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Audi is going to "...replace the lower (upper) control arm with a wider, heavier version. Ours are coming from Germany and should be here any day."
"According to the rep, they understand the repair has worked on another Audi with the same problem and has solved the issue entirely."
"it looks as if we have a solution to the steering wheel vibration issue. We are on our third day of driving the Q7 with new control arms and it's steady as a rock. The steering actually feels more stable and solid and there is no vibration at all."
"I would highly suggest that all of you with this same issue contact your local dealerships and have them review the current TSB on the issue. "
When I asked a local dealer they said they knew nothing about any TSB. So perhaps if enough of you are out there digging, someone will come up with the TSB # info on this...or find out that one does not exist.
Leased from NW NJ dealer and was very happy with experience.
On the 3rd day glove box wouldn't open... with EZPass in it After trying 2 other dealer service depts. in NJ by my office and 1 in NYC by my house, settled on the ONLY one that was willing and able to pry that thing open and rescue the EZPass. 2 months later a new box came from Germany.
Since then, have visited that service dept a few more times and cannot say anything but high praise, esp. for the service advisor.
Every now and then CHECK OIL PRESSURE comes on. At first I thought it was the "COLD WINTER" thing, but it keeps coming on in all temperatures. Goes off after restart. Dealer tried to reset some software - to no avail - they cannot replicate the problem. :mad:
Lastly... the funniest and probably most annoying thing - gas tank lid does not open. Again, at first I thought it froze. But then, it kept happening in 50, 60, 100 degrees. Dealer tried to fix - worked for a while. Thank god for WD-40 and a PLASTIC SPOON which I often use to pry it loose before pushing the release button. My car-pooling co-workers have a blast each time we go to the gas station... to them, my car costs $60,000.01 - that 1 penny is for the spoon - the MOST IMPORTANT accessory!
So... even though I enjoy the car most of the time, I wish it wasn't THAT annoying some other times.
Now a question... did the Maintenance Brochure come with car? I do not have one and cannot find one online either.
Can someone tell me what the recommended maintenance is around 10-12K miles if any? My car annoyingly reminds me of "SERVICE!" yet my maintenance contract only covers 15K service and I was told by the selling dealer that the contract is supposed to cover all the maintenance I would need except brakes and tires.
Sorry for the long post and thanks in advance.
Nothing about when to replace the spoon though.
The metalic noise improved up to the warning oil is dashbord.
The metalic sound also... 3/4/5 seconds.
Changed the oil and check oil filter housing and found a lot of metal particles.
Car was sent again to local audi dealer plugged to a oil pressure sensor and at the mornings the oil pressure was very low associeted with the oil warning and metal noise for 4 seconds .... restart`: Ok.
They took all angine and transmission down remove sump to check crankshaft bearing etc they were scratched !
They remove the oil pump and for it they had to dismount the transmission gearbox as it is located on the back of the cylinder head the oil pump was dameged and also scratched, the reason is a oil retention valve bolted to the block under the cylinder head wich lets all the oil to return to sump so every norning the oil pums works dry until it pumps the oil again to the upper engine.
Camshafts were danificated also.
They changed averything and i got the car back...
Again there is a metalic noise in morning at startups but now only for one second no more oil warnings...
I think audi knows very well what is happening my friend also has a Q7 3.6 and makes the famous noise as mine makes now but he never got the oil warning and noise is only one second in morning at first start up my car is from september 2006.
You can go to audiworld forum and see fotos of my car and engine removed on my account.
I did not realize it was that serious .
How long was your Q out of commission? I am not sure I'd be willing to part with mine for a long time - being a leased car with 1 year left and the ONLY car in my family I cannot afford to be without it, or get some lousy undersized loaner and continue to pay $$$$ monthly for it.
Also, do you have the gas-tank-lid-Plastic-Spoon issue as well?
I was not such an avid web poster/researcher with the Q as I was with my previous car, so seeing some of these posts here about all the problems makes me very uncomfortable. I thought my Q was near-perfect except for those few "minor" quirks.
Steve, thanks for the maintenance link. Much appreciated. I guess I'll wait till 15K - that SERVICE reminder must be a dealership gimmick.
Still, does anybody know if the MAINTENANCE Brochure is a standard-issue literature?
From what I understand its only with some of the 3.6 2007 engines.
Engine is lost seized ... its only a question of time until you will be in the midlle of nowhere and the car broke ...
Happened to me see fotos of my car end engine in audiworld forum jorge da cruz account see please .... dont let your dealer fool you around...
I took it seriously even the first time.
However, due to loaner availability and other minor stuff, I called Audi Customer Service first and...
1. "A known problem" with a documented solution as of July 2007
2. Should NOT cause damage to the engine
3. Audi does not get involved in the loaner car business - it's up to a dealer. Warranty does not explicitely provide for one. :mad: Who do they compete against? YUGO???
So I have a call with my service dealer to see if I can "stretch my luck" until the next service appt, and if they can arrange for a loaner for me (of equal size and preferably same value).
Will post here of any resolution.
Thanks again for the input.
See my account there you will find some support for your problem and present-it to your dealer if not they can say it is you the reason why the engine seized.
You need to show a mechanic at audi dealer my images he will understand easy and will investigate the car one morning to listen to the metalic noise&oil warning!
No engine failures, no vibrations - nothing !
NW Eastside Dealership does a fine job everytime I drop in for minor things (they also offer unlimited free washes !) & I've serviced it only once on their advice. 20K service coming up in 60 days.
Driver Side door squeak - WD40 or equivalent liberally applied by dealer & problem solved.
Gas Tank flap does not open on ocassion in last 2 months - always works when I take it to dealership, so I look sheepish. Therefore, I take the manual way out - open back hatch, open RHS felt panel & tug on metal manual clasp inside - flap opens & works a few more times without manual intervention before it clams up again. No spoons being used.
Back Hatch - on ocassion pops open, but does not auto slide into preferred height position. Press button & repeat process (door will retract into closed position) & you press button to open again - it should work fine.
Rail covers of front passenger seat rails tend to slide off when seat is moved back. It has to be clipped back in place.
Rare 'Microsoft' freeze moment with AMI. Shut engine & start again - problem goes away.
Adaptive Air Suspension failed on one ocassion - this is hilarious once you get past the fright - all of a sudden, I got this suspension failure sign flash on the dash, on a short drive. The Q7 rolled around like a ship in water & by the time I parked, the entire body had sunk over the top of the tire wall into a 'deflate' mode - looked an old NYC cab. However, on re-start of engine, Adaptive suspension 'regained' status and went back to preferred 'automatic' setting. Never happened again.
Never regretted my choice in August 2006 to go for this beauty (or beast, as you may..) and I love the long gazes / stares the Q7 gets from all the other drivers (including other Q7 drivers). If you don't have it, you are missing something !
By the way, what happened to the Audi Q7 iPOD integration kit for 2007 models ? My dealer still has not seen one here in the Pac NW.
1. there is a rattling noise from the rear if the third row seat is not up.
2. the "shutter" to the rear sun roof does not seem to stick in its lock.
3. i am getting this you need service at 10k miles warning, while the dealer says it is scheduled to be at 15k.
4. my wife does report that she is at times not happy with the initial acceleration.
5. i did have a moment of computer freeze which was taken care of by restarting the engine- has not happened again.
reading all the alarming stuff however, has put me on alert!
thanx
Since being back in the shop, the computer recorded a failure in the rear air dump switch that brings the tail down for loading so they are replacing that. The tech noticed that the compressor doesn't always come on to get the car self-levelled so that are replacing that too. (I hadn't noticed that...) They are also upgrading the software for the rear hatch, hopefully it will now respond to the button to close remotely now...
They acknowledge the TSB for the vibration issue, but at the moment have swapped the tires front/back and rebalanced them, with a claim that the vibration issue has been fixed. We'll see when I get the car back.
I use the door mirror switch in the right position and when driving off the mirror motors make a grinding noise when going back to normal position, but no funny noises when getting into the down and right mirror position. Tech claims all Q7's do that. Anyone have the same noises?
I've had my MMI enter the initial startup screen and freeze there a couple of times over the past week, once at cold, and once when switching from rear camera mode to CD. Anyone else?
If anyone has successfully integrated the iPod control function into a 10/06 production Q7, I'd be interested in hearing about it.
Has anyone had this brake controller activated. All other connections on the 7 pin connector function correctly.
speak!
What device would I need to tinker with so Audi will takeover even if the headset is connected.
Any advice is appreciated.
Is adaptive air standard on the 4.2 Premium?? It is never listed and I wonder if the dealers are all just idiots and don't know what it is....
How does that stack up against the prices you had to pay? What was parts/labor ratio? I figure I can probably only save on labor if I go to a local shop and not to a dealer.
Thanks.
Just did it yesterday so cannot yet say if it actually worked
However, I am very skeptical as to the usefulness of the update - instead of fixing the underline problem they taught a computer to ignore the "dry" starts?
Wish Audi would allow the "power closing" of the tailgate using the key fob, like other car companies.
My engine was completly kaput after 5000 miles and i had to pay myself all the costs of oil pump repalcement ( a mechanical nigthmare) because my audi was not bougth here in Angola (i imported-it from texas) my camshafts were damaged and even the cranckase bearing rods were damaged (scratches)
Audi dealer here never put the 0W20/30/40/50 oil or 10W40 but instead are using 20W50 oil so it not downs so easely to the oil sump leaving some oil in the upper part of the engine so at least there some oil in surface at cold starts.
Also overfilling i do not konw why is causing more (metalic noise at start ups) that metalic noise should last for one second only !!!! if over filled with oil ( more than 6 liters of oil) the noise ( and engine dying) last for more than one second.
So to prevent...
Put a 20W50 oil
Do not overfill ( 6 liters enougth)
If noise lasts 2/3 seconds so your oil pump is damaged already wich kills the engine.
Please belive-me all electronics on board of the Q 7 3.6 does not advice you that your oil pump is damaged, camshafts, beraring rods are also being damaged!
Its only tells you there is a lack of oil pressure at cold start if it takes 2/3 seconds to pump back the oil up to the engine at every cold start.
jorge.da.cruz@gmail.com
See pictures of my damaged engine and Q7 at audiworld forum . com / Q7 Jorge da Cruz engine failure
I haven't had any coolant loss like you describe...how much coolant are you adding each time? Small (less than a cup or so) are probably OK without any evidence of overheating or leaks.
And are you sure you are FULLY closing the coolant reservoir cap? It will screw down tight and then there is a last, little turn with a big "click".
(Scott, I tried to reply to you but your email bounced - hope you see this!).
AUDI knows!
My car engine was completly lost and i had to pay miself all expenses.
I imported the car from texas myself and local dealer didnt took any responsability .
Only the mechanics were involved and i thank them !
Audi in germany only answered some evasive e-mails and etc etc.
I had to import all spares and pay the dealer all at my cost.
That oil pump is S H I T and audi knows the engine has a valve who retains the oil fro returning to sump that valve is defective and car has dry start ups after being stopped for one nigth or 6 h.~
That engine noise (metalic) is your engine dying....
Sorry but welcome !
Dont belive ? go to audiworld forum and searche jorge da cruz , see my pictures there show them to your dealer.
I had my MMI system replaced because a coffee cup in my cupholder between the driver and passenger seat spilled onto MMI control buttons. Now 7 months later my son spilled a bottle of water and the next day the MMI stopped working. I bought the car into my AUDI dealer who are excellent BUT they claim AUDI HQ will not covered because it was an EXTERNAL influence... So they will not replace the MMI ... I have to pay $1000+ to fix it !!!!
This is RIDICULOUS!!! Who is the GENIUS engineer who designs the MMI system which sits below a CUPHOLDER and yet it a liquid is spilled on it ...IT SHORTS OUT .... OH and it is the CUSTOMERS error not the AUDI engineers...
I love my Q7 but they screwed up with this one design feature and they should just admit it and fix it and stop blaming the customers !!!!!!!!!!!!!
If they do not resolve this I wil NEVER buy another AUDI again !!!!!!!!!!
I had my MMI system replaced because a coffee cup in my cupholder between the driver and passenger seat spilled onto MMI control buttons. Now 7 months later my son spilled a bottle of water and the next day the MMI stopped working. I bought the car into my AUDI dealer who are excellent BUT they claim AUDI HQ will not covered because it was an EXTERNAL influence... So they will not replace the MMI ... I have to pay $1000+ to fix it !!!!
This is RIDICULOUS!!! Who is the GENIUS engineer who designs the MMI system which sits below a CUPHOLDER and yet it a liquid is spilled on it ...IT SHORTS OUT .... OH and it is the CUSTOMERS error not the AUDI engineers...
I love my Q7 but they screwed up with this one design feature and they should just admit it and fix it and stop blaming the customers !!!!!!!!!!!!!
If they do not resolve this I wil NEVER buy another AUDI again !!!!!!!!!!
thanks
I have my Q7 since November last year and I didn't have any problems at all. My previous car was Volvo XC90, nothing but problems. After 2 months it broke down on me and after that every two weeks was some different problem, we had to sell and then I got my Audi.
I would not change for nothing.
Ellie
I agree its a flawed design! I also have an A8 and thankfully the spillage hasn't happened on this vehicle yet. ( although it is less susceptible).
Let me know how you make out with your dealer discussions and I will likewise.
I LOVE my Q7 but if whenever I spill something it costs $1000+ to fix it THAT IS JUST NOT FAIR !!!
AUDI is just not being FAIR !!!
I have called US customer service ((877 827-2665) and they just yes you to death and then AGREE to do nothing !! They really did not seem to care they just wanted me off the phone !!
I spoke to a customer service rep who was nice but could not help . Then a "supervisor" called me and he was RUDE and just about told me to go stuff it.
I was in Europe this week and a AUTO industry guy told me to send my complaint to WWW.AUDI.de It is the German HQ website. He said they may actually listen.
but it is in GERMAN !!
Oh well....
I plan to write a letter to AUDI USA PRESIDENT so you may want to do the same
Johan De Nyssch
3499 West Hamlin Road
Rochester Hills, MI
Also I sent an email to AUDI Germany customer service and will post their response !!! :mad:
I really have no time for this but either they admit the design flaw and fix it o I have to sell the Q7....
I really do love it but this is unacceptable treatment of a customer by AUDI !!!!
They made a stupid design error and should agree to fix it and not penalize the customer !!!!
I plan to write a letter to AUDI USA PRESIDENT so you may want to do the same
Johan De Nyssch
3499 West Hamlin Road
Rochester Hills, MI :mad:
If you have nay questions ask the dealer or sent a note to the president .... His staff is hiding this MAJOR customer sat issue from him and of course new and prospective Q7 customers !!! :mad: ...
Johan De Nyssch
3499 West Hamlin Road
Rochester Hills, MI
That is what I did and it cost me $1000+ to fix !!!
tidester, host
SUVs and Smart Shopper
SO sorry...
On de Nysschen not being PRESIDENT of AUDI USA... Thank You for the correction BUT AUDI CUSTOMER SERVICE told me it was Mr. de Nysschen
Hey bit more imporatnat any advice on raising this issue to other AUDI Q7 owners so we can get AUDI to step up to fixing this problem ?????