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Comments
Yes, it is really more of a ticking noise then anything but yes that is what we are referring to. The ticking noise is normal to the Equinox. However, if you feel the noise isn't normal I would suggest taking it to the dealership to be diagnosed. Thank you,
Mariah GM Customer Service
Mariah, in reading a different forum one person made the comment that the new Equinox 4 cyl. engine is made in China. Can you confirm that?
The 2.4L 4 cylinder engine is made in Springhill, Tennessee for the Equinox. So no they are not made in China. If you have any further questions please let me know. Thank you,
Mariah GM Customer Service
The 2010 Nox I have was assembled in Canada. The other 2 vehicles I have owned from Canada were the best I have owned. So I'm hoping this one lives up to that history. So far so good after 2 months.(except for the darn clicking)
Does synthetic burn in consumption? My son's gal has a BMW that is dealer serviced with synthetic and it drops oil without visible leaks. He used Mobil 1 in his Tahoe and it too dropped in volume over time. My old Trailblazer which was always on a dino diet never dropped a single ounce between 3000 mi changes.
I'm new to the synthetic world, my question is, does synthetic normally burn dropping engine volume over time?
I always have a slight carbon coating on the inside of my tailpipe.
My Corvette that had synthetic didn't lose any oil I was aware of.
I know at times synthetic will have a little consumption in the first oil change. One quart in a newer engine seems like a lot, though. I put your post on another forum that deals with oil (guys are pretty smart with this stuff there) to see what they say. I'll report back.
I don't think I can let it go 10,000 miles with a change despite what Chevy says. Too little reward for such a big risk. I struggled to let it go to 6000 miles / 40% on the indicator. I also noticed that mpg decreases as the oil ages. At 50/50 city /highway I'll average about 26 mpg at the beginning of the oil change, but by the time 6000 miles rolls around I'm down to about 23 mpg per tank. Now that could be related to the loss of oil I sustained also.
My advice to all, use that dip stick regardless of the age of the vehicle.
I'm tempted to reverse, dump the Mobil 1 and go back to dino oil if these engines like consuming the synthetics.
roho1 - yes - dino = dinosaur oil = fossil oil
Only one time it misfired when warm for 5 sec's sitting in traffic.
As a licensed aircraft mechanic ( been their done that) I have to wait for a code to show or give the car up for day's to a dealer for trouble-shooting. If they know what they are doing maybe they will find something? I'll wait for it to break to show a code for now. The warranty is long and I am patient.
Reported misfire to Chevy Dealer Service manager when I had the oil changed and he found no codes.
The Nox's have a funny way of warming up the catalytic converter. For the first half minute (maybe a little less) after being started up cold it will sound like it is misfiring. When you drive it will hesitate and sort of shudder back and forth. When the catalytic converter is warmed up, everything is fine. I thought there was supposed to be a calibration updated for this, but as of now my dealer can't find that there has been one.
But if you noticed it misfiring in traffic while warm once this probably isn't your issue.
I'd change every 6k with a full synthetic. A used oil analysis of the 3.6L DI Traverse engine showed Castrol Edge after 2400 mile OCI had the wear typically associated with running that oil 5000 miles. So the DI engines seem pretty hard on oil.
Mariah GM Customer Service
Is there a fix for this? We have the seat programmed to move back to allow easy exit and it works great, just like the other cars, but cannot find the cure for keeping the seat back until the key is in the ignition.
Is this possible and if so how?
Hate to be dumb, but I thought I had posted this to the Equinox section then today when I looked at it, it posted to the antenna section that I had gone to after I thought I had posted the thing about the seat!
So sorry, but I'll try something different and if you get an answer, let me know please.
Jimmy
tidester, host
SUVs and Smart Shopper
I apologize that you are having concerns with your vehicle. Can you please email me with more information about your situation so I can look at it further? Can you please include your VIN, current mileage and service request number if you have one? You can get my email by clicking on gmcustsvc. Thank you,
Mariah GM Customer Service
Has the dealership talked with technical support at GM to help diagnose the problem? Can you email me your service request number or VIN number? You can get my email by clicking on gmcustsvc. Thank you,
Mariah GM Customer Service
I'm getting the same problem with my 2010 Equinox. We started noticing the knocking noise about 3 months after getting the car. We've had it into the service shop 3 times. The noise sounds the same; at first the dealer said it was an engine ping due to bad gas, they scoped the cylinders and they said I had deposit build up as if I had 100k miles when I only had 12k. They cleaned out the deposits recommended putting premium in the car (which we did) but the noise came right back. Again brought the car into the dealer and they worked took down all the calibration codes and opened a case with Chevy corporate but didn't do any fix on the car. So here I am weeks later; the noise is getting progressively worse and the service representative hasn't been much help. The rep is trying to track down the designer of the engine to see if the noise is normal and what damage it will do. I even offered to drive the car to Detroit to get it looked at and fixed. I like your idea of getting a lifetime warranty, I'm looking for a new engine.
I apologize that you are experiencing a problem with your vehicle. Can you please email me your service request number so I can look at the notes in the case? You can get my email by clicking on gmcustsvc. Thank you,
Mariah GM Customer Service
I needed to fill up, so decided to try the best gas I know of. Maybe it is just a placebo effect on my part, but so far it seems to really like it. There seems to be a smoother running engine, better gas mileage, and the knocking sound (normal for these engines due to the direct injection but still somewhat annoying at times) is diminished. Also no more weird noises like the ones I started hearing a week or so ago (hard to describe).
Give it a try with some better gas.
The interest and effort is much appreciated.
Rick
Basking Ridge, NJ
Nox '10
Another annoying noise comes from cheap plastic cover, closing the gap between rear cargo area and the rear seats. the two halves are rubbing and banging against each other on every bump on the highway.
Gas economy...? I have tried hard to get close to 6.9 L/100km on the highway. Closest I came to driving in North Ontario 90km/hour, on the nice 22 degrees C day for 600 km with no almost no stops, accelerations or wind: 9.1 L/100 km.
Not so much better then my "late" Suburban which average 12 L/ 100 km on the same stretch 6 years earlier. Dealership also said in the winter, when I complained, that this would improve with more mileage and summer whether.. but nothing had improved. May be "dieseling" and poorer then promised fuel economy are connected?
The people who have reported the excessive oil consumption clearly have manufacturing defects with their engines. However, the manufacturer specifies a certain allowable level of oil consumption - so you're probably out of luck getting them to do anything about it unless you exceed that limit. And once you've run the engine out of oil, you may very well have voided your warantee anyway
But honestly - the owner does have to take some responsibility for basic maintenance. Do you really run the car 8000 or 10,000 miles between oil changes and not even check the oil level?? That's just asking for trouble.
Anyone else with this issue?
I have taken it in 3 times so far at 2 different dealerships, including the one I bought it from. The lumbar support was replaced, but they haven't been able to fix the electrical problem. Does this fall under the lemon law?
Also, my gas milage had been averaging 22.3 mpg with my everyday driving. That doesn't seem so good compared to all the other reviews I've read. But the second time I took it in to be looked at, the mpg dropped to 18, and that is what I'm averaging now. I just feel that the entire CPU system is messed up and just doesn't work properly. Can anyone help?
I called and left a message with the specialist and never heard from him. I Called again and left another message, then called CS again, and I was told by them that the case had been closed by the specialist because he was unable to contact me. Needless to say I was confused and upset. They reopened the case and left a message with this specialist and I called again. 5 calls and messages later with no return calls, I called CS again, and the specialist had closed the case yet again.....This is when I began to get very outraged at this specialist. Yet another call to him, and no call back made me call CS again. And yet again....he had closed the case.
I believe that this customer service is horrible on the specialist's part. Is there anyone in here who has had similar issues like this? Or anyone that may be able to offer a helping hand? This is the first new car I have ever bought and I am having a very bad experience with it so far.
As for the "specialist" - did you try asking CS to assign your case to someone else?
And no, I haven't asked for a new specialist. LOL, that would be too easy! Haha. I'll ask next time if the guy still doesn't call me.
Thanks for the input. I would love to hear what anyone else has to say as well!
Having worked for the auto industry for 20+ years and have driven many cars, I serously believe that there is a design or manufacturing defect that potentially can cause sudden loss of vehicle control. Any additional data points from other readers?
I apologize that you are experiencing a problem with your vehicle. Can you please keep me posted on how the repairs go with your dealership? Thank you,
Mariah GM Customer Service
another 2 days at the dealership, thanks god for free rental... they changes the flywheel (!!?) and for the first 100km I almost did not hear any noise anymore.. then it came back again. Just to call the dealership again...
Funny part is: right after picking up my Nox from the dealership, I have reset the gas efficiency meter and had nearly perfect 8.1 l/100 km for the first trip up on the highway. I was very happy, but too early to celebrate. When the noise re-appeared, I gone down back to 10.8l/100 on the 90% highway driving. Still feeling cheated. Nowhere close to 6.9l/100km promised in the book.
So, by dear GM customer service: is there an answer to this mystery???
trying to get ahold of them. Once you make your initial phone call, they sound
very concerned but you never hear from them again. I have left message after message, talked to different specialists.
My Equinox pings and knocks when you drive it. It is driving me crazy and the
dealership doesn't know how to fix it. They say its a software problem and needs
to go to "Engineering" so they can try and figure it out. When I did speak to the
Customer Service Rep she said that there are others with the same problem but its
not on every car. Why are they still selling this vehicle to unsuspecting buyers!?
Not only that but when I am sitting next to a building or other cars, somewhere that the car can echo off, it sounds like I am driving a 1984 piece of crap. The car is so loud and embarrassing for that matter. I am so frustrated with the lack of service that I get from my dealership, they act like nothing is wrong with the car when there are clearly problems with it. When I go there they act like I don't have an appointment and they have no idea why I am even there.
Does anyone else have these problems so that I can let the dealership know what they heck they should be doing to fix the problems.