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We had 1 new headliner, new carpet and hope it is now fixed, they resealed the glass. GOOD LUCK>...
Ended up getting rid of my Saturn (lost a ton of money!)
Can you please email me directly?
Christina
GM Customer Service
If you have an issue, feel free to email me and I will discuss your situation with you.
Christina
GM Customer Service
The only reason I am posting now is because the problem has surfaced again (April 2011) and all the previous problems were handled at the Saturn dealership who dealt with GM - we are now at our "recommended dealer" who does not want to deal with the issue. GM said they should provide a loaner and see what the problem is since we have evidence that is was an issue from before....oh, but the dealership wants us to foot the bill for the loaner and any work! I am livid that such a company as GM can treat their customers in this way. I am outraged and my five children have to ride in a car with water coming out of the seatbelt holes now. It's been almost two weeks since I contacted the dealership and GM about water pouring in on my kids and NOTHING has been done.
Where is the customer service? My business relys on the service I provide my customers on a daily basis, why doesn't GM focus on their customer service?
Good luck - if anyone has success please pass it on - Frustrated in VA!
I filed the lemon law in Arkansas before Saturn declared bankrupcy and was blown off.
Do you have a case set up with GM Customer Assistance? If so, could you please email me the case number? I would like to look further into the situation.
Thank you,
Caron, GM Customer Service
Best of luck to all of you!
Interesting series of posts. Add me to the list. I purchased a 2007 Outlook XR when they first came out. I have had an ever growing list of issues with the vehicle, but the sunroof issue has gone back to the top of the list because of the mold issue. I will NOT put my kids in it now, which is a shame.
The saga of the sunroof started a year or so back when I would get so much water trapped in the headliner, that when braking, I would literally get soaked with the torrent of water that would spill out of the interior sunroof opening. My "Favorite" electrical symptom was that I would turn the car off and remove the key and the engine would continue to run for up to 10 minutes with now way to turn it off.
The Saturn Dealership acknowledged the issue and as per the Sunroof Recall they both extended the drain tubes as well as replaced the tube fittings. These fittings I was told were designed incorrectly with a 90 degree elbow in them and that they were replaced with "straight" ones.
I thought I was through with this issue until this weekend, but with the onset of warmer weather, I noticed a strong mold odor in the vehicle. When I pulled up the passenger carpet, I found at least 1/2 inch of water an pretty nasty mold.
I will add that I have had nothing but problems with the transmission as well, and have had both software "Upgrades" applied. The symptoms are that the vehicle waits so long to to downshift, it causes an almost violent two gear change which causes the vehicle to lose traction on snowy roads. Again, borderline unsafe if you ask me. And as I live in VT, this is normal driving conditions for me (snowy and hilly). Thank goodness I have the towing package which enables me to control the top gear manually. I have taken to driving this way exclusively in snowy weather to stay safe. Just the other day, while driving up hill, the transmission was slipping ot of gear and literally, POUNDING, back into gear. I thought the transmission was going to fall out. I timidly drove it to the dealer after adding some transmission fluid, and they stated that the latest software package would resolve this. So far so good, but still in the back of my mind.
I'm on my way to the dealer tomorrow, and will see how it goes.
I will state that if anyone is considering buying a new Traverse, Enclave, or Acadia, you should ask the dealer if these specific issues have been recitifed in the newer models. If not, I would not consider owning one at this time.
I spoke to a service manager for GM (off the record) and was told that I should expect more problems in the future. He has seen some pretty consistent and serious issues with the Outlook/Acadia/Traverse/Enclave.
After my car ran on it's own (without a key), was fixed and it happened again 3 months later, we ditched the car. Took a hit but my family is now safe and sound in a Toyota Highlander.
We sleep better at night and I am glad we made that choice. I didn't have that many car problems with my first, teenager car I bought for $800!
Keep posting your issues so that others can be aware and make their decisions accordingly.
I also posted on the Saturn Outlook Facebook page. I would encourage you to do the same.
Best of luck to you....
Have you been in contact with GM Customer Assistance? Please keep posted on any information from the dealership.
Thank you,
Caron, GM Customer Service
We traded it in after that and took a horrible loss due to the resale. I am now driving a Tahoe
(the only reason for that is because my husband wants to be faithful to a US company) but until GM or Saturn steps up and reimburses us for the loss I feel it is only right that I let the public know what problems I had with the outlook.
It is sad though, I had so many compliments on it .
We are looking to trade again, the gas mileage is becoming an issue. We bought the Tahoe last summer because I didn't trust taking the Saturn on a family vacation.
Have you spoke with Customer Assistance? If so, what is your case number? I look forward to your response.
Christina
GM Customer Service
Suburban Chevrolet "fixed" it the last time, and GUARANTEED it wouldn't leak anymore. I'll have to wait for the rainy season to see it that's true. In the meantime, with all my problems and reading all the other blogs, especially GM's apparent position to stonewall the complainants, I can't find much good to say about Saturn nor GM to my many thousands of auto insurance customers.
Bob Post,
Disenchanted GM Customer
I apologize for the issues you have had with your vehicle. If you have any concerns or questions please feel free to contact us directly.
Thank you,
Caron, GM Customer Service
First of all, just so I don't sound vengeful , my local Chevy dealer has been great so far. They have been polite, curteous and genuinely willing to help.
My Outlook was water tested today and the problem seems to be faulty body seals this time as well as the fact that while the drain have been extended and "fixed, according to the manager, the drains are still too short, and the water is actually entering via the afore mentioned poorly sealed body panels.
Well, bad design, and bad craftsmenship = poor quality.
So, they have resealed the panels and will once again will attempt to retrofit the drains.
My follow-up cal with GM customer service is scheduled for tomorrow, and I'm waiting with baited breath to see if they stand up and stand behind their product, or if they don't.
More tomorrow.
Today there were massive rain storms for hours in the morning. Upon going out for lunch, I noticed water dripping from the plastic place marker that says Airbag on the left upper driver's side, as well as significant leaking on the lower right passenger side in the foot well, and same in the lower left drivers side foot well.
This does not appear to be related to any windows, sunroof/moonroof or doors.
Is this what you experienced when it started? Should I go back to the dealer I purchased from?
I spent way too much money to have this kind of problem.
Thanks in advance for your help.
What you have experienced is typical. Depending on how the vehicle is parked, water will run out of the front or rear airbag housings, and also down through the dash. I think what happens is that the drain tubes that are supposed to carry the water away from the channels around the sunroofs are too small, too short, and thus simply inadequate in a heavy rain. Water backs up inside the fiberglass headliner, then finds its way out at the lowest point. As you may have noticed, mine has been in 3 different dealerships at total of 6 times, supposedly "fixed" every time...until the next heavy rain. Right now we're in a drought in FL, and I'm holding my breath for the upcoming rainy season.
Good luck!
Bob Post
I'll post updates as the reports come out. No wonder GM went down under and after eating tax payers money still have no shame. Is this American customer service?
By chance have you contacted GM Customer Assistance?
Thank you,
Caron, GM Customer Service
Cherie
bacanbit,
tell them to fill the holes in the roof that the stupid maker forgot to close when they put the car together and GOOD LUCK!
I would like to set up a case with GM Customer Assistance. In order to set the case up, I will need the VIN, current mileage, complete contact information including a telephone number and the involved dealership sent to me in an email. I look forward to hearing from you.
Thank you,
Caron, GM Customer Service
I apologize for your frustrations. Each case is handled on a case by case basis. If you would like me to look into this please feel free to email me.
Christina
GM Customer Service
how do I open up a case with GM?
Could you please email me the case number? I would like to look further into your situation.
Thank you,
Caron, GM Customer Service
I will add to the growing list of issues with the Saturn Outlook leaky roof. I purchased the Saturn new in 2007. I have taken this into my Saturn Dealership several times (while they were still open). Supposedly they put longer tubes in, or would remove debris from the track area. The vehicle has continued to leak when it is out in the rain, and driven in very wet weather. This always happens on the front passenger side, and at time when breaking it would give my wife a shower. This seems to be a common problem, and now wondering where I go with this? Who do I contact? This should be covered under warranty, as the issue was never really fixed in the past. If someone from GMCUSTSRV would email me, I can send you the VIN number, mileage and all the information you need. Just tell me where I can get this fixed. My floor is still wet from from storm last weekend in Wisconsin.
Thanks!
Martin
I would be happy to set up a case with GM Customer Assistance. In order to set up the case I will need your complete contact information, VIN, current mileage, involved dealership and a description of the issues you are experiencing sent to me in an email. Also, has your vehicle been diagnosed in the past 30 days? I look forward to hearing from you.
Thank you,
Caron, GM Customer Service
regards,
kyfdx
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:mad:
If the vehicle was not a certified used vehicle and you did not purchase a protection plan such as "Major Guard", the expense would be an out of pocket expense. I apologize for any frustration.
Christina
GM Customer Service