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Comments
My troubles started almost immediately. At 10M it was sounding like the engine was going to blow. When I got to the dealer I was almost out of oil after only had 5 or 6M on the change. I have been using about a qt every 1100 or so miles mostly ever since. My lumber has broken twice and was fixed both times even though the 2nd time was after 36M. My steering box had the sticky problem and was fixed only because the service manager Bob drove the car home, about an hour commute to recreate the problem. That problem has now come back after 4M! I have always had the rough start with high RPM (1200) any time the car sits for several hours even in warm weather. As I read the posts it seems that this could be related to my oil consumption problem and the high pressure fuel pump failing and leaking fuel into oil. Funny because the dealership said my problem was fuel contamination and switch gas stations! It is inconvenient for me to go to a dealership out of town to continue to have my oil checked. I don't understand why they don't check plugs and see what's up?
I also complained about the fact that I was loading the back and my knee went though the deck! Twice! It is just thin plastic and was not covered, cheap.
I would be much angrier if the service manager wasn’t so dedicated to making me happy. I am sorry he has such an uphill task.
In the time since your post, have you been able to find a solution to the stalling condition you described? Don't hesitate to get in touch with us (socialmedia@gm.com) if you would like for us to pursue this further with you (please include your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, the name of your dealer and a description of the visits you have made).
Best,
Sarah
GM Customer Service
It looks as though you've had your vehicle back for over a week - how has everything been running?
Sarah
GM Customer Service
Sarah
GM Customer Service
I'm sorry that you have encountered so many difficulties with your Equinox. Have you worked with Customer Assistance already? We can get a case going for you if you haven't. Let us know!
Sarah
GM Customer Service
Sarah
GM Customer Service
No, I have not. Only with Bob at Novato Chevy. I am taking it back again Monday for the two issues described above: oil consumption at about 1 qt every 12oo miles and the steering is sticking again during long highway drives. I really like the car, roomy front and back, great MPG but the troubles are mounting up. I am 63 and have never had an experience like this. What is the difference with a case vs using the dealership?
Ray
"It is absolutely possible that you are experiencing a condition which is normal to the Electric Powersteering system (EPS). The sensation and experience is much different in ways then old conventional Hydraulic systems."
I am suprised that I have driven this car under the abnormal condition for 2 yrs, and just recently felt the "normal" sticky steering. My car only has 20K and is mostly used for carrying my 2yr old daughter. I would think it is a potential risk of safety.
Does anyone here have luck in fixing this issue? SERIOUSLY :confuse:
I use a quart every 1200 or so w/ present 2010 2.4.
Since buying my car, I am on my 3rd fuel pump, 2nd timing chain and now, due to it overheating for no apparent reason last week, I'm getting a new engine. The thing sounded worse than an old school diesel. The first time my fuel pump went, I had to fight to get it covered. They let me off with just paying $50. Second time they covered it completely- because it was within 12 months of the first one going. This time everythign is covered under powertrain.
The best part this time- the only thing the dealership has for me to drive is a giant minivan with 250K miles on it. Last time it was a Jeep Liberty that was clearly used for food runs by the service staff- evidenced by the amount of fast food wrappers my husband cleaned out of it.
And before anyone asks- yes, I've talked to the wonderful folks at Chevy Customer Care. I get a call about every other day. We never seem to reach each other though- just play a lot of phone tag. I am beyond done with this car. We were looking at buying a Chevy Cruze, but I think I will test drive the Ford Focus for good measure.
I am truly sorry that I didn't respond to your post sooner! Sometimes the tool we rely on to catch posts across the different forums we monitor doesn't catch everything. I hope your appointment yesterday went well -- do you care to share any details?
A case with us would allow us to follow up with you to make sure you were satisfied, and to then take action to see if there are any other avenues we could explore if you weren't.
All the best,
Sarah
GM Customer Service
Being reliable after 2 major engine problems in a month. And, no, I didn't buy another Chevy or GM product.
Thanks to Bob Spomer, service mgr at Novato Chevy I am getting a new engine and new steering box in my NOX! This sure beats having to buy another car. In fact we ordered a Volt for my wife today after we received the news. It feels good to buy from a US company and have them stand behind the product.
Soooooo. They fixed the steering by replacing the steering gear. Hope it's a perm fix, but not too optimistic. The rest of the things, still no solution. The dealer said they changed something on the cam, some solenoid and it should improve, so far, the range I normally get from a tank of fuel is unchanged. I don't think they have even opened the damn hood, they looked for leaks to explain the oil consumption and when I specifically explained that the sticking steering only becomes evident on long drives of more than an hour under highway conditions, the dealer came back and told GM Corp. that they could not reproduce the problem after a 15 minute drive in the city. Duh! Hello? are you hearing impaired?
Will be speaking next week with Presidents assistant and have found evidence on this forum to explain the oil consumption. Apparently it's a problem with the gear box. Some GM bulletin somewhere says so.
This is such a waste of time for each of us. This is BY FAR the worst experience and vehicle I have ever owned.
Message to GM: You folks better tighten your financial belts, cause according to everything I am hearing about these sub-standard vehicles and the lack of concern for customer retention, you'll be back at the governments doorsteps looking for another handout. This time, I hope you all go down with your corporate ship. When I am in a position to get rid of my POS, i'll be going back to the imports. Their engineering standards are clearly much higher.
Scott MacDonald
Pissed Off Owner!
Meanwhile, I'll be test driving a Focus and Prius this weekend...
Best,
Sarah
GM Customer Service
Many happy miles!
Sarah
GM Customer Service
Have you heard anything yet?
If we can give your dealership a call to find out more about the progress, please email us at socialmedia@gm.com with the following information: your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership.
All the best,
Sarah
GM Customer Service
126610 km-ABS/Stabilitrac light on....Replaced Front Wheel Bearing and Hub....not covered under warranty.
140000 km ?? Timing Chain, Balance Shaft Chain and Water Pump....covered under warranty
152441 km-Complained of Excessive Oil Consumption...Consumption Report opened
152441 km-Replaced Left Front Sway Bar Link...not covered under warranty
155618 km-CEL light on constantly....Catalytic converter replaced.....covered under Dealer goodwill warranty. CEL still on after.....Charcoal canister to be replaced...not covered under warranty.
165222 km...Replaced left wheel Bearing...not covered under warranty
177731 km...seat cover has come loose from original lumbar repair..fixed
177731 Km...Manual shift button does not work....Broken wires from Switch.....Not repaired, not covered under warranty, $ 700 Approx to repair.
178990 km...Dealer confirms oil consumption, will need to tear down engine and rebuild. All covered under warranty. 3 Weeks to do rebuild. Called to pick up, hour later called not to pick up. Engine making noise under load. Spun bearing damaged crank....another week.....
From the Work Order:
""Poor Retention on Piston Rings allowing oil into combustion chamber and burn oil. Found large amounts of coking on all valves, large amount of Carbon build up on piston and rings""
187000 km.....Right front Wheel bearing and Hub.......not covered under warranty
189000 km CEL flashes.......misfire # 2 cylinder...could be coil, could be a fowled spark plug ( 4 new spark plugs were not included in the engine rebuild ) Replace spark plug...$175 done
189950 km...CEL flashes.......to be continued..........
I will say thanks for the forum as it is what I used to convince my dealer to take me seriously about the oil consumption.
This is my first and will be my last GM product......my old solara still ticking at 450000 +
November 2010- dealership replaced spark plugs...and claims they fixed...NOT
December 2010- replaced oil filter....claimed they fixed...NOT
December 2010- 12 fault codes show up after being towed for the second time...all cleared...they have no idea what is wrong.
December 2010- another tow...topped up the oil as it was down 2.5 litres in 2 weeks...and put me on a "test" to watch oil levels every 3000 km.
I have been back now 5 times to watch levels...and each time (with 3 weeks) my oil level is down about 2 litres...but its not leaking...and no one knows where it is going....
Don't get me wrong...my dealership has been good...providing me with rental car at no cost...but the headache is getting unbearable. I am now being told (as of last week) that this is a recognized issue by GM and that I am days away from having my piston rings? replaced...and at that time if there is in fact damage to the block (which there has to be) the engine will be replaced. Will see what happens...but my patience is running very thin....
I'm sorry to see that you've not had success with the service department on getting this diagnosed. Have you already worked with Customer Service on this issue? If you have a case number, we're happy to look and see if there are any updates available for you.
If you would like to get a case established, please send an email to socialmedia@gm.com with the following information:
your name and Edmunds username
phone and address
the last 8 digits of your VIN and current mileage
the name of your involved dealership and a description of any recent visit(s) you have made in regards to the current vehicle concern
My coworker Christina, who answers inbound emails from the Edmunds forum, will advise you further.
Kind regards,
Sarah
GM Customer Service
I am guessing you are from Canada as you have use kilometers as your unit of measure in the post? If you haven't done so already, I would recommend getting in touch with GM of Canada at 800-263-3777 (Hours: M-F 7:30am - 11:30pm, Sat 7:30am - 6:00 EST).
All the best,
Sarah
GM Customer Service
Yes I am from Canada...and I have been assured that the necessary people at GM are well aware of my issues....right now I am going to continue to have faith in my dealership that they are looking out for my best interest and will fix my less that 2 year old car! That being said, if I don't hear back by mid week next week on next steps...my issues will be escalated. I have been more that patient...
Thank you for your response...but action is what I am looking for
To be Continued......I am sure of it...........
See what happens when I get back....
Wish I could read all the pages of posts but there are far too many.
I thought I was sold a lemon but it seems lots of us were.
My problems started almost immediately with only 1000+ miles on the car.
The car was doing a bunny hop like move and then stalled.
Took it to the dealer twice until they came up with that there was casting sand in the engine that was causing the problem.
Can't remember what they did to fix it but it took them 3 days to do so.
Yet it happened again on the highway at least 2 - 3 more times but they couldn't figure out what was wrong with it They changed the solonoids (spelling?) and it hasn't happened again but the engine has never seemed right since then.
Plus I also have the noisy engine issues, the stabili track issue and the burning oil quickly issue.
I dread the day the issues get worse since it seems they will.
Like many others, I will never buy GM again.
They should be recalling these cars.
I don't have money to sell this car since I'm still paying it off and who would want this garbage!
I look forward to seeing more posts on these issues.
Call at end of day not good...could be injectors....could be fuel pump....keep rental for another day. Lead mechanic is doing his best i am told by service advisor.......will post outcome when someone at GM figures out how to repair.......To be continued............
I'm sorry to read that you have been experiencing so many difficulties with your Equinox. It's good to know that the solenoid replacement seems to have resolved the "bunny hop" issue you described; have they looked into the noisy engine, stabilitrak, or oil consumption when you've been in?
Best,
Sarah
GM Customer Service
In two years I'll have spent over $4,000 on repairs (blower motor, air blend temperature door, DRIVE SHAFT) and new tires (as they, for some reason, were completely worn too).
Questions:
1. How does a drive shaft tower assembly become coroded within 6 years and with so little milage.
2. Why GM won't do a recall on the air blend temperature door (as it seems to be an extremely common problem)
I've always bought GM vehicals and am completely disappointed not only with the dealership that sold it to me (as it's NOT an Optimum vehical - unless you mean optimum return for GM by charging me many dollars in parts) but with this car specifically.
I love my car....NOT!!!!