Mitsubishi Roadside Service

I had a dead battery in my 07 Outlander on sat nite so I called for Mitishi service to give me a jump around 6 pm , after waiting they told me it would take 2 hours at best. I told them I would call in the AM since the car was in my driveway . I called on sun AM and they could not arranged a unit to come out for 4 hours . This is crazy , I have AAA and called them and they were here in 20 mins. I didnt want to use my AAA since there is a limit on service calls so I thought I would use the Mitisi plan to see how it works. I hope I never have to use it again especially if my wife or me is away from home and need help!!!  Has anyone ever used this before?? What were your results??