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I traded it in for a Hyundai Sonata. We'll miss having an SUV, but we put all our money into this car and can no longer afford one.
The sunroof drains were fixed under warranty before we bought the truck several years ago. I looked in the sun roof drain pan and the drivers side was dry, but the passenger side was wet and had a puddle. Of coarse this all showed up after the 90 day warranty from the dealer I purchased it from expired and the 10 year/100,00 mile GM warranty expired on 7/31/2012. Just my typical luck. Any help would be greatly appreciated.
Christina @ GM Customer Service are you out there?
Steve
We're sorry that we didn't see your post sooner - if you had wanted for us to check into anything further we can be reached at socialmedia@gm.com (include your name and Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your dealership).
We hope that the appointment goes well today on your Acadia and look forward to any updates you have.
Sarah, GM Customer Service
Steve
"water tested vehicle, found no water entering vehicle. checked sunroof drains. Drain not blocked. Checked AC drain. Drain not blocked. Could not duplicate concern."
Lovely, Have to make another appointment so they can dig further into the car & look for the leak. My problem started after I went through a large puddle. And it definitely got the ecbm wet as the car wouldn't shut off and I got all kinds of alarms. Once it dried up all those problem went away. So next visit they will look at the ECBM area......So $90 and a day without the truck and no answers yet....
Steve
We're sorry that it's taken a bit to get back with you! Our main email responder has been out sick and we're working to get caught up. If you haven't heard back by 4:30pm EST this afternoon, please try resending the email and we apologize again for the delay!
Sarah, GM Customer Service
Steve
Within 4 months of having the car we had water pouring into the passenger side front headliner area AND in the back near the rear seats. We found this just a day or so after it started having problems turning off. So I documented it with a video. We could take the key out of the ignition and the car wouldstay running for a couple minutes until finally dying. We took it to the dealer and they said that they fixed the water leak as it was a faulty door seal. THat was what cause the electronics to go haywire. Thankfully we bought it Certified Pre Owned so we have a 12 month 12,000 mile warranty. Summer came and gone being one of the dryest ever.
Now this week it started pouring!!! Yesterday I got in the car and there was about an inch of water on the driver side floor. Couldnt believe it. Checked the passenger side and it was not as bad but still very wet and water was coming down the same exact place near the above handle of the passenger side door. So we called the dealership again and set up an appointment for today. Well the wife had to get cookies to the school yesterday so she jumped in the car since I was at work and when she got there the car never started again. Last night we had to have it towed to the nearest dealership. (same one as before) and they were hesitant on even giving us a rental car. I was persistent as we have 4 kids and I am at work most of the day so the wife needs a vehicle, and NO our Mini Cooper won't cut it.
So as of today we have 2,000 miles left until our warranty expires or about 4 months. I am already looking at trading it in but dont know what to do. It totally sucks that we will have basically wasted $8,000 to use this car for 8 months if we get rid of it because I doubt we will get more than what we owe on it currently.
I will be reading every single post on this and sending it to our dealership for them to read. Yeah like they will. Hope you all get your issues fixed. Wish i would have read all this BEFORE we bought our :lemon:
We're sorry that you're still having this leaking concern on your Acadia. If you haven't started a Service Request with Customer Assistance already on the phone and would like for us to check into this situation further, please email us at socialmedia@gm.com with more information (include your name and contact information, a summary of the situation, the last 8 digits of your VIN and mileage, and the name of your involved dealership).
Sarah, GM Customer Service
We're sorry that your experience with the Acadia wasn't satisfactory, but from the sounds of your post your Tahoe is doing its job well! If we can ever look into anything for you, please don't hesitate to contact us at socialmedia@gm.com (include your name, contact information, and the last 8 digits of your VIN with your inquiry).
Sarah, GM Customer Service
The repair took about 2 weeks. They did give me a rental after some feeling that they did not want to. We asked them to do the oil change and check our rear window that would not close from the drivers controls at the same time. We got our car back and they did a good job drying it out, however no oil change was done nor did they check the window issue. So we had to go back for that...which became an entirely different issue of them saying the window may not be covered under warranty and we needed to pay $104 to even dianose the problem. REALLY! I was on the phone with GM customer service so fast and they let them know otherwise. Very grateful for the Customer Service Number and them taking care of us as we feel pushed around at our local service center.
Anyway...back to the leaks...once they finished my wife picked up the car, NEVER recieved any details about the work. She signed somehting to pick it up and I wasnt there. SO who knows. I still need to go back and ask them for a detailed report of what they did to fix it. THE GOOD NEWS so far is that we have had some major rain here in Washington over the past month of having it back and we have found no drips or leaks so far. I pray that it stays this way and that Customer Service will indeed take care of the problem if it happens again after our warranty is expired here in the next month or so.
We're so sorry to hear about this leak in your new Acadia! Are you already working with your dealership on this? Please let us know if there is anything we can look into for you - we can be reached at socialmedia@gm.com (include your name, the last 8 digits of your VIN, and a summary of the situation with your inquiry). Otherwise, we look forward to any updates.
Sarah, GM Customer Service
Keep us posted on what you hear from the dealership! If there is anything you would like for us to look into for you, we can be reached at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN, and a summary of the situation so far with your inquiry).
Sarah, GM Customer Service
Sarah, GM Customer Service
Are you already in touch with Customer Assistance on this? If we can check into anything further with you and your dealership, please don't hesitate to email us at socialmedia@gm.com with more information (including your name and contact details, the last 8 digits of your VIN and mileage, and a summary of the situation).
Sarah, GM Customer Service
We toweled out as much as we could and drove 50 miles home. Then next day I drove to work, parking in a covered ramp and turned the key off. The car continued to sputter and shudder for about 25 seconds before shutting off. I came out form work 8 hours later and it was totally dead. We tried to jump it with my 2002 GMC Sierra but no luck even with a good charge on it. The ignition wouldn't even turn over. Sooo... had it towed DOA to our GMC dealer.
The Service Advisor had the cajones to plead ignorance and said he hadn't heard of any water issues with the Acadia. Seriously?! Immediately eroded my trust and I guess I'm gearing for a battle. We are Day 1 and just starting this ordeal. I may try to open a service ticket with GM Cust Service after seeing this thread.
I see that you may be looking to contact us about your situation. We can be reached at socialmedia@gm.com (include your name and contact information, last 8 digits of your VIN and mileage, and a summary of the situation).
Sarah, GM Customer Service
I got root cause and my estimate today ~$1700-2000 in parts (circuits, wiring, harnesses etc etc) and 30-40 hours labor shooting high because they didn't know how hard it would be to tear out and replace carpet. All told... $6000. Root cause, clogged drainage tubes. Clogged with sediment. How is a consumer supposed to know when tiny tubes buried in the mechanism of a sun-roof are clogged?! It that even reasonable?
Pretty morose. And by the way, the GM socialmedia customer service group is pretty useless... probably not worth your time to email them with your issues and last 8 of VIN unless you simply need a cheerleader.
Have you spoken with Customer Assistance already on this issue? We're sorry that you're so frustrated with your vehicle and would be happy to check into this further if you were to email us at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).
Sarah, GM Customer Service
The lemon laws of my state don't apply here so we are feeling adrift. We did talk to our auto insurance agent and he was alarmed with the $6000 estimate and asked to get involved. It is early but thank you State Farm (unabashed plug).
I also have to recant some of my words with regards to the GM social media group. Brandon came through and opened a GM customer service ticket so that is unexpected progress. We'll see what GM says. i'm open to creative solutions but a free oil change isn't going to cut it. I apologize to the GM social media group... it is hard to not get emotional when you are staring at a ~$6k bill, your vehicle isn't even available and you have so many stories of failed remediation.
I guess we will see and I will provide more updates as things progress.
I just got the same run around from Nyle Maxwell GMC in Round Rock. Even though I purchased a 100K extended warranty, they said it "didn't cover water damage" What???? this is a known issue that caused damage to a warranty part?
Filed claim with GM and they offered 30% off. Really a matter of principle at this point. Curious why GM did not issue recall based on potential failure of operation or safety systems?
This car, so I thought, was my dream car... its been nothing but problems since almost DAY ONE of ownership!
I am in the process of contacting the Attorney General and possibly an attorney.
PS. My dealership told me a few days ago this was not a recall issue and that the Lemon Law would not apply to this issue because its not Safety related.
State Farm is waiting in the wings to get involved but I would like to give gm every opportunity to make this right. I've invited creative options for getting out of this vehicle with the only stipulations being that in not be an Acadia and no more GM engineered sunroofs.
Had an interesting conversation with the service advisor at the dealership today. Their 'root cause' premise is debris in the drainage tubes. I asked him... how, if the sunroof is in a fully closed position, are the drain tubes even a factor. Should the seal hold the water out. He, of course said that all sunroofs can leak and the drainage tubes are engineered for that. I asked did they expect liters upon liters of leakage or just a small drip? The conversation ended pretty quickly after that. I know they have the least stake in this fight but I somehow expected more.
Sure wish Dateline would get interested.
I hope the GMC rep is still following this thread. We've always purchased American-made autos, but this experience has driven us away. Shame on you!
The most recent occasion for the sunroof leadking occurred on Tuesday, March 12, 2013, after rainfall, I noticed dripping water coming from the driver's side sunvisor and the front left column was wet.
This has been a regular recurring problem/issue for this vehicle. The dealership has serviced this vehicle at least 2 previous times for similar leaking issues. The first time was under warranty. The second time cost me close to $300 and now this third time also cost me close to $150.
I did submit an email to GM Customer Assistance and they promptly assigned me a case number (71-1165006531). But all of my follow-up appears to be sent to a black hole. I have not received any responses to my follow-up emails. The concept to reach out to GM Social Media is a good idea but so far their responsiveness is lacking and needs to be reviewed.
serviced.
The most recent occasion for the sunroof leadking occurred on Tuesday, March 12, 2013, after rainfall, I noticed dripping water coming from the driver's side sunvisor and the front left column was wet.
This has been a regular recurring problem/issue for this vehicle. The dealership has serviced this vehicle at least 2 previous times for similar leaking issues. The first time was under warranty. The second time cost me close to $300 and now this third time also cost me close to $150.
I did submit an email to GM Customer Assistance and they promptly assigned me a case number (71-1165006531). But all of my follow-up appears to be sent to a black hole. I have not received any responses to my follow-up emails. The concept to reach out to GM Social Media is a good idea but so far their responsiveness is lacking and needs to be reviewed.