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Comments
Today, the truck will not reverse-- it just revs. It will drive forward but it will not go backwards, at all. Luckily, it was started in the garage. However, it was driven on a major highway earlier and this transmission issue, could have been the end of my life.
Please provide link to info on any Class Action Suit for the 2007 Acadia. PLEASE!
Did they replace or take care of your matter in an acceptable manner?
Have you already been in contact with Customer Assistance on these concerns?
Sarah, GM Customer Service
Sarah, GM Customer Service
We just encountered basically the same thing with our 2007 Acadia. Timing chain had jumped and GM is going to cover the new timing chain but are saying they will not cover the damaged Cylinder Head.
I was just wondering if you got anywhere with them covering your engine repair?
One thing I did do was send an email to GMC yesterday (socialmedia@gm.com) informing them of my issue and dealership response. I have yet to receive a confirmation or reply but perhaps you should do the same? Wouldn't hurt to log your issue with GM as well.
I'm sorry to hear that you had to have your vehicle towed to the dealership. I understand that unexpected repairs can be extremely inconvenient. Please keep us updated on the vehicle prognosis.
Sincerely
Amber N.
GM Customer Care
I am sorry to hear that your engine has failed. You should still be within your vehicle Powertrain Warranty-- so under normal circumstances, this would be fully covered. Please let us know if there is anything we can do to assist through this time.
Amber N.
GM Customer Care
Amber N.
GM Customer Care
I'm sorry to hear that your vehicle is currently experiencing issues. I would be happy to document your concerns and look further into this for you. If you are interested, you can email us your information at socialmedia@gm.com. Include your full name, mileage, contact info, and the name of the dealership. Feel free to also contact GM Customer Service by phone at 800-462-8782. Please keep us updated.
Amber N.
GM Customer Care
We are sorry to hear that you are facing engine problems. Since you have already filed a complaint with GM Customer Service by phone, your agent should be working to get this resolved. If there is anything additional you are concerned about, please let us know.
Amber N.
GM Customer Care
Now after all that I do get called frequently by GMC Customer Service, that is not an issue mind you. But when I talked to them last I was informed that they would only pay for 40% of the cost.....that is almost $6000 as I was quoted by the dealership it would cost almost $10,000. Mind you, this is not acceptable, I don't have that much money lying around for something that my warranty should pay for. I did ask some questions to this, like if I had taken my Acadia to the dealership every single time that I had oil changed and what not, would that be covered then. I was told that they would cover 40%.....wait what???, not it would be covered then, no that they would only cover 40% even if I had taken it to the dealer to have services done there. Now that was aggravating, top that off, I asked if I did pay the $6000 out of pocket and did get it replaced, would my 100,000 mile warranty still be good, since it would be through GMC, or would it restart, or what?? I was told that the new Engine would have a 12 month, 12,000 mile warranty on it, and that is it.....so wait, you are telling me that even though this is a common issue, and it has been noted above by several different people, that even if it was replaced my warranty would basically become invalid, and that it would only go up to 12,000 now. What happens if after another 37,000 miles it seizes again?? I would be out $10,000 instead???? REALLY!?!?!??!?!
Needless to say I had read what others have done and I am not going to be taking this lying down. Thankfully I do have a legal office on my base, and I will be talking with them in the next few days in regards to this matter. And if I am not able to get help through them, you better be d*** sure I will get an outside lawyer. If you are not going to honor your warranties when something like this happens, then don't offer them to people. I am tired of being bombarded with the notion that if you purchase this warranty then it will be covered, ummmm, no it wont as this has clearly been demonstrated.
And before I am asked about this, my service request number is 71-1228966695. I was informed today that my case would be closed and that any further correspondence is to be done through the dealership as to help mitigate the time issues having three parties involved. While I understand that theory, I will have to get a new third party involved, and that will be JAG office/Lawyer.
This seems too common an issue with this vehicle after 30k miles. GMC should really recall them. They are nice looking and roomy but not dependable or safe. My engine seized on the highway and my teenage Son was driving. I can't tell you how thankful I am that he was near the exit to our home. Thankfully.
I would definitely hire a lawyer. Keep us posted.
Hopefully the Dealership can help us out. Mind you any amount I have to pay will piss me off, but something under a 1000 is more plausible than 6000. Will keep everyone posted though.
Come to find out I need new bushings on the steering, and I need to have the cham shafts replaced. right now I am looking at a $3,684 from the dealership.
I'm so upset that this has happened, and I will never buy a GMC again.
starting the process of a class action suit for anyone who would be interested I joining me. I have several media outlets willing to cover the story.
This might come down to one of those hard lessons to learn but the details could save someone else from a similar fate.
By "struts" I presume you mean hood struts.