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I am truly sorry to hear about the vibration you've described, and we would be happy to get a Service Request established with us so we could hopefully move towards resolving this with you and your dealership. If you are interested in pursuing this, please send us more information in an email, including your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership. My coworker Christina, who answers inbound emails from the Edmunds forum, will advise you as to the next step(s) at that point.
Kind regards,
Sarah
GM Customer Service
Just having a rotation done even? Impact wrenches are the killer of rotors, or more correctly, "Not properly torqueing the wheel nuts." Metal is hard, but not perfectly hard. Those forces applied at the wheel nut spread through the entire assembly with time and result in the warpage that you feel when you brake if not properly torqued. It is not only the rotor that is effected, but the hub that the other end of those studs start in and the wheel itself. I have no data as to the relative hardness of the included components but it would seem the aluminum wheel might be the softest. And if the rotor was extremely hard then the pads might not be able to grab it sufficiently.
This is not a reflection on the dealer because I've learned the dealers are tied as to what GM allows or instructs them to do.
And in my searching, looking at Lincoln MKS's, I've won every bet because of GM's handling of an issue. It was discussed earlier in this forum and a few of you got the real fix. I did not. It seems GM decided it was costing them too much and they no longer replace those mounts on the rear shocks holding the protective boot in place.
If any of you doubt me or have questions concerning others comments about me, check this one item. Especially if you are shopping.
On every 2010 and newer Lacrosse, if it has as little as 600 miles in my experience, the protective boots on the rear shocks will have fallen down and they require new mounts. Rather small issue compared to the other problems I had but GM refusing to replace something that will effect the life of the rear shocks sums up GM's attitude toward every problem I had.
Struts should show other signs of issues, especially on different road surfaces. But I have heard claims of drivers bending the stabilizer bar. I can only imagine what sort of forces were applied.
2023 Mercedes EQE 350 4Matic / 2022 Ram 1500 Bighorn, Built to Serve
Can you say it is from front or rear? Isolating to one or the other eliminates or includes drive components.
They showing you another with the problem does not mean it is not a problem. Only that they are good at creating it.
Did the rebalancing, rotation, new tires, etc. make any difference?
Something that should have shown up with RFB would be warped rims/wheels. One thing I've learned over the years is that problems often come from the last work done. Your wheels have been off the vehicle so often, I'd certainly scrutinize them.
But without further guessing, can you relate more of the problem. Describe relative to speed, cold and warm tires or air temperature, the type of surface and condition, etc. Does it come and go at certain speeds or all speeds. Do you have touring package with full time electronic suspension?
GM should be volunteering to do almost unworldly things for you as a matter of customer satisfaction. I've heard from two former GM salesmen. One retired, suggested anything but GM truck. The other said he quit GM sales because he could no longer stomach looking customers in the eye. He now works at the same owners, one of their other brand lots.
And if the service calls it a lemon, yet you hang in there hoping for a good outcome, what would you call that? (It was not brand loyalty)
The technicians in 03 used a vibration sensor device that can detect the vibrations and give the frequency so that it can be matched to various sources that are rotating based on the frequency and harmonics of the rotating parts. If your wife can feel it, the sensor can feel it. The sensor itself can be attached to steering column, seat tracks, instrument panel framework, e.g.
2014 Malibu 2LT, 2015 Cruze 2LT,
Putting your experience here might be good practice and you might find guidance to hone in on the problem. Good Luck and fire away.
The dealership is undergoing some training issues and management problems/changes in the Service Department, which is part of the problem.
Thank you for your reply. I looked into your case and see your agent spoke with the dealer today while you were there. I recommend continuing to work with your agent regarding your concerns. The agent is looking into their resources and should be in contact with you soon. I apologize for your inconvenience and frustrations. Thank you for giving us the opportunity work with you and correct your concerns.
Christina
GM Customer Service
A long time ago on my 2003 Avalon, they had to replace the sunroof tracks. The car had light ivory interior. When I got it back that night the car had dirt, grease and fingerprints all over.
I went in calmly and asked to speak with one of the sales managers. I showed him the car, and immediately paged a detail man and had the entire interior cleaned/detailed.
2023 Mercedes EQE 350 4Matic / 2022 Ram 1500 Bighorn, Built to Serve
That same drive without any changes plugged into my 2010 MKS happily started playing and indexing the music files.
Albeit, it only plays the MP3's and gives me a message concerning other formats. But it at least works where it did not with Buick. Shame on you Buick. Almost six months have passed and you have obviously chosen to ignore.
Please, enjoy your MKS I hope it plays all your MP3s and provides you with many miles of driving enjoyment. The LaCrosse forum isn't very active here, but doesn't need the whining... "OOOOOHHH my MKS plays my HDD better than my (bought back) LaCrosse.
2023 Mercedes EQE 350 4Matic / 2022 Ram 1500 Bighorn, Built to Serve
Our 2010 Lacrosse CXL with 3.0L V-6 has been a great car after ~14,000 miles. We felt fortunate to be able to afford such a nice feature packed car that gets fantastic MPG fora 4000 pound large comfortable safe car. We expect minor problems with any product designed and assembled by mere humans. Buick gets 28-29 on highway at speed limit- pretty good.
We recently bought a 2012 Sonata to replace another older GM model that gave us 14 years and 114,000 miles of service, with some problems of course. The sonata is awell made car also. It is not a mid $30's buick with leather heated seats and many options, but it is a good car so far and addresses the higher gas cost with 24/35 EPA ratings and actual better on the highway.
Conclusion: We have many choices to buy good reliable value added cars and should be thankful we can afford them- so enjoy - don't gripe!
Do you know anyone who can actually say it works as said? Yes this is relatively low for some people and apparently so for GM, as are the seats/memory and a lot of other things.
My point is, "is GM going to fix the problems?" or are they just going to add a bit of enticing glitz such as Pandora.
The MKS is not perfect, but at least the seat memory works like for real. Seat does not move until I hit the start button. At that time the steering wheel, mirrors, etc. all move to my preset position.
While I was out shopping, I ran across a lot of used Lacrosse, 2010 & up. Way too many for a car that is supposed to be so fantastic in an economy like this.
I also won every (small) bet I made on them. For those who got their rear upper shock mounts replaced because of the fallen boots, you were lucky. By time I got in they refused, did not see it as a problem. That is GM did not see it as a problem, nor any of the other many things that were bad/not working.
My opinion, now that you have prompted me in that direction, is that GM has major problems. To get anything fixed, attention has to be called. GM, taking the position of not fixing anyting, or very little, seems to be that you bought it, you own it, take it somewhere else to get it fixed.
So for those of you who lucked up with getting a perfect one, I'd say heads up. When things go wrong you might find that warranty is not worth much.
Good Luck to all.
I'll be around.
I have yet to learn how FLM is doing in the warranty area this time around.
I ran across a lot of used Lacrosse, 2010 & up. Way too many for a car that is supposed to be so fantastic in an economy like this.
That means nothing. It could be short term leases, fleet sales, repos, etc. There is nothing to suggest that LaCrosse is a problem child or a car that isn't recommended due to reliability.
is that GM has major problems
Every car manufacurer has "problems" GM has had their share and don't think for one minute that Ford/Lincoln doesn't either.
2023 Mercedes EQE 350 4Matic / 2022 Ram 1500 Bighorn, Built to Serve
Mine is a loaded [$39k] CXS REPLACED A 2009 Mercedes E350. Never looked back.
Enough whinning already.
2023 Mercedes EQE 350 4Matic / 2022 Ram 1500 Bighorn, Built to Serve
I highly recommend the Lacrosse to anyone. It is a solidly built, roomy, attractive car that should deliver many years of problem-free ownership.
This is my 3rd Buick and I speak from experience.
It would seem that could have been fixed with an update.
That was not a problem with the early 2011 I had. Does yours have the USB port or was that a 2011 change with full navigation system only.
You say loaded, does that mean it includes H-arm suspension? There were big changes as to its availability/inclusion with time. By the time I bought, it was a package with full time electronic suspension and 19" BadYear. I can not help but wonder what it might have been like with Michelin. And a fine tuning of the suspension, maybe more user selectable modes besides normal or sport.
If someone does such a change with tires, I'd appreciate your reply.
I have the Touring Pkg with 19" wheels and "Continuously Varaible Real Time Dampoing and Sport Mode Selectivity" per the sticker.
Production date is 6/1/10 and the USB port was standard.
Sticker of $39,740
If you cruise forums, you will see there are quite a few that had been disappointed by the phone not showing the list, especially 2010. Most were told by GM it was there phone, but it was not. I too had such experiences with bad answers from GM people. I'd say it up to the individual if you want fact. Changes are happening, especially on this vehicle, so often that it makes it hard to keep up, even for GM professionals.
The car has been flawless, quiet and smooth as the first day I drove it off the dealership parking lot. No squeaks, no rattles, no torque steer. I have been averaging about 18.5 MPG as I do mostly city driving and on one tank-full I got a disappointing 13 MPG. Perhaps due to driving my 330-pound brother to physical therapy. I know weight is a problem to the airlines but I didn’t think it had such a dramatic effect on cars.
All in all I am very happy with my LaCrosse. It looks brand new inside and out (still has the new car smell) and after 12,000 glorious miles of driving bliss I have no reportable conditions. Wow! what a feeling.
Many more blissful miles,
Sarah
GM Customer Service
Sarah, since you asked, it would be a nice gesture to send me a gas card as petrol prices are so high these days. In the Boston area Shell premium is selling at $4.20 a gallon. If that trend continues pretty soon I'll have to hitch a ride with my wife or the neighbor.
http://www.hyundai-forums.com/188-azera-forum/137063-2012-azera-11.html
“..There’s definitely some resemblance (in profile especially) to the Buick LaCrosse, a direct competitor, but the Hyundai looks sleeker and less slab-sided. It’s also nicer inside, and my immediate thought is that the Azera presents a host of problems for Buick’s flagship sedan.
Both cars are attractive and roomy, but the Buick’s instrument panel is a jumble of poorly arranged, indistinguishable buttons (this problem extends to Buick’s smaller sedans as well). The Azera is better in this respect, with more logically organized controls cascading down the center stack. Like the Genesis Coupe, the USB/AUX jacks are hidden behind a door at its base, but the spacious cubby is big enough to hold your phone, the required cables, as well as some other odds and ends, and let you close the door to keep it all out of sight .
The new Hyundai Azera is brilliantly executed: elegant, comfortable, user-friendly and very enjoyable to drive. It’s a well-defined step up from the Sonata, a better “near-Lexus” than the Buick Lacrosse,and it has a lot more panache than the Toyota Avalon.”
2017 Cadillac ATS Performance Premium 3.6
2012 Global A High Nav Disc part # 22827639 for $199.99 and
2011 SRX/Lacrosse/Terrain/Equinox/Regal/Volt/Cruze part # 20977834 for $199.99
I am unclear if you need both disks or just one. If so, which one? For model year 2012 it is showing only one disk (part # 22827639) though.
Since I also have OnStar turn-by-turn navigation does it make sense to buy the upgrade disk/s?
My best recommendation would be to call the number provided for the Navigation Disc Center (877-628-3472) as I don't have the resources available to me to answer this question. I'm sorry about that!
All the best,
Sarah
GM Customer Service
The Sonata is much different as to the price and therefore the amenities. Great value and many options included. No leather seats, dual climate control and other features but all the basics and more. Great driver with 24-25 MPG city and 34-37 highway. The Azera will fill the gap for those willing to pay more.
Great cars and great choices available to us. Enjoy.
Thank you for taking the time to post your concerns. Have you spoke with Customer Assistance yet? Please feel free to email me with your VIN, involved dealer and contact information (including a description of your concerns) and I will look into this further for you. I look forward to hearing from you.
Christina
GM Customer Service
SocialMedia@GM.com
My questions are: does the iPhone 4S work as advertised? For example, can I really start my LaCrosse from a remote location? And if I use the Siri function does the audio go through the car speakers? And finally, are there any Bluetooth integration problems synchronizing the iPhone to the car?
On the other hand the graphics in the android-based Galaxy S II is great indoors but I am not sure how it holds up in direct sunlight. Also, how trouble-free is the Galaxy? Are there any Gremlins out there frustrating users? And how trouble-free are the apps on the open source android platform?
Any and all comments are much appreciated.
The HUD is one thing that should become universal in vehicles. Taking your eyes off the road is a danger situation. HID steerable, autodimming headlights are a big plus in my experience. Much brighter and don't bother oncoming traffic. The steerable puts light where you need it.
You can check what I mentioned very easily since you don't even have to get into vehicle. At the rear wheel, look behind it for the rear shock. The upper portion of the shock itself is supposed to be protected from the environment by a protective rubber boot held in place by the upper shock mount. They all seem to fall out in just a couple of thousand miles, hence that shiny chromed rod collects debris or corrosion leading to early failure of the shock. I can not speak for 2012 models, but 2010 & 2011 have this issue. Might seem minor, but I mention it as it is so easy to notice, and represents the amount of care that GM seems to have of many issues.
As to smooth ride, only if the surface is like glass. (touring package). Among salemen, "A seat for every [non-permissible content removed], and a [non-permissible content removed] for every seat." That is I wish to mention the seat since it is a pretty basic item. I've found this to be true of all GM and Chrysler models that have available cooled seats. (Just because the seats are not cooled, it does not mean they did not use the same seat)
On short rides you likely will not notice, but rides over an hour were a problem for me. I frequently wear jeans and at first I thought the areas where the pockets or other seams were sown were causing pressure points leading to discomfort. On a couple of long drives I made a point of wearing slacks that were quite smooth and although better, I was still feeling something, sort of like sitting on several marbles, maybe. Can I say, "Pain in the [non-permissible content removed]?" Did it. Then I suspected the heating wires in the seat. Finally I come across a review by one of the well known car magazines expressing their findings of cooled seats. They just are not comfortable as regular seats was their finding. Apparently they have to remove much of the prior used material so that air can be forced through. My conclusion was that I was feeling the heating wires and maybe even the springs or whatever they used in place of normal padding. When I got rid of the lemon, I looked at Cadillac coupe and Chrysler 300 in show room. After a few hard bounces on seat to settle in, I concluded they had same issue. Having decided to try to have a Detroit name, that only left Ford. I drove a demo Fusion with 5K miles and concluded it had been driven by a someone weighing 400# and all of it down railroad ties. No cushion left in that seat. And it was not a cooled seat, maybe the cheap option since it was cloth. I went next door to the Mazda, Lincoln Mercury dealer. Climbed into an MKS. Gave the seat the same workout. Wait a minute, let's try this again. Damned, seems they got it right! Check it yourself, please.
I ended up buying a 2010 low mileage. I can not speak to the back seat since I rode in neither, but a cousin of mine did. Round trip from Chatanooga to central Wisconsin. Both seem to have roomy back seats. The Lacrosse was summer and the Lincoln was February. When I dropped her back after the last trip, she commented, "That is the smoothest, most comfortable ride I've ever been on!" I asked, "Better than the Buick?" She replied, " Oh yes, by far!" From the front seat, I agree. Now approaching 30K, I can tell you the passenger seat is better than the driver, but it is seldom used. And the driver is still very comfortable.
Is it a perfect car? No. I find the carpetting of low quality. The 2010 3.7L lacks the power of the GM 3.6L and a bit weaker on gas mileage. (3.7 revamped in 2013, but still not direct injection. There is the turbo 3.5 option available.) I know nothing of the new MKS, turboed, electronic suspension, etc. Comparing what I know, Lacrosse with touring is quite tight on handling, if you like hanging curves like a cat clawing into the pavement. But not to be done on anything but dry great roads. (This assumes that somehow you steering linkage does not get screwed up)
Some options were not available on 2010 that were introduced in phases, not annual updates, over a period of time. So don't assume that available options are the same from one vehicle to the next. Complaints of function with bluetooth/Nav not working or not available for early but changes for latter fixed or added functionality. External HDD would not work, plugged to USB port, in 2011 Buick, but works perfectly in 2010 MKS.
Certified vehicle might be a consideration. Costs a little more, maybe. Likely better warranty coverage, if the coverage is any good. I don't know what GM did with all the bailout money, or even the portion that was for honoring warranties.
Good Luck
My 2011 Lacrosse has 11,000 miles on it now and has been perfect in every respect.
Can you give an example of the problems to which you refer? I have a 2011 CXS with the Touring Package and it has been bullet proof. To make these disparaging comments without evidence is disingenuous to say the least.