Edmunds dealer partner, Bayway Leasing, is now offering transparent lease deals via these forums. Click here to see the latest vehicles!
Options
Popular New Cars
Popular Used Sedans
Popular Used SUVs
Popular Used Pickup Trucks
Popular Used Hatchbacks
Popular Used Minivans
Popular Used Coupes
Popular Used Wagons
Comments
The ride is somewhat the same - rough acceleration and no pep. I will be checking the oil after 1000 miles to make sure there are no oil consumption issues.
Cannot wait until this truck is gone
The water pump went two months ago and GM paid for that thankfully!
My dealership has officialyl said my car is burning lots of oil after 5 visits to confirm.
The lastest is they filled it with the new DEXOS oil as if that is going to fix something.
I"m sure they hope the car gets totalled before I get to return for the next check in!
Anyone else get the DEXOS treatment?
Thanks
You sound like you need a new engine as well.....
ciao for now
CHALLANGE..WE SHOULD SWAP OUR NOX VEHICALS AND SEE IF YOU CONTINUE TO HAVE ISSUES WITH MY GM NOX VEHICAL! I HAVE OWNED AND MAINTAINED MY NOX AT GM MY FLORIDA GM DEALER SINCE OCTOBER 2009!
I WOULD BE INTERESTED IN EXPERIENCING YOUR REAL NOX WARRENTY ISSUES YOU SAY YOU ARE HAVING!!!!!
My dealer doesn't want to replace the oil pan until he hears back from GM what they are going to do about the engine oil consumption. Its been over two weeks now and nothing has been resolved.
The dealership I'm at now is great about putting me in a loaner for the duration of the repairs I've had, but not all of them are this way. The dealership I bought the car from told me I had to rent a car at my cost if I needed to leave the vehicle. This was the case even for a factory recall repair two months after I bought the car - so not all dealers are alike or care about their customers once the sale is made.
I would welcome a new engine in this car and can only hope that is what GM will do for me. I just want them to stand behind that 'famous' 100k powertrain warranty.
I would gladly swap with you. Or I would be glad to drive YOUR kids in my NOX!!! Unless you can walk in someone else's shoes - you should really keep your comments to yourself.
Be grateful you did not get one of the trucks the rest of us are suffering with!
Dealer told me to drop off the car this afternoon and pick up the loaner they have for me. Tech told me he hasn't been advised that GM has given them a fix for the problems.
And so it goes.......
Sarah, GM Customer Service
Like you I really like this car. The mileage has been great and it handles so well. Find a dealer who will work with/for you. The dealer I am at now is wonderful, the car has been in so much the last year we are on a first name 'how-you-doing' basis... but I believe they are trying to do the best for me. Supposedly my Nox is the only 2010 they have had with these problems. And I think they were doubtful about the engine issues until I asked them to check out this forum.
Maybe others who have had the new engine replaced can give more insight on the warranty of it. I know I would appreciate their input....
Hopefully your trip to the new dealership tomorrow goes well. Let us know if you would like for us to check into this further with you - we can be reached via email at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).
Sarah, GM Customer Service
I appreciate that yes GM is standing behind the original warranty on the car, just pretty disappointed that they don't seem to be doing much to keep me as a happy customer. And the 'Specialist' tells me she is closing the case as 'pending'.... why do I get the feeling in a few weeks once I decide on these offers that they will be off the table? Offer me $2k towards a new car and I would be happier.
I dropped my 2010 Equinox off at the dealer on Monday with the same problems and they have ordered an engine to put in. I made it to 75000 miles before the oil consumption got really bad so if I get the same warranty, I'm looking at just 25000 miles of warranty.
Frankly I like this car, and I had hoped to keep this car past 100000 miles but there is just no way I want to take that kind of a chance with an engine design that is known to be defective.
I agree with you in that GM should be offering everyone who owns this car a better than usual trade valuation towards another vehicle, i.e. all the current promotions plus another $2K bonus for having to deal with this crap.
Sarah, GM Customer Service
Those offers do not sem to be on the table any more....
I bought this car in good faith. Gave my hard earned money in good faith of getting a quality vehicle. Obviously GM got the better part of this deal.
Offering $500 credit to a new car is insulting. I can get $500 off before the salesperson and I even start talking serious numbers. I'm not looking for something for nothing. I would like GM to care about what makes me a happy customer. This has been a lesson in dealing with a global corporation that is so large taking care of the individual is certainly not a priority.
And they have not even considered the time and energy on our parts bringing this vehicle back to the shop so many time, nor all the oil I needed to put into it...
You are right - we purchased these vehicles in good faith... with our hard earned money.
They have lost a customer for life - and I make it a point to share this story with as many people as possible as people need to be aware of what a potential disaster is in store!!!
I work for a large equipment manufacturer within the service engineering dept. I see how our company goes the extra mile to please the customer when something fails. We depend on repeat business and customer loyalty. We even have a category of warranty called 'goodwill' that enables dealers to take care of issues that are out of warranty to keep the customer happy.
Here's the irony where my case is concerned. Had the snotty district rep apologized sincerely instead of reading from a script and offered me, say $2000 off of a new vehicle, I would have been happy. I would have felt like I had an ace in the hole, and probably NEVER USED IT. Would have kept this car and drove on.
Complete sin!
11 visits to service with NO RESOLUTION to my problem.
We replaced
a) Timing Belt
b) High Pressure Fuel Pump (TWICE)
c) Heater Core
d) AC Compressor
e) Changed the cover on the crankcase (?)
f) power wash engine
g) Carbon filter changed
GOD-I have lost count on the amount of work I have had done. Owning this truck as become my part time job. We are about to do the Valve Cover. No leaks, no puddles, no blue smoke. Just buring oil smell inside and around the running car during idle.
Chevrolet Customer Service thinks its ok for me to CONTINUE to own/drive a truck that releases the smell of buring oil IN THE PASSENGER COMPARTMENT when the truck is
1.stopped at a light
2.warming up in the driveway
3.stuck in traffic
4. ANYTIME it is standing still
Oder is also OUTSIDE the truck.
They have refused to offer a Service Engineer because my truck has 70,000 miles and is NOT covered under the bumper to bumper.(this issue began over 6 months ago and about 5k miles or more) (I do have an extended bumper to bumper tho) They think I should TRADE my truck for a new one (AND take a LOSS on this one)
I am at my wits end. I have no resolution. My 4 year old HATES to get in my truck because "it makes her belly hurt
Chevrolet does not think my daughters safety is important enough.Please, Please, Please help. I am at a complete loss.
Don’t get me wrong, I have owned and driven Chevrolets MY ENTIRE LIFE! This is my 2nd Equinox. (I had a 2008 that I traded when I got this one)
Help. I can’t say it enough.
I am so sorry for your daughter. This is my first and last chevy piece of crap - hoping to scrape together enough money together to buy another car and park this piece of crap until the lease is over and bring it back.
Funny you should mention the smell - my 11 year old son the other day mentioned how bad my truck smells with the new engine....
I give up - i cannot afford anymore time on this or I will loose my job and not be able to pay for the piece of crap....
Good luck to you :lemon: :lemon: :lemon:
We're sorry that you're having these frustrations. I have added information about your post to your Service Request and will be notifying your agent of your sentiments.
Sarah, GM Customer Service
The support for the NOX owners is pathetic. I think I will have big stickers made to put on this car for my last 10 months letting everyone know it is a hunk of crap and GM does not care!!!
GM should be embarrassed of this product.
I would be willing to split the remaining lease payments if they would take this piece of junk back.... but no - no offer on the table so I will spend the rest of my days making sure everyone I come in contact with never purchases a GM product again!
It is a wonder they would even think to charge anyone with one of these lemons for anything!!
The GM district specialist also called me and again the most/best I can hope for in all this mess is $500 towards a new car and/or a years worth of free oil changes, lubes and tire rotations. Am I happy about all this and the way I feel that GM just doesn't give a damn about me or other owners? Heck no, but it is what it is.... and I can buy from another manufacturer.
The $500 offer is an insult to my intelligence. I get a GM supplier discount already and I can get $500 off before I even have a serious chat with the salesman over pricing....
Is it enough to keep me as a GM owner? KMA GM.... I'll be buying someone else's product....
What kind of warranty have other 2010 Nox owners received? Just curious before I go to the dealer to pick up my car.....