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They scanned and couldn't find out any mal functions on transmission.
I will take back my car tomorrow but still worry what if the same problem occurs in the future.
Service guy said they never have heard about new software update for the transmission.
I am not sure I agreed with you sentiment. It is a shame that Infiniti release a car with the transmission program not completely work out and they suffered by having slow sales and has to put up with subsidised lease program to move the cars. But the purchase decision is yours.. Don't you do any research before you buy the M? The transmission problem was discussed on every car mag reviews that I saw and in every single M forum that I visited.. You have ample opportunity to weight the + and - of the car before making the purchase. Don't blame Infiniti for your buyer remorse... Blame yourselves for making the wrong purhcase decision.
I read every article I could find on the car in many car mags , including Car and Driver, Motor Trend, etc. and remember only one writeup mentioned that the tranny sometimes seemed "confused". What an understatement. Even the article from Consumer Reports did not mention any issue with the transmission performance and they are not bashful about presenting a problem. I read a few forums but did not get the sense that this was a major issue
In the end, I say, yep, it is my fault that I decided to purchase this car. But I did not know or expect that the transmission would be as eratic and aggravating as it has proven to be. Maybe I just got one of the bad ones. My other Infiniti autos were great cars and I fully expected if there was some kind of issue that Infiniti would promptly correct the problem. Apparently, a bad assumption.
and the TCM (ITB11008 transmission). So make sure you mention both when you bring your car to the dealer. The more I drive the M after the software flash, the happier I am. It has made a REALLY big difference by eliminating the "hiccup' when you start up from a stop, and it has even smoothed out low-speed downshifts. It's probably the best thing to happen to my M since I got it.
That upgrade definitely made things better and increased functionality.
On another note, I thought my navigation system besides being years out of date on multiple locations in my geographic area leading me not to trust it in other areas, was slower than watching the grass grow. I was reluctant to complain after the criticism I received for my transmission complaints. Now I see there is a "fix" for that as well. That is a lot of "fixes" for a $50,000+ car. I'm wondering if anyone else feels that maybe Infiniti should have gotten the car design right before they released it on the public?
But isn't what you lay out identify your problem? Why trusted any manufacturer? It is not like we don't have a lot of choice in the market. If you decided to buy a car blind without any review and any real wheel time to test it out, whose fault is it? Blaming the manufacturer does absolve your basic need to do dd on your purchase. It is not like Infiniti didn't have transmission shift problem in the past. I have 3 inifiniti in my household now, an 07 G35, a 10 G37 and a 11 M37.. My 07 G35 has transmission shifting issue and they fixed it about 1 year after I bought the car. My 10 G37 has shift issue also and Infiniti has a TSB fixing the problem and 11 has a TSB solving the program.. Each time I know the problem before I walked in and leased the cars. And I was compensated by the low money factor and rebate etc.. For my money it was the best car I can leased, transmission shift problem or not.. After all this is the purpose of this forum, to exchange information about our car and to let other know the potential problem of the car before or after they buy the car. I assumed that you won't buy your next car without reading extensive review from exisiting owners and test drive the car extensively first. So it is a good lesson to learn...
yap.. It is dangerous to buy first year auto regardless of brand. Cars are getting so complicated that manufacturer really has no chance of testing and fixing all the problems before they release their car. And the first year owner become the geniue pigs that will test out the cars. The only way to really protected ourselves is to buy cars in the 2nd years (or at least have enough owner review published) or later and lease the car instead of purchasing them.. Lexus has a lemon or two (engine valve problem that need rebuilding engine at the dealer, frightening thoughts). BMW has a problem with the 3 series high perfromance fuel pump (some owners in bimmerfest reported to have 3 and 4th fuel pump replaced under warrenty ).. Mercedes does not seems to have any major problems going on now, but I would not trust them either...
bienster- I don't blame you for venting your frustration with Infiniti- you think you can gamble on a premium brand with a pretty good reliability history, and it sucks when the gamble doesn't pay off. But, thanks for sharing your experiences, and hopefully your next car purchase ends up better than your M37. Thanks to posts like yours, I paid more attention to the transmission during my test drive, noticed the quirks, knew they would not go away, and ultimately did not buy the M37x. Too bad, because it is a really sharp looking car inside and out.
I am very interested in the 2012 M37x, but I'll need to carefully reconsider that as an option. Forums like this can be a real eye-opener, and people should be encouraged to share the good and bad.
heh heh, I think the only thing we learned from the venting is that buying the first year production car is dangerous and buying it in the first 2 to 3 months is even more so. But as you pointed out, it is an individual choice to make so why blame the manufacturer when the gamble did not pay off? And in this case, I think Infiniti is doing the right thing. They come up with a fix.. We will see if the fix actually work well or not.. But Infiniti definitely are paying for their sins and has to subsidy M heavily and the early adapter definitely suffered from the problem...
when you buy doesn't tell us anything about the car and only discourages people from sharing their stories. That doesn't help any of us and doesn't seem to be the point of these boards.
I did share my thoughts on the M in this forum when I first got it. It is in the late Dec time frame. You are welcome to search for it. I like the M a lot. I sold my LS460 with a lease payment of $1030 because of their valve spring recall (and by the way I did not go to internet to vent about the recall) for an M37 for a lease payment of $590 (tax included in both cases) and I don't miss the LS a bit.. The LS is more luxury and quiet, the sound system is 2 to 3x better than the M and the acceleration is faster. However, driving with the M give me a much more secure feeling, the interior is very inviting to my eyes, and the safety features (lane departure/blind spot) help me a great deal when driving the car at night..
I have the same transmission issue and the car did o.k. in C mode but not very enjoyable in sport mode.. Took the car in for the transmission and ECM reflash a couple days ago and right now the car is on Sport mode full time .. Still evaluating the change but it is doing pretty good so far.. The shifting is a lot smoother and the jerking motion while slowing down in Sport mode is gone (mostly).
One thing I would like to point out is that Infiniti is not doing well with M and it has a pretty good incentive, money factor and residual for those who lease the car. It will be good to evaluate this car not just based on MSRP but with our payment in mind. In my case, the LS that I replaced has an MSRP of 75K and the M that I have not has an MSRP of 59K but the payment is about 40% less when compare the M to the LS. And LS is definitely not 40% better car than the M. I cannot find a better sedan with less than $600 payment in the market today..
My point of posting is hopefully potential buyers will look at the M in totality (the cost, the good point, the bad points, the reliability, the dealer). The transmission problem posted problem for all the early owners.. But if someone is buying the car now, may be they can make out with the combination of fix and heavy sub from Infiniti....
The audio systems still not working as I like. The volume adjusting function does not work at all. And the high and bass seem to be pretty muddy.. I have treble set to -1 and bass set to -1 for now.. Anyone find a solution to the audio sound quality issue? Would changing the speaker help?
Last week, back at the dealer for the latest fix to fine tune the transmission. Much improved......for about a week. Now it has again returned to the original operation. Help!! Has anyone found a solution for this problem. I have even toyed with selling the car and have only had it for six months.
In postings I was criticized for buying a "first year" car. Carrying that to the extreme, nobody should buy a first year car. The only problem with that logic when manufacturers do not fully test their cars before introducing them is that the second year cars defacto become the first year cars. Anyway, four out of my five Infiniti's and four out of four of my Lexus's have been first year cars and there has not been a single issue or complaint with any of them. Between the de-contenting of this car compared to the previous edition and the sundry performance problems, Infiniti really did a good job of damaging their reputation.
I have not contacted the dealer since the last visit but the service writer promised to contact me if another bulletin is issued. If I don't hear anything I plan to contact him again in about a month. Let's keep the pressure on.
http://townhall-talk.edmunds.com/direct/view/.f21ba34/0
However, Infiniti at least continue working on it and trying to do their best (I hope).
Except for the problems mentioned here, I love the car. What a shame to have the driveability issues we have to put up with.
Did you do the transmission reflash for 10 G37? I have a 2010 G37 coupe as well as a 11 M37.. And we did the reflash for both cars a couple days apart.. I give the G37 reflash a 10 out of 10.. it is very smooth and powerful now...
I am already shopping for it's replacement because the cost is almost zero to get out of the lease....or I might just go the lemon law route since I reported the problem in Dec. (and my dealer said he couldn't recreate it....ha!)
Hopefully the fix will stop this from happening or Infiniti should consider a safety recall of the 2011 M37's before someone is killed.
I'm going to cut my m37 lease and buy my way out for $1000 after 1 year of driving. I just don't like the car enough to keep it...and for $1000 it's not worth keeping it.
Outside temp was better on that car as well...
I also think that this car has a lot of road noise...as was the M35...Otherwise it is a GREAT car!
I plan to take the vehicle in and request the remapping or software patch or whatever it takes to solve the problem. I was driving a Camry for 14 years before driving this new Infinity and never had any problems like this. I am extremely disappointed.
gb
Good luck in solving the problem with your new car. My experience is that it can be improved but not completely fixed. Sad.
I have to agree with all the critics when they say the repair is an improvement but it still is not what the transmission on their premier line of cars should behave like. While I'm at it, the Blue Tooth sound quality is terrible on the phone and highly cumbersome to use. The navigation system is many years out of date and acts much like the one in the Allstate Insurance commercial. Until Infiniti wakes up and smells the coffee the customer will never be totally happy with the car. It is really hard to fix something you refuse to admit is wrong. By now I think everyone has heard and is tired of the ..."this is the first time I'm hearing of this problem" line. If more people voted with their wallets eventually Infiniti might get the message. Until then Caveat Emptor (let the buyer beware).
I have the exact same issue with my new M37. I have taken it to the dealership and they told me that this is the way the car was designed because everything is controlled by computers but I am finding it very unsafe. I am now going to take this further with Infiniti. I have never experienced this in any vehicle I have driven including my M35 or any sports car that I have driven either.
I am also getting increasingly annoyed that when I provided evidence that others are having the same issue as found on this forum for example, the dealership told me to ignore any internet information that I found. How insulting....
The car is shifting a bit smoother but I still have pretty much the same issues. They told me they would contact the manufacturer if the issue persists. Oh yes, and I have also just experienced the problem identified in another thread i.e. at approximately 65 mph I slowed down quickly when a car cut in front of me, the transmission clunk down a couple of gears and the engine starting racing up to about 6000 rpms simultaneously. I do not trust this car and I would give it back to them in a minute if it could be arranged.
I want my Camry back.
All is well that ends well. Goodbye Infiniti; I hope you survive the mess you got yourself into.
To the guy with the Hyauandai above, good luck with that, friend of mine has one raved about it for a year and the the all hell broke loose, that car is in the dealership more than a range rover, at least a few days every month.
The previous poster moved to a Hundai....I moved to a mercedes e 350 Bluetec (diesel) ($59000+ sticker price) on a 2 year lease (12K miles). The montly payment is actually less than I was paying on my Infiniti...and the mercedes is actually quieter than my M37.
(The 77% residual value and a $4000 discount on top of the dealers normal discount for buyers moving from infiniti to Mercedes made the low payments possible.....as with the infiniti lease, I paid the first months rent and registration costs up front...no "capital cost down payment"),
after programming the seat setting. I'll mention it to them when I pick up the car. This my third Infinity (the 1st two being G's) and will also probably be my last.
I have a 2011 M37 that has 14K miles on it. The transmission problem is real and the symptoms confirmed by the head service guy at the dealer. However, Infiniti claims - the car is functioning as designed. THAT IS UNACCEPTABLE. If I design a car to stall at 70 mph, that does not make it right. I drove an Acura for 20 years and wish I did not switch!!
Issues: 1) The shifts are very rough - especially at low acceleration 2) Car is slow to find the right gear when attempting to accelerate. THIS IS DANGEROUS! Your other option is to floor it and have the car racing. Either way, this is very unsettling. 3) Sport mode down shifts in very unexpected ways. 4) At time the car shifts with a "clunk" - the service tech was in the car when it did this as well.
The local dealers can do nothing but communicate the problem. You need to post issues and get Infiniti to fix this. Service tech said these are all problems related to the 7 speed trans (about 3 years old so you would think they got it right) and their ever increasing effor to improve fuel economy. At the expense of safety and confidence in the car? What??
Call Infiniti Consumer Affairs at 800-662-6200. Tell them they need to fix it. It is unacceptable to say "that is the way we designed the car"...
When I started to complain about the transmission issues the dealer told me that I was the first they were hearing about this from. When I complained about the power windows opening after they were closed, or closing after they were opened, I got the same song and dance. Same thing with the quality of sound on the phone. Only this time they said it my phone not their car. Even though I replaced both M class Infiniti's in July I just got a recall notice for the power window issue and the bluetooth sound quality.
As long as Infiniti has their mindset that they only make perfect cars and the only mistake they make is selling/leasing one of their perfect cars to a less than perfect customer, they will be heading down the highway to doom like a run away train. You can't fix a problem if you refuse to admit you have the problem in the fist place.
As an aside, my two Hyundai Genesis 3.8 sedans have and eight speed transmission and couldn't be better. They are totally predictable and smooth as glass. While they are missing a few features my M-37 had they have many features my M-37 did not have and they cost $8000 (each) less. One thing I don't miss is the lousy dealer attitude. After five Infiniti's I'm done with them. I vote with my pocketbook!
The very best of luck to you. You are going to need it along with the patience of a saint.
I have not received recall notice for power window & bluetooth sound quality.
Will you kindly let me know what it is?
Or post a notice?
Thanks in advance.
Over the years I've had 5 Infiniti's, 4 Lexus', 5 Mercedes, 1 Datsun 240Z, countless Nissan and Toyota products, and 1 Porche 944. I never had a window or transmission problem with any of them. The reason Infiniti can't get the problem resolved is that in their heart of hearts they believe the real problem is with their customers not their cars. They should never have released their bug infested cars for sale until they were reasonably defect free. I no longer have any Infiniti products. I got two fully loaded Hyundai Genesis 3.8 sedans and we couldn't be any happier. That's why I did not save the recall notice. What it said they would do is replace all the window switches and put in a better quality michrophone for the bluetooth.
As an aside, I almost got T-boned crossing a busy highway when my Infiniti hesitated for a few seconds before accelerating. It felt like a lifetime. It was then that I considered getting rid of the car. I think everyone who has had such an issue should file a safety report before someone gets killed.
Thanks for your reply~
Genesis has Aisin mission, it's smooth.....like Lexus
Wonder what kind of mission M37 has? and why are they not fixing it?
ECU, TCU update did not do anything but made reaction slower than before!
When I complained about engine almost stoped at a hill while driving slowly,,,,
They set up, in-take air control,,,, doing my idle at 750rpm
It was 600~650 before. What is this?
I guess it happened because mission problem, locked to higher gear instead of proper gear. But tweaked idle set up.
After software update, rpm tends to be unstable ranging 600~1200 in a low speed...specially while I'm parking. It just moves up and down without my intention. Oh~wow~ made a reservation with a service center to show them and see what their reaction is.
I've lived in Palm Beach County, Florida for about 8 years. For the first 5 years or so I thought Infiniti was "the official car of Palm Beach." We had 5 of them on my block alone counting my 2. We are now down to one Infiniti. They are not selling well. I've seen just one 2011/2012 M in the past several months on the road. Since they redesigned the lights and exhausts on the 2012 Hyundai they are easy to spot. I can't count how many I've seen. After having tue luxury brands for the last 25 years or so I can't believe I'm relishing Hyundai ownership. My only wish is that they had a seperate stand alone facility for the Genesis/Equess line. Short of that they have really done a fantastic job with the 2012's. Unlike Infiniti who seems to have tried to see how much they could take out of the cars, Hyundai seems to have tried to see how how much they could get in to their cars. Between my lousy dealer experience with Infiniti of Coconut Creek and the awful experience with the M, after 5 Infiniti's I'm sad to say that I'll never go back. The car brand stopped being fun and stated becoming nerve wracking. I want to enjoy my car and have confidence in it rather than dread of what it is going to do next and how lousy the dealer will treat me.
Too bad; good bye Infiniti.
I've lived in Palm Beach County, Florida for about 8 years. For the first 5 years or so I thought Infiniti was "the official car of Palm Beach." We had 5 of them on my block alone counting my 2. We are now down to one Infiniti. They are not selling well. I've seen just one 2011/2012 M in the past several months on the road. Since they redesigned the lights and exhausts on the 2012 Hyundai they are easy to spot. I can't count how many I've seen. After having true luxury brands for the last 25 years or so I can't believe I'm relishing Hyundai ownership. My only wish is that they had a seperate stand alone facility for the Genesis/Equess line. Short of that they have really done a fantastic job with the 2012's. Unlike Infiniti who seems to have tried to see how much they could take out of the cars, Hyundai seems to have tried to see how how much they could get in to their cars. Between my lousy dealer experience with Infiniti of Coconut Creek and the awful experience with the M, after 5 Infiniti's I'm sad to say that I'll never go back. The car brand stopped being fun and stated becoming nerve wracking. I want to enjoy my car and have confidence in it rather than dread of what it is going to do next and how lousy the dealer will treat me.
Too bad; good bye Infiniti.
1. Plug it in using the USB port
2. Run iTunes on the iPhone for a few seconds.
3. Start a sound source (Pandora) or otherwise on the iPhone
My M37 is from early 2010 and it works fine. Have not had a software upgrade.