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Comments
Shell
It also has Bluetooth and paired it to my phone. Now I can use all of the phone numbers in my cell phone to call hands off. I do not have to add phone numbers. In addition it has all of the phone numbers of the Points of Interest so I can locate one and call. I can call these phone numbers by voice as I do on my cell phone.
All in all it is a terrific unit and I like it really better than the nav in the Lacrosse. Although I bought this for another car I think I may just buy another one for my Lacrosse. It is worth it just for the map updates. It has all of the bells and whistles of the Lacrosse nav unit plus some additional ones like speed limits of major toads (and even some minor roads) displayed.
It is a 5" screen (smaller than the Lacrosse) but is more easily read and more information displayed.
I don't think I will ever buy a built-in nav unit again in a car. I can buy these portable units for all my cars at a price far less than one Lacrosse nave unit. In addition I can move them from car to car when I buy a new car.
Recommended
Caveat Emptor
I find the Garmin to be convenient and better security because it is up to date with maps. There are other things about the Garmin that makes it as convenient, if not more so, than the built in nav unit.
Don't get me wrong I love my Lacrosse - don't know off hand of any other car I would trade it for. It has its problems, as discussed here, but no more so, at least in my opinion and probably less,than most brand new model cars (mine is a 2010 bought soon after introduction.
But for the price of the nav unit it ought to come with lifetime map updates free or a very small cost. They have the updates anyway and they are downloadable which is very low cost for GM.
2023 Mercedes EQE 350 4Matic / 2022 Ram 1500 Bighorn, Built to Serve
OK, no HUD and you can't scroll around your route to see adjacent streets/roads but the idea is just to get to someplace you don't otherwise know how. Not to play with maps. Apps in my iPhone give me all the POI I need that a NAV or Garmin can.
I'm sure all you NAV owners got the email from GM offering a Christmas special $50 off on DVD updates to NAV maps. My wife's 2010 Equinox LTZ has the NAV so I inquired what it would cost for the 'Nox update. $149.99 after $50 off. It listed 2 versions available: one dated 2011 and the other dated 2012. I called to find out what the difference was and the answer was priceless. They have a bunch of the 2011 (older) versions available and try to get rid of them. How nice of GM to be sure to give us the opportunity to get a version that's already out-of-date! The way the 2 versions were described on the web site after loading in your make, model, etc. was perplexing. The 2011 version described by make the cars it fit. The 2012 version had some cryptic description that had no mention of a car model/make. It seemed to me to be a means to steer a prospective buyer to the older version since their car model was not in the 2012 label. Cunning strategy?
And with mine I suspect the latter. My dealer made attempts at fixing all the many issues within the constraints of GM. They did make two items worse, but I have no way of knowing if it was the competence of the mechanic, dealer decisions, or GM procedures. But the bottom line was that the GM district rep said he did not see anything wrong. I clearly showed him two items that were undeniable. (by example, it was like showing him a puddle of water and saying that is water. The only way I could have been wrong was if it was maybe gasoline and I would like to have had him standing in it.)
He was not stupid I'll presume so I must assume this was coming from above him and speaks of GM.
They're running great lease deals. Excluding tax I'm under $300 a month with absolutely nothing out of pocket. That includes the dealer fees and registration too. The car lists for $34,795 if I recall correctly.
And yes, they are a very quiet and smooth operating machine!
Congratulations on the purchase of your new baby. You mentioned your purchase was model year 2012 but I believe it is probably a 2011 since the CXL trim level was dropped after 2011 and replaced with seven new "Group" flavors for 2012. Nonetheless, enjoy the ride and welcome to the growing and satisfied Buick LaCrosse family.
Press the "CONFIG" hard key to display the Set Up Menu
To scroll through the available set up options, continue pressing the "CONFIG" key and look for anything marked "Display".
I hope that this was helpful!
Sarah
GM Customer Service
One would think that the GM technicians would have this kind of stuff down pat. When I first questioned them on this their response was "thats the way the screen is supposed to be - black"
That was a Malibu he got GM to buy back with problems he said he was experiencing.
2014 Malibu 2LT, 2015 Cruze 2LT,
2023 Mercedes EQE 350 4Matic / 2022 Ram 1500 Bighorn, Built to Serve
2017 Cadillac ATS Performance Premium 3.6
Best,
Sarah
GM Customer Service
One other thing......check the rears too. TWICE I've had brake pulsing in vehicles, replaced the fronts only to find the pulsation still there!!!! Replaced the rears, and Voila!!!! Pulse gone!!!
Do not attempt rotor removal unless you are a qualified mechanic and even then it would completed free of charge by any Buick dealership in the country so why do it yourself?
I would schedule a service appointment at your convenience.
Do I understand that you mean it was stuck solidly to the hub and no movement?
Or do you mean it would wiggle but you couldn't get it free of the metal piece that is there to hold the caliper?
2014 Malibu 2LT, 2015 Cruze 2LT,
Best,
Sarah
GM Customer Service
2023 Mercedes EQE 350 4Matic / 2022 Ram 1500 Bighorn, Built to Serve
I don't understand why people are having warped rotors? Unless you have been ignoring advice to check behind anytime a wheel is removed for any reason. I guess I could slap myself, but it was my wife's vehicle and I did not take it in. I think she had a rotation, but about two weeks later the pulsing/shaking showed up. That dealer had always been good about torqueing, except that one time. Damage done, but I wanted to stop it from getting worse, and it actually got a little better. With the torque wrench set and trying to back off nuts so I could retighten, some almost needed standing on the wrench to brake loose. Probably around 160 ft.lb. Then I found a couple of them very loose. The first one like that I hit with abandon trying to shock it loose. I went rolling on the ground and think it maybe only had about 40 ft.lb.
If you shop a bit, you can find nice torque wrenches for around $20 when on sale. They are Chinese, but seem to have quality and accuracy. If you are doing precision work, then I'd say have the annual calibrations done or whatever the job calls for.
BTW, I was angry that they messed up and dropped by dealer to give chewing. They had a woman behind the counter that would not know the difference between a fork and a shovel. Argued with me that she never heard of improper torqueing causing rotor warpage. Obviously an idiot and I hate dealing with incompetent people. This very morning I had to deal with her again. Somehow my wife got a screw in the same exact position on the new Michelins as previous tires. Woman said she'd plug it. She obviously does not know what she is talking about because plugging a tire has been against the law for some years now. And that is federal because they found out the old method of sticking a plug in from the outside led to blowouts. The steel belts would cut the plug with time. What is required is a patch/plug. It looks like a patch with the plug attached. You dismount, buff the area of the hole, pull the plug portion through from the inside and apply pressure for awhile. That way it becomes an integral part of the tire and not a problem if the plug portion is cut.
BTW, you can buy an armful of torque wrenches for the price of one rotor job. Turning is just a get-by. New car, new rotors, I'd demand new rotors so they last the expected life. A single turning could easily cut the life expectancy in half.
Best,
Sarah
GM Customer Service
If a non-GM service provider damaged your rotors by leaving lug nuts loose? That would not be covered under warranty. The previous service provider would be liable.
Now, take the car in to a Buick dealer and explain the problem. This is a 2 year old car and you're not sure what happened. It is under full warranty and as GM CS explained, you are still covered since this is not a maintenance item.
Not sure who is stealing LaCrosse's sales but the Cadillac CTS sales were up 20.6% for 2011, 55,042 Vs 45,656 units in 2010. Perhaps consumers are finding the CTS a better value or simply the LaCrosse has peaked in popularity.
See Full details at http://www.cheersandgears.com/topic/77886-sales-december-2011-general-motors/
2023 Mercedes EQE 350 4Matic / 2022 Ram 1500 Bighorn, Built to Serve
Both were nightmares with the number of problems. Both also had serious safety issues.
For example, the Malibu was very unstable on the road, like some others experienced. It also had a flaw in the electric power steering with which it would about every thousand miles try to drive you off the road to the right. The power steering would apply maximum force to the right felt at the wheel, something I could barely contain with both hands on the wheel. Another issue which occurred three times was with the braking system. It felt like a sticking caliper, but could very easily have had something in the tied systems. I.E. the anti-lock brake module which accepts inputs from ABS, ESC, & TC. Sadly, GM has a history of problems in that area and depending upon your VIN, you may or may not have gotten the fix. That is, the Malibu I had was missing the parts that the recall added, yet not in the applicable VIN numbers. So if the function of those systems is included, then I had at least four failures.
The BUICK, well it also had what seemed to be a sticking caliper three times. Fortunately all the times with it allowed a long roll out, unlike the Malibu where I ended up in the intersection before I could get it stopped. Also the tires that came on the Buick should never be used as they were disgracefully bad at handling any snow. And play was introduced to the steering when the dealer replaced the column for a different issue. Play that could shoot across the line before you could correct. Besides the myriad of other issues, the final straw was when the GM rep said he did not see anything wrong with the SBZA when it would not detect a vehicle unless it was plus or minus 3 feet of your rear bumper and other other dead spots.
Safety issues are king to me. FYI, I have not yet bought a replacement vehicle. I have been rattled to the core with those experiences and obviously the chance of it happening again have been greatly amplified. That is, can any of you say similar problems happened with two purchases in a row? I sure as hell don't want number three.
I have considered an older vehicle hoping all the problems don't exist, but if safety is an issue, then you have to go with newer. I have been considering looking at foreign names now.
I still wish you all the best experience. As usual, I will hang around groups just to give input when necessary.
Both were nightmares with the number of problems. Both also had serious safety issues.
Seems like there is much more to these stories. If both cars in your scenarios were defective as claimed, then why didn’t you accept a replacement? To the casual observer it would appear that you are an impossible person to please and nothing that GM did would suffice. I have both a Malibu and a CXS and I have not come close to experiencing the problems you enumerated in your many posts. If you are still in the market for a dependable sedan let me recommend the Toyota Avalon Limited.
Bon Chance
I also feel GM and other car makers are making a real effort to make better cars and they are truly safer, less error prone in design and much easier to maintain. The problems pointed out in certain posts FAR EXCEEDED anything in the realm of real problems in one person's opinion only.
It was definitely peppy enough when I put foot in but opportunities were limited so I did not get to check a lot of ranges where you might call for the jet pack.
But now my main reason for posting this. I moved on to my second test drive, Michelins. Perhaps a tiny bit mushier but much better at absorbing those big bumps. And unlike the previous where I only heard the motor when I put some foot in it, I could hear the low purr in this one at any constant speed.
GM, wake up. Stop using those horrible GY tires on your upscale autos. Sure there are GY fans, but make that an option for them. Even Chrysler got smart enough to put Michelin and Continental on the 300's.
I've never experienced this much frustration with a any car, much less a brand new one. GM Support isn't helping much at this point.
Thanks,
Sarah
GM Customer Service
There are many, many things that can cause vibrations other than the tires. I would get a regional rep involved to help figure it out. You could have a bad CV joint, and torque converter issue, bad strut, etc. I am sure they will figure it out if you are persistent enough.
Yes it is a pain the rear, but unfortunately it does happen. I wish you the best.
2023 Mercedes EQE 350 4Matic / 2022 Ram 1500 Bighorn, Built to Serve