own in terms of footing the bill? I am pretty concerned since we don't have it in the budget to pay for what might be a $3-4k repair. What is the best way to approach the dealer or GM on this? Any ideas or advice are much appreciated.
You could certainly petition GM for assistance, and make your case based upon the mileage and your car's service records, if you have evidence of good care. If you bought from that dealership, they can also go to bat for you, as they are allocated a certain amount of discretionary funds for goodwill adjustments. I rather doubt they'd pick up the entire bill (wouldn't that be nice!) but they may offer a 50-50 split. It's certainly worth a try, and I have heard of GM pitching in, on a case by case basis.
You may want to read over this Edmunds article on "Secret Warranty". I hope you come out all right on this.
http://www.edmunds.com/auto-warranty/the-secret-warranty.html
Thanks Shiftright, I'll definitely checkout the secret warranty info!
09 Enclave w 64,500 power steering issues randomly going out when making slow turns? I checked my fluid amd it's good. I see a class action was filed last year re steering failures. I am scared for my family and I anyone else with this issue
Hi there,
We regret to learn that you feel the safety of you and your family is at stake while driving your 2009 Enclave. We reached out to you yesterday regarding this matter as well. If you haven't already done so, please email us at socialmedia@gm.com and include your screen name, VIN, contact information and dealership name and we would be happy to look more into this matter for you.
Thanks!
Amber N.
GM Customer Care
So, gmcustsvc, I'm not feeling the love. You guys just completely skipped me... what's up with that?
@gmcustsvc - I am having trouble dealing with a transmission issue on my 2009 Buick Enclave CXL and my BUICK/GMC dealership service center. They are telling me that it may take a couple of weeks (it has been over 7 days now without my Enclave CXL). It was reported to me that my Enclave is on the lift, but they are very busy with other customers that come on for service and the technician gets called away to work on other vehicles. I feel very frustrated and disrespected by this situation. I spoke with the service tech and he just told me that I need to be patient. I would appreciate any assistance you may provide in expediting the process with respect and care. Please advise. I'll email more details. Thank you.
Hi ccs35,
My apologies it does appear we missed your post! I understand that unexpected costs can be frustrating. Although we cannot guarantee cost assistance, I'm happy to take a look at your VIN for applicable warranties or service announcements. Please reach out to us via email at socialmedia@gm.com Attn:Andraya for further assistance. We look forward to hearing from you!
Andraya
GM Customer Care