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Chevy Tahoe Door Lock Problem

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Comments

  • gmcustsvcgmcustsvc Member Posts: 4,252
    bbech,

    It appears you have spoken with your agent this morning and I see your case is being forwarded on to the District Specialist. I encourage you to keep working with your agent and if you have any further questions concerns please contact me directly.

    Thank you,
    Caron, GM Customer Service
  • warren_sealewarren_seale Member Posts: 8
    I also have an 08 Yukon built in 12/07 that has a bad driver's side front door actuator. It is only 4 months out of warranty and has 26000 miles on it. I think GM should cover this repair given there is an known wide spread problem with this component. A better quality replacement part would be a bonus.

    I also see that there are two choices for actuators. Part # 25876386 is made in the U.S. and part number 20783849 is made in Mexico. I want to know which one has a better history of reliability.

    Warren
  • kudrokudro Member Posts: 2
    I spoke to customer assistance and have a case number open. It did not resolve anything. Basically they helped me set up an appointment with my local dealer, I could have done that myself. I just don't feel this is something I should be paying for out of my pocket, when this is a known GM issue. To me this is faulty parts and should be covered by GM.
  • warren_sealewarren_seale Member Posts: 8
    edited May 2011
    I to had the case worker at GM set up an appointment with local service dept. They said that there may be some kind of compensation offered. Maybe 50% covered, maybe 100%. It wasn't clear and definitive. The decision will be made after the service dept makes the official diagnosis.

    Warren
  • gmcustsvcgmcustsvc Member Posts: 4,252
    kudro,

    In order for any assistance being offered, the dealership must first diagnose the vehicle. Could you please email me your case number? I would like to look further into your situation.

    Thank you and have a great weekend!
    Caron, GM Customer Service
  • gmcustsvcgmcustsvc Member Posts: 4,252
    Warren,

    You stated in another post you had a case set up with GM Customer Assistance. Could you please email me the case number? I would like to look further into your situation.

    Thank you,
    Caron, GM Customer Service
  • warren_sealewarren_seale Member Posts: 8
    Hi Caron,

    It is 71-947523978.

    Warren
  • saltorres78saltorres78 Member Posts: 2
    Is there a recall on the door lock issue of the door lock actuators going bad? Ive had one replaced under warranty, now the others are going bad, and since this is a recurring issue, it should be recalled. Would hate for my kids to open doors while moving and have them get hurt
  • saltorres78saltorres78 Member Posts: 2
    I have had my coil replaced once under warranty, smell went away for about 6 months, then took it back and they deoderized it, worked fro about 2-3 months. smell is back and truck is out of warranty. They just cant seem to figure it out. Even the GMC rep could not figure it out. Anybody else having this issue? Located in the Houston,TX area
  • gmcustsvcgmcustsvc Member Posts: 4,252
    saltorres78,

    You stated you spoke with a GMC rep, do you currently have a case set up with GM Customer Assistance? If so, could you please email me the case number?

    Thank you,
    Caron, GM Customer Service
  • gmcustsvcgmcustsvc Member Posts: 4,252
    saltorres78,

    I would like to set up a case with GM Customer Assistance. In order to start the process I will need your complete contact information (including full name, mailing address and phone number), VIN, current mileage and involved dealership. Also, could you please provide a brief description of the problems you are experiencing?

    Thank you,
    Caron, GM Customer Service
  • warren_sealewarren_seale Member Posts: 8
    edited May 2011
    The defective lock actuator was replaced without a service charge in my Yukon despite the fact that it is 4 months beyond the standard warranty period. I would like to thank General Motors for taking this action and I feel it was the right thing to do considering this part seems to have a reliabilty problem during this build period.

    Warren
  • gmcustsvcgmcustsvc Member Posts: 4,252
    Warren,

    I am happy to hear the lock actuator was replaced without any charge to you. If you have any questions or concerns please feel free to contact us directly.

    Thank you and have a great weekend!
    Caron, GM Customer Service
  • swimbuckeyeswimbuckeye Member Posts: 1
    I have a 2008 Chevy Tahoe LT. My first lock failed (front driver side) within a year. My next (rear passanger) waited until right after the warranty expired (of course) and my 3rd (front passenger) failed shortly after that. My front passanger occasionally hands me a treat by actually working. I cannot see spending my own money to fix this KNOWN problem, GM should certainly foot the bill here. While in for service recently the lcoal dealer called GM and was turned down re: GM paying for the repair. I absolutley love pulling my beautiful $40k plus car up to pick someone up and then rolling down their window so they can search for the lock and let themselves in. GM - if you are indeed reading these, please take care of your loyal customers!
  • lt_tahoe_08lt_tahoe_08 Member Posts: 2
    Does anyone know if you can rebuild these actuators by just buying a new motor or not or do you just have to replace the whole unit ?
  • a2ta2t Member Posts: 21
    Ive got a bad actuator in my shop and we have taken it apart to get to the motor.

    You need to drill out 2 rivets and remove 6 torx screws to seperate the assy.

    Once we got it apart, I found the culprit : a $0.02 chineese electric motor with the brushes totally burned out. See pics :

    image
    http://i51.tinypic.com/1zehyyw.jpg

    image
    http://i54.tinypic.com/1vwav.jpg

    We are lucky this didnt blow fuses.

    Im currently seeking a replacement brushless USA built motor to swap in.

    The rest of the door lock assy looks fine (complicated, but nothing seemed worn out). Just the sh!tty motor they chose to use to save a few bucks.

    Stay tuned, and anyone interested in following this can email me - paul at gruvenparts.com. We should have a permanent fix available but cannot commit to timeframe just yet. Depends on availability of suitable brushless dc elec motor to drive the mechanism.

    Paul
  • buffyinbergenbuffyinbergen Member Posts: 1
    I will never purchase a Chevy Tahoe again it is simply not made well. Why can the Japanese make a car with so many less issues? My doors will sometimes not close because the lock jams. When you go to close them you hear a loud Bang. And the door simply will not close . I've only owned 2 American produced cars in my entire 46 yrs and I've had nothing but problems. My last car was a Jeep Liberty which had a problem within the 1st month of ownership. They do not make cars well anymore. I will not do business with GM as long as I live the Tahoe is a piece of Garbage. I don't feel that the GM corporation really cares otherwise this issue would have been fixed a long time ago. My car only has just over 30,000 miles on it and if I could junk it I would for a Toyota Sequoia I certainly would. GM should have gone bankrupt maybe they could have fixed these issues when they reorganized. :sick:
  • gmcustsvcgmcustsvc Member Posts: 4,252
    buffyinbergen,

    I understand your frustrations with your situation. As all major companies or corporations, we have standard operating procedures. GM does handle their customers individually, not all situations are the same, so they must be handled on a case by case basis. I am here to help make GM aware of your situations. The only way I can do this is with your assistance. First, I need your contact information (including a good number to reach you), VIN, current mileage, involved dealer, and a break down of what you are experiencing. The best way to get me this information is a direct email. The vehicle must be taken to a GM Dealer. They have a contract with GM and must look at the vehicle. For GM to know you are experiencing issues, you must contact GM; whether it is me via email or Customer Assistance via the telephone. This will help identify the problem and how large it is. I understand when you are experiencing these concerns these processes can be frustrating. All concerns, whether it be with a dealer or your vehicle, are documented in the cases set up if you directly contact GM. If you would like to call Customer Assistance and speak with someone the number is in your owners manual, or email me and I can provide it to you. If you would like me to assist you, please feel free to email me the information requested above.

    Caron, GM Customer Service
  • badlocksbadlocks Member Posts: 2
    edited June 2011
    Caron,

    I'm thrilled to see that at least one person has received satisfaction from GM regarding the lock actuator issue on the '08 Tahoe without cost to the consumer. My experience has not been the same.

    I first encountered the issue in the winter of '09, my front passenger side actuator would not work during the coldest part of the winter when the truck was only 6 months old. The failure was intermittent and seemed to vanish as the temperature rose. By the end of the summer of '09 however the problem returned, this time affecting the driver side front actuator. This time it was a hard failure. I knew I had a real problem since two units had both shown failures and went to the dealer hoping it was a recall item I'd have fixed for free. Of course, I'd just gone over the 36,000 bumper-to-bumber warrantee period and would be forced to pay full price. Seeing that two units had failed, I was not willing to pay for a replacement unit unless I had assurance that GM had acknowledged the fault and redesigned the actuator. There is apparently no service bulletin and the part number has not changed so I have to assume the units available today are the same low grade units used at manufacture. In the absence of assurance that there had been a fix, the only way I'd proceed is if I had a 5 year warrantee on the part. I'm 100% certain that after I replace it, I'll be doing it again in 6 months. They are not cheap at $140+ a piece. I left the dealership and sought out cheap junkyard replacements fully expecting them to give me a month or two at best only to find none available. So I waited. Winter of 2010, the drivers side front suffered a hard failure. Still no acknowledgment of a fault or a recall. The rear actuators continued working for a full year until the winter of 2011. February this year, both rear units failed. Now I have 4 failed units. Still no acknowledgment of a defect, no redesign, no recall, no warrantee on what is sure to be another 4 low quality actuators. Now its getting irritating, I can't open the back door anymore so I need to use the key. Haven't done that since my 1976 Ventura before the days of keyless entry!

    I call the dealer again, they acknowledge having replaced HUNDREDS at this one dealership alone. Still no acknowledgment from corporate that there is a problem, no service bulletin, no redesign, no recall. I'm not wasting $600 on parts I know are going to fail in just a few months. Yes, I plan to replace them myself, any monkey with a screwdriver can do it so I'm not throwing away another $1000 to have it done. The dealership can do it if its free.

    I call corporate at (800) 222 - 1020 and open a case with them. They tell me they will not do anything unless I pay for a diagnostic fee of $100 an hour at the dealership. If the dealership determines the failure is a manufacturers defect as opposed to wear and tear, they claim they'll talk. Of course it will appear to be wear and tear! I've seen the photos! It looks like the lock has been opened and closed a billion times. The dealer cannot make the determination of a defect. ITS BEYOND THEIR EXPERTISE AND CAPABILITY. They don't have a lab setting in which to torture test a lock actuator to determine how quickly the brushes wear out. It's $100/hr tossed in the garbage. Despite thousands of failures, corporate will not acknowledge a defect and they will not cover the diagnostic fee. I even offered to take one of the units out myself and ship it to them for a proper evaluation as opposed to what the dealership is capable of and there was no interest.

    Can you help? GM case id is 71-953932221. Just opened today June 3
  • a2ta2t Member Posts: 21
    That pretty much sums it all up right there.

    Caron have you made the engineers at the GM Tech Center in Warren aware of the photos I posted in thread #120 ?

    GruvenParts.com is still working on suitable replacement (if GM wont step up to the plate).

    Paul
  • warren_sealewarren_seale Member Posts: 8
    I'm going to hedge a bet that during the 08 model year there was a bad run of these actuators from the supplier since it appears that a high % of the faulty parts are clustered in the 08 model year. Although the same design exists (and part #), the problem may have been corrected later if it were due to a manufacturing problem.

    I was also told there will be an diagnostic fee. I accepted it and gave them the OK to investigate knowing that they would find the bad actuator. Sure enough that's what it was (no wear and tear uncertainty). In the end there was no out of pocket expense on my part.
  • badlocksbadlocks Member Posts: 2
    What was your mileage? Although there is no logical correlation between a lock actuator failure and mileage, I was first denied because I had trivially more than 36,000 miles. (It was long haul milage, not stop and go with repeated locking and unlocking of the door.) I honestly had close to 36,100 and the dealer refused to consider it a warrantee issue. Now I'm past 70k. Unless this is deemed a recall defect nobody is offering me anything.
  • racinggrandparacinggrandpa Member Posts: 2
    edited June 2011
    This a problem with many other models in the GM line for the 2008 year.We have a larger sized independant shop/car lot and have seen many bad actuators on the 2008's especially Impala's,C/K series,Pontiac G6 and Tahoes.

    A recall would be nice but at least would someone in GM customer service give us the satisfaction of knowing you have researched this and that the supply of replacement parts has been improved?Maybe even some batch numbers or somehow to know the new one in the box will last?

    I don't want to charge $225 per door(conservative figure) only to see a customer back in 20,000 miles for the same problem. You are losing faithful GM buyers every day to issues like this.

    We have seen ZERO failures on the 2006-2007 models of Impala's and G6's with more miles and years behind them and the part numbers are the same.So coming up with a more robust replacement part should be a slam dunk(go back to your old vendor) and man up and tell us what the issue was and how it is being handled.

    An automobile is incredibly complex with a lot of things like this that only show up after a couple years.It can happen to any make. I don't think the manufacturer should always have to fix them all for free outside of the factory warranty period just because it was a common issue.What is critical is how quckly the problem is corrected and information and parts are made available to help techs make a lasting fix. All the lawyers trolling for class actions actually slow the flow of good information IMHO.
  • warren_sealewarren_seale Member Posts: 8
    The mileage was between 27 and 28K.

    Warren
  • gmcustsvcgmcustsvc Member Posts: 4,252
    badlocks,

    I understand your frustration with your situation. As all major companies or corporations, we have standard operating procedures. GM does handle their customers individually, not all situations are the same, so they must be handled on a case by case basis. The vehicle must be taken to a GM Dealer to be diagnosed. They have a contract with GM and must look at the vehicle. If you are willing to have the vehicle diagnosed, I encourage you to contact your agent.

    Thank you,
    Caron, GM Customer Service
  • lt_tahoe_08lt_tahoe_08 Member Posts: 2
    Yhea i will defintely will follow ! Whats your opioin on a universal door lock actuator ? I guess you would have to worry about the fit of these universal jobs?
  • racinggrandparacinggrandpa Member Posts: 2
    Funny thing is I quit using the 3.00 Ebay universal actuators for add on power locks a few years ago because they only lasted about 40,000 miles on average.........Geez now I think about it about twice as long as a Genuine GM,
    Get the good DEI high power ones about 20.00 each on ebay,plenty of room inside of the truck door. You have to be handy and have basic tools.
  • hamburglerhamburgler Member Posts: 1
    I find this thread a little disturbing. With the sheer volume of failures of this part and the magnitude of the safety liability, I find it hard to believe there is not a recall on this simple part. Maybe someone has to die in a roll-over before it is fixed.

    Yes, every large company has standard operating procedures, however, the good ones know when to bypass them when necessary. This is one of those times.
  • lsutiger71lsutiger71 Member Posts: 5
    It's funny (not really) reading the gm customer service (not capitalized on purpose) responses.... Nothing like a little copy and paste to brighten our day!!!! Yet another reason why gm had to be bailed out!!
  • jesster10jesster10 Member Posts: 2
    edited July 2011
    Caron,
    I have two 2008 Escalades - my wife's truck had ALL FOUR actuators replaced before I bought her vehicle (used) with 40,000 kms - mine is an Escalade EXT (purchased new) and has THREE FAILED actuators - my truck has 98,000 km on it - I get a new vehicle every 2-3 years - my last four have been 2 Escalades and 2 Avalanches. My son is still driving my 1st 2002 Escalade EXT - no actuator failures to date on it - did not have any trouble with either Avalanche.

    You say every case is different and we need to take our vehicle in to be "diagnosed"???? What is there to diagnose? Every instance in this thread is exactly the same. My vehicles here in Canada are $80,000.00 trucks EACH - we don't get the great pricing the US has to offer but regardless of whether I paid $20,000 or $100,00, don't YOU THINK (I'm asking for your Personal, honest opinion) that your company should come forward, admit they screwed up and deal with this issue which is clearly their fault? Or ... do you feel that those of us that are beyond bumper to bumper warranty should fork $1,000.00 out of our pockets to pay for your employers mistakes?

    I am getting close to needing another new truck - if I don't get satisfaction on this all of my new vehicles including my companies fleet vehicles will have different logos on the back. I know my dealer will take care of this if I pressure them but this is a CORPORATE problem, not something you should be forcing every one of us to argue with our dealers over.

    Rick
  • brad2fordbrad2ford Member Posts: 3
    I just purchased a 2009 Tahoe Hybrid and need a new actuator. Is GM simply replacing the actuators with the same crappy actuators they came with or have they made new ones that last longer? I'm not sure if I should suck it up and go to the dealership or find more heavy duty ones that can be used in my car. Any input is appreciated.
  • gmcustsvcgmcustsvc Member Posts: 4,252
    brad2ford,

    I would like to look into your situation. Could you please email me your VIN?

    Thank you,
    Caron, GM Customer Service
  • islandsmithislandsmith Member Posts: 3
    I have an '08 Yukon Hybrid and my driver side actuator failed just last night. This is the second one so far and after reading all of these posts it doesn't sound much like anyone at GM is stepping forward with an acceptable response. My family has been buying GM products for years and I am very disappointed with the response on this issue. It would be nice if someone would address this.
  • jeff212jeff212 Member Posts: 1
    edited July 2011
    I have a 09 Yukon hybrid, our front door actuators are not working. The rear still work most of the time, but sometimes it takes a couple presses of the unlock or lock button to get them moving all the way.

    Theres a lot of posts already about this problem on the chevy forums, go read on this or the one on www.greenhybrid.com.

    http://www.tahoeyukonforum.com/forum/showthread.php?p=345560&posted=1#post345560- -
  • gmcustsvcgmcustsvc Member Posts: 4,252
    jeff212,

    I would like to look further into your situation. Could you please email me your VIN? Also, have you spoken to the GM representative on the Tahoe/Yukon Forum or to GM Customer Assistance via telephone?

    You can get my email by clicking on gmcustsvc.

    Thank you,
    Caron, GM Customer Service
  • bnrchristopherbnrchristopher Member Posts: 1
    I have an 04 Tahoe and the locks will not open on the rear doors or the back hatch. I was told it was the actuators. I have three small children under the age of 5 and getting them in and out safely is a HUGE issue. If there were ever an emergency, I could not get to them quick enough due to the locked doors. I was told that this is a known issue with the Tahoes. Is there a recall on them or is something being done about them?
  • gmbuyergmbuyer Member Posts: 1
    I have 2 GM products and the company I own has 4.
    My 2008 Yukon has three power door lock actuators out and the dealer told me that they have replaced hundreds and that since I was out of warranty (39000miles) I would have to pay.
    The most insulting part was calling GM help line and they had never heard of any problems with the power door lock actuator!
    The best part is the company I own took delivery of a 2011 Equinox Tuesday 08/02/2011
    but I will not pick up the other two GM cars we wanted.
    After 30 years of GM products I will switch to Ford.
    It is sad that GM would have a clear problem with these parts and not step up and take care of this without making their customers spend time asking for help.
    Remember Ford did not need a tax payer bailout , maybe this is why.
  • gmcustsvcgmcustsvc Member Posts: 4,252
    gmbuyer,

    I apologize for the problems you are experienced. Did you have a case set up with GM Customer Assistance? If so, could you please email me the case number? I would like to look further into your situation.

    You can get my email by clicking on gmcustsvc.

    Thank you,
    Caron, GM Customer Service
  • jesster10jesster10 Member Posts: 2
    An update to my message on Jul 19, 2011 - 3 actuators were dead at that time, now the 4th is toast. I spoke to customer service & was given the same spiel as everyone else - basically take it in to be analyzed & pay for a service call since every case is unique - as far as they are concerned, they know of no problem regarding the actuators. I was told that after I took the vehicle in they would evaluate what they would do - hopefully have the time to do so next week.

    Jesster
  • gmcustsvcgmcustsvc Member Posts: 4,252
    jesster10,

    I apologize for the problems you are experiencing with your vehicle. Please keep me posted on any information from the dealership as well as from GM Customer Assistance.

    Thank you,
    Caron, GM Customer Service
  • jpoundjrjpoundjr Member Posts: 1
    I also have a 2008 Tahoe now with 54,000. I have a rear passenger gone out and now it is out of Warranty, but what frustrates me is that NOW this is my 5th door lock that has gone bad. 2 front driver and 2 rear driver. I took it to the dealer and they said no can do!!!!! I said this is a little ridiculous since every time I have brought my truck for the last 4 door locks I had to go out of my way and change my plans for the day since I had to leave my truck for the day. Chevrolet knows they have a problem, but once out of warranty they do not care anymore. 5 door locks come on !!!!!
  • gmcustsvcgmcustsvc Member Posts: 4,252
    jpoundjr,

    I apologize for the problems you are experiencing with your vehicle. Could you please email your VIN? I would like to look further into your situation.

    Thank you,
    Caron, GM Customer Service
  • ubhappy2008ubhappy2008 Member Posts: 1
    edited August 2011
    I also have a 2008 Tahoe with only 33,685 miles (THIS IS MY 3RD leased TAHOE). All my door locks are not working it started first with the 2 back doors on July 30,2011 and the following week the front 2 doors went. I called the dealer to make an appointment and when I explained the problem I was having the person who made my appointment advised me she knew exactly what the problem was BECAUSE they see alot of this problem with the locks. I dropped my tahoe off today 8/10/11. I received a call from the service department and the first words out of her mouth were your Tahoe is out of Warranty by 1 and half months and its going to cost you $115.00 just to run a vehicle inspection test to see what the problem is (REMEMBER WHEN I MADE THE APPOINTMENT SHE KNEW EXACTLY WHAT THE PROBLEM WAS) I told her to go ahead and run the test and then call me with the cost after about half an hour I got the SHOCKER call it was going to cost me only $1,243.00 because all 4 door actuators had to be replaced. WHAT IS VERY UPSETTING IS THEY KNEW EXACTLY WHAT THE PROBLEM WAS AND STILL RAN THE THE TEST FOR $115.00 VERY DISHONEST IN MY OPINION, 2ND my warranty is only expired by 1 and half months not two years. I really agree with all the other tahoe owners since this is an on going problem with this car it should be a recall item not a warranty item. I was unaware of my warranty coverage because I never had to use my warranty until now my first time ever on this tahoe 2008 and my 2 previous tahoes. My warranty is 3 years or 36,000 miles (which was explained to me in detail by the service department today) I thought since its a 4 year lease and 48,000 miles I would still be covered (you would think GM would give a 4 year warranty since after 4 years the car goes RIGHT back to GM). Everyone I asked that has a leased car with other car makers their warranty is for the life of the lease because they want their cars to be kept in good condition for when they are returned, unlike GM that seems not to care because they like to charge their returning customers for everything under the sun even if it's an on going product defect.
    Before all this happened I was already looking at another tahoe since I have less then a year left but after this today I will no longer be looking at GM products. I guess like your other GM customers I will be looking at FORD FOR MY NEXT CAR since it seems they stand behind their products.

    when I finally pick up my tahoe today the bill was $128.40 not $115.00 like I was previously quoted when I questioned it the breakdown was test $115.00 + 5.00 misc a charge the cashier had no idea what is was for and $8.40 tax. I figured out the $5.00 was for washing my car that they dirtied. HOW SAD A BIG CAR COMPANY LIKE GM CHARGING CUSTOMERS TO WASH THEIR CAR. I agree with message #147 after your warranty is expired THEY JUST DO NOT CARE ANYMORE THEY JUST SEE $$$$$$$$$....

    I hope someone can help with this on going problem......
  • gmcustsvcgmcustsvc Member Posts: 4,252
    ubhappy2008,

    I would like to set up a case with GM Customer Assistance. In order to start the process I will need your complete contact information (including full name, mailing address and phone number), VIN, current mileage and the involved dealership sent to me in an email. Also, could you please provide your screen name being used on the forum? Any information you can provide will be appreciated.

    Thank you,
    Caron, GM Customer Service
  • samh39samh39 Member Posts: 1
    I just purchased a used 2008 tahoe from a wholesaler Texas Direct Auto in Stafford, Texas today, and during my initial inspection, I noticed the rear hatch wasn't working. The dealership gave me a loaner, and had one of thier technicians work on the vehicle. When I returned to pick up the vehicle the door was still operating improperly. The vehicle has a little over 36,000 miles, and now I feel I made a big mistake. I will provide my information to Caron, because I feel that the other doors will fail soon as well.
  • davs2601davs2601 Member Posts: 2
    My wife and I have a 2009 Chevy Tahoe and both rear door lock actuators quit working during the same week. The current milage is 44,000 and was in the shop a few months ago at roughly 40,000 miles for evaluation. We were told that both needed to be replaced and it would be $300 per door. We have a 3 year old daughter and it is very frustrating having to roll down the window to be able to access the rear lock. I have finally have the time to try and repair this myself and I came across this site. Until reading some of the posts on earlier pages, I didnt even think about the doors not locking when the vehicle is put in gear. That could potentially be dangerous or unsafe. I would like to set up a file with GM Customer Assistance. Can you create an account or should I call Chevrolet.

    Thank you
    David
  • micantinamicantina Member Posts: 1
    First, after reading endless pages here on Edmunds.com and elsewhere on the internet with people having this same issue on their 2008 Tahoe/Yukon, I cannot believe that GM has not issued a recall to fix this problem and that makes me so irritated.

    As another person posted earlier, I think GM is waiting for people to die due to the door lock problem before they will issue a recall. GM is too embarrassed to acknowledge there is a problem with their product. They do not want to lose potential new costumers ($$,$$$). Who cares about the ones that already bought their product, they already have our money in their pockets.

    My 2008 Chevy Tahoe has 45,000 miles. My front driver door actuator started going bad at about 38,000 miles, just out of warranty. Now my rear driver side door is starting to do the same. Such and inconvenience now since I have to use the child lock every time I have someone riding in the back just to be safe that they would not open the door and fall out of the car.

    I leave my car in the parking lot doubting if my doors are locked, and drive around with my doors unlocked. This is a big safety concern for me.

    I did look around on the internet for prices on these actuators and they seem to run at about $90 a piece. It looks like this is the only way to go. From what I have read here, I would not pay $115 for GM just to “check what is wrong with my actuator” and then pay $300 per door for them to replace the thing. I would rather do the job myself. However, that is not the point.

    I used to be optimistic about GM. If they want to keep their costumers, GM needs to step up their game and issue a recall for this problem. From what I have read, not only 10 to 100 consumers who have this problem, it is thousands. Yet, GM continues to say that not all situations are the same, everyone here is complaining about the actuators gone bad on their cars. Come on, we are not little kids here.

    Sergio H.
  • davs2601davs2601 Member Posts: 2
    Just get a call from chevy. She called the dealership and they show no record of the evaluation, but yet i have the print out at home.....
    Anyway, i was told it would be $93 to evaluate it to see if its normal wear or abuse.....WTF!!?? really. Please tell me how you can abuse or misuse a door lock actuator. I told her lets be realistic, your not going to fix the problem so for me to have it evaluated is a sham. I told her i just wanted it properly documented so that hopefully at some point in the future they can issue a recall.

    Has anyone been successful in having actuators replaced out of warranty?

    Thanks
    David
  • gmcustsvcgmcustsvc Member Posts: 4,252
    micantina,

    I would like to set up a case with GM Customer Assistance. In order to start the process I will need your complete contact information (including full name, mailing address and phone number), VIN, current mileage and the involved dealership sent to me in an email. Also, could you please provide a brief description of the problems you are experiencing?

    You can get my email by clicking on gmcustsvc.

    Thank you,
    Caron, GM Customer Service
  • a2ta2t Member Posts: 21
    Caron wrote, "Also, could you please provide a brief description of the problems you are experiencing? "

    Jeeeeeeeeeeeeeeeeeeeeezus.

    See pages 1-17 of this thread. Why the @#$

    I get better service at the DMV.
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