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NISSAN NORTH AMERICA, INC.
National Headquarters
18501 South Figueroa Street
Gardena, CA 90248-4500
Reference: WB/05-011 Date: March 16, 2005
TO: Dealer Principal, Service Manager, Service Advisors and Claims Administrator
SUBJECT: Warranty extension for “brake judder” condition involving model year 2004 and 2005 Titan and Armada vehicles.
AFFECTED VEHICLES:
All 2004 and 2005 model year Nissan Titan vehicles.
All 2004 and 2005 model year Nissan Armada vehicles.
Nissan has developed new brake parts, including pads, rotors, and floating shims, that will be very effective in the repair of 2004 and 2005 Titan and Armada vehicles that experience “brake judder.” These parts will also be very effective in the repair of vehicles which may have experienced the incident after an initial repair. Nissan is presently working with its suppliers to expedite the availability of these parts for use in the repair of customers’ vehicles, but the initial availability of these parts is extremely limited. Significantly greater availability is expected to occur during May, with increasing availability thereafter.
In order to ensure that all 2004 and 2005 Titan and Armada customers are ultimately able to obtain the new parts if needed for their vehicles, Nissan is extending the warranty on these vehicles for “brake judder” to 36 months/unlimited mileage from the original in service date. All other terms, conditions and limitations of the Nissan New Vehicle Limited Warranty will apply to this extended coverage. Nissan will begin mailing notices to all owners of 2004 and 2005 Titan and Armada vehicles during May of this year as parts availability increases. In the notification letter, Nissan will advise owners that the limited warranty on these vehicles is extended as it pertains to repair of a “brake judder” condition only, and that Nissan will correct the condition if it should occur at no charge to the owner throughout the extended coverage period. Sample copies of the letters will be made available to Nissan dealers prior to the mailing.
As this warranty extension is effective immediately, dealers should continue to repair all customers’ vehicles which experience the incident using the most current applicable Nissan repair procedure. For vehicles built before June 30, 2004, the correct repair is set out in Technical Service Bulletin (TSB) NTB04-066b. For vehicles built after that date consult the appropriate Nissan Service Manual. When the new parts become generally available Nissan will issue a new TSB setting out the proper procedures for making repairs with the new pads, shims, and rotors.
This warranty extension will ensure that customers continue to receive a timely and appropriate repair of their vehicles throughout the transition of production and increase in availability of the new parts. It will also ensure that any customer who may experience a recurrence of the incident after receiving a repair using the presently available parts and procedures will still be well within warranty and able to obtain the new parts as production and availability increases.
WB/05-011
The attached warranty statements include necessary owner information concerning this warranty extension. In accordance with applicable state and Federal law, customers purchasing new vehicles to which this warranty extension applies should be provided with a legible photocopy of the applicable statement along with their Warranty Information Booklets and Owner’s Manuals at the time of purchase.
No special claims coding is required in conjunction with this warranty extension.
Questions concerning this bulletin may be directed to the Nissan Claims Call Center at
1-800-258-7008, option 2.
ASSURANCE PRODUCTS DEPARTMENT
Attachments
2005 Nissan Armada
New Vehicle Limited Warranty Extension
Nissan North America, Inc. (Nissan) hereby extends the coverage of the Nissan New Vehicle Limited Warranty on 2005 model year Nissan Armada vehicles as described below:
WHAT IS COVERED: If your vehicle exhibits brake vibration or “judder” when stopping and this condition is verified by your Nissan dealership, the condition will be repaired by Nissan at no cost to you for the repair throughout the extended warranty period.
HOW LONG IS THE EXTENSION: Coverage is extended to 36 months/unlimited miles from the date the vehicle was delivered to the first retail buyer or put into use, whichever is earlier.
All other terms, conditions and limitations of the 2005 Nissan New Vehicle Warranty apply to this extension. (See the 2005 Nissan Warranty Information Booklet for details.)
NNA WB/05-011
3/16/05
2005 Nissan Titan
New Vehicle Limited Warranty Extension
Nissan North America, Inc. (Nissan) hereby extends the coverage of the Nissan New Vehicle Limited Warranty on 2005 model year Nissan Titan vehicles as described below:
WHAT IS COVERED: If your vehicle exhibits brake vibration or “judder” when stopping and this condition is verified by your Nissan dealership, the condition will be repaired by Nissan at no cost to you for the repair throughout the extended warranty period.
HOW LONG IS THE EXTENSION: Coverage is extended to 36 months/unlimited miles from the date the vehicle was delivered to the first retail buyer or put into use, whichever is earlier.
All other terms, conditions and limitations of the 2005 Nissan New Vehicle Warranty apply to this extension. (See the 2005 Nissan Warranty Information Booklet for details.)
NNA WB/05-011
3/16/05
Tires- 275-65-18 from Michelin LTX is good choice. Better load ratings then the Conti-Craps. 255-70-18 Michelin cross terrains is probably the best tire in terms of quiteness and snow traction. I've had these in my previous SUV and just loved them. Only drawback is they are a slightly smaller tire and slightly lower load ratings than the Conti's.
With the tire's aspect ratio slightly different than the OEM sizes I don't know if their will be issues on the tranny or differential or speedmeter. Check with a the nissan dealer and a tire house. I doubt it.
tidester, host
800-227-5538. They were helpful to me when their original product I used did not remove
the lipstick without a leaving a stain. Sent me a carpet/upholstery care kit for free.
I never used it as the stain eventually disappeared. Also, I had slipcovers on mine, not
the bare seat. When you get the stain removed, might want to invest in the seat covers.
Found a place in Florida that does a good job with them: www.seatcoversdirect.com.
Have had them on for almost a year and now need to wash them. 81- Trekker
However, you are right, the 2005s produced to date do not have the beefed up brake system. I got the #1 guy in charge of my dealership service department to meet with me, address the brake issue, among other service inquiries, before signing the purchase deal. They were straight up in confirming the 2005s did not yet have the new system. It was Nissan's willingness to fix the problem for free on previous customers and their recent replacement release that makes it almost a non-issue now.
I went thru their "Consumer Assistance" dept - not much assistance there ( she said no) so I got a lawyer.
In Nevada its a different story. I went thru the arbitration process with the Armada and it didn't fly. The arbitrator was incompetent and very biased. This BBB sponsored arbitration process is so in favor of the car manufactures its completely unfair. Who pays for the BBB arbitration process are the car manufactures. Right off the bat it's conflict of interest. Of course, the arbitrator is going to rule in favor of the car manufactures since the BBB hand picks them and more than likely gets paid by them. Nevada aught to change its laws to mirror of that like in California. Arbitration should not be mandatory. Try to find a half decent lawyer for lemon laws here in Nevada is non-existent. Its very disapointing.
I haven't given up yet. I got somethings up my sleeve. Good luck to anyone is going thru one.
A new TSB was just issued last week on the brake judder fix.
It is TSB: 04066C, dated 3/23/05.
Here are the new part numbers:
NEW BRAKE ROTORS AND PADS
40206-ZC00A ROTORS
41060-ZC025 FRT PADS
44060-ZC025 REAR PADS
41005-7S000 TORQUE MEMBER ANCHOR BOLTS
You're also probably right about driving habits and styles. However, this is no excuse for not having a decent set of brakes on a heavy vehicle. Ask GM and Ford who got brakes right years ago.
Nissan is a pretty smart company, and probably got it right after this long. I hope my gamble to buy and Armada last month works out. At any rate, we still have the 3 year unlimited miles brake guaranty.
The latest brake fix is being advertised as the fix to end all fixes. But so were all the other fixes and they didn't work.
The roof-headliner rattles and vibrations have tsb fixes but they don't work either. My wife and I are tired of riding in our friend's Suburbans and Odysseys that are much older than our infiniti and noticing how the dvd players don't bounce all over the place and rattle constantly. And the qx56 is marketed as a luxury vehicle. These are just a few of the problems, but the shaking and rattling is so irritating.
The saddest part is the infiniti service. The first few times we brought it in they returned it with lines like " the brakes are better than new," and "the roof is 100% solid." Now they bounce back and forth from "it is that way by design" to "can we try an experimental fix on your roof and if it works we will use it on our other qx56s?"
I have rarely brought a vehicle into the dealer to have problems fixed and I have never had to do it twice. infiniti has had my vehicle 5 times and still won't / can't get it right or even close. I have currently waited 2 weeks for them to make an appointment with a dts (district technical specialist) to look at it. And once the appointment is made who know how much longer until the appointment date. It is aggravating.
If anyone is thinking that the quirks have been worked out on the 2005s they're wrong. The infiniti rep said mine, referring to the headliner, "shakes less than the 2005s." My opinion, after driving a 2005 for 1 week during one of the patch up jobs, is that the 2005s shake and rattle less than the 2004s but still far from what a luxury marketed vehicle should. I could have the same ride from a 1999 Suburban for $45,000 less.
having to wait for about 4 to 6 weeks. I sure would appreciate the help.
I spoke to said the system is selling real fast . As soon as they get to the outlets
they are sold. I also have a friend that owns a muffler shop tring to get the cat back
system for me because the muffler shops will get it faster.
So thanks for your reply and the system does look great.
- the driver and rear passenger rattles. The dealer has replaced the driver's mechanism, and the rattles stopped. with do the same for the other door
- the overhead DVD panel started to rattle in about 2000 miles. The dealer has replaced the panel, but the sunroof cover got stuck during the repair. They had to replace the whole interior ceiling. We found 28 issues after the repair, and the problem wich the rattling overhead panel still exists... The dealer fixed 28 issues in 7 days, while giving us a 2005 Nissan Pathfinder loaner... The Pathfinder had 4,000 miles on it and rattled even more than Armada...
I do not know how many times we will be fixing the problems after the dealer's repairs (rattles, door rattling etc). We already spent about 2-3 weeks in repair.
Is this car a lemon?
:lemon:
Thanks!
Whats the mileage on your Armada? My local delaership here in MN had replaced the overhead panel, by then broke the headliner and had to replace 20 many different things inside - now some panel became loose and I have to take to the original dealership that sold Armada to me.
The delaership that is close to me (Maplewood Nissan) basically gave up and could not fix the problems they created. I'm afraid the original dealer might not fix them as well. Is the lemon law different in CA?
:lemon:
1st time- the emergency brake would engage all by itself- you would have to stop the vechile, put it in park and turn it off to reset it- hard to do when on the interstate. 15,000 miles
Fix- Bad censor
2nd time- had to push brake all the way to floor to stop-
Fix- Bad cable 18,000 miles
3rd- Vibration- need new brakes and rotors 24,000 miles
Nissan dealer advised me that the rotors on the Armada and the Titan truck are to small. New ones are being manufactured now.
Temp fix- They put on new pads and turned the rotors until the new ones come in which is now mid- June.
I was told this is not a recall- customers that complain about vibration and need new pads and rotors will be done under warranty. You will also receive a 3 year unlimited mileage warranty.
Does anyone way squeeky windows???? Mine squeek everytime you roll them up or down.
There's a bit more in this archived discussion:
dewey1995, "Can you return a new car within 3 business days?" #1, 1 Sep 2003 4:36 pm
Steve, Host
J.D. Power Quality Survey (Inside Line)
Steve, Host