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Kia Sedona Quality Control
I bought a Sedona EX with luxury package on June 30th. I lived about 30 miles from that particular dealer. On June 6, Friday I was on my way to the dealer to have a hood protector put on, the van suddenly shock violently and sounded like a motor cycle and the “service engine” sign lit up. I was only minutes away from the dealer so I brought it over there safely. When I told them what happened, the service people decaled the van not driveable. They thought it was software problem connected with a computer glitch and until they could figure it out in KIA all the vans are susceptible to the problem. But since I live so far away, they took a computer from another van and tried to put it in. The service guy said he would have the van back running in 45 minutes but it didn’t work. They had no choice but to rent a car for me to go home.
I was then told this computer problem happens to 1 in 25 Sedonas. In fact, one happened 3 days before. I talked to the manager who finally admitted that he knew of the problem but he had no obligation to tell me, citing that Nissan’s Altimas are being recalled and Nissan was not telling anybody about the problem even though they knew of it.
They could not fix my van so I had to leave it with them for service. And I was told they would have it repaired early in the week. When I got there again yesterday, Thursday 12 June, they told me they could not fix it. They said they tried again putting another van’s computer in but it did not work either and that they tried for 4 hours but that computer kept locking everything up. They had to disconnect the battery and reset everything. They had to send my computer to California to have it fixed and they won’t know how long it would take to get it back. Even if it comes back okay, there will still be that software problem that can show up any time. I was told to watch out.
Today I was able to reach KIA and they said they are going to take care of the problem. They said the new computer will be arriving on Monday and the van should take a week to fix. Should I trust them this time?
I had the bland new van for less than a week and the rest of the time, it is sitting in their lot to be repaired. Since 1 in 25 Sedonas has this problem, I believe it may be manufacturer’s defect. All Sedonas should be recalled. I have never bought a KIA before and I’ve read the reviews of the van, which gave the Sedona high marks. But this incident has greatly disappointed me and I’ll never buy another cheap Korean made car again!
I was then told this computer problem happens to 1 in 25 Sedonas. In fact, one happened 3 days before. I talked to the manager who finally admitted that he knew of the problem but he had no obligation to tell me, citing that Nissan’s Altimas are being recalled and Nissan was not telling anybody about the problem even though they knew of it.
They could not fix my van so I had to leave it with them for service. And I was told they would have it repaired early in the week. When I got there again yesterday, Thursday 12 June, they told me they could not fix it. They said they tried again putting another van’s computer in but it did not work either and that they tried for 4 hours but that computer kept locking everything up. They had to disconnect the battery and reset everything. They had to send my computer to California to have it fixed and they won’t know how long it would take to get it back. Even if it comes back okay, there will still be that software problem that can show up any time. I was told to watch out.
Today I was able to reach KIA and they said they are going to take care of the problem. They said the new computer will be arriving on Monday and the van should take a week to fix. Should I trust them this time?
I had the bland new van for less than a week and the rest of the time, it is sitting in their lot to be repaired. Since 1 in 25 Sedonas has this problem, I believe it may be manufacturer’s defect. All Sedonas should be recalled. I have never bought a KIA before and I’ve read the reviews of the van, which gave the Sedona high marks. But this incident has greatly disappointed me and I’ll never buy another cheap Korean made car again!
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Comments
Dallas
Dallas
Now they say they will start it in the morning because they think it willl only act up when it is cold!