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Mazda CX-9 Problems

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Comments

  • davichodavicho Member Posts: 190
    FYI: Relay part number is G115-67-730 you need two of them.
  • sharynlincolnsharynlincoln Member Posts: 1
    I have a 2008 CX9 GT which I love. However, I have had several issues with the steering wheel locking and being unable to start the car. This was fixed once with a new wiring harness in 2008 but has happened again. It happened with both the remote start and regular start. I also had the car lock with the keys INSIDE which is supposed to be impossible. The dealer has been unable to explain or fix the locking issue. I am going to be driving for ten hours at Thanksgiving and am getting worried about the car not being drivable.
  • csikoracsikora Member Posts: 1
    The dealership recently recommended changing my battery. I agreed to let them change it because I was worried about programming issues if the battery went dead and was changed at home.

    Since the change the passenger side window would not operate properly. I took it back to dealership and was charged $40 to reprogram the window. Now I have noticed the ipod plug is no longer charging, today the driver's side window has lost it programming, and the rain sensing wipers are not working. Has anyone else experienced these programming issues after changing the battery or is this just some weird fluke?
  • davichodavicho Member Posts: 190
    I know for sure that the windows need to be reprogrammed if the battery goes dead or is replaced. In fact most of the reprogramming rituals are described in the owners manual, the fact that these crooks gouged you for an extra $40 for what they should have done in the first place when replacing the battery is beyond my comprehension. If I were you I'd go back to the stealership and ask to speak to a manager and demand your $40 back because they should have reprogrammed your windows, wipers, et.al. when you paid them to replace the battery. JMHO
  • kaikimkaikim Member Posts: 2
    I bought 2010 Mazda CX-9 in March and have had many problems since. I would like to share my bad experiences and get your insights.
    1. In 2 months, transmission valve broke down and shift gear only went to 3rd. I had my car in the dealer shop for a week to fix it.
    2. In the hot summer, the front windows bounced back down after they hit the top as if there was an object sensored.
    3. The side mirror (driver side) vibrates badly after 45 MPH. I took the car to dealers 3 times, they could not fix. I was told that other CX-9s were found with the same problem and with many customer inquiries. I called Mazda Service and was told that there is nothing Mazda would do about it and has no plan to fix it since there is no safety concern so I should bear with the problem. This is ridiculous! Evertime I drive I see shaking objects in the mirror driving me crazy.
    DOES ANYONE WITH CX-9 HAVE SIMILAR PROBLEM?
  • kaikimkaikim Member Posts: 2
    From: MazdaCustomerAssistance@mazdausa.com [MazdaCustomerAssistance@mazdausa.com]
    Sent: Wednesday, September 22, 2010 4:42 PM
    To: Kai Kyujang Kim
    Subject: RE: Product Information - Suggestions & Opinions [INTR:418131]

    Mr. Kim,

    My apologies for the confusion regarding our response. Without complicating the matter further, please accept the following as our official response. Mazda has determined your vehicle to be operating within factory specifications, so a repair to your side mirror would not be performed.

    Sincerely,
    Katherine K
    Customer Assistance Specialist

    > > ---- Original Message ----
    > > From : kai.kim@huskers.unl.edu
    > > To : MazdaCustomerAssistance@mazdausa.com
    > > Subject : Product
    > Information - Suggestions & Opinions
    > > Date : Tue, 21 Sep 2010 07:10:21 GMT

    The face of a side mirror on the driver side starts vibrating when my car goes over 50 MPH, making it impossible to identify the objects behind the car in the mirror. I took my car to the dealer 3 times but the problem did not go away. I found from Mazda dealers that there are several CX-9's with the same problem. I filed a complaint case (131420200) with the customer service and the customer service rep name by Tim (x1179) told me that it is just the way the CX-9 is made and it would be too bad if I didn’t like it but I would have to live with the problem since there is no "safety" concern with the problem.
  • ozeyozey Member Posts: 18
    Just get another car, I am doing that!
  • davichodavicho Member Posts: 190
    1. I have never heard of anyone else complain or report such proble. Very likely a one in thousands fluke...sorry it had to be yours.

    2. Did you or anyone replace or disconnect battery? If so, you may need to "re-teach" the windows. Your owners manual tells you how. I would do this even if the battery was never touched, it may have lost its memory.

    3. Very known issue. In fact known in most Mazda vehicles. I have owned a Mazda5 and now my CX-9 and both had same issue. Home remedy is to remove the mirror glass apply heavy grease at the attaching and pivoting points and replace mirror glass. The grease creates enough resistance to greatly minimize or delete completely the vibrating mirror issue.

    Hope this helps!!
  • crikeycrikey Member Posts: 1,041
    Would you happen to have a 'How To' on #3?
  • davichodavicho Member Posts: 190
    I do not have a step-by-step "how-to" that I can link you to or pictures of how to do it, however, what you have to do is move your glass all the way in (left mirror to the most right position and right mirror to the most left position) and hold the inner side firmly while gently but firmly pulling on the outer side of the glass so that the glass gets released from the mirror housing. After removal you can see the attaching and pivoting points on the back side of the glass. Those are the points that need to be filled with grease. To replace glass mirrorjust reverse the process and gently press back into place until it snaps. Hope this helps!
  • crikeycrikey Member Posts: 1,041
    Thanks. Please provide links to the pictures, if it's not too much trouble. Your instructions will likely be enhanced by them.
  • quinones21prquinones21pr Member Posts: 3
    They should have fixed it. That was a recalled item. I had the same problem when I cut my car off. They also fixed the AUX plug in the middle compartment that I didn't even know was on recall. I then looked up recalls on this vehicle and then I took all the ones that I found and asked them to fix them all and they did. At least Hamilton Mazda in NJ did. They are wonderful about fixing my vehicle.
  • quinones21prquinones21pr Member Posts: 3
    I had the same problem and my dealer Hamilton Mazda in New Jersey fixed it. they looked it up on the computer and showed me what the problem was and fixed it. There was also a vibration in the headrests of the seats. They also looked it up and fixed it. With no problems and no charge. They are great!!! I love my CX9 and am sorry to hear all the problems people are having. Presently it's in the shop because my calipers seized up and they have to replaced. I am glad I invested in an extended warranty and it is covered!!! If anyone in New Jersey has a Mazda, Hamilton Mazda has the best service!!!
  • steverstever Guest Posts: 52,454
    edited November 2010
    It's always nice to read about a good dealer experience. Please write a review up on Hamilton too. Thanks!

    Dealer Ratings and Reviews
  • coco01coco01 Member Posts: 1
    I had to have the styrofoam pads put back in place on my 2007 CX-9. Since they have fixed this a portion of the driver and passenger windows are wet on the inside after rolling down, after it is has been raining. My dealer has looked at it 4 times and claims that this is normal. BS! Tried to claim that it happened because the rain was getting it wet when opened. It happens the first time the window is put down and then back up. I can see no leaks while window is up. Somehow the inside felt strip is getting wet. Is this normal? Does anyone have this same problem?
  • brazzealbrazzeal Member Posts: 3
    Any update on this issue? I have 2008 GT CX9. ABS light, traction light, and slippery lights come on for no apparent reason. Dealer told me I need new ABS module that was controling a pump incorrectly. Part and labor are around $1500 and my car is out of warranty. Any help would be great. Thanks.
  • cericceric Member Posts: 1,092
    edited December 2010
    Seriously, $1500 is not a bad price.
    I had a Honda Accord that needed the same module replaced. Honda dealer quoted me $2000. A little bargaining brought it down to $1800. That was 8 years ago.

    Anyway, as usual, find a second opinion.
    Nowadays, dealer (or anyone with a code reader) can scan the OBDII code stored in the computer. A bit googling can find the reason for the failure on the web.
    Autozone/Kragen sometimes offer such services for free (scanning the code).
    That way, you know for sure, what is wrong.

    How far off warranty is your 2008 CX9? If it is barely off warranty (i.e. 36K+), call the Mazda head quarter. Sometimes, you can negotiate a 50%/50% deal with the corporate if yours is only a couple of K miles more than 36K.
    It depends on your "sweet talking". 'Mind you that shouting usually does not help.
  • mmalommalo Member Posts: 1
    i've have a random problem of the key getting stuck in the ignition and not being able to put the car in park. the dealer claims it's because the key is a little bent -- BS. it happened before that. they have no explaination. if you find anything out, pls post.
  • camryloyalistcamryloyalist Member Posts: 6
    Thank you to all CX9 owners for all their posts. I am readying to purchase a new vehicle and need a 7 seater to handle a family of 5. Like the CX9 on test drive because it handles my 6'4" 275 lb frame well in the driver seat. Rest of seating is also comfy for 3 offsprings that will all be between 5'9' and 6'4" in high School. Car Priced at good value as well.

    However, I am amazed at how many reliability issues you have dealt with as I skim thru all 372 posts (and not all of the problems are related to model years 1-2)...poor electrical system, leaks, knocks, etc (I can go buy my own snow tires).

    I am own a CAMRY wagon (yes Camry did make a wagon) and it has driven for 250k miles with only regular maintenance. Size and storage for all. Frankly, the only reason to get rid of it is to give it to my teenage driver. I am looking for a replacement that will be of similar longevity and durability.

    Is the new 2011 CX9 the answer? Reading your posts, I lean not....Thoughts?
  • brazzealbrazzeal Member Posts: 3
    I bought the cx9 because of the great handling and I enjoyed my Mazda 3. I do have concerns about a few things like the electric system but so far I'm happy with my choice. It just drives really well. The interior and size are great too.
  • cericceric Member Posts: 1,092
    edited January 2011
    Please check the newest issue of ConsumersReport.
    The reliability (based on surveys of its subscribers) of CX9 is actually above Honda Pilot and below Toyota Highlander.

    CX9 has Toyota/Lexus transmission (Aisin), revised Ford Duratec engine, and Ford Edge's lengthened chassis. It is a mix of Mazda, Toyota and Ford engineering.

    I have owned my '08 GT AWD for 3 yrs and 35K. Only two minor issues taken care of at oil changes. Not bad for second year model if you ask me.
    Later models should be even more reliable than my 2008 models.
  • dogdoc1997dogdoc1997 Member Posts: 32
    1.Ok, the car has like 196 miles and I walk around the back and note that there is moisture inside the rear tail light; are you kidding me, already???

    2. The heated seats DO NOT HEAT...I assume the TSB will cover me on a LATE model 2010? You would have thought they might go thru the inventory and fix it BUt I guess its easier to wait till its sold and then let the owner complain and stand in line???

    3. I have a message diagram light on the dash that says the hood is up?? Have opened and closed it about 5 times???? It will NOT go off...

    Love the looks but not the initial quality....
  • freestyle06freestyle06 Member Posts: 8
    I just got a 2011 CX-9 with tan leather interior but after only 1 week, we noticed the front seat bolster areas look like they're changing color to blue. Anyone else had this problem with the tan interior seats and if so, what can we do?
  • donniem1donniem1 Member Posts: 2
    I just bought a 2010 Mazda CX9 Sport 11/1/10 and have had the same problem since we bought it. It's been back to the dealership 3 times. They replaced the passenger door inner seal the first time. That didn't work. They replaced the driver and passenger inner and outer door seals the second time. That didn't work. They replaced the drivers side inner and outer door seals again. That didn't work. They are contacting Mazda about the problem now.
  • nikolay23nikolay23 Member Posts: 11
    2010 Mazda CX-9 with 12K miles. When I press the brakes i hear metal/clicking loud noise from the front driver side brake. it is especially noticable when cold. I took it to the dealer, but was told that they couldn't replicate the issue and the car operates as expected.
    Any suggestions please.
  • k1200k1200 Member Posts: 40
    Hmmm, If you have not already done so, take it back again and have them do a through check. I had a 2007 cx9, and its probably not the same issue as mine HOWEVER... What I did do was take mine to a trusted mechanic who at first said he could not replicate the sound which sounded like a very distinct click when I would put it in drive after an overnight parking. Soon I noticed that the sound would happen every time I would come to a stop. The mechanic said have them (Mazda) check the transmission and transferbox. I went to them at least 8 times for that sound alone and 8-10 times in the first 11 months of owning that vehicle.
    I caught some flak because of some past comments, but I was not making this stuff up , I know there are reputable dealers and tech people... but just like I said would happen, that dealership went under. And by the way their answer to my complaint was to put lithium grease in an attempt to quiet the noise. FAIL... I got rid of the vehicle 77000 miles front transmission and transfer box fail. Now to be fair I will say that is was the first year of the cx9, but my goodness... not even an attempt to fix any of the issues...if you would like I can make a list of things to keep an eye/ ear open for. Just in case.

    http://www.dealerrater.com/dealer/Mazda-Autos-of-Great-Neck-review-9103/
  • davichodavicho Member Posts: 190
    If you are hearing a "click-click" sound everytime you:

    1. Put the vehicle in Drive or Reverse from a stand still...
    2. Take off from a red light...
    3. Let off the gas...
    4. (Ocasionally) hit the brakes...

    It is a well know problem, at least in the 2007 MY CX-9s. The repair is to get the front drive shaft splines packed with grease. Apparently there is just enough sloppy clearance between the splines in the drive shaft and the splines in the hub assembly to have some play and cause the "clicl-click" sound.
    Mine does it, but it doesnt bother me as much or enough to dish out the money to get them greased. Maybe next time when I replace my front rotors I'll do it myself...
  • waltcom08waltcom08 Member Posts: 2
    I have a 2008 CX-9, there is a noise when the gear changes from 3rd to 4th, mainly when I accelerate slowly, it is driving me crazy, the engine sounds like one of an old car, anybody has experience the same issue ?
  • waltcom08waltcom08 Member Posts: 2
    I have a 2008 CX-9 Sport, and I have notice a clunking noise in the front end mainly when driving and stopping at speeds lower than 30 MPH, at first I that I had drove over something but it is not, anyone has experienced the same issue ?
  • tomw5tomw5 Member Posts: 9
    I have a 2011 CX-9 with wind noise. I have isolated it to occur when there is a wind coming from the driver's side. The noise appears to be in the front passenger area. They tightened the passenger door the first time. I brought it back this morning since that didn't solve the problem. Having driven into winds coming from every direction, this seems to create the most noise. I find I don't have to be going fast - it is not an issue of speed - just the direction of the wind. I had a 2008 that I traded in and never noticed this issue at all.
  • mebarbaramebarbara Member Posts: 4
    I have a 2009 CX9 and first had a metal like sound when I turned and braked. It happened twice in the first year, but now it happens more frequently, usually when I am going around the circle in my development. It feels like the brakes are failing but they don;t, However, I can't seem to recreate it when I just make turns, sharp one, not so sharp ones, in an open parking lot.

    I;ve had 2 mechanics check out underneath and saw nothing. Mazda says its my right tie rods. But the sound definitely comes from the left front. ???????
  • k1200k1200 Member Posts: 40
    Dont know if it is the same issue I had... When I would put my 07 CX9 in gear, depress the brake first of course, then step on the gas just a little I would hear what could best be described as sounding like a sock with pennies being dropped. First it was very subtle then it began to happen whenever I would slow down also. I had taken it to the shop several times... and they never found it. Then it started when I would turn like leaving the driveway.. They told me it was the brake calipers. Which they did replace but not before giving me a hard time about the brakes I had installed....Only problem was those were the original brakes and I never had anyone other than Mazda work on my vehicle.
    Not trying to bash Mazda, but mine was less than desirable, complete transmission failure at 71000 miles...
    If you are interested...I can give you a list of things that went wrong...if nothing else..it would be f.y.i.
  • mebarbaramebarbara Member Posts: 4
    thank you
  • drc1017drc1017 Member Posts: 2
    Hi all,

    After noticing a distinct "clank" upon the first few stops of the day and a whining as the car came to each and every stop, we took our 2010 CX-9 GT AWD in to the dealer today. They just called and said the rotors needed to be resurfaced. The car is just over 12 months old with 16000 miles. The car had sat at 1.5 week intervals here and there, and the dealer is saying that is what caused the problem. I am not as convinced. The mileage is mostly highway, the rest suburban.

    Anyone else having an issue like this so soon in the life if their CX-9? I am quite surprised to say the least. Thanks...
  • k1200k1200 Member Posts: 40
    My 07 CX9 did not make a whining noise, just a very audible metallic "clank"...first on when starting out then it progressed to slowing then turning...they resurfaced the rotors told me "you must have hit some potholes"
    Heres what went on with mine....dont laugh

    Upon delivery in March 2007 the slot where cds would be inserted, no opening was cut
    sound system repllaced
    4/07 Battery kept dying, relays replaced (2 days)
    6/07 caliper pins replaced...cleaned and resurfaced rotors
    11/07 Throttle body replaced... irregular idle
    02/08 customer reports noise from front end...nothing found....heater blower comes on when ignition is turned off, (even when heat was not initially turned on....Tech needs Mazda specialist to correct.
    4/08 transmission makes noise when put into drive...nothing found
    front brake pads shim kit/clips lost, replaced calipers (3 days)
    7/08 extreme vibrations, rotors replaced
    10/08 Verified fan comes on for no reason, relay replaced... drivers seat adjusts without warning...cannot replicate
    12/08 front windows roll down unexpectedly, heat comes on when car is turned off. Relays suspected
    5/09 All dash lights out.

    I basically gave up on this car and only drove it to the store but never further than 5 miles from home.
    The front bearing had to be replaced in Sept 2010. In Nov the transmission went and though I had an extended warranty, I was over by 310 miles and Mazda would not honor it. The vehicle looked good was nice for a short time , then it came apart at the seams. My brother bought one too, and got rid of his before I got rid of mine.
    I hope all turns out well for you, but Mazda... never again
  • mebarbaramebarbara Member Posts: 4
    what exactly was your problem? I have a 2009 CX9 and very very intermittently when I make a tight left turn on a incline, I hear a metallic/grinding noise which my personal mechanic told me was the ABS. But it is scary and there's no reason for it. Mazda says my ABS checked out fine on the computer and that's it's probably rust on an unused part of the rotor - NOT!

    What is this January bulletin and how do I get a copy of it?

    Thanks so much.

    b
  • jschwajschwa Member Posts: 11
    I recently got a new 2011 CX9 GT with no options (so no back-up camera). I needed the back-up camera, and my dealer said he could install an aftermarket one that would display in the rearview mirror. In the process, he broke off the rain/headlight sensor and eliminated the homelink capability.

    My questions are:

    1. Is there an aftermarket rearview mirror with camera display that will work with the rain/light sensor (and hopefully homelink)?

    2. What does the dealer need to do to fix the problem? He claims he is going to fix it, but seems totally clueless so I am a bit worried he is going to do more damage in the process.

    Thanks!
  • oldburbnewcx9oldburbnewcx9 Member Posts: 53
    I am not familiar with backup cameras. But for your question #2, just let the dealer fix it. He is obliged to fix any damage he caused so just let him do it. when he is finished either it works or it doesn't. My bet is that it will work.
  • jschwajschwa Member Posts: 11
    Just picked-up my new CX9 GT AWD from the dealer, and already noticed a problem. When I put the car in park (from drive) and take my foot off the brake the car "lurches" forward. It moves a noticeable amount ~6 inches before the car "catches" and stops.

    If I put on the parking brake with my foot on the brake then it doesn't move, but it lurches forward when I take off the parking brake.

    This is on a fairly slight incline (not a steep hill), and I have never noticed this with any another car parking on the same street.

    Any idea on the problem? Thanks!
  • lildiavololildiavolo Member Posts: 1
    I am having the same issue with my 2010 CX9 touring. Its under warranty, the dealer is having a hard time diagnosing the problem. I believe they are ordering a replacement throttle assembly in an attempt to resolve the issue. Its probably hard to diagnose because there is no dash indicator for the computer to read, i'm not sure if its a sensor or what.
    The Dealer reports that they "flashed" the computer X2 and installed an update, this reduced the amount of "surge" in the idle while the car is in drive, however the condition still exists.
    They've ordered the parts, I'll keep you posted if it resolves the issue. I've been scowering the web to see if anyone else is seeing this issue, you were the first instance I've found that is similar.
  • omelette44omelette44 Member Posts: 2
    jschwa - I picked up a new 2011 CX-9 Grand Touring on April 2 and am experiencing a very similar problem--the car occassionally lurches forward when shifting from park into either drive or reverse; the problem is worse when the car is on an incline. Very odd indeed; I would be interested in hearing what the service center tells you.
  • circlewcirclew Member Posts: 8,666
    Is your foot on the brake when shifting from park to either gear?
  • omelette44omelette44 Member Posts: 2
    Yes; my foot has been on the brake when shifting from park.
  • ek0195ek0195 Member Posts: 1
    We have 2009 and have the same issues. We are even having issues with the piping rubbing away, kind of looks like its been rubbed by a course piece of sand paper. We don't even carry things in the seats, only us. We took to the dealership and they had the Area Rep look at it. The Area Rep claims it is normal wear and tear. Never heard or seen something like this before. We even sent letters to Mazda main offices for help to understand why and the response we get is that is normal.
    Hope you get better answers than we did.
    Good Luck
  • jschwajschwa Member Posts: 11
    Just to be clear, my "lurching" is when I shift the car into park and then take my foot off the break. The car seems to move more than normal before it "catches" and stops. This doesn't happen if I set the parking break before removing my foot from the break (though I have never had to do this on any other car).

    The car "lurches" again if I remove the parking break without putting my foot on the break (even though the car is in park), particularly if on an incline (even a modest one).

    The dealer's service department thinks it is normal and let me try another CX-9. The experience was somewhat similar so it may just be part of the design, though the car seems to move more than I have ever seen with other cars.
  • jblack2jblack2 Member Posts: 1
    What did you find out about the noise? I have a 2011 mazda cx-9 and have the same problem. I'm getting ready to take it in and wanted to know if they resolved the problem for you.
    Thanks
  • mebarbaramebarbara Member Posts: 4
    I do not have wind noise. Good luck.
  • tsingotsingo Member Posts: 3
    Purchased a 2011 CX9 Touring yesterday. Found a problem today. In the morning after the car is started, it did not respond to the gas peddle. It just moved slowly by itself. Then I noticed the powertrain malfunction (the little orange wrench) light is on. I stopped the car and shut off the engine. After the engine is restarted, the problem went away, but it appeared again in the shopping mall parking lot.

    Searched on the web and it seems that there are few people (but not many) are having this problem. Anyone here experienced this problem? Will have to take the car to the dealer tomorrow.
  • pwr1pwr1 Member Posts: 5
    ** Alert**
    This is a complete failure of the oprating systems of your car, and you should not be asking ANYONE on this great forum what to do! Have it towed immediately to the dealer, DO NOT DRIVE IT! Also, make sure it is documented as such, and not written up as a loose battery cable, or some other trivial thing. They will try to do that to get around the lemon laws of your state.
    That being said, the CX-9 is the best of 40 cars I have ever owned... And I hope it all works out for you. Please tell us the outcome!
  • ewsncewsnc Member Posts: 14
    Frontal metallic clicking/knocking noise finally got fixed after replacing strut bearings. For this problem, over the past two years, the car went through at least 3 days of major diagnosis (at two different dealers), replacement of both front struts, then the strut bearings. Now at 30K, it drives like new.
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