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I apologize for your frustrations. Can you please email me your VIN, current mileage, and involved dealer? I look forward to your response.
Christina
GM Customer Service
Acadia/Enclave water leak issues are actually a result of only a few possible problems , all of which can be resolved.
After reading post after post, watching you tube videos, and viewing other forums...obviously we are not the only ones with water leakage in our 2008 Acadia.
We purchased our Acadia in June. We went from a sedan to something more accommodating for our family of five. My husband has his own manufacturing company and has felt the effects outsourcing to different countries for labor & material. We have become strong advocates to purchase American Made products, which was the biggest reason we purchased the Acadia. As one person said we were planning to keep this vehicle for 6+ years. We have loved the Acadia so much that we planned to continue to stay in the GMC Acadia family for years to come.
Unfortunately, our plans are changing. A few weeks ago I saw some water dripping down on the driver side floor. I thought it was from my shoes that were wet from the rain. Then a couple of days later I saw some water come out of the driver side air bag on the top left. I thought it was just a fluke or something so didn't pay much attention to it. Well, yesterday we definitely had our fill of water leakage from a heavy rain we were experiencing. Water was leaking out of both upper side air bags on the driver side and passenger side. Water was leaking at the same place on the floor on the driver side and then I looked on the passenger side and it was leaking there too! Now, above the air bag on the driver side it is sopping wet.
I have attempted to attach a picture several times, it shows up on the preview, but will not come up when I post. =(
We are taking our car in on Monday Nov. 7th. We will see if this gets fixed, but to be honest I don't have much hope after reading all the other stories. I will keep you all posted.
I apologize for your inconvenience. Can you please email me your VIN, current mileage, and involved dealer? I would like to look into this further for you. I look forward to your response.
Christina
GM Customer Service
I have the picture hosted with Photobucket, so it wasn't coming from on my computer. I could see it when I clicked preview, but when I post it didn't show. I will try again the html code and see if that works. Thanks
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And that's not good. :sick:
Best,
Sarah
GM Customer Service
Thanks again "ralka" for your point in the right direction. I at least feel like if GM is not going to develop a procedure manual for their tech or implement a service recall; we can help each other in a small way. My dealer said that he had to take another Acadia with 20,000 miles with the same issues to the GM dealer for repair. Since working on mine, they now have a procedure to follow of some sorts. I will post what happens after the next rain....fingers are crossed.
Best,
Sarah
GM Customer Service
Paul Masse GMC in Rhode Island was very courteous, installed a new sunroof weatherstrip (bulletin #2407947) and fixed the instrument cluster at no cost, even with the vehicle out of the bumper-to-bumper warranty.
Disappointed that the problem existed in the first place, but more than happy with GM's response through this forum - thanks for al the help!
I certainly hope that others are meeting similar success.
Best,
Guy
Thank you so much for your kind post – I will be sure to pass this along to Christina!
All the best,
Sarah
GM Customer Service
I'm sorry to hear about the leaking concern you're encountering with your Acadia, and I see that you're already working with Customer Assistance. How is that progressing?
Best,
Sarah
GM Customer Service
I apologize for your frustrations. Can you please email me directly with your VIN, current mileage, involved dealer, and complete contact information? Have you spoke with GM Customer Assistance? I look forward to hearing from you.
Christina
GM Customer Service
I called yesterday and I'm working with Norma. The left side above the driver door is completely soaked today! I have taken pics the 1st is the driver side and the 2nd is the passenger side. I will be filming the leaks out the air bags and the 1/2 a cup or so that pours straight down on the dash & inside of the windshield.
The dealership can't get my car in until Monday. I took it by there today to show them these leaks. The service receptionist was SHOCKED and the service guy was as well. We will speak with Norma on Monday, but this is not something that we believe we should have to pay out of our pockets. If it does come down to that we will get an attorney involved. We are beyond frustrated Christina. This MADDENING! This is just down right WRONG! My husband has a manufacturing business and if his products are not right, he has to man up and fix the mistake out of his business pockets or issue a refund. We hope to have this problem fixed asap.
Thank you.
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GMC - I've never been so disappointed with something in my life! I absolutely love my 08 acadia, bought it on 12.31.07 and actually took it from the dealership's owner (his stuff was all in the car) and probably referred at least 30 people to them to purchase a new Acadia because I loved it so much! In just 3 short months my family got into my car, and drove out our driveway - my two boys in the back screamed they were just soaked! This is the start of a horrible nightmare that is still going on right now. Fast forward a few years, and over 6 times of being in the Service department, running the shower on it 5 times to locate the leak, and now other issues.....water runs out of the airbag location over my steering wheel, seat belt assemblies throughout the car, dash, carpets soaked, interior fuse box, and yes, my car looks like its been taken apart numerous times with all the scratches, seat lumbar knob missing, terrible spacing/stretching in the headliner, dash was removed and not set back properly- I am so devastated! Very regretful that I didn't just give it back to them after the first so-called repair didn't work - 6 months after purchasing! GMC did pay for one month of my payments because it was in the shop 3.5 weeks of an entire month.... WOW such a big help!
Now, I have ignition problem that they say I have to pay $1400 to repair, and its not because of the water leak - its a fuse block short! Well, wouldn't I have experienced something other than my car still running after the key has been removed from the ignition???? REALLY! Oh, and not to mention that during one of the attempts to repair my water leak, someone must have screwed up my evaporator coil under my dash because I've had to place $100 worth of Freon into my AC system 4 times this summer and 6 times total last year. Its another $1500 to fix that error that shouldn't be there!
Lemon law in GA is very strict, and was recently changed...I truly just want GMC to buy my car back or fix it! I do love this car, unfortunately I strongly dislike the service dept and dealership that sold it to me! I certainly hate to be such a dissatisfied LOYAL GMC/Chevroley customer but somebody needs to step up with all this and make it right!!!! GMC - do we really have to go PUBLIC with this water leak - like you need any more bad publicity when you're trying to make your come-back or REBOUND???? :lemon:
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After reading your post, I completely understand why you are frustrated. Have you already been working with Customer Assistance through these repairs?
Regards,
Sarah
GM Customer Service
I'm looking into a class action lawsuit. Would you be interested in coming along the side of us? I'm sorry, but this truly is NOT RIGHT!! Something HAS to be done and we are willing to be the forerunners to begin something!
From a very frustrated Acadia owner.
Please keep me posted on your progress. Please feel free to email me directly. I look forward to hearing from you.
Christina
GM Customer Service
Ok... Here is the deal... The dealer WILL NEVER be able to fix it. No matter how good their intentions are... poor design and your headliner will be ripped to pieces. Awhile back I found a post somehwere (i probably read hundreds of posts on this - yes hundreds) he is the deal... i guess GM had cut a few holes (two?) for some additional rack of functionality on the stationary moon roof. They decided to not go with the design for some reason and plugged the holes with that foam which leaks through... the pillar tubes have been an issue, but I think most of the water comes from the moon roof... and here is the clincher... you can't see the holes from the bottom, .i.e not by removing the headliner... ok the post said that they took it to a glass guy - the type that replace windshields... who removed the stationary moon roof from the top... once you do that you can see the holes pretty clearly then plug them with sealer, supposed no more problem. GM will not do this for you -- they can't... If you want to avoid the headaches: legal, GM customer service with no answers, but polite replies, service at the deallership with no real power... try this route...
Good luck!
I will be contacting the dealer first thing Monday morning to get it in for repairs. My major concerns are mold and electrical problems. Has anybody else had issues with either?
All the best,
Sarah
GM Customer Service
Norma is the one that is handling this case. The dealership as our car and we don't want it back! The dealership we have been working with is amazing and I hope to be able to continue to say that after this nightmare is over. We will find out more tomorrow on what is going to happen next.
Thank you
I just bought a 2011 Acadia SLT2 with all the options. namely the skylights/moomlight. As I have been reading throught the posts, I was hoping the leaking issue had been resolved. My vehicle has not been left outside in the rain yet. Winter is approaching and I expect to see lots of ice/snow and rain being built up on skylights. please, I would like to know the out come of your dealer visit. I have been chasing the poor gas milage issues with my Acadia. Seems to be getting around 12 MPG. I have opened a case with GM service rep. How is the gas milage on your Acadia?
As for gas mileage, that seems to be the worst part of the Acadia. We're getting about 15 mpg. 12 seems very low.
Did you ever open any Service Requests with Customer Service? Please email those to us, and we'll look into this further to see if there's anything we can assist with.
Best,
Sarah
GM Customer Service
We are more than willing to get a Customer Assistance case set up for you. Please email us some more details, including your name and username, the last 8 digits of your VIN, current mileage on your vehicle, the name of your involved dealership, and the details of the visit(s) you have made to address this concern.
Thank you for your patience and willingness to work with us,
Sarah
GM Customer Service
Sarah
GM Customer Service
I noticed your duty station is Rhode Island. I assume your here at Newport with me. If so. Look me up in global E-mail. So we can discuss the Acadia issues. I just purchased in November a 2011 SLT2. Richard.j.Glenn
As I have mention in a previous post on Edmunds. The dealer can't fix something that has an inherent design flaw. This is demonstrated by the fact that no error codes show up when the service technician does a scan. As far as the technician is concerned, everything is operating satisfactorily. Until GM recognizes and task there engineering group to research the issue nothing will be done. Accept customer service collecting data and archiving said data. This is truly a sad issue, when a customer is paying upwards of $50,000 dollars for a vehicle that does not performed per the advertize specification (gas mileage). This is truly fraudulent and deceitful advertizing to the consumer. I expect GM to be very slow if ever to acknowledge and rectify the issue. It will cost too much money. Apparently GM would rather gamble that this issue will not affect future sales of Acadia's. Had I read this Edmunds blog, I would have never purchase the vehicle. This issue is, you can probably guess is for poor gas milage. have been able to get the news media attention on the multiple Acadia issues?