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oh by the way, i plan on filing a complain with NHTSA.
In the past 3 months, I have had to replace the windshield wiper transmission, the battery and the battery cables, and now the radiator.
In all my years of car ownership, I have never heard of a wiper transmission dying let alone dying in such a younger car.
The battery died well before a normal battery life span and it literally exploded. Acid leaked through the protective casing and destroyed the neg and pos cable wires.
When the radiator went, there was no warning. The car literally overheated while I was driving it. And-the coolant was completely drained-again NO warning lights.
The response I am repeatedly getting from GM and the dealerships is that all three of these incidents are not "normal or usual" espeicially in a newer car but they "could" happen so therefore, they arent covered..unless you bought the extended warranty.
Had I known that GM was known for such poor quality-I would have bought the extended warranty. I think the sales area should be a little more clear on how NECESSARY that warranty will become.
I am now trying to think if its better for me to dump the Equinox now before anything else happens or assume nothing else major can possibly go wrong for awhile.
I never expected to have $500-700 monthly bills on repairs this early in the cars life.
I tried to support the American car industry but I think I made a HUGE mistake
Dwayne - reading this post has definitely given me a huge (and healthy) boost of fear. I've gotten in pretty deep financially with this car and am disappointed to come to the realization that I may have to trade it in. Honestly, I LOVE this car...It's beautiful, spacious, and I loved the idea of having a crossover that had pretty good fuel economy for my REALLY long commute. I hate to get all sentimental, but this is our family car - I brought my son home from the hospital in it and will always have that in my head. I feel tricked, and stupid, and saddened that after putting my faith and money into an American made car, I've just really caused my family a huge financial hardship. It's a shame that Chevy put so much into the body design of this vehicle, and so little into the quality control of the engine production.
My battery exploded at 70k and my radiator went at 74k. I have hesitation between gears at higher speeds and my engine rattles but the dealership says nothing is wrong.
I made the decision last night to dump the Equinox in the next month. After being stranded 3x's in 3 months and sinking $1900 into a relatively young car I have decided to cut my losses. And for the record, my 2010 was purchased new and I have kept up on all of the general maintenance.
I have done all of the required maintenance on this car.
I agree battery is not an expensive item but a typical battery life is 5 years not 3 and one that fails catostropically (shooting out acid throughout the engine compartment) IS EXPENSIVE. I had to have the positive and negative cable wires replaced and the engine steam cleaned twice. I am still not sure what else was damaged by the flying acid.
The radiator has a lot of plastic components and it just cracked according the Dealer. Maybe GM should send one of their Red X master problem solvers to the dealer to perform a proper root cause analysis.
I am sure the Warranty Director and GM would be interested to learn of the failures on my car along w/ other owners of the 2010 Equinox's who are equally dissatisfied.
Here is the reality of the situation. EVERY vehicle manufacturer is the same in terms of demanding documentation of "on-going preventive maintenance" before they will do warranty work on an engine or transmission. --- That is why it is VERY IMPORTANT to let the dealer do this work. DOCUMENTATION IS EVERYTHING! Today I had my coolant changed on my 2010 Chevrolet Malibu LTZ 2.4 engine with 48,000 miles. ---- According to the GM book, this coolant is a 100,000 mile coolant, but upon investigation, I found out that after 40,000 miles this coolant starts to damage the cooling system of the engine, so I had the dealer drain and flush the system, and install fresh coolant. ---- If this 2.4 engine was to suffer a blown head gasket, GM cannot blame me for running an acid coolant due to a chemical change. ---- No manufacturer wants to pay out services on the standard or extended warranty, and they will look for any excuse to void the coverage. ---- (I change my oil & filter every 2,500 miles, and I do not use any oil between oil and filter changes. ---- I also run a fuel additive in the gasoline at every fill up!) ---- 5,000 mile oil and filter changes are ok if you do 100% highway driving at 55 + mph, but if you do any amount of city, (stop & go), driving, 5,000 mile service intervals are a joke, and just a manufacturer's marketing tool. ---- If 2.4 engine are suppose to use oil, then I should be using at least 1/2 of a quart of oil every 2,500 miles. I have never added any oil to the Malibu 2.4 in 48,000 miles. --- If an engine uses a lot of oil between oil and filter changes there is something wrong with the engine.(Rings, Cylinder Walls, Valve Guides, Main Bearings or the PCV system.) The direct injection 2.4 engine in the Equinox had a problem with the "fuel pump" which dumped raw gasoline into the crankcase, and mixed with the engine oil. This mixture destroyed the timing chain assembly, and most likely scored the cylinder walls and piston rings, which increased engine "blow by," and this caused the PCV system to pull oil out of the crankcase into the intake manifold. Even when the fuel pump was replaced the "blow by conditioned remained," and the engine became an "oil pumper!" ---- The engine needs to be replaced! ---- (Lots of luck on that issue without documentation!) ---- Every vehicle today has issues. "Documentation" in terms of maintenance is your "key" to getting warranty work from both the manufacturer and the dealer. I never have any problem with warranty work because "I slightly over maintain my vehicle at the dealer." ---- (No other service center touches my vehicles!) ---- They know that I am their customer 100%. I have a professional relationship with the Service Manager / Director, A Service Writer of my choice, the General Manager, and the Customer Relations Manager. ----- YES, I can pick up my phone, --- call anyone of the above individuals, and they will return my phone call. (This relationship has taken some time to develop, ---- but it can be done if you work at the process.) ---- Today it is all about "documentation!" ----- If you are their customer for maintenance, the dealer will help you with the warranty work! --- (YOU ARE THEIR CUSTOMER!) ---- I worked in the automotive business many many years ago. When a vehicle had a "Big Warranty Issue," the first thing the "factory representative" would ask the service manager was; --- "Is this person a good customer in terms of service?" (YES or NO!) ------ Just some ideas to consider. ---- Dwayne.
In addition; My 2010 4cyl never used any oil at all..none!! I had the motor oil changed 1st time @ 2000 miles and every 3K after that at GM Dealer. A simple $29.00 service to insure my warranty was solid with GM.
ronwel, "2010 Chevy Equinox Problems" #2159, 9 Aug 2013 8:55 am#MSG2158
I got my copy about a week ago.
The letter I received is identical except that it comes from GM USA.
I do agree, after the nox purchase, that you need to look at the service dept before you buy. The "service' dept at the dealership where I purchased my car should be called the lack-of-service dept. I took the car there one time for a simple bulb change that I called about before going in. When I arrived no service adviser would come out to assist me. When a employee from parts asked if I had been helped and I told him no, he went to get a service adviser. They told him to tell me I needed parts not service when I spoke to a service adviser before ever going to the dealership.
Because I did not want to worry about GM not taking care of the engine problem before the warranty was up I traded in the car. After this experience I do not know if I will try another GM product.
The dealership did in fact replace the high pressure fuel pump that had been leaking raw fuel into the oil crankcase for a LONG time. I pleaded with them to replace the solenoids for free because they were most likely damaged because of the fuel leakage as well. They declined because it was not in the GM letter to replace these parts. I wrote to GM customer service and was contacted by a rep who also declined to cover the solenoid damage because my car was no longer under warranty.
I still owe almost $10,000 on this HORRIBLE car. It's really sad because it's a beautiful vehicle, but it has some MAJOR engine design flaws. I'm now searching around for other brands and will NEVER buy another Chevrolet - not because I think that they have faulty products, but because of how they've handled this situation. Knowing that at least 1% of these Equinoxes were problematic was one thing - but to completely blow off the customers who purchased them is another.
I would love to know how many 2010 Equinox vehicles were produced with the "2.4 direct injection four cylinder engine," --- where were they produced, --- and how many of these vehicles had the problem with the defective fuel pump? ---- If all the vehicles had the problem that is one thing, ---- but if only a portion of the "production run" had the problem then further investigation needs to be done on where the engines were manufactured and / or who manufactured the fuel pump? ---- There is more to this issue than both GM and the dealers are sharing with the customer base! ---- The timing chain issue is connected to gasoline in the engine oil. ---- QUESTION: ---- Who manufactured the high pressure fuel pump for GM, and do all the four cylinder Equinox vehicles have the same pump from the same manufacturer? ----- There might be different pump manufacturers, so as such, there might be some 2010 four cylinder direct injection vehicles that DO NOT have these problems. ---- Once the high pressure fuel pump is replaced does the "replacement pump" solve the "gasoline leaking problem," and does it hold up over time? ----- All the best. -------- Dwayne
I understand your dissatisfaction with this situation, and apologize that your case was not resolved to your satisfaction. I cannot guarantee a different outcome, but if you'd like for us to take a second look into your case, I'd be glad to do so. I can be contacted via email at socialmedia@gm.com [attn Amber]. Please include your name, VIN, contact info, and case number.
Thank you
Amber N.
GM Customer Care
My car is now at 59,000 miles and was considered out of warranty when I took it to the dealer at 58,500.
I DEFINITELY know that the timing chain was stretched and running on it's last leg because of the gasoline in the oil. I can also speculate that with the gasoline thinning the oil, there is remaining damage to the engine that will at the VERY LEAST leave it a major oil hog. I suspect that in another 20,000 miles everything will begin running rough again. I'm sure that GM suspects this as well or else they wouldn't have extended the warranty on the timing chain and fuel pump in the recall letter. I don't believe that the fuel pump will hold up over time. The timing chain however, I had replaced by my outside mechanic was an aftermarket part. The kit was $900 that he purchased as opposed the the GM parts which I've been told run around $250. I'm no mechanic, but that's a huge price gap and I trust the our family mechanic of 30 years would only put the best parts in our cars.
From what I've read, the 2010 Equinoxes were assembled in Tonawanda, NY & Spring Hill, TN, with many parts coming from China.
I'm not going to make a sweeping generalization that all of the Equinoxes are flawed, I will say though that the stress that it's caused me and anyone else who's ever been in this situation is infuriating. The money and time away from work to have to deal with it is too much. And - as a little cherry-on-top, the dealer NEVER offered me a loaner during the 3 days that they kept my car.