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Comments
We hope you're enjoying your new Terrain! It sounds like you're on the right path to taking good care of your vehicle. Keep up the good work! If there's ever anything you have questions about please don't hesitate to reach out to us.
Amber N.
GM Customer Care
If this doesn't fix the issue, I am going to be...disappointed, to put it mildly.
I will let you know how it goes.
And like you say, 1 or 2% isn't a lot on a percentage basis but when there are lots of sales, the actual numbers seem high. And it really stinks when the issue hits your car!
I made a copy of it for my file, but I'm wondering if any others have gotten this letter. I have a 2010 and so far no letter from GM..
I will keep all updated on any progress.
At the end, as my dealer was doing the last oil consumption test ( they were checking the oil every 800 miles for 5 different trials), the oil pan developed a crack in it. Also keep an eye on what the dipstick shows - during the last test, when I was checking the oil, there was a white, snotty type of substance on the stick.
Its a hassle I know, but GM in the end stood behind the power train warranty and my dealer installed a new engine.
We are sorry to hear of the issues you're experiencing with your Equinox, and understand the frustration this may cause you. We would also be more than happy to contact your dealership regarding your concerns. If there's also any additional recall information we can look into for you please let us know.
Thanks
Amber N.
GM Customer Care
jim
I certainly can understand the frustrations associated with a vehicle not operating as desired. If you would send me, your full name, address, phone, VIN and the name of the dealership you are working with to socialmedia@gm.com (attn: Marlea) with a brief summary of your concerns. I‘ll do my best to look into your concern and find you a satisfactory resolution. I look forward to your response and working with you.
Marlea W.
GM Customer Service
My 2010 has 50,000 miles and so far none of issues the letter covers.
I do have occasional noise on startup for which there is a tech bulletin, of course the three times I've had it in they could not duplicate. Got it on video though.
Maybe someday that video and 5 bucks will get me a cup of coffee in the dealers waiting room.
is there someone i can contact? gmcustsvc? his email is not public.
You'll have to hand type the address in since we mask the @ sign to try to foil spambots. It won't work if you just do a copy and paste.
I'm very sorry to hear that you're having problems with your seat. I would like to look into this further. If there are any open technical service bulletins for your vehicle referencing this issue, the repair would be free of charge to you. Could you please email me your name, VIN, contact info, mileage and the name of the dealership you've been working with? As mentioned above, I can be contacted at socialmedia@gm.com [attn Amber].
Thank you
Amber N.
GM Customer Care
i never said they were a recall. and this is not my first vehicle. TSB's are widely known problems that has been identified, that's not severe enough to become a recall because it does not cause immediate safety concern, but none the less are design flaws that the issue have pop up very often that there is a TSB to address the wide spread problem, so the technicians won't have to diagnose the problem from the beginnning, none the less are due to design flaw and the problem is wide spread. if going by what you say of "goodwill", then what does that say about GM that all the other manufacturers take care of their customers' TSB for free, while GM does not?
my SRT8 is not perfect, in the past it has had its 14 inch Brembo brake rotors replaced due to a TSB, engine coolant flushed due to a TSB, Transmission fluid O-ring replaced due to a TSB, Trunk lid replaced due to a TSB, and radiator fan replaced due to a TSB, all for free. mind you the parts used on an SRT8 are no regular grade either. like the SRT, the 2010 Equinox is also first of its generation, so it's typical that kinks need to be ironed out in the first few years. i am ok with with being the ginny pig, but as long as those flaws and wide spread problems are addressed by TSB's not on the customer's expense.
i have already emailed Amber, hopefully she can look into this matter for me. the equinox is my wife's car, and the SRT is mine. i just so happen to be in between cars at the moment, trying to sell the SRT and torn between either the Stingray or the Viper. as a car fanatic, customer care and repairs are very important to me. the last thing i want to do is drop a whole lot of dough on another weekend track car that does not have the customer service and repair to back it up.
To relay my own story regarding being forced to drive a vehicle with problems.... our Equinox broke down 18 hours after rushing my wife to the hospital for the birth of our second child! I thank God that the darn vehicle actually got us to the hospital. The transmission went in the middle of a busy intersection and I barely made it to a parking lot. It is too bad the powertrain sucks so bad, because the Equinox looks very sharp, legitimately gets good gas mileage, and has a ton of room in the back for car seats!
It may be a moot point now as the engine and transmission have been overhauled through warranty, but those repairs demonstrate to me that my concerns were real at the time. XM Radio was not the solution in 2011 when I brought my concerns to GM Customer Service.
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but the best dealer experience i've EVER had was at another dodge dealer in orange county, where my wife used to live before we got married. the service manager was the dealer owner's son. you could just tell the guy took personal investment into the work he did. when i first got my SRT8, mind you it was the first year of its generation. i took the car in for regular service, and they actually took the effort and inspected the car while they worked on it. and they found the tranny fluid was leaking, and they found a TSB for it, so they replaced the o-ring and refilled the fluid for me. and they also told me to bring back the vehicle for a coolant re-flush because there was a TSB for replacing the coolant. mind you all this was on their part, i didn't ask for any of it. the procedure would've taken hundreds of dollars, and they did it the 2nd day bright early in the morning for me. another time the service rep entered the wrong oil grade number on the receipt. the car suppose to take 0W-40 (SRT), but the rep entered 5W-20 (R/T). i got worried and told the service manager (owner's son), and he told me, just to be safe, they'll flush the oil and do it again, and make sure it's 0w-40.
i've since moved out the OC and now live in Hollywood. but that was the best dealer experience i've ever had. the service dept was run by a guy who truly cared about his customers and personally invested his own time and effort in the work he did. he didn't have to inspect my car and find all these TSB, but he did. and now the car is still running like a bull. that was the first time i felt special being part of the Dodge family. we were looking to buy another dodge, particularly the caliber, but the car was later discontinued.
years later we settled for a equinox mostly due to the high mpg. i knew it wasn't going to be perfect knowing the car was first year model of its generation. and i knew there could be some issues down the road. but never in a million year would i expect TSB issues not be covered. had i known, i wouldn't have made the purchase. and it's not just this forum. you google for "2010 chevy equinox lumar snap" you see many other users around the country, some even said their lumbar collapsed with the same POP twice in six months.
You really like your Kia?
Yeah, I really like my Kia Forte as a long distance commuter car (140 miles round trip for commute.) It is very comfortable, has decent room for a small car, gets adequate gas mileage (33 actual mpg, good but not great), has accessories like blue tooth and good stereo system, and has produced very good reliability through 70k miles so far. I chose it over a Ford Focus as I could just never feel comfortable test driving the Focus. My Forte replaced a Pontiac Vibe, which I traded in for the Forte when it started producing problems at 170k miles. I put 30k - 40k miles per year on my commuter vehicles (Elantra, then Vibe, then Forte) for the last 9 years. I will go synthetic oil with the Forte soon at around 80k miles and hopefully get it out to 150k before I buy the next cheap commuter car! Since that will be in two years already I have my eyes on the new Imprezas since they how have high mpgs as an awd.