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Comments
I have sent my VIN in and info but it is all for nothing..as you said IF you don't go to their 'bleed you dry' dealerships you are sunk!
The engine light stays on and the service air bag warning. The fuel gage reads full and emty continulily. The right passenger window does not open.
Brenda Silva
I am sorry that you haven't heard anything back from us. I am working together with another person from our department: I respond to posts publically, and she responds to emails. I apologize for poor communication on our part, and will be following up with her to see what's going on.
Thank you for your patience,
Sarah
GM Customer Service
I apologize again for the delay, and thank you for your continued patience.
Regards,
Sarah
GM Customer Service
Best,
Sarah
GM Customer Service
Best,
Sarah
GM Customer Service
Best,
Sarah
GM Customer Service
The only reason these so called customer reps are on here is to try and steer you toward the dealers. GM does not give a rip about the people who have bought these piece of junk called Envoys and the other junk products. Mine is pathetic to only have 106k miles on it that I put on it. As some one else said , it has been taken care of..there was just no quality there to begin with.. we all should get together and stage a protest of some kind until GM listens!
Why did you have to replace the rear hatch pistons? Just curious cuz I have an 03 Envoy SLT and my rear glass has busted out for the second time in 2 weeks! My husband is thinking it has something to do with hatch closing mechanisms but we haven't really had a chance to look at it. Both times it has happened its been 9-10pm so we can't see much. But both times I have been under it attempting to close it when it just shatters. And believe me, I have had a laundry list of problems with mine as well. Everytime I turn around something else is going wrong with it. I'll never buy GMC again.
The new explorer is banging !!
Hope to hear from you,
Sarah
GM Customer Service
You are absolutely right. The more people we alert to the garbage that GMC is dishing out, the better. I have told all of my friends and relatives not to buy GM. When asked why I tell them of the problems I have had with my Envoy, and my 2003 Sierra. By the way the gas gauge on the Sierra is out too. GM builds nothing but crap now. I have been a loyal GM customer for over 45 years, but not anymore. I tell everyone I see and meet about the lack of service and concern that GM has for their customers. So far I have cost GM the sales of 20 vehicles, and the count will continue to go up, because those 20 will tell 20 and so on. GM will fall within the next 5 years. Count on it.
Sorry to hear of your window problems. Fortunately for me it was just sagging (replaced both the window and gate pistons). I did save myself some money by doing it myself and purchasing them through gmpartsdirect.com! Don't use the dealer if the parts are listed on this site. They are original equipment manufactured (OEM) with a huge price break. Hope you get some positive response from GM on looking into the matter but it's not like you can not replace the glass when it breaks so I can't imagine what they will do for you! I say this only because there is no way they will reimburse you because that would cost them. Best of luck!
Sarah
GM Customer Service
Sarah
GM Customer Service
Money talks so taking your business elsewhere is the best decision. I have done the same. I spoke to a Ford dealer recently and told him about this issue. He told me he had heard about it and had taken several Envoys and Trailblazers in on trade for Explorers and Escapes. Good for him.
Sarah
GM Customer Service
You apology is welcome, however it doesn't go very far in righting a design/procurement issue that is GM's fault. Your employer has already been bankrupt once, defrauding all it's creditors in the process. I would suggest to you that your employer is headed for a second huge round of trouble due to it's lack of appreciation for it's customers. I know it's not your fault, you didn't cause the problem, however you seem to feel that an apology is enough! I would bet that your apology was not well received by those of us who own GM products. Great customer service is the one issue that can provide repeat business. When a product design is faulty, that is not the fault of the consumer and failure is not due to use, but design! :lemon:
First and foremost, thank you for your service to our country.
I'm sorry to read about the difficulties you've been having with your instrument cluster. If we can look into this further with you by setting up a Service Request, please send us an email at socialmedia@gm.com with more information (include your name/Edmunds username, phone and address, the last 8 digits of your VIN and current mileage, and the name of your involved dealership).
Kind regards,
Sarah
GM Customer Service
:lemon: :lemon: :mad: :lemon: :lemon:
Will I be on my own for the fuel sender & pump assy?