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2010 Chevy Equinox Problems

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Comments

  • traciftracif Member Posts: 4
    Hi Sarah-
    I have not heard from Tyler, Aaron, or Tim (the district "specialists") in over 3 weeks. The last time I heard from someone it was the SAME SCRIPT of apologies but NO SOLUTION> I would have been happy if Chevy offered to send the local engineer but because I have 75000K miles on my truck (SURPRISE SURPRISE I DRIVE MY CAR!!) I am no longer WORTH GMs time. I know for a fact my local dealer has been a GODSENT and has preformed MULTIPLE REPAIRS (9 of them) trying to figure out this issue. They have also requested HELP but have yet to receive it.

    Sarah-while you make NOTES in my growing case, please add to it that my 4 year old daughter has now been complaining of headaches and has a dull COUGH due to being in MY 2010 CHEVY EQUINOX INHALING FUMES!! I AM DONE BEING PATIENT>I WILL NOT ALLOW MY DAUGHTER R TO SUFFER!@! SHE IS ONLY 4!!!

    and YES I am YELLING!

    Sarah-let me ask you something or ANY service rep from GM....would you put YOUR 4 year old in a car that smells like FUMES?? and you dont know what those fumes are?? and then they complain that their belly hurts? and YOU AS A MOTHER have to put them in that car seat day after day and tell them you'll open the damn window in 16 degree weather so that it wont hurt them??!!! :mad:

    Yeah

    Please do not bother to pacify me with standard replies. PLEASE SEND SOMEONE WHO KNOWS THIS TRUCK INSIDE AND OUT TO FIX IT. :mad: :cry:
  • traciftracif Member Posts: 4
    I still have my drivetrain of 5 years 100,000 miles. Most of my repairs have fallen under that. I did purchase the additional extended warentee for bumper to bumper with Zurich (?) and that expires after 85K. I have had the heater core, AC compressor both replaced under that warentee tryiong to "fix" my current issue.

    Do you know what the worse part of this issue is? My 4 year old having to breathe the air in my truck. I will not give up until they fix my truck because LORD KNOWS I spent a fortune buying this one....Boy have I been screwed/
  • jpfjpf Member Posts: 496
    I suggest you contact a lawyer that specializes in auto-related lawsuits. Also, contact NHTSA and file a complaint. Good luck.
  • gmcustsvcgmcustsvc Member Posts: 4,252
    tracif,
    I checked the Service Request number you provided in an earlier post and see that this has been sent to our department that handles legal concerns, does this sound correct? I can add information from your post to this case, but cannot actually get involved at this point.
    Sarah, GM Customer Service
  • tess9tess9 Member Posts: 1
    I have a 2010 nox with 50000 miles and it has been in the shop 4 times in the last 7 months. So far, they have fixed all the problems(replaced timing chain, water pump, some sensors that were supposedly malfunctioning) but I was concerned because it seemed to be using a lot of oil. Took it in on Monday and when I picked it up from the service department I was told, "It is normal to add a quart every 1000 miles." I had a hard time believing that was true and started to do some research. Found this site and now know it is NOT normal. Can someone tell me how to get GM to verify that the engine is consuming too much oil and do something about it?
  • ray80ray80 Member Posts: 1,655
    These days I believe a quart every 2000 miles may be considered acceptable, NOT a quart every 1000 miles. You would need to get an oil consumption test done to confirm yours is using to much (also have to confirm there isn't a leak somewhere).
  • duetsuduetsu Member Posts: 36
    YES get your dealer to do an oil consumption test!! My car was doing the same thing - using excessive oil and we were adding a qt every 800 miles when the test was done.... it's a pain to do it but you MUST do it to verify that the engine is CRAP! My dealer had me bringing it back every 800 miles for the test and in the end I had a new engine put in last week.
    Also watch for any leaks on your garage floor - while we were doing the consumption tests and waiting for GM to determine the engine was bad the oil pain warped and started leaking.
    And watch for any foreign looking fluid on the dipstick too. Right before I took it back for the engine replacement I had this white snotty looking fluid on the dipstick- my dealer had me bring it in right away and said that I could have had a catastrophic engine failure.
    Mine was the first and only (so far) Nox they had that had this issue, but when I told them about this forum on Edmunds and the issues and asked them to please check it out they did and that is when they did the consumption test. Hopefully you have a dealer that is willing to listen and work with you. Good luck and don't accept that this is normal. IT IS NOT!!
    All of the work I had done was under the powertrain warranty.
  • gmcustsvcgmcustsvc Member Posts: 4,252
    tess9,

    ray80 and duetsu have it correct - we'll need to have you do an oil consumption test with your dealership. If you feel you would like for us to work with you through the process of getting this set up, please don't hesitate to contact us via email at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).

    Sarah, GM Customer Service
  • suevensueven Member Posts: 79
    Hopefully they do not give you the run around....
    This issue is so well know I don't know why they are not being proactive and doing a recall on these vehicles... oh wait - that would cost them too much money! Well - screwing so many customers will cost them more in the long run - as I imagine that everyone in our shoes will make sure to share their story as many times as possible - I plan on being public enemy number 1 - warning people against GM products! Penny wise - pound foolish - but we are talking about a company that needed to be bailed out!!!
  • suevensueven Member Posts: 79
    Better yet - take the piece of crap back - DO THE RIGHT THING GM!!!!
    It is our tax payers money that kept you employed - and this is how you thank the general public!
  • e2137e2137 Member Posts: 8
    Dear Sarah, GM Customer Service

    I think it's disgusting that you you are writing on this forum giving people hope that you can actually help anyone here, you have no power to buy these defective cars back, you have no access to anyone who has power to do anything and GM has no intention of doing anything.

    To the unfortunate soles who are about to go through the oil consumption test, here is a glimpse into your future: you will be at your dealer so often they will know your face and name, they already know you car is burning too much oil, GM KNOWS YOUR CAR IS BURNING TOO MUCH OIL AND STILL PUTS YOU THROUGH THIS, GM just quietly released an ECM engine update to change the oil life calculation because they know the car is burning too much oil.

    In the end if you have a really good service department they will fight with GM and make them replace your engine, otherwise they still strap some bandaids on it and Sarah from GM will message you again and say she'll get a district manager on it. Meanwhile Sarah knows a District Manager also has absolutely no power to do anything but offer a free oil change.

    I feel your pain, I went through the same thing, I am lucky to have an awesome service department. My equinox now has a new transmission and new engine and GM was willing to spend more money putting bandaids on the car then the car is actually worth because they don't care, it's the same old GM just with taxpayer money now. Join the revolution, get a sticker that says NEVER BUY A GM AGAIN and drive around with it on your car and tell everyone you know STAY AWAY FROM GM.

    Good luck to all.
  • tlundsrtlundsr Member Posts: 8
    Third update: This is getting ridiculous!! Dealer kept it overnight to make sure they got the leak fixed this time. All looked ok. Since getting it home, I have to check the oil every 500 Mi or so. It us usually down 3/4 quart but not leaking that I can tell. Also, now there is cream colored sludge buildup in the oil cap and on the end of the dipstick when I check the oil. I have asked GM customer service for help several times in this forum and have not heard a word. I am out of options. Keep taking it to the same dealer that can't seem to get it fixed or take it to a different one and have them try fix the other dealers mistakes.
  • suevensueven Member Posts: 79
    The other thing to look for is gas in the oil - everytime I checked my oil it reeked of gas - and was discolored after less than 500 miles after an oil change... they did replace the fuel pump on the truck - that was before the new engine.
    You are right - they are spending more money to band-aid these vehicles then they are worth!!!
  • bill9thrillbill9thrill Member Posts: 7
    Car being towed as we speak. Funny since it was "fixed" 5 days ago. Hey Sarah at GM customer service, open up a case for me. I want to make sure I have a reference number when consulting an attorney. 4 tows to the dealer in 50k miles is a great way to live. My wife and children love being stranded. Ill accept all reasonable offers including a membership to the jelly of the month club.
  • steverstever Guest Posts: 52,454
    Sorry, no buying or selling in the forums.

    (You got thimbleberry jam?). ;)
  • bill9thrillbill9thrill Member Posts: 7
    Sorry, the for sale header was meant as a joke to show my frustration. It's been such a terrible ordeal.
  • steverstever Guest Posts: 52,454
    Yeah, I figured that (but who knows what replies you'll get. :shades: ).

    The jelly of the month club is intriguing.
  • farmboy98922farmboy98922 Member Posts: 6
    I now have 8000 miles on my new engine so far so good no oil consumption. I also had a new fuel pump at about 50000 My equinox has never stranded me or had to be towed. I now have 100089 miles and I still like my car. My dealer and GM have treated me very good. The car has a few problems but so do a lot of others.
  • suevensueven Member Posts: 79
    I would take the jelly if they would take this piece of crap back!
    Will be sucking up another car payment soon as my daughter plays club softball and we are often 200 miles from home - no way am I driving Damien that far......
  • suevensueven Member Posts: 79
    This is the first car that I have ever owned that needed a new engine - which I would not consider normal or a small problem. My dealer has been great - but when purchasing a new car - I did not think I was signing up for one that would need a new engine at 40K miles.....
    Also I purchased this vehicle for the gas mileage - I have never gotten over 18 MPG - so do I feel GM has been good to me - NO
    I am only grateful for my dealer......
    Other cars do have problems - but nothing as major as this - and other car companies do recalls and stand behind their product - not wait til the customer is screwed and then give them the run around before finally replacing their engine.
    At the end of the day it is just poor service.
  • duetsuduetsu Member Posts: 36
    farmboy - I agree with you totally. The dealer has been great! They have been professional and treated me with respect and addressed my concerns as things went downhill on the car.
    I did get good gas mileage on the first engine in my car (28 mpg overall). My new motor was put in a few hundred miles ago so I'm curious to see what the new engine will do.
    GM has treated this issue as tho it is somehow my fault the engine was a POS. The company representative I dealt with was rude with a "take it or leave what are you complaining" about attitude.
    Very poor customer service by GM.
  • duetsuduetsu Member Posts: 36
    Tlundsr - get your dealer to do an oil consumption test ASAP. That cream sludge on the oil cap IS NOT GOOD. When that appeared on my dispstick while the oil consumption tests were being done, my dealer had me bring it in right away as he said I could have a catastrophic engine failure. It was parked and I was given a loaner to use while they worked with GM to get a replacement engine. If your dealer won't work with you find another one who will do this test. The oil consumption test is the only way to verify that the engine is bad and to get GM to replace it under your powertrain warranty.
  • gmcustsvcgmcustsvc Member Posts: 4,252
    tlundsr,
    I'm sorry if you never heard back from us. Did you already try emailing at socialmedia@gm.com (including details like your name and contact information, a summary of the situation, the last 8 digits of your VIN and the name of your dealership)?

    Sarah, GM Customer Service
  • gmcustsvcgmcustsvc Member Posts: 4,252
    bill9thrill,

    We would be happy to open up a Service Request for you if we could please have you email us the information we need to get started (name, contact information, last 8 of VIN, mileage, and summary of situation) to socialmedia@gm.com.

    If you're truly going to be pursuing legal representation, we will only be able to assist you up until the point you obtain counsel. Once that happens, your attorney would have to contact us, and this would be handled in a different department (just so you're aware of the process).

    Regards,
    Sarah
    GM Customer Service
  • suevensueven Member Posts: 79
    GM Sarah - I have not yet retained legal representation and your represnetatives refuse to call me and you refuse to respond.....
    THis has been the most frustrating experience of my life.
  • gmcustsvcgmcustsvc Member Posts: 4,252
    sueven,
    My coworkers and I at the social media department have done what we can in this situation as this went to your District Specialist, who has more empowerment than we have to assist our customers. I apologize that me not responding to all of your posts has added to your frustration - we have done what we can and the District Specialist would be your best point of contact. We can look for any updates if the case is still open, and would prefer to do this via email.
    Sarah, GM Customer Service
  • suevensueven Member Posts: 79
    The district specialist refuses to call me....I have left messages and have not gotten any calls in return.
    Any other ideas?
    my email is sueven@optonline.net
    I cannot understand how they deem my case closed without even speaking to me.
    I will continue to share this horrible story to as many as I can as it the only satisfaction I seem to be able to get.
  • bill9thrillbill9thrill Member Posts: 7
    I will wait to see what the dealer says before I make any decisions. The dealer has been fantastic through all of this, I wish I could say the same for your product.
  • aussieinvaaussieinva Member Posts: 8
    Hi ray80,,,,,

    This oil consumption garbage has to stop...modern engines should use NO OIL, between changes, nothing, nutta...zip...Honda's dont, Toyotas dont, Fords dont, so why does GM get away with this...

    40 years as a mechanic, seen it all, and believe me, GM is hiding substantial issues with these 4 cylinder engines...leaks aside, a modern CAFE compliant engine MUST NOT consume oil, or it will fail emissions regulation standards. My wife drives a 2011 4 cyl Equinox, it codes out regularly, usually with P0011 codes....it gets 3,000 mile oil changes and filters every time, and the oil still discolors after 100 miles...this tells me the bypass leakage on these engines is excessive, the gas dilution is catastrophic and once the cooling system starts to leak into the engine (look for white goop inside the oil cap or on the dipstick) the end of that engine is very close. GM hides behind these so called "oil consumption tests"...truth is, it looks like GM should have been allowed to fail...like its engines seem to be doing.
  • suevensueven Member Posts: 79
    Hiding information from the very people who bailed them out...
    still nothing GM sarah.... but I am not holding my breath!
  • btc2btc2 Member Posts: 1
    I too have a 2011 Equinox that is beginning to develop some of the problems described in the forum. Count me in on the Class Action; this is ridiculous and should be criminal!
  • suevensueven Member Posts: 79
    I have made flyers that I keep in my car - every time I see a NOX i stick one in the windsield alerting the owner of the possible problems being that GM is not being honest to these owners and coming clean about all the problems.
    I will continue to place these flyers as long as I have to pay for this piece of JUNK!
  • gmcustsvcgmcustsvc Member Posts: 4,252
    btc2,
    Are you working with your dealership at all on the difficulties you're starting to experience with your Equinox?
    Sarah, GM Customer Service
  • kcarissekcarisse Member Posts: 5
    I'm adding another voice to the masses here.
    I bought my 2010 Chevy Equinox 3 years ago brand new. It has 113,000 KM on it. At about 50,000KM it refused to accelerate on the highway. The timing chain was replaced. At 80,000KM it would shake when stopped at red lights. We brought it in to the dealership, and they told us there was no oil left in the car - and to check our oil levels more often, even though it was not due for a change yet. I found that fair enough, so I was put on their oil consumption monitoring program. Then, the car stalled during driving, when I was putting on the brakes. That freaked me out. What kind of a three year old car (with two years of payments left!) just cuts out on you like that? So I took it in, and again all that happened was an oil change and some software updates. Then, on my way home from work one day, it stalled again - multiple times. Five stalls before I can make the one extra block to my house. Took it back to the dealership, and they changed the fuel pump. That was supposed to solve all my problems. But guess what's happened since then? You got it - two more occurances of engine stall while driving (both while braking). I have a file open with GM Customer Care, and the car at this moment is sitting in the dealership. I've just had it with driving this thing, as I'm sure many of you have as well. It is unreliable and if it stalls in the wrong moment, potentially dangerous. I could NOT imagine driving with children in this vehicle. I don't drive it on any long trips because I don't want to be stranded away from home (and trips was the reason I bought an SUV). I shouldn't feel this way about a car that cost me $40,000. I shouldn't be scared to drive my own car. If they can't find the problem, if they can't fix it for GOOD, then give me some options GM - let's be reasonable and talk about a potential trade-in, maybe a new engine. SOMETHING. That is what I'm waiting for before I decide to never buy or recommend GM ever again.
    To General Motors: There's no such thing as a free lunch - you saved some money by cutting corners on the production line; you have to spend it now to fix the problems you have caused for good people buying your product.
  • suevensueven Member Posts: 79
    so many of us fel your pain.....
    Keep fighting - this should not be your problem!
  • thelma61thelma61 Member Posts: 8
    yes, we have all been thru a similar ordeal. I have had my new engine since November and my nox is quieter, getting better fuel economy and going thru just a normal amount of oil - that said it was 2+ years of taking it in to deal with various issues. Don't give up - get a great dealership to go to bat for you )this is crucial!). If you don't like the one you are dealing with, find another. My car was in numerous times, I never paid a dime for rentals and everything was covered under the powertrain warranty. Some items GM pushed back on but my dealership fought hard. In the end, we came out ahead, but we had to go to the mat, and it was stressful. We also got a $200 prepaid Visa from GM for our time and trouble - as well as the new engine. Small potatoes for the time and energy we expended, but now I am happy with my 'nox. Good luck to you all, the oil consumption test is the final step in the process, so although it is a pain - go ahead and do it.
  • suevensueven Member Posts: 79
    wow 200.00 - seems generous for GM.....
    that probably does not even cover the cost of the extra oil you needed to add or to make up for the lousy gas mileage!!!
    What a shame......
  • ams4isuams4isu Member Posts: 1
    I bought my 2010 Chevy Equinox in March of 2010. It has 38,000 ,miles on it. 2 weeks ago it quit would not start so I had it towed. I was told there was no oil and I needed a new motor. Then both front sway bars were cracked or broken. I was going to take those to get fixed yesterday and the car wouldn't start again so I had it towed again and now it's the alternator. Both times the car has started at 7 am, I drive a block turn it off and it dies. Is it worth even fixing the problem or just trade it in on a non Chevy vehicle. I assumed a 2010 would last longer then 3 years.

    I'm afraid if I fix this what other problems will start happening. Could the dealership that put in the new motor done something to the battery or alternator?

    Thanks,

    Amy
  • lsb1955lsb1955 Member Posts: 17
    I had no or low oil too. Mine has 70,000 miles and a new motor, fuel pump, fuel injectors. I also got a new air compressor last summer. This car is the worst that I've ever had. I wanted a Camry but my husband insisted that I get a Chevrolet. Oh, and I had to take the Equinox back 2 weeks after getting the motor because there was a noise every time I slowed down or turned. They replaced a bracket holding the exhaust. Seems like it goes back to the dealer at least once a month. I will definitely get rid of it before it hits 100,000 miles. This will probably be my last Chevrolet. This has been such a disappointment.
  • suevensueven Member Posts: 79
    run for your life - keep your money and invest it in a non GM vehicle - some of the dealers are amazing - but ultimately GM is not standing behind it's faulty product they way the should - if you can get rid of this piece of crap and move on!
  • gmcustsvcgmcustsvc Member Posts: 4,252
    ams4isu,
    We're sorry that you've had this experience with your Equinox and would be happy to work with you through the repair process if you like. Please don't hesitate to email us at socialmedia@gm.com with more details (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).
    Sarah, GM Customer Service
  • ray80ray80 Member Posts: 1,655
    I wouldn't think the the dealership did anything unless there is a loose connection or something. I would just get it fixed
  • kcarissekcarisse Member Posts: 5
    I just wanted to post what's happened with my Equinox since I last posted.
    The cam shaft position actuator solenoids, timing chain guide, and intake/exhaust actuators have been replaced. Does that mean the engine is okay now? Will it stop burning oil? I don't know, and I am tired of driving it on pins and needles, waiting to find out if it will stall again. I still don't want to take it too far from home.
    I am at the point where I have $13000 left of payments on this thing, and all I want is to part ways with it and never see it again. I am going to look into my options for selling/trade-in. If I can at least wipe my debt clean, I will do that and purchase a new vehicle. A new vehicle that did not come off a GM production line!!!!
  • suevensueven Member Posts: 79
    This will not solve your problem - I had almost all of these things done before I reveid my new engine.
    Insist to your dealer that he needs to do an oil consumption test - that is the only way to prove the oil problem and get a new engine.
    I would not go far from your house because I would bete my NOX that your oil problems are not solved!!!!
    Let me know how you do when you research trade in options.
  • ray80ray80 Member Posts: 1,655
    I would continue with the oil consumption test. Some of the 4 cyl engines have an issue and end up being replaced, yours may be one of them
  • kcarissekcarisse Member Posts: 5
    Thanks guys! I will definitely continue with the oil consumption test; and I will immediately take it back if it stalls out again, which I suspect it will. My service advisor is driving around in it today, before returning it to me, so I am keeping my fingers crossed that it stalls out on her!!
    Although I will continue to do oil consumption monitoring, I am also planning on actively pursuing selling this car. Even a new engine would make me nervous, since it would be a GM build!
    I would also love to have a sticker on the back of my car that says "Warning - This vehicle may unexpectedly stop at any time. Made by General Motors"
    :) Glad to at least have this forum to express my frustrations and feel understood and supported.
  • ray80ray80 Member Posts: 1,655
    One other thing, if you drive with ECO button on try running with it off, may help keep it from stalling.
  • michelle_smichelle_s Member Posts: 6
    edited March 2013
    I am having similar issues!! This is not the only issue I've had with my 2010 Equinox...unfortunately! In looking through a lot of posts I see that many share my pain. From the knocking in the engine to now a suspected fuel issue I am disappointed that I have 2 1/2 more years worth of payments. I'll lose too much by trading it in. My biggest issue right now is that my car will chug when I slow to a stop and jerk back and forth until it stalls. I have kids and am scared to take them on the road with me! Auto Zone ran the codes and 3 potential issues returned: ignition misfire, fuel injection problem or oxygen sensor (bank one. )I have replaced the oxygen sensor but am still having the issue. Does anyone know of the fix to this issue?

    Other issues...lumbar part of seat broke, stripping came off of the door jam, climate control stuck on high (recall that was easily resolved), and display goes black or flickers when outside temp is 100 degrees plus (not overly concerned but still shouldn't happen.) I really like the look of the car and all of the amenities it comes with for the price but what I need most is a reliable car for my family. Can anyone offer proven solutions based on your own experiences? My local GM dealer doesn't seem to be all that knowledgeable or intuitive in solving problems.
  • duetsuduetsu Member Posts: 36
    Get your car to the dealer ASAP. Find another one who will work with you if the one you bought from won't help. It sounds like you have some of the same major issues that the rest of us are dealing with. My car was the first Equinox my dealer had in the service dept that had these problems, but they listened to me and the concerns I had and what I had seen posted here on Edmunds. I had a new engine finally installed in my car and all of the work was covered under the powertrain warranty. I know it's a pain but essential to get a dealer behind you.
  • kcarissekcarisse Member Posts: 5
    Hi Michelle, are you also on the oil consumption monitoring program? It seems like you probably have that problem too, and may need a new engine as most of us do.
    Also sounds like you may need a new fuel pump as many of the rest of the posters have.
    I really hope your car gets fixed, especially with kids to drive around!
    If your dealership needs a little help figuring things out, you could show them this technical bulletin, since it probably applies:

    http://sandyblogs.com/techlink/?p=788
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