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Comments
-Heat will not turn off (but fan can be changed from low speed to higher speeds)
-AC will not turn on
-Defroster will not work (Air won't come on)
I've tried to disconnect the battery overnight, and have also checked the fuse in the passenger compartment but have no way to check the fuse/s in the engine compartment (they are block fuses). Everything worked great until about one week ago, and I have no idea what's wrong. Can anyone help with a solution to this? Going to the dealership will probably be expensive.
Thanks,
John
I requested that C/S offer some type of discount, at the very least, and was told that they have no control over dealer/service pricing. Seriously?! I bought this car new AND paid cash, yet the best C/S can offer with regard to a KNOWN ISSUE, is to refer me to the service center? Do they really need somebody on staff to tell people to take their car to the mechanic? End result... ABSOLUTELY USELESS!
I just recieved my repair estimate from the GM dealer...$1100.00! There is a little solenoid up under the dash that is bad and needs to be replaced. The SAME thing is wrong with my Monte Carlo, and there are numerous posts around the web on GM having a problem with this switch.
I WILL NOT buy another GM product and am heading to our local BMW dealer after work to replace my Saturn VUE. I'll trade that junk in and get a real car this time. Thanks for NOTHING General Jerks!!!
I WILL NOT buy another GM product and am heading to our local BMW dealer after work to replace my Saturn VUE. I'll trade that junk in and get a real car this time. Thanks for NOTHING General Jerks!!! I used to work for General Motors and should have known better than to purchase anything made by them. My fault, but it won't happen again...
:mad:
We're sorry to hear about the situation with your mother's Vue. Is everything working okay after the repair work? What service contract does she have?
Sarah, GM Customer Service
We're sorry that your Vue needed these repairs and that you're thinking about trading it in. Is there anything we can look into for you at this time?
Sarah, GM Customer Service
Now it's time to look at another brand, maybe time to take a look at a foreign car maker who cares about the customer? Sad that GM is losing customers because they don't care.
GM= :lemon: :lemon: :lemon: :lemon:
The day Saturn folded, GMC should have taken the responsibility and made us Saturn owners satisfied, we were their future customers, they blew it, instead it was lots lip service, spin, and promises promises, here is a $1000 credit buy GMC, get rid of your Saturn vehicle. They lost me as a customer long time ago, when I went to the dealer and all of a sudden I had $1500 worth of work to be done just few days after my warranty expired, not counting air condition issues,, yet I used the dealer for oil change every 3000 miles, every month, they failed to see any of these problems and fail to fix many things that were not working on the car even after I pointed them out, essential I was ignored since Saturn no longer existed...there were always hints to buy new vehicle, my dealer was pushing Nissan, and GMC.
NOTE: How do parts on my Saturn Vue become bad right after the warranty expires and not one part but many parts (front arm bushings, serpentine belt, air condition unit, seat heater passenger side, manual transmission linkage, etc.), all which should have been replaced during the warranty period. Anyways that is my opinion.
When the air conditioner would blow warm, there would be a connection behind the engine that would ice over (the longer it ran, the bigger the chunk of ice). If you follow the metal lines from the A/C compressor towards the back of the engine, you will see the connection.
Within an hour, the service writer came back and told us it was the expansion valve. Our air conditioner has been working fine since.
I suggest, if you can, replicate the problem and drive to the repair shop while the problem is happening. Don't even turn the car off until they can see it.
I know there are shady mechanics out there, but, from what I've seen, most mechanics want to fix your car and it is frustrating for them when they can't duplicate your problem. I hope this helps.
My questions are:
1) Does GM know that there are a lot of defective HVAC clutch?
2). Does GM know what is the cause of Clutch blowing?
3) Is there a TS/Bulletin/service info to dealership about this?
4) What do GM do for the customer that have this problem?
I work for GM, This is part of the reason why I cannot sell any of my family members any GM product. All their vehicles last more that 5 year (100,000 MI) before a major repair (>$800.00). GM hides issues like these that makes dissatisfied customer.
A couple of weeks ago, the air conditioner stopped working, so I took to the mechanic and he said the compressor is not working. The replacement cost is $1100.00 for the new part, and used part is $700.00 including labor. I also have Pontiac Montana minivan made 2002, and running well with AC I have 190,000 mileage with this car. GM product seems like degrading
recently. I also know a friend of mine who has Buick Encrave that the AC does not work, he just purchased that car a year ago.
Kenny
I am very sorry to hear that you have experienced so many issues with your vehicle. If you need any assistance with this please feel free to send us your VIN, mileage, contact information and the dealership you are working with.
Amber N.
GM Customer Care
Anyone on the board know what could cause it to only work when the RPM is above 2,000? The compressor itself doesn't appear to be leaking or losing freon. Sounds like an a/c clutch issue. Can this be repaired without replacing the whole compressor?
We have a 2008 Saturn Vue just recently purchased with 94k miles. The A/C had been working fine .. ... then we went on a 2 day road trip from MI to CO in 90 degree temps and it cut out on us part way through the 1st day!
We thought the A/c was totally shot so we were dealing with it. We stopped to get a really ice cold pop - which means we turned off the car - and poof it starts working again!
We thought maybe since the RPM's go so high sometimes going up hills on the expressway, that might cause the AC to stop working.
Thank you soooo much for your help jojo2922!!
we will try your solution as soon as we get back .
take care
I also noticed today the temp control gauge isn't working either, so it only is blowing cold air.
I did some research over the last few weeks and it seems like this is a common problem GM should have done something about. My car is only a few yrs old and only has 41k on it.
I called a GM dealer today and it will cost me $100 just to run a diagnostic test, which is brutal, considering this seems to be a design flaw plaguing Vue owners. A mechanic I trust said his scanner won't work on the Vue, that they make you bring it in to the dealer, so I have to go to a dealer it seems.
Does anyone know if disconnecting the battery will re calibrate the BCM and fix this problem?
I know if I take it to a dealer they will turn it into a $1000+ repair.
I am sorry to learn that you are experiencing an issue with your Vue. We would like to look into this for you. You can reach us by email at socialmedia@gm.com or by phone at 800-762-2737.
Looking forward to assisting you,
Jennifer T. (Assisting Amber)
GM Customer Care
I am sorry you are experiencing an air conditioning issue with your vehicle, especially while living in Texas! I understand how this must be frustrating. I would like to further discuss this concern with you and explore our options for a resolution. If you contact us by Email at socialmedia(at)gm.com we are more than happy to assist.
Sincerely,
Laura M.
GM Customer Care
I'm sorry to hear that you're currently facing these vehicle repairs. If there is anything we can do to assist with this issue, please let us know. We can be contacted by email.
Amber N.
GM Customer Care
https://www-odi.nhtsa.dot.gov/ivoq/
I'm sorry to hear that you've had trouble with the heat in your Saturn and that this has affected your overall vehicle experience. If there is anything we can do to help with this situation, please let us know.
Amber N.
GM Customer Care
My wife and I have TWO Saturn Vues a 2004 and 2006.
The 2004 compressor went and now the 2006 is going out as WELL!
We had the 2004 replaced and now works ok (almost $1000).
We are shocked that we may have to have the second (2006) fixed as well?!
Same issues as listed previously. . .
30 MPH and higher ok, but less than 30 MPH blows warm
Low side pressure reads to high (Indication of compressor blow by due to being worn out already?)
With 2 out of 2 Vue's, this is sure a BAD track record!!
We love the Vue's, but HATE the Compressor!
We would be more than happy to look up any recalls relating to your vehicle. If you would like for us to look into this please email us your VIN and mileage. We can be contacted at socialmedia@gm.com [attn Amber].
Thank you
Amber N.
GM Customer Care