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Unfortunately, "things that people gripe about" is awfully vague. If I complain about my Ram riding rough, or my Malibu having a cramped back seat, or my Hyundai getting crappy mileage, unfortunately those get ranked right in there with engine failures, fuel tank leaks, cars stalling out, etc.
http://autos.jdpower.com/content/press-release-auto/Q5wPftR/2012-u-s-vehicle-dep- endability-study.htm
J.D. Power and Associates offers the following tips for consumers regarding vehicle dependability:
Consumer perceptions of vehicle quality and dependability are often based on historical experiences or anecdotes and may be out of line with the current reality. Consumers should gather as much information as they can on the latest models from a variety of sources to make an informed decision.
That's a good reason why readers should regard reliability rankings with some suspicion, as they're really an attempt to quantify things that aren't easily quantifiable.
"Raffi Festekjian, J. D. Power’s director of automotive product research, explains that the IQS was designed to capture “things gone wrong” with a vehicle. Each one is called a “problem,” and it can be “either a fault in the assembly of the vehicle or a design issue.” A fault might be a poorly assembled door panel or a loose electrical connection, while a design issue is something that a customer doesn’t like—a multifunction cruise-control stalk, for example—even though the item is performing exactly as intended."
http://www.caranddriver.com/features/the-trouble-with-jd-powers-initial-quality-- study-feature
Part of the disconnect stems from most people’s tendency to equate quality with an absence of defects. Back in the Eighties, when Japanese carmakers were grabbing market share from domestic companies on the strength of their superior assembly quality, many of us thought of automotive quality primarily in those terms. But Webster’s concise definition of quality is “the degree of excellence which a thing possesses.” And the J.D. Power IQS has always taken this broader view.
This is exactly what I was referring to when I stated the surveys attempt to quantify things not easily, or in some cases at all possible to quantify.
Can someone define quantitatively a "great tasting steak" in a manner in which the general population would agree 100%? We can certainly define and quantify proper steak preparation and cooking methodology, but taste is subjective.
More from the link...
In a different vein, Porsche has struggled with brake-pad choice because of the IQS. The pads that deliver the best fade resistance and wet-braking performance are also those that generate more wheel-soiling, IQS-complaint–generating dust.
One hopes that the customers who complain about the brake dust in the IQS are somewhat offset by those who praise the brakes in Power’s Automotive Performance, Execution, and Layout (APEAL) study, which is designed to capture “things gone right” about a vehicle. It’s attached to the IQS questionnaire, so it draws from the same population of respondents.
Unfortunately, the results of the APEAL study don’t get the play the IQS does, suggesting that moves toward the lowest-common-denominator solutions to reduce design “problems” will continue. When a large majority of IQS-reported problems were defects, the survey was a powerful force in the drive toward automotive quality. But the gap between defects and design problems is closing. “In 2011,” according to Festekjian, “there were still slightly more defects than design problems, but it’s getting closer every year.”
I'm not debating that. I was just pointing out that JD Power counts what one person considers a flaw (dusty brake pads) the same as a real defect (missing brake pads).
Oh, I'm in complete agreement with you. I think we're saying the exact same thing.
IMHO JDP is not even measuring reliability in that study.
Not sure how the Dependability study differs but I'm sure someone will chime in.
Mini is funny because they've been a the top of the APEAL study and at the bottom of the IQS study at the same time.
"Consumer perceptions of vehicle quality and dependability are often based on historical experiences or anecdotes and may be out of line with the current reality. Consumers should gather as much information as they can on the latest models from a variety of sources to make an informed decision."
I've been saying that all along.
Example: If your previous minivan had a dozen cup holders and your new sedan only has four, that could be viewed AND reported as a problem in the sedan.
I don't think anyone is suggesting the surveys are trash, but folks need to understand the basis for the surveys, and how the data is compiled and ranked.
A highly rated car is probably going to be a good car, and a poorly rated vehicle is probably going to have some unhappy owners. Other than that, I wouldn't put place too much reliance on how the vehicles rank individually in a listing of top to bottom, good to bad, etc.
Yet some reasonable statistical yet imperfect data is better than no data. And JDP and CR are going to be better (not perfect, but better) than the anecdotes of your Aunt Agnes who had her 2008 Carslam Broughm last 250K miles, or your son Sloppy whose engine blew up on his brand new 2012 Punkweeny Racer.
Akerson: 'We have to be profitable in everything we do' (Detroit News)
"This is going to be a strong year for product introductions, not only in North America, but around the globe. In 2013 and '14 the sun will be at our backs. These will be good years not only domestically but in our international operations."
But he added a caveat:
"It would be foolish not to footnote that there seems to be a lot of macro-economic uncertainty out there," a reference to the New Year's Day tax fight in Washington and the looming budget and debt-ceiling wrangling coming within the next 60 days or so.
Akerson expressed cautious optimism on the automaker's turnaround of its chronic money-losing operations in Europe, saying he sees "green shoots" of progress extending beyond already announced plant closings and 2,500 job cuts last year. Labor contracts are being reworked; assets are being closed or sold; and, in a distinct echo of Ford Motor Co., production will be matched to demand, not hope.
The 64-year-old CEO also affirmed GM's alliance with PSA Peugeot Citroën of France; confirmed that GM is determined to place long-term bets on developing markets to build what he called a "rest-of-world manufacturing" presence; said GM is in discussions with the United Auto Workers union about lump-sum pension buyouts, He wouldn't comment further.
I don't believe this in the slightest in a survey called 'dependability', but we can agree to disagree.
AIG is running commercials thanking tax payers for their support and telling them they made a profit off of them (then in the background is scheming to sue to (govt/you and I as taxpayers) for bailing them out when bankruptcy may have been more profitable longer term).
I kinda hope they do sue because then they'll present credible arguments as to why bailouts are bad and ill advised.
If GM on the other hand, does pay everything back.... people will say it wasn't a bailout, but the taxpayers made out with a profit (like some do about Chrysler's first bailout). I can steal all the money from your bank, and return it years later too. You might make a profit but I bet I can beat the profit you settle for in a bailout using that money to make money.
Really, any survey that leaves so much to the imagination isn't very useful to a buyer, but it does give some "oomph" to the sellers that can use the survey results to toot their horn.
That's pretty much been my opinion of JD Powers for some time.
"Twice as old"= twelve months.
While I sometimes sense a feeling of bias in some of CR's reviews, at least I'm not worried too much by the researchers being directly influenced by the manufacturer's payments to the reviewers.
OTOH, this is from Jdpower.com ...
J.D. Power and Associates industry benchmarking studies generally are not funded by the companies that are measured. The company's syndicated studies are funded and owned by the company and based on the aggregated responses of consumer perceptions of product quality and customer satisfaction--not the opinions of J.D. Power and Associates. After the study results are published, manufacturers, retailers, suppliers, and other industry participants can choose whether or not to purchase the study. Ownership of study data is key to the company's independence and unbiased position. This third-party perspective enables J.D. Power and Associates to provide clients and consumers with credible and clear feedback. Although J.D. Power and Associates does conduct custom research for many clients to help drive quality and customer satisfaction improvement, results of this type of proprietary research are owned by the clients that commission the research and the results are not made available to the public.
"Chevy Runs Deep," the previous tagline was ushered in by former marketing chief Joel Ewanick and U.S. agency Goodby Silverstein & Partners. Ewanick brought in the Omnicom shop after he tossed aside longtime Campbell-Ewald and Publicis, and they unveiled the tag during the World Series in 2010. GM was immediately met with wide criticism from car buffs who claimed that "Chevy Runs Deep" lacked substance.
Jeff Goodby, one of the partners at Goodby, came to the tagline's defense, predicting that it would eventually have legs. Despite continued criticism and a global review, GM said in October of 2011 that it was sticking by its choice. But a year later, amid slips in market share and following the ouster of Ewanick, GM was openly announcing the possibility of axing it.
"We might transition," Chris Perry, Chevrolet's VP-marketing, told Ad Age sibling publication Automotive News in October of 2012.
Let's see how long "Find New Roads" lasts. Sounds like a Bimmer ad!
Burying "Chevy Runs Deep" comes at a time when General Motors is focused on markets like India and Russia, and market share for its largest brand, Chevy, has been slipping. It's also been cutting marketing spending. Domestically, GM spent $1.18 billion during the first three quarters of 2012 compared with $1.30 billion during the same period in 2011 -- a 9.3 percent decline, according to Kantar Media. The marketing spending on Chevy for the first nine months of 2012 was $663 million, down from $746 million, an 11 percent decline, according to Kantar Media.
So how long can we expect "Find New Roads" to stay intact? Batey has asked Mary Barra and Ed Welburn, GM's heads of product development and design, respectively, to help with making the theme a part of company culture going forward. Unlike those taglines that have come and gone, he predicts this one will stick around for at least a decade.
Chevy sure "Ran Deep", alright! :lemon: :lemon:
Here's my Chevy tag line: "Drive One". But who am I??
Regards,
OW
Actually, I do have hopes for Chevy's new tagline. It's got potential if they back it right. Here's a hint GM: make it about the cars.
If you read one of my recent posts, it makes complete sense for CR:
1 - vehicle is older
2 - rating is a *relative* comparison to the other vehicles of that year. If other vehicles of a different year are more or less reliable, the relative rating can change. Also, a vehicle could have parts that tend to fail at 12 or 15 months.
Your comment seems to think that the rating says a vehicle has twice as many problems a year later, and that's not the case.
That's called selective data, and is totally unscientific. Sort of like drugmakers publishing the good test results, and withholding the bad test results.
And as far as the Juke goes, I'll stand by this statement: in forty years of looking at CR's reliability results, I've never seen this kind of difference. This has to be an example of at least some sample error. That's OK, it's inevitable. Even CR seemed a little embarrassed about it as in the text about the Juke, all they said was "Reliability should be average", with no comment whatsoever about the meteoric (seriously) difference between '11 and '12.
I bet even people 30 and under have heard of "See the USA......in your Chevrolet".
Why not do an updated version? Today's pop stars...vary them for different commercials. Show some of the heritage cars...and they arguably have the best heritage out there...along with new product.
Seems like a no-brainer to me. Re-invent the wheel, when it's apparent what has worked previously? Loved their magazine ads, too, with a family next to their shiny Chevy at a historic or other vacation spot in the U.S.
That's good. Maybe they could start running that ad with the intro of the 2014 Impala. With current music themes, would be good to show a good old fashioned family of husband, wife, two young children in a scene doing vacation somewhere. FL, CA, AZ, etc
Traverse the Great Wall in your Chevy? (really should be a Buick for the Chinese market).
Right now at least the GM logo pretty much works everywhere.
Who says they absolutely need the same theme world-wide as they do here? (hypothetical question)
What's cheaper, one marketing theme or fifty?
Since marketing is such an arcane science, who knows what really works or doesn't though? "Find New Roads" is as good as anything ("Go Further"?). And backing soccer makes a lot of sense.
And unlike "See the USA" it's not chaining you to a particular culture or geographical location. As well as not being the usual corny GM garbage about being more about an American company than a good vehicle. Frankly "Find New Roads" presents all sorts of potential for exploring twisty back roads in a Sonic RS, going on a family vacation in an Equinox or Malibu, or going off-roading in a 4x4. It's great if they use it right (big "if" yes).
Don't know about the appeal of soccer in the U.S. as far as viewing on tv. Does anyone watch soccer games except for parents looking/cheering their kids playing at a school or neighborhood league?
Wonder if Chevrolet will intro, or at least tease, with an ad for the 2014 Impala on the Super Bowl broadcast. It shouldn't be cute. Just well made.
The MLS teams average almost 19,000 attendees per game with the Seattle Sounders pulling in over 43,000 per game.
But I think steve is referring to the sponsorship deal GM made with Manchester United of the English Premier League. Man U is the most popular football team in the world and the Chevrolet name will be on the front of their jerseys for 7 sevens years starting in 2014 flashing on television sets in millions of homes.
Washington — Nissan Motor Co. said it will begin U.S. production of its all-electric Leaf on Thursday in Tennessee as part of a $1.4 billion government loan.
Makes a small subsidy to GM look like swiss cheese.
2014 Malibu 2LT, 2015 Cruze 2LT,
The overall JD Power business model is "suspect" simply because of the way it's financed. Reviews can be critical, just not too critical.
IIRC, in a recent issue of Motor Trend, towards the back, where they elaborate on their long-term test cars in their possession, the magazine was giving the monthly update of a BMW product that had a constant, intermittent drivability issue with the engine acting up for a while and then returning to normal operation. It had been in for service, but nothing was found, but the problem continued to recur with some frequency.
Yet, in the section on the car details entitled "Unresolved issues", the entry was "None".
As this example shows, it's quite possible to have it both ways...
From The Detroit News: http://www.detroitnews.com/article/20130109/AUTO0104/301090398#ixzz2Hab1sJ00
You do understand the difference between a "loan" and a "cash trade for stock" transaction, I assume...
Remember, the CEO's nick name is "le cost cutter".
Having said that, the Volt is beating the leaf and the Caddy version is on the way.
Seems like a no-brainer to me.
Just think, if you were less bright you could earn a pile of money marketing for them. :P
But you're not, so I guess you just the Chevy marketing like the rest of us.
Those marketers have to earn their money somehow so ...... viola! ...a new slogan.
Didn't stop them from having 10+ brands up to a few years ago.
More of a Tottenham Hotspur fan here but I think soccer has a worldwide reach. Not so much in the US but it's huge most everywhere else.