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Comments
We're sorry to hear that you've had so many troubles with your Terrain. Have you worked with Customer Assistance at all on these concerns? Do you have any updates about the status of your vehicle since your last post?
Sarah, GM Customer Service
Any news on this since Thursday? We're sorry that you've had to make two trips for repairs within the last month or so.
Sarah, GM Customer Service
What is your case number? I can check to see if there are any urgent updates for you.
Sarah, GM Customer Service
I see that your agent has a call scheduled out to you tomorrow afternoon. I'll let them know that you're expecting them! What is the best time of day to contact you?
Sarah, GM Customer Service
Keep us updated on your progress at the dealership! If you want for us to check into anything, be sure to contact us via email at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).
Sarah, GM Customer Service
I will say, however, if it weren't for these issues, I also love this vehicle. The ride, the handling, the comfort are unsurpassed compared to other vehicles I have owned and driven.
I'm majorly bummed I've been wanting to buy the Terrain for the past couple years and finally found what I thought was a nice one that I could afford and now nothing but disappointment thus far! all I can do is hope for the best.
I would think GMC is aware of these common problems with their vehicles and would be more than willing to make it right.
Best of luck to you
We're sorry that you're experiencing these troubles on your Terrain. Have you already begun working with your dealership to get this resolved? Let us know if you have any questions (we can, for example, check into warranty information with the last 8 digits of your VIN and current mileage). Please email us at socialmedia@gm.com .
Sarah, GM Customer Service
Sarah, GM customer Service
Good luck getting something back - I hope you can do it. I only wish I could have - but now am stuck with this terrible vehicle.
I don't have an extended warranty - the non-American vehicles I have had just run without any issues. My Toyota Camry Hybrid has 94,000 miles; only replaced the tires! It just runs!
Have you had your dealership do an oil consumption test on your vehicle? Let us know if you would like for us to check into anything for you by emailing us at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).
Sarah, GM Customer Service
It's a good habit to get into, and since I tend to go several weeks between fill-ups, I usually check the oil at the gas pump. If I'm on the road and filling up frequently, I'll skip a few checks. What I'm lazy about is checking the tire pressure (no TPMS on my older cars).
Sarah, GM Customer Service
Most recently in Dec 2012, oil was over 5 qts on the dipstick and it seemed very dirty, smelled like gas - SUV had been driven less than 3,000 miles after oil change. Took it to the dealership - they told us it was not over 5 qrts but it needed more oil - what they did not realize I took a few pictures of the dipstick before taking it in. After taking it back 2 times, they ended up replacing the fuel pump.
Since we don't drive it much - now again 2,300 miles into it - the dipstick shows over 5 qts of oil and it is almost pure black. The SUV has only 34,000 miles.
I have called GM Customer service in December and they really don't seem to know what is going on, to make things worse, I think the dealership was mad that we had called them instead of just going back to the dealership. Our friends have an Equinox and after 45,000 miles and similar issues with the fuel pump, GM finally put in a new engine.
I requested the dealership to do a scope into the engine to see if there are any issues but they refuse, stating that they only do it on rare occasions.
Please let me know if you have had similar issues. It is very tempting at this point just to get an attorney. Not to mention the loud noise the car makes and the awful shifting.
Thankfully, I did not wait until I begin having all of these problems - there were unidentified noises and coughing coming with mine as well...30k and gone!
Bernie
P.S. If you are interested in my case number and who was suppose to call me back, let me know!
Sarah (Assisting Amber)
GM Customer Care
I'm sorry to learn of the troubles you've had with your Terrain. We would be more than glad to try and help with your vehicle concerns. If you would like our assistance please email us your VIN, mileage and contact info at socialmedia@gm.com [attn Amber].
Thank you
Amber N.
GM Customer Care
Po Box 909989
Milwaukee, Wi 53209-9989
Attn: Jim Moloney
1-800-462-8782 Customer service Center
May be time to start a class action suit. We just sent nasty letter
Class action suit would be great! Would love to be a part of that!