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8/29/11-- vehicle is currently at dealership with 1 week left on the drive train, had anybody had their issues 'solved' with the 'fixes' listed on this feed????
PLEASE NOTE-- I went to the NTSA site and filled out a safety complaint form tonight as that has become an issue, and I URGE you all to do the same..... http://www.safercar.gov/
replaced master air flow sensor
repaired? intake valve
changed spark plugs (one was bad)
Total: $1780
Ouch, but work great now. Good luck.
I was about to pick my kids for music class. My 2007 Tahoe won't start. It shows "Traction Control" and "Stabilitrak". I had to cancel the class. Don't know if it is still under warranty.
Classic dealer too, they don't have a clue what's wrong with my vehicle till I read up on it a bunch and suddenly they seem to know what to do like clockwork, but the day before I got bewilderment, confusion, and 'let's just replace the next part' game....
I have recommended the replacement of the fuel pump to several others with the same issue, once it was replaced, their's , and my truck (and yours too )was back in good working order. Good luck, Tyler in Kentucky
Good Luck!!!!
I'm sorry that you've experienced Stabilitrak difficulties with your Yukon. When was your most recent diagnosis performed by your dealership? If it was within the last 30 days, we can follow up on your visit with them. Let us know!
Sarah, GM Customer Service
If you would like for us to follow up on this with your dealership, please email us at socialmedia@gm.com with more details (including your name, Edmunds username, contact information, the last 8 digits of your VIN and mileage, and the name of your dealership).
Sarah, GM Customer Service
And just for the record, after replacing the throttle body ($400) yesterday, my Yukon is still experiencing a delay from when I push the gas pedal to when it actually goes. Same as before. Same as it was doing right when all the stabilitrak /check engine warning lights came on and I lost engine power. Am anxious every time I get behind the wheel now and am waiting for the other shoe to drop (so to speak).
Did anyone ever file suit due to Lemon or Class Action?
Towed to the dealership and they charged the battery and found no issues with the yukon or the battery. Just outside of warrenty but less than 34k miles!
Now today the stabilitrak lights start to blink. Going to have to take it back in and see if they can fix it. Glad I found this site as it appears that GM hasn't got a clear hold of the issue and the likelyhood of me getting this resolved the 2nd time would be slim without this knowledge.
Wish me luck...
Sarah, GM Customer Service
We're sorry to hear that you have not been satisfied with your Suburban. If you would like for us to check into anythign further with your involved dealership, please don't hesitate to contact us at socialmedia@gm.com (include your name and contact information, the last 8 of your VIN, and the name of your involved dealership).
Sarah, GM Customer Service
I've also noticed in the threads/responses that the GM customer service team has become much more active on this topic in the past few months. So I will ask you...are there any recalls or bulletins to which I should direct my local mechanic (not a GM dealer) or the local GM dealer, if I ultimately need to go there to have the issue addressed?
I will also add that this is my 2nd Suburban (in a row) and I've been pleased with the automobile overall. But, I am very concerned about the safety and reliability of my automobile and am beginning to wonder if it's time to look for another make/model.
Thanks in advance for any help you can provide.
As far as the battery is concerned, we would suggest to check with the manufacturer of the battery to see if there is any sort of warranty (even a graduated one) on their product.
If you wanted for us to check into your vehicle's information to see if there are any open recalls please email us the last 8 digits of your VIN, your name, and contact information to socialmedia@gm.com.
Sarah, GM Customer Service
We're glad that you're okay after that scary moment on the roads last week! Let us know if you wanted for us to check into anything by email us at socialmedia@gm.com (include your name, contact information, the last 8 digits of your VIN, and a brief recap of the situation so far).
Sarah, GM Customer Service
This is a concern that must be investigated and fixed by gmc
Sarah, GM Customer Service
Also, my Tahoe constantly has this noise like a CD is spinning... even when the engine is off. The CD player is empty. The noise is getting louder and really irritating. Customers ask me about it all the time. Anyone else having this problem?
If you purchased your Tahoe new last year, I would suspect you're still within your bumper to bumper warranty (unless you've exceeded 36,000 miles). Any plans on working with a dealership?
Sarah, GM Customer Service
We're sorry to hear that you are having these troubles right now - it is a tricky time of year. If you want for us to check dealerships in your area to see if they would be open tomorrow, email us your name, contact information, the last 8 digits of your VIN, ZIP code, and a summary of the situation (socialmedia@gm.com).
Sarah, GM Customer Service
Ive been onto several forum and have found where others have experienced this same issue... its very apparent the dealerships have no idea how to fix it. Yet customers are forced to pay to 'fix' something only to have this issue come back days to weeks later.
I AM IN COMPLETE FEAR OF MY FAMILY'S SAFETY WHEN DRIVING THIS VEHICLE.
Are you already working with Customer Assistance on this? If you would like for us to check into this further, please contact us at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN, and a summary of the situation so far).
Regards,
Sarah, GM Customer Service
Here's the next phase in my story on the Stabilitrak experience:
The morning after my last post, I jumped the Suburban with no issues and the car seemed to run fine again. Then on Christmas Eve we were on our way home from a short trip (5 miles) when the engine started to make a clattering sound and the Stabilitrak warning message came on. We parked the car as soon as we got home and didn't drive it again until two days later when I drove it straight to my mechanic's shop (still making the same clattering sound).
I work with a local, independent mechanic and I trust him a lot. When I pulled up to his shop, he heard the engine and said "That's not a good sound." He recognized the sound of bad lifters...maybe because he had seen two Suburbans (2007 and 2008 models) the same week with the same problem. Come to find out, Chevy has redesigned the lifters on my engine model 4 times since I bought my Suburban and they've also redesigned a portion of the oil intake from the oilpan. The issues associated with those two fixes will generally manifest themselves in excessive oil consumption (sound familiar anyone?) and rough running engines due to cylinders "dying".
Unfortunately, my mechanic confirmed pretty quickly that I had standing oil in places I shouldn't (so I needed the redesigned oil intake baffle) and I had a bad cylinder (so I likely needed the redesigned lifters). He was pretty certain it was "just" a bad lifter, but said he wouldn't know exactly what was wrong until he got into the engine.
After getting a $3,500 estimate for fixing both problems (included replacing all the lifters and some other maintenance-related stuff you wouldn't ordinarily do unless you're tearing your engine apart anyway), we investigated with a dealer and found that we were getting a pretty good deal. We told our mechanic to go ahead and do the work. He called me yesterday, after getting everything pulled apart and confirmed that the lifter on one cylinder was completely collapsed and was the root cause of the engine noise. He is also fairly certain it's been bad for a while and is the root cause of our Stabilitrak warnings. We should have the car back tomorrow and I'll get a full report from the mechanic on anything else he noticed. Hopefully this will be the end of our Stabilitrak woes!
When I originally asked him about the Stabilitrak warning messages my mechanic told me those were just the way the computer manifested any number of issues and that any competent dealership could read the diagnostic codes from your car's black box, do a little investigation, and quickly determine the root cause(s) of the Stabilitrak engine warnings and related engine behavior.
My advice to anyone experiencing Stabilitrak issues is to be an active consumer...read the forums and do your research to best determine what might be wrong with your car. Then find a mechanic (either independent or at a dealer) with whom you are comfortable and have them read the diagnostic codes from your engine. If you're going to a dealer, you will have to get past the receptionist and the order takers before you can talk to someone who works in the shop and will be able to talk to you intelligently about your car and it's issues. Be persistent. If you can't talk to the person reading the codes and doing the work on your car, go somewhere else. Everyone should have a mechanic they trust; if you don't, it's time to get one and this provides you an opportunity to do so. Invest some time in finding the right mechanic and it will pay off in $ and in the satisfaction of knowing someone competent is maintaining what is likely one of your biggest investments...your car.
If you would like for us to do any follow up on the visit you made to your dealership, please contact us via email with further information (including your name and contact information, the last 8 digits of your VIN and mileage, and a brief summary of the situation).
Sarah, GM Customer Service
After reading the many posts here, I had some similar issues with other systems: (1) my tire pressure light is constantly on and won't measure the pressure in the front left wheel (2) The a/c was only working sporadically on long trips - would blow warm air after about 1 hour of driving (3) back right window works on and off right around this time. All of these items are things that have been reported by other tahoe/yukon owners before stabilitrak system went out.
My new question to the group is (1) has anyone gotten anything out of communicating their concerns with GM Customer Service (i.e. "Sarah")?? I've heard NOTHING. (2) Has anyone taken any legal action against GM related to the stabilitrak system failures??
It seems to me that GM is being negligent by failing to launch a recall on whatever is causing the stabilitrak system to fail. My concern is that something bad may happen soon and am disgusted that nothing has been done by the manufacturer to prevent. It may take all of us banding together (similar to Toyota Prius acceleration problem) to take legal action before someone takes notice and does something.
Thanks and be safe out there...m
From a Customer Service standpoint, the main thing we're able to do is to collaborate with the dealership to see what the diagnosis is, follow up to see if a solution was found, and try to ensure your satisfaction with the experience. Additionally, I have documented this thread for further review by my supervisors.
I wish I personally could do more for everybody on this thread, but as I'm not technically trained and as I have limited resources to work with, I'm afraid that this is the extent of my abilities.
Sarah, GM Customer Service