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2010-2011 Buick LaCrosse



  • My 2010 is flawless. Would I change anything? Only the crippled BlueTooth implementation. My address book needs to download so I can select from my car's larger display screen.

    Mine is a loaded [$39k] CXS REPLACED A 2009 Mercedes E350. Never looked back.

    Enough whinning already.
  • tjc78tjc78 JerseyPosts: 6,652
    Was the address book thing something they changed with the 2012s. Mine downloads the address book and I can select it right on the screen.

    2017 Buick Enclave / 2017 Hyundai Elantra

  • My 2011 Lacrosse, purchased new last summer, is perfect in every respect. I have had zero problems with anything.

    I highly recommend the Lacrosse to anyone. It is a solidly built, roomy, attractive car that should deliver many years of problem-free ownership.

    This is my 3rd Buick and I speak from experience.
  • e_net_ridere_net_rider Posts: 1,380
    edited February 2012
    Sorry to hear you have what seemed to be a common problem on some of the 2010, address book download.
    It would seem that could have been fixed with an update.
    That was not a problem with the early 2011 I had. Does yours have the USB port or was that a 2011 change with full navigation system only.
    You say loaded, does that mean it includes H-arm suspension? There were big changes as to its availability/inclusion with time. By the time I bought, it was a package with full time electronic suspension and 19" BadYear. I can not help but wonder what it might have been like with Michelin. And a fine tuning of the suspension, maybe more user selectable modes besides normal or sport.
    If someone does such a change with tires, I'd appreciate your reply.
  • The BT is less "problem" and more design decision. BT can be implemented a la carte.

    I have the Touring Pkg with 19" wheels and "Continuously Varaible Real Time Dampoing and Sport Mode Selectivity" per the sticker.

    Production date is 6/1/10 and the USB port was standard.

    Sticker of $39,740
  • e_net_ridere_net_rider Posts: 1,380
    No, it also worked in my early 2011, and worked well, which is why I wonder why they were not able to do a software update to 2010. I don't think there was a major hardware change at that point, but I do wonder if maybe one occurred going to 2012 where they added the use of Nuance software for voice control. If the older units had the capability of working the Nuance program, then it would be conceivable that they update all. (But bet they won't)
    If you cruise forums, you will see there are quite a few that had been disappointed by the phone not showing the list, especially 2010. Most were told by GM it was there phone, but it was not. I too had such experiences with bad answers from GM people. I'd say it up to the individual if you want fact. Changes are happening, especially on this vehicle, so often that it makes it hard to keep up, even for GM professionals.
  • bwiabwia Boston Posts: 1,936
    edited March 2012
    Driving my 2011 CXS has become as comfortable as wearing an old pair of shoes. I sit behind the steering wheel push ignition button and voila the engine roars to life. Put the car in reverse and my backup camera gives the all clear signal to back out of my garage. This has been my daily routine for the last 18 months with my Buick LaCrosse.

    The car has been flawless, quiet and smooth as the first day I drove it off the dealership parking lot. No squeaks, no rattles, no torque steer. I have been averaging about 18.5 MPG as I do mostly city driving and on one tank-full I got a disappointing 13 MPG. Perhaps due to driving my 330-pound brother to physical therapy. I know weight is a problem to the airlines but I didn’t think it had such a dramatic effect on cars.

    All in all I am very happy with my LaCrosse. It looks brand new inside and out (still has the new car smell) and after 12,000 glorious miles of driving bliss I have no reportable conditions. Wow! what a feeling.
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    I'm so happy to hear that you're having such a great experience in your LaCrosse! If we can ever be of assistance, please don't hesitate to send us an email at the address located in my profile here on the forum.

    Many more blissful miles,
    GM Customer Service
  • bwiabwia Boston Posts: 1,936
    If we can ever be of assistance, please don't hesitate to send us...

    Sarah, since you asked, it would be a nice gesture to send me a gas card as petrol prices are so high these days. In the Boston area Shell premium is selling at $4.20 a gallon. If that trend continues pretty soon I'll have to hitch a ride with my wife or the neighbor.
  • bwiabwia Boston Posts: 1,936
    edited March 2012
    The new Azera has finally arrived and here is what a poster said about the new Azera in comparison to the LaCrosse
    “..There’s definitely some resemblance (in profile especially) to the Buick LaCrosse, a direct competitor, but the Hyundai looks sleeker and less slab-sided. It’s also nicer inside, and my immediate thought is that the Azera presents a host of problems for Buick’s flagship sedan.

    Both cars are attractive and roomy, but the Buick’s instrument panel is a jumble of poorly arranged, indistinguishable buttons (this problem extends to Buick’s smaller sedans as well). The Azera is better in this respect, with more logically organized controls cascading down the center stack. Like the Genesis Coupe, the USB/AUX jacks are hidden behind a door at its base, but the spacious cubby is big enough to hold your phone, the required cables, as well as some other odds and ends, and let you close the door to keep it all out of sight….

    …The new Hyundai Azera is brilliantly executed: elegant, comfortable, user-friendly and very enjoyable to drive. It’s a well-defined step up from the Sonata, a better “near-Lexus” than the Buick Lacrosse,and it has a lot more panache than the Toyota Avalon.”
  • Oh My I can't believe they would compare that thing to a Lexus or a Buick. When I googled photos of it and saw the instrument panel and dashboard I at first thought the center stack bore a similarity to Darth Vader's Mask. I've never heard of until now. It would be interesting to see what the more reputable people, such as MT, C&D, think. I'm sure it's a nice and well built vehicle but I don't view it in the same category of prestige.
  • ab348ab348 Dartmouth, Nova Scotia, CanadaPosts: 6,842
    Really, that's exactly what I would expect from a bunch of Hyundai fanboys. That forum site is possibly the home base of all the Hyundai cheerleader trolls that infest every other automotive forum on the net. Hyundai cannot touch the intrinsic qualities of cars like the Lacrosse despite how many geegaws they tack on. It's like buying a Walmart knockoff version of something.

    2017 Cadillac ATS Performance Premium 3.6, 1968 Oldsmobile Cutlass S Holiday Coupe

  • bwiabwia Boston Posts: 1,936
    edited April 2012
    Well it didn't take long. I just received an email from GM to update my 2011 LaCrosse GPS. However, for the 2011 it is showing two update disks:

    2012 Global A High Nav Disc part # 22827639 for $199.99 and
    2011 SRX/Lacrosse/Terrain/Equinox/Regal/Volt/Cruze part # 20977834 for $199.99

    I am unclear if you need both disks or just one. If so, which one? For model year 2012 it is showing only one disk (part # 22827639) though.

    Since I also have OnStar turn-by-turn navigation does it make sense to buy the upgrade disk/s?
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    Good morning bwia,

    My best recommendation would be to call the number provided for the Navigation Disc Center (877-628-3472) as I don't have the resources available to me to answer this question. I'm sorry about that!

    All the best,
    GM Customer Service
  • crankeeecrankeee Posts: 298
    bwia: We have a 2010 Lacrosse CXL with 3.0L V-6 and a 2012 Sonata GLS with 2.5L I-4. both beautiful functional vehicles. Lacrosse is a $30's level car and the Sonata is a low $20's car with lots of value for the price. The Lacrosse is the most quiet car we have ever driven in. Interior is first class and the mileage & driveability with our small V-6 is oustanding. high 20's MPG on the highway with regular fuel. Luxury car for reasonable price.
    The Sonata is much different as to the price and therefore the amenities. Great value and many options included. No leather seats, dual climate control and other features but all the basics and more. Great driver with 24-25 MPG city and 34-37 highway. The Azera will fill the gap for those willing to pay more.
    Great cars and great choices available to us. Enjoy.
  • I have a 2010 Buick LaCrosse with 32,000 miles. I am experiencing a similar vibration (felt in stearing wheel) at 70+mph. Noticed it first last summer when I bought custom 20" rims/tires, the firmer tires exaggerated the problem more. My car has been at dealer for 35 days now. They've done nothing but loosen/tighten motor mounts, switch tires around, road force balance. Have your issues been addressed yet? :sick:
  • gmcustsvcgmcustsvc Posts: 4,251
    Thank you for taking the time to post your concerns. Have you spoke with Customer Assistance yet? Please feel free to email me with your VIN, involved dealer and contact information (including a description of your concerns) and I will look into this further for you. I look forward to hearing from you.
    GM Customer Service
  • bwiabwia Boston Posts: 1,936
    edited April 2012
    I lost my cell phone and I am in the market for a replacement. I am considering the iPhone 4 S and the Samsung Galaxy S II. Both phones seem very attractive and are available at a discounted upgrade price on the AT&T network. However, I am leaning toward the iPhone.
    My questions are: does the iPhone 4S work as advertised? For example, can I really start my LaCrosse from a remote location? And if I use the Siri function does the audio go through the car speakers? And finally, are there any Bluetooth integration problems synchronizing the iPhone to the car?

    On the other hand the graphics in the android-based Galaxy S II is great indoors but I am not sure how it holds up in direct sunlight. Also, how trouble-free is the Galaxy? Are there any Gremlins out there frustrating users? And how trouble-free are the apps on the open source android platform?
    Any and all comments are much appreciated.
  • e_net_ridere_net_rider Posts: 1,380
    I certainly am in favor of buttons that are easily identified by touch which would be tied to location. Obviously the end game is voice commands, but in the meantime, if there are buttons---fix.
    The HUD is one thing that should become universal in vehicles. Taking your eyes off the road is a danger situation. HID steerable, autodimming headlights are a big plus in my experience. Much brighter and don't bother oncoming traffic. The steerable puts light where you need it.
  • edsusaedsusa Posts: 2
    From reading some of the posts, it seems that some GM customer service reps. monitor the posts. Could one of them contact me off line about a potential safety issue. I am not sure where the problem is, so I don't want to start a general discussion at this time.
  • mcd2515mcd2515 Posts: 2
    edited August 2012
    I'm look at buying a used 2010 Lacrosse but I've seen some serious issues on this and other forums. No one ever says if Buick resolved their issues. Can anyone tell me if solutions we're found for vibration issues and the vehicle pulling to the left. From the posts it didn't sound as though Buick found real fixes for any of the issues .
  • adpcsadpcs Posts: 58
    I have a 2010 with 41,000 miles on it, and have never experienced the problems that you have mentioned. In fact, its been one of the nicest and smoothest cars i have driven.
  • Same here, my 2010 has been praised for it's smoothness by many passengers. There is one particular poster on here who has posted many negative comments about this car. Many of the rest of us have been highly satisfied so you have to filter through that. Having said that I will also add that the Goodyear tires that come with the touring package are not the best, mine are beginning to cup at 27k miles. I really feel that Buick should have sent these upper level Lacrosse's out with Michelins on them. As with any used car purchase you should get it checked out thoroughly, buy from a reputable dealer, and make certain you have good warranty coverage, especially if you get one that's loaded with all the goodies and electronics. As reliable as they are, that stuff can go out anytime. I think you would owe it to yourself to drive several different Lacrosse's with and without the touring package to decide what is best for you. Personally I found that particular model to be the smoothest of them all with the electronic suspension system.
  • e_net_ridere_net_rider Posts: 1,380
    There is a good chance he is referring to me with issues, since mine is like they saved all the defective parts and built it. But there are others, and I'll bet you that I can tell you a defect on any of them you look at. I've looked at at least thirty that all had this issue. You might think it minor, but GM/Buick obviously don't give a rip anymore. They fixed some of the early cases by replacing defective part, but by time I approached them they would not and that was the case with nearly all issues I had.
    You can check what I mentioned very easily since you don't even have to get into vehicle. At the rear wheel, look behind it for the rear shock. The upper portion of the shock itself is supposed to be protected from the environment by a protective rubber boot held in place by the upper shock mount. They all seem to fall out in just a couple of thousand miles, hence that shiny chromed rod collects debris or corrosion leading to early failure of the shock. I can not speak for 2012 models, but 2010 & 2011 have this issue. Might seem minor, but I mention it as it is so easy to notice, and represents the amount of care that GM seems to have of many issues.
    As to smooth ride, only if the surface is like glass. (touring package). Among salemen, "A seat for every [non-permissible content removed], and a [non-permissible content removed] for every seat." That is I wish to mention the seat since it is a pretty basic item. I've found this to be true of all GM and Chrysler models that have available cooled seats. (Just because the seats are not cooled, it does not mean they did not use the same seat)
    On short rides you likely will not notice, but rides over an hour were a problem for me. I frequently wear jeans and at first I thought the areas where the pockets or other seams were sown were causing pressure points leading to discomfort. On a couple of long drives I made a point of wearing slacks that were quite smooth and although better, I was still feeling something, sort of like sitting on several marbles, maybe. Can I say, "Pain in the [non-permissible content removed]?" Did it. Then I suspected the heating wires in the seat. Finally I come across a review by one of the well known car magazines expressing their findings of cooled seats. They just are not comfortable as regular seats was their finding. Apparently they have to remove much of the prior used material so that air can be forced through. My conclusion was that I was feeling the heating wires and maybe even the springs or whatever they used in place of normal padding. When I got rid of the lemon, I looked at Cadillac coupe and Chrysler 300 in show room. After a few hard bounces on seat to settle in, I concluded they had same issue. Having decided to try to have a Detroit name, that only left Ford. I drove a demo Fusion with 5K miles and concluded it had been driven by a someone weighing 400# and all of it down railroad ties. No cushion left in that seat. And it was not a cooled seat, maybe the cheap option since it was cloth. I went next door to the Mazda, Lincoln Mercury dealer. Climbed into an MKS. Gave the seat the same workout. Wait a minute, let's try this again. Damned, seems they got it right! Check it yourself, please.
    I ended up buying a 2010 low mileage. I can not speak to the back seat since I rode in neither, but a cousin of mine did. Round trip from Chatanooga to central Wisconsin. Both seem to have roomy back seats. The Lacrosse was summer and the Lincoln was February. When I dropped her back after the last trip, she commented, "That is the smoothest, most comfortable ride I've ever been on!" I asked, "Better than the Buick?" She replied, " Oh yes, by far!" From the front seat, I agree. Now approaching 30K, I can tell you the passenger seat is better than the driver, but it is seldom used. And the driver is still very comfortable.
    Is it a perfect car? No. I find the carpetting of low quality. The 2010 3.7L lacks the power of the GM 3.6L and a bit weaker on gas mileage. (3.7 revamped in 2013, but still not direct injection. There is the turbo 3.5 option available.) I know nothing of the new MKS, turboed, electronic suspension, etc. Comparing what I know, Lacrosse with touring is quite tight on handling, if you like hanging curves like a cat clawing into the pavement. But not to be done on anything but dry great roads. (This assumes that somehow you steering linkage does not get screwed up)
    Some options were not available on 2010 that were introduced in phases, not annual updates, over a period of time. So don't assume that available options are the same from one vehicle to the next. Complaints of function with bluetooth/Nav not working or not available for early but changes for latter fixed or added functionality. External HDD would not work, plugged to USB port, in 2011 Buick, but works perfectly in 2010 MKS.
    Certified vehicle might be a consideration. Costs a little more, maybe. Likely better warranty coverage, if the coverage is any good. I don't know what GM did with all the bailout money, or even the portion that was for honoring warranties.
    Good Luck
  • My 2005 LaCrosse, like so many others of that vintage, has a steering problem which GM has known about from "day one" yet GM refuses to issue a recall. GM customer service: IF you spend your own money to determine IF your vehicle is worthy of post-warranty GM service, and indeed it is determined your vehicle has the steering problem, GM may or may not, at its discretion, decide to pay for any/all of the repair costs. This is my main gripe with GM: if they knew about a problem (steering), they should have issued a recall instead of letting its customers twist in the wind. Never again will my feet cross the threshold of a GM dealership.
  • My CXS with Touring Pkg and GoodYear Eagle RSAs is smooth as my past Mercedes E series.
  • mcd2515mcd2515 Posts: 2
    the car I'm looking at still has a lot of the factory warranty left, but my concern is weather or not there was ever a real fix for all these problems or if Buick will just keep putting a band-ad on them tell my warranty is out.
  • dodgeman07dodgeman07 Posts: 574
    mcd2515 is referring to an entirely different car. Starting in MY2010, the Lacrosse was an all new model.

    My 2011 Lacrosse has 11,000 miles on it now and has been perfect in every respect.
  • bwiabwia Boston Posts: 1,936
    but my concern is weather or not there was ever a real fix for all these problems

    Can you give an example of the problems to which you refer? I have a 2011 CXS with the Touring Package and it has been bullet proof. To make these disparaging comments without evidence is disingenuous to say the least.
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