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Comments
1-THE VEHICLE HAS DEFECTIVE PART.
2-DEFECTIVE PART IS REPLACEABLE WITH COST BETWEEN $2000-$4000.
3-DEFECTIVE PART HAS BEEN KNOWN TO BE DEFECTIVE BY MANUFACTURER FROM FIRST YEAR OF MANUFACTURE THROUGH FINAL YEAR VEHICLE WAS BUILT - APPROXIMATELY 10 YEARS!
4-MANUFACTURER HAS BEEN UNABLE TO CORRECTLY AND COMPLETELY ELIMINATE DEFECTIVE PART AND THE EFFECT THE DEFECTIVE PART OR ITS REPLACEMENT PART HAS ON THE PERFORMANCE OF THE VEHICLE.
5-CONSUMERS HAVE PAID FOR REPAIRS OF DEFECTIVE PART AND BEEN LEFT UNSATISFIED BUT ALSO WITH A VEHICLE THAT DOES NOT PERFORM AS ADVERTISED AND, IN FACT, LOSES PERFORMANCE QUALITY AFTER REPAIR HAS BEEN COMPLETED AT THEIR EXPENSE.
6-VEHICLES WERE SOLD WITHOUT NEW OWNERS BEING ADVISED OF PROBLEMS WITH NOR WITHOUT BEING SHOWN 'PROPER' WAY TO OPERATE VEHICLE.
7-WARRANTIES WERE NOT HONORED. AMH HAS BEEN ALL OVER THE MAP WITH THEIR EXTENSIONS, EXCEPTIONS, ADDITIONAL QUALIFIERS, DEALER ARRANGEMENTS.
AND THE LIST GOES ON, AD NAUSEUM . . .
In many life situations, working together against a common "enemy" is more effective than working alone, but this has not been my observation with consumer class-action lawsuits, particularly against automotive manufacturers. A few bucks thrown toward the consumer, and a $-off coupon toward the purchase of a vehicle made by the SAME manufacturer with whom the consumer is dissatisfied. That seems to benefit the manufacturer! I've seen more effective resolutions reached by consumers who pursue an individual case on their own, whether through extensive complaining & reporting (and working with a good dealership) or by hiring their own legal counsel.
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And to the class-action attorneys, go away. Your greed is only surpassed by Honda Corp itself.
My battery has started to fail lately, all I want is a replacement. And I'll take the $100 for being displeased with the mileage and $100 for the trouble with the software update, that should cover the cost of the extra fuel expenses.
Take the money and run.
I will be selling the HCH as soon as the new battery is installed. I loved the car but Honda can go to hell.
I now have good Hybrid batteries that stay charged and a new software update that will not use the batteries on hills, under load or anytime where it could help the little engine. Yes! new batteries and new update is even worse MPG around 26 MPG. :mad: :mad: :mad: :mad: :mad:
Note: Had original warranty software upgrade that trashed mileage from 43 MPG to 28 MPG.
I was hoping that the class action would provide some justice... the mileage is criminal at 26 MPG, the cars poor road performance in pulling into traffic is criminal, the loss in Kelly Blue Book value is criminal... Honda customer care is criminal...
See you in small claims court Honda!
Resale value is what made me do it. The 200 bucks won't cover the loss.
I've noticed that you have been posting to this blog fairly consistently over the past 16 months. And I've also noted that over that time period you have expressed, what I would consider, an "anti-consumer" position with regard to the Honda IMA and gas mileage issue. So I feel compelled to ask you: Do you work for America Honda Corp??? A Honda dealer??? Honestly, why have you been so interested in this topic over the past year and a half?? Do you have some vested interest in a settlement that would clearly be beneficial to Honda and detrimental to its customers who have a legitimate complaint. Let's be honest, Bossless, who is your BOSS??????????
I bought a used HCH 07 with 45k miles for $18k at a local Nissan dealership last September for my wife thinking that the car is made by Honda should it should last plus it's a hybrid so I don't mind paying that much. Anyway, It was working perfectly fine when i test drove the car but 2 months later the engine light and the IMA came on. So i took it to the local Honda dealership (1st visit) to get it check and an oil change. I had to pay them $35 for oil change and $75 for the diagnostic test. After they done the diagnostic test, they told me that the car needs a software update and a new fuel cap. So they did update the software and replace the fuel cap for me for free. The next day, the engine light came on again so I called the service adviser at Honda dealership to tell him about that and made an appointment for 2nd visit. On the 2nd visit, they told me that there was nothing wrong with the car and somehow they were able to turn the engine light off so I took the car home. Then the next day the engine light came on again so I called them back to set up an appointment to the car check (3rd visit). After the 3rd visit to Honda Dealer, they finally found out that it was the battery that causes the engine light to come on so they have to order a new battery for me and set up an appointment for the 4th visit which was last Monday (1/2/2012). I did take my car back to Honda dealer to get the new battery replaced but just yesterday the engine light came back on along with the IMA and the battery light. Also, the engine would cut off sometime when I come to a complete stop. I did car Honda dealer this morning to schedule an appointment next Monday to get my car checked. However, my question is what should I do if this keep on happening? Does lemon law apply to a used car?
By the way, I just received a Class Action Settlement claim in the mail yesterday but I don't know whether should I participate or opt out. Any suggestion?
As for the class action law suit, I can't see any reason for you (or anyone else) to accept the lousy offer being made. I really don't think the judge will go along with it anyway. If I were you, I would OPT OUT and keep my options open for a better deal. I think its worth risking the $100/ $200 to wait it out.
And one more thing..... HONDA SUCKS. NEVER BUY ANOTHER HONDA.!!!!!
Based on your comments you don't seem to have read my posts very closely. I'm definitely not anti-consumer and have no connection to Honda except for this one and only Honda car I have ever owned in my life. I have used small claims court and arbitration several times successfully on other issues. Everybody's experience is different. I have never had the poor gas mileage experience with my car that many others have had except when my battery failed. When the battery was replaced my mileage went back to what it was before--48 to 50mpg. For me the settlement will be a good deal because I will be reimbursed for what I paid for my battery replacement. I hope this clears it up for you. BTW, I am a retired NASA engineer, that is why my handle is bossless. I am hopeful that you and others get fair restitution by whatever means works best for you.
Sorry for my comments and misunderstanding. This whole Honda experience has just been so frustrating that it has made me distrustful of everyone from America Honda Corp reps to blog posters. Just not sure what to do. My issue is no longer the battery - it's that software upgrade. It keeps the battery from charging properly and has driven my MPG down to lower 30's. And I'll watch in total frustration as the battery charge indicator drops down to 1 bar and I am unable to safely accelerate the vehicle. Honda sucks.
For me the $200 is just not worth it. I'm opting out and watching how the small claims case turns out. Also wondering where the California attorney general stands on the class action settlement - a similar settlement was shot down by a state's AG out East a year ago. Can't believe this insult could succeed.
I hope you are able to recoup your losses. But be sure to read clause (d) carefully - I believe that Honda will use every excuse possible not to honor it. Somehow they will claim that you (the driver) did something wrong to make the battery fail.
Good luck. And remember, HONDA SUCKS!!!! NEVER BUY ANOTHER HONDA - NEVER!
No problem. It is a frustrating experience. Could you give me the page number for clause (d). I want to make sure I read the right information.
Remember, HONDA SUCKS!!!!!!!!!!!!!!!!!!!!!!!!!! Don't let any friend or family member EVER buy a Honda!
Kathy
I took my car to the Honda dealer that I has been going to to get it checked yesterday and they said that the new battery they put on my car is defective. So they want to keep my car until Wednesday to fix it. Now I have no car to go to work, have to ask a friend for a ride. This will be my last Honda. Also I will opt out on that ridiculous class action settlement.
I got laid off in October 2011 and the car has been sitting idle for several days each week since then. I had noticed that the IMA level had gone down to half full but did not realize damage was occurring. I took it on a long trip last weekend with lots of up hill. The battery ended up draining to 1 bar three times and the IMA and checklight came on. Oh No! I went to the first Honda dealer I could find, and they, at no charge, hooked up a reader and informed me of an IMA P1433 code and said the battery was going bad but the vehicle was safe to drive.
When I got home, I took the car to my local Honda dealer to have it checked out. I had recently received the class action lawsuit paperwork which indicates that Honda will be extending the IMA warranty 12,000 miles so they made a copy of it. I bought my last two cars from this dealer and they've performed all vehicle service (including CVT transmission fluid changes at twice the mfr recommended interval since I know the CVT is touchy) so there was no question that the car has been maintained properly (including the ECM/IMA software update which was applied a few months after I purchased the car).
Later in the day, the dealer called me and they confirmed that the IMA battery needed to be replaced and also that Honda agreed to cover the replacement. Yippee!
Thanks to you, I now know that I cannot let the car sit idle, so I will have my husband drive it to work to keep the IMA battery in good shape til I find another job. It's too bad Honda does not let the owners know about this but then it would be admitting a problem which I guess they cannot do.
At 152,000, I would consider that pack to have lasted a normal amount of time, so drive it and you should get similar results with the new one.
This issue is much bigger than the value of the extra gas burned and hassles with the batteries. I paid extra for the Hybrid instead of buying the conventional engine Civic for 3 reasons: its advanced technology zero emissions, better gas mileage to reduce dependence on fossil fuels, and to encourage use of the technology by others, leading by example. This should have been one of the best things an individual could do to minimize carbon footprint and toxic emissions. Unless Honda handles it properly now, this issue will discourage people from adopting cleaner technologies and set back efforts to reduce the impacts of climate change.
Further, I bought this, my first Honda based upon their reputation for high quality, reliable cars that are safe and retain their value. Safety is key here: without the boost from the electric motor, the car doesn’t have enough power to safely merge with high speed traffic or otherwise accelerate as necessary. A fair settlement or judgment needs to address all of these factors, whether tangible or intangible.
There is already a good, recent example of a simple way to do this. Toyota found, and in early 2008 notified owners, that significant numbers of Tacoma pickups suffered from a manufacturing defect that caused the frames to rust through. Instead of a recall, and to avoid a hit to their reputation, they bought back the trucks in an easy transaction at a good price and paid each former owner with a check to use as that person wanted. The price was 150% of the excellent condition, retail value of each truck, considering the location, its equipment and mileage, no matter what condition it was actually in. I know because I used the check from my 2000 Tacoma toward buying the 2008 HCH that is the issue here. If Honda is made to do something similar we wouldn’t suffer from decreased value or continued inefficiency of our HCHs, and could use the money to buy whatever we wanted, for example, another new or used car with low or no emissions, efficient fuel economy, etc.
Another way to make us whole is to assign a monetary value to each part of the bargain we made, where Honda hasn’t delivered, and pay us in cash. Courts and arbitrators have to do this all the time. So, list them and propose a value for each: impact of extra emissions on health (yours and your family’s), past/future extra fuel costs, loss of a chance to reduce carbon footprint and reduce climate change (look at the cost of carbon credits, where they are used), costs for maintenance you shouldn’t have had to pay for, lost time or wages, reduced value of the car now that the issue is becoming well known, any damages or increased insurance premiums from an accident caused by the car’s impaired acceleration, etc.
I have read some comments from people posting who obviously aren’t experiencing these problems themselves, or don’t believe we are, or who don’t understand why many of us bought these cars in the first place, or the way our legal system works. Some will probably flame about me mentioning the reality of global climate change. Don’t be deterred by their negativity. Stand up for your rights, even if it is just to write to the Settlement Administrator and tell him to require a deal based on what we’ve lost. Best wishes.
"Some of the vehicles affected by this product update may be in your used vehicle inventory. These vehicles must be updated before they are sold or leased To see if a vehicle is affected by this campaign, do a VIN status inquiry before selling it or returning it to a service customer"
"Should an unprepared vehicle that was in service after this bulletin was issued, cause an injury or property damage because of the campaigned item, the dealership will be solely responsible to the damaged party, and will be required to defend and indemnify American Honda for any resulting claims." u will find this on the first page under section "CUSTOMER NOTIFICATION"
"Some of the vehicles affected by this product update may be in your used vehicle inventory. These vehicles must be updated before they are sold or leased To see if a vehicle is affected by this campaign, do a VIN status inquiry before selling it or returning it to a service customer"
"Should an unprepared vehicle that was in service after this bulletin was issued, cause an injury or property damage because of the campaigned item, the dealership will be solely responsible to the damaged party, and will be required to defend and indemnify American Honda for any resulting claims." u will find this on the first page under section "CUSTOMER NOTIFICATION"
"Some of the vehicles affected by this product update may be in your used vehicle inventory. These vehicles must be updated before they are sold or leased To see if a vehicle is affected by this campaign, do a VIN status inquiry before selling it or returning it to a service customer"
"Should an unprepared vehicle that was in service after this bulletin was issued, cause an injury or property damage because of the campaigned item, the dealership will be solely responsible to the damaged party, and will be required to defend and indemnify American Honda for any resulting claims." u will find this on the first page under section "CUSTOMER NOTIFICATION"
Perhaps this is why......
"Some of the vehicles affected by this product update may be in your used vehicle inventory. These vehicles must be updated before they are sold or leased To see if a vehicle is affected by this campaign, do a VIN status inquiry before selling it or returning it to a service customer"
"Should an unprepared vehicle that was in service after this bulletin was issued, cause an injury or property damage because of the campaigned item, the dealership will be solely responsible to the damaged party, and will be required to defend and indemnify American Honda for any resulting claims." u will find this on the first page under section "CUSTOMER NOTIFICATION"