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Comments
I would like to set up a case with GM Customer Assistance. In order to start the process I will need your complete contact information (including full name, mailing address and phone number), VIN, current mileage and the involved dealership sent to me in an email. Also, could you please provide a brief description of the problems you are experiencing?
You can get my email by clicking on gmcustsvc.
Thank you,
Caron, GM Customer Service
I am having the same problem on my 08 Impala with the front passenger door and the rear drivers side door. The dealership told me it would be close to $600 to fix both of them. I am having the Fresh air door actuator replaced currently and its over $250 to fix it. Any suggestions or ideas?
Thanks,
Loyd
Are you having this work done at the dealer? Have you spoke with Customer Assistance? Can you please email me your VIN, current mileage, involved dealer, and contact information? I apologize for your frustrations. I look forward to speaking with you. Have a great weekend!
Christina
GM Customer Service
Could you please email us your VIN? We would like to look further into your situation.
You can get my email by clicking on gmcustsvc.
Thank you,
Caron, GM Customer Service
Since then my life driving my suburban has been a nightmare and my neighbors are getting really irritated. Since hitting the lock button engages the alarm but doesn't actually lock the door, we are forever tripping the alarm thinking it was unlocked. Additionally, I have 3 girls in car seats and none of them can lock or unlock the doors. So every time we go somewhere, I have to make a trip out to the car first, use my key in the only door that has a key hole to get in, then climb through the suburban to unlock the doors. Once my girls are in there seats, I have to climb back through and lock them. When I stop anywhere I have to do it all over. . .and over. . .and over. It's unnerving after shopping to leave my twin two year old in their stroller in the parking lot with their 5 yr old sister standing guard while I perform my unlocking ritual.
This is really ridiculous and it really is getting old. I found this forum and am mildly hopeful
that chevy will display integrity and take care of this issue. I would be estatic. Please tell me what I need to do!! Thank you!!
Lisa
Lisa
I'm adding my 2-cents worth here... There is clearly a problem with the quality of the door lock actuators GM has used in this model series. A simple google search will find 4 different GM truck-specific forums that are wall papered with posts from really aggravated GM customers regarding this door lock actuator problem. I have personally read more than 250 separate posts that all say the same thing, essentially: If this is not considered a warrantable defect, what is? Many go on to say that they've been loyal GM customers for years but won't buy another GM because of their failure to act on such a clear case of faulty product. There are now 218 posts in this string and if that isn't enough bad publicity on such a well followed site such as Edmunds, go read what's being said about GM customer support on the GM truck-specific forums.
It's interesting that my '92 Suburban that I've owned since new and now with 320K miles has never had a door lock actuator failure but on this 3yr old model, I've already had one replaced by dealer shortly after sale, and I've replaced the other 3, since it's "beyond warranty", as well as replacing again the first one that failed and was replaced by dealer. I don't see how product failures of this type can be either neglected or considered not warrantable by a supposedly quality and customer-oriented company.
It's also interesting that the dealer price for these actuators has more than doubled since the reports of frequent failure first started appearing in forums a few years ago. What's that all about? The parts are identical, made in the same foreign country, and now they're twice the price since GM is selling so many? That's just plain thievery and a real slap in the face to your customers. There is no way that the direct cost of these actuator assemblies could be more than $20 and GM is charging nearly 7 times that cost. Shame on GM!
This is a Really bad show GM. If you want more and more customers that will never buy another GM product, continue to keep up the dismal response to these clear examples of poor product quality.
Signed,
Another lost GM customer of more than 40yrs
I apologize for the problems you are experiencing with your vehicle. By chance, have you spoken with GM Customer Assistance? Please keep us posted when the issue has been taken care of.
Thank you,
Caron, GM Customer Service
Can you please send me your case number? I would like to look through it and see whats going on. I look forward to your response.
Christina
GM Customer Service
Thank you for the update. If you need anything else you know how to get a hold of us! Have a great weekend!
Christina
GM Customer Service
I apologize for your frustrations. Can you send me your VIN and current mileage? I look forward to your response.
Christina
GM Customer Service
I apologize for your frustration. Can you please send me your VIN, current mileage and involved dealer? I look forward to your response.
Christina
GM Customer Service
I apologize you did not receive a response to your post. Any customer experiencing concerns are more than welcome to email me with their concerns, VIN, current mileage, and involved dealer. When we look into these concerns we look into recall information etc. We also set up cases for customers to report the concerns to GM as well as try to come to a resolution to the customers concerns. I understand it can be frustrating seeing all these posts about door lock issues; however, these concerns need to be documented and reported to GM. This is part of what I do here on the forums setting up cases for customers. I look forward to your response.
Christina
GM Customer Service
VIN#1GNFC13J88R271088
MILEAGE 62,420
ORIGINALLY SERVICED AT:
GATEWAY CHEVROLET IN AVONDALE, AZ
YATES BUICK GMC IN GOODYEAR, AZ
VAN CHEVROLET IN SCOTTSDALE, AZ
I have moved to Californina and now I work with Armando Ramirez at Connell Chevrolet in Costa Mesa, CA. Please do the right thing and get this covered under warranty. There is obviously a defect and if you are not going to issue a recall the least GM can do is cover this under warranty even if all the customer has left is a drivetrain warranty. Like I mentioned before I had already had problems with the locks when the Tahoe was relatively new.
Thanks!
This should be a SAFETY RECALL if the doors do not lock- right?
I would be happy to set up a case with GM Customer Assistance. In order to start the process I will need your complete contact information (including full name, mailing address and phone number), VIN, current mileage and the involved dealership sent to me in an email. Also, could you please provide a brief description of the problems you are experiencing?
Thank you,
Caron, GM Customer Service
I would like to set up a case with GM Customer Assistance. In order to start the process I will need your complete contact information (including full name, mailing address and phone number), VIN, current mileage and the involved dealership sent to me in an email. Also, could you please provide a brief description of the problems you are experiencing?
Thank you,
Caron, GM Customer Service
I understand your frustrations and concerns. I have documented and forwarded these concerns to the proper departments for review and evaluation. If there is a recall issued, you should be contacted by mail. If this does occur again you will have the extended warranty on the components. But still please let me know.
Christina
GM Customer Service
Can you please email me your complete contact information including mailing address, phone number, VIN, and mileage? I would like to set up a case for you with GM Customer Assistance. I look forward to your response.
Christina
GM Customer Service
Can you please email me this information along with your complete contact information including address? I look forward to your email.
Christina
GM Customer Service
I apologize for your frustrations. Can you please email me your complete contact information including your mailing address and a good number to reach you, VIN, current mileage, and involved dealer? I look forward to your response.
Christina
GM Customer Service
I was trapped in my 07 Tahoe for the second time this week. I parked the car and turned off the ignition and driver's door would not unlock - either by manually pulling on lock release, using the key fob, or electric door buttons. Nothing worked. I crawled over the seat and out the rear door, what a pain. I went online and bam - hundreds of long time GM customers like me having the very same problem for over 2 years! Why on earth GM didn't send me a warning is beyond belief. This actuator issue isn't a question of if it might happen, only when. I emailed you my VIN, mileage, contact information, etc. under separate cover. Please see if you can help me.
Thanks,
Dan
Oct. 7, 2011
I'm a 2009 GMC Yukon Hybrid Owner with a failed rear passenger door unlock mechanism. I only have 40k miles on my vehicle, but the dealer says it's not covered and I'm SOL. Reading into this 25page thread, one of MANY across the internet, I'm hoping you can help me get this resolved and hopefully help GMC retain a life long customer. Please let me know if I can send you information about my Truck.
Thank you,
Joe
Christina
GM Customer Service
PLEASE SOMEONE HELP!!!!!!
Any advise will help, thanks.
I apologize for your frustrations. Can you please email me your complete contact information, VIN, current mileage and dealer. Your just under 600 miles out of the warranty, let me see what I can do. Please get me that information as soon as possible. I look forward to your response.
Christina
GM Customer Service
I would recommend starting at the dealer. I can also set up a case for you with GM Customer Assistance. Please feel free to email me.
Christina
GM Customer Service
I visited my local Chevy dealer this morning (Monday, Oct 17) and the service manager indicated that since I have only 36,600, he will repair at Chevy's expense. He had to order the part - it should be in Wednesday or Thursday and he will call when the part arrives to set an appointment. If this goes well I'll let you know -- if it doesn't go well I'll let you know that also. Appreciate you stepping forward.
anthelia
Please do send me information. Anytime feel free to email me with questions comments or concerns! I am here to help!
Christina
GM Customer Service
GM, please accept the reality that these actuators are under designed for this application. Unless the actuator is made to cycle every time the vehicle is shifted from Park to Drive and Drive to Park it will fail. Please allow the automatic door locks to be disabled in order to save the actuators.
I am glad your dealer is stepping up and taking care of this for you. If you need anything please let me know!
Christina
GM Customer Service
I am glad to hear that everything went smoothly. We are glad that things have been resolved to your satisfaction! If you need anything else please feel free to contact me.
Christina
GM Customer Service
I apologize for your frustrations. Have you spoke with a dealer or Customer Assistance? If not, I would recommend speaking with a dealer and setting up a case with Customer Assistance. If you would like I would be happy to set up a case for you. I will just need you to email me your complete contact information including mailing address, VIN, current mileage, and involved dealer. I look forward to your response.
Christina
GM Customer Service
I apologize for your inconvenience. In that case you should of called GM. You were barely out of your warranty. If you would like I would be happy to set up a case for you with GM Customer Assistance.
Christina
GM Customer Service
Thanks for the quick reply. I would appreciate if you would set up a case for me with GM Customer Assistance, especially since it sounds like this could be an issue later on as well. Again, thanks for the help!