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GMC Acadia Transmission Problems
To Whom It May Concern:
I am writing you today to express my dissatisfaction with my new 2010 GMC Acadia I purchased on June 11, 2010. I have had numerous problems with the car and employees of the dealership.
It started with the purchase. We went to SNK Dealership in Springfield, IL. When I told the salesman what I wanted on my car he stated that he could not find any car with everything I wanted on it. I requested DVD, Navigation, XM radio, and sunroof on a white GMC Acadia SLT2. 2 days later, he found one that was red, I took it. Then, he said he could not negotioate the price because he was only making $100.00 and SNK dealership was only making $400.00 on the deal. I found this incredulous.
A short time after buying the car I noticed windshield washer fluid on our garage floor. I took it back to SNK and sat there for 1 1/2 hour with my elderly mother only to have the mechanic come out and tell me they couldn't find anything wrong. He agreed to go back and look again and a half hour later he came to tell me that the problem was in the rear of the car. I tried to explain that the leak was in the front of the car under the motor. He immediately became aggitated and put his hand up and stated, (and I quote) "I will slow down for you. I will talk more slowly so that you can understand." I stood up and told him not to talk down to me. He walked off and I went to look for the salesperson who sold me the car. He tried to tell me that I misunderstood. When I went back to the waiting room a woman who had been sitting there stated to me, "Good for you." She heard everything and stated that they talked down to her, too. It turned out to be a windshield washer pump for the rear and could have been explained very easily without rudeness.
They ordered the part and fixed it later that week. We were asked by the salesman not to return the " GMC Buyer Survey" at all if we were going to put anything negative on it. My husband and I agreed we could not in good conscious, so we did not fill it out or send it in.
My husband and I both feel that the car never shifted right. There seemed to be a delay in shifting and when stopped at a stop sign on a slight incline it rolls backward as soon as you take your foot off the brake. I asked SNK about this and the mechanic laughed and stated that "...the car is heavy."
Then, on Friday, August 13th, I started the car and put it in reverse. The car jerked as if I was pushing on the gas and immediately the check engine lite, "check stabilitrak" and the traction lite came on. It was charging higher than normal and the RPM's were around 5-6 at 60 miles per hour. I called Onstar and they did a diagnostic and found 3 problems. Onstar called a dealer in Naperville, IL but they wouldn't get me in until Thursday, August 19th. I drove it a little farther and called Onstar again. They tried to call another GMC dealer in the area but noone answered. So Onstar arranged a tow and rental car.
I was informed that my rental car would only be paid for if it was a GMC product and the only GMC they had was an HHR which looked an felt like a gocart. I wanted and expected a car at least similar to the one I owned.
My car was towed to Bill Kay in Downers Grove, Illinois. I received a call from the mechanic later that night. I spoke with the mechanic on Monday and was told he would order parts and repair transmission. I asked about the other two problems Onstar found and was told they would take care of them, too. I later informed him of the recall on rear seat and he stated he would take care of it, too. Thursday morning I called and was told the parts are on back order and my car would not be done until next week at the earliest. I began packing to go back to Springfield and left shortly afterward. I received a call, after I was on the road, that some of the parts had come in so I turned around came back to wait. Friday the rest of the parts came in and I arrived at the dealership around 5:30 to pick up my car. The check engine lite was on and it was charging higher than normal. I also noticed a small scratch and chip on the left front bumper and oil or transmission fluid on my driver floor matt. I pointed these things out to the mechanic. He told me I could drive the car and repair it in Springfield. He said it was an oxygen sensor and something about emissions. He also denied scratching the car stating that it looks like a rock chip.
When I arrived at my home in Springfield the trunk would not open and the dash lights had been flashing on and off.
Back in Springfield I and took it to Friendly Chevrolet where it sits now. They have been very nice and easy to work with.
I am also VERY concerned about the resale or trade-in value of my car. I would not, and do not know anyone who would, buy a car that the transmission went out and had all these problems two months after it was purchased.
While I am writing this letter I would also like to mention the things I dislike about the car itself.
-the front air-conditioner vents are surrounded by shiny silver which reflects the sunlight in my eyes
-no power tilt steering wheel
-grooves in floor where rear seat slides are exposed and rear floor matt seems too small
-plastic around console and lower portion of front seats is easily moved by slight touch
-only holds 1 CD or 1 DVD at a time
-gas mileage is 14 MPG city and 16 MPG on highway which is a big issue since I drive 25,000 miles a year.
I just thought someone should know these things and would appreciate your insight on this matter.
****This is the letter I would like to send. Just don't know who to send it too. Please anyone help.
I am writing you today to express my dissatisfaction with my new 2010 GMC Acadia I purchased on June 11, 2010. I have had numerous problems with the car and employees of the dealership.
It started with the purchase. We went to SNK Dealership in Springfield, IL. When I told the salesman what I wanted on my car he stated that he could not find any car with everything I wanted on it. I requested DVD, Navigation, XM radio, and sunroof on a white GMC Acadia SLT2. 2 days later, he found one that was red, I took it. Then, he said he could not negotioate the price because he was only making $100.00 and SNK dealership was only making $400.00 on the deal. I found this incredulous.
A short time after buying the car I noticed windshield washer fluid on our garage floor. I took it back to SNK and sat there for 1 1/2 hour with my elderly mother only to have the mechanic come out and tell me they couldn't find anything wrong. He agreed to go back and look again and a half hour later he came to tell me that the problem was in the rear of the car. I tried to explain that the leak was in the front of the car under the motor. He immediately became aggitated and put his hand up and stated, (and I quote) "I will slow down for you. I will talk more slowly so that you can understand." I stood up and told him not to talk down to me. He walked off and I went to look for the salesperson who sold me the car. He tried to tell me that I misunderstood. When I went back to the waiting room a woman who had been sitting there stated to me, "Good for you." She heard everything and stated that they talked down to her, too. It turned out to be a windshield washer pump for the rear and could have been explained very easily without rudeness.
They ordered the part and fixed it later that week. We were asked by the salesman not to return the " GMC Buyer Survey" at all if we were going to put anything negative on it. My husband and I agreed we could not in good conscious, so we did not fill it out or send it in.
My husband and I both feel that the car never shifted right. There seemed to be a delay in shifting and when stopped at a stop sign on a slight incline it rolls backward as soon as you take your foot off the brake. I asked SNK about this and the mechanic laughed and stated that "...the car is heavy."
Then, on Friday, August 13th, I started the car and put it in reverse. The car jerked as if I was pushing on the gas and immediately the check engine lite, "check stabilitrak" and the traction lite came on. It was charging higher than normal and the RPM's were around 5-6 at 60 miles per hour. I called Onstar and they did a diagnostic and found 3 problems. Onstar called a dealer in Naperville, IL but they wouldn't get me in until Thursday, August 19th. I drove it a little farther and called Onstar again. They tried to call another GMC dealer in the area but noone answered. So Onstar arranged a tow and rental car.
I was informed that my rental car would only be paid for if it was a GMC product and the only GMC they had was an HHR which looked an felt like a gocart. I wanted and expected a car at least similar to the one I owned.
My car was towed to Bill Kay in Downers Grove, Illinois. I received a call from the mechanic later that night. I spoke with the mechanic on Monday and was told he would order parts and repair transmission. I asked about the other two problems Onstar found and was told they would take care of them, too. I later informed him of the recall on rear seat and he stated he would take care of it, too. Thursday morning I called and was told the parts are on back order and my car would not be done until next week at the earliest. I began packing to go back to Springfield and left shortly afterward. I received a call, after I was on the road, that some of the parts had come in so I turned around came back to wait. Friday the rest of the parts came in and I arrived at the dealership around 5:30 to pick up my car. The check engine lite was on and it was charging higher than normal. I also noticed a small scratch and chip on the left front bumper and oil or transmission fluid on my driver floor matt. I pointed these things out to the mechanic. He told me I could drive the car and repair it in Springfield. He said it was an oxygen sensor and something about emissions. He also denied scratching the car stating that it looks like a rock chip.
When I arrived at my home in Springfield the trunk would not open and the dash lights had been flashing on and off.
Back in Springfield I and took it to Friendly Chevrolet where it sits now. They have been very nice and easy to work with.
I am also VERY concerned about the resale or trade-in value of my car. I would not, and do not know anyone who would, buy a car that the transmission went out and had all these problems two months after it was purchased.
While I am writing this letter I would also like to mention the things I dislike about the car itself.
-the front air-conditioner vents are surrounded by shiny silver which reflects the sunlight in my eyes
-no power tilt steering wheel
-grooves in floor where rear seat slides are exposed and rear floor matt seems too small
-plastic around console and lower portion of front seats is easily moved by slight touch
-only holds 1 CD or 1 DVD at a time
-gas mileage is 14 MPG city and 16 MPG on highway which is a big issue since I drive 25,000 miles a year.
I just thought someone should know these things and would appreciate your insight on this matter.
****This is the letter I would like to send. Just don't know who to send it too. Please anyone help.
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Comments
Thank you
But, this past Saturday did it for me. I was passing a car and when I sped up to pass, the accelerator stuck three times (i thought the engine was going to blow the RPMs went so high) before I could get the car off the road without a major accident. Luckily, there was no other traffic in front of me. It was the scariest moment of my life and my four year-old daughter was in the car too.
I took it to the dealership (scared to death it was going to happen again) and was told the timing chains were worn but shouldn't be at 115,000 miles and the clutch something on the transmission was shifting through from third to fifth. Because my 100,000 mile warranty had expired, it would cost me $4500 plus tax to repair. Needless to say I am getting a lawyer to help me fight this. 115,000 miles or not, my car should not put me in danger like that when obviously GM knows there is a problem with the transmission on these vehicles as everyone can see from all of these posts.
I am trying to find information about a class action lawsuit if anyone knows anything please reply. Thanks.
1-2 was good got to 3rd and engine revs up then catches? Any idears?
I would encourage you to take your vehicle to your local GM dealership to be diagnosed. Please keep me posted when the issue has been taken care of.
Thank you,
Caron, GM Customer Service
I apologize for the problems you are experiencing with your vehicle. Could you please email me your VIN? I would like to look further into your situation.
You can get my email by clicking on gmcustsvc.
Thank you,
Caron, GM Customer Service
About 70% of the time when you accelerate, it takes several seconds for it to respond.
This has created a couple of dangerous situations.
I'm not sure how the throttle is designed but it's certainly not of good quality.
This is extremely unsafe and Acadia owners need to be aware.
GM really has lost a lot of quality over recent years. Interior looks and feels more like a Mattel Toy product.
Thanks,
Archie S.
This morning on the way to work, the car seems to be locked in 1st gear. Then the check engine light came on. Luckily it was a couple miles from work, but now I am not sure how I am getting the car back to the dealer.
Customer Service from GM is horrible.
I apologize for the problems you are experiencing with your vehicle. Have you had the vehicle diagnosed? Please keep me posted.
Thank you,
Caron, GM Customer Service
I apologize for the problems you are experiencing with your vehicle and having to go back to the dealership. Since you have spoken with GM Customer Assistance could you please email me the case number? I would like to look further into your situation.
Thank you,
Caron, GM Customer Service
Have you taken your vehicle to the dealer? If not, I would recommend starting there. I would be happy to look into recall information for you vehicle, I would just need you to email me your VIN. Have a great day!
Christina
GM Customer Service
I had flushed/changed transmission fluid at 49K. Transmission has always seemed to jerk/slip, but until it failed I was always told this is how this model behaves, it is "normal".
2008 GMC Acadia SLT.
I apologize for the problems you are experiencing with the transmission. I am happy hear the dealership is taking caring of you. Please keep me posted on any information from the dealership. If you have any questions or concerns please feel free to contact me directly.
Thank you,
Caron, GM Customer Service
I apologize for the problems you are experiencing with the transmission. Please keep me posted when the issue has been taken care of.
Thank you,
Caron, GM Customer Service
One funny thing, I received a monthly OnStar report in the midst of the transmission rebuild. It reported "no issues found" with engine/transmission. LOL. Here is what that looked like"
https://s-hphotos-sjc1.fbcdn.net/174970_2295361353136_1522141142_32463412_393222- -_o.jpg">
second time it's gone out on me!
It is extremely frustrating! I am waiting to hear news. The car has been at the dealership since Monday!
I apologize for the problems you are experiencing with your vehicle. By chance have you spoken with GM Customer Assistance? Please keep me posted.
Thank you,
Caron, GM Customer Service
Please keep me posted on any information from the dealership. By chance have you spoken with GM Customer Assistance?
Thank you,
Caron, GM Customer Service
I apologize for the problems you are experiencing with your vehicle. By chance have you been in contact with GM Customer Assistance? If so, could you please email me your case number? I would like to look further into your situation.
You can get my email by clicking on gmcustsvc.
Thank you,
Caron, GM Customer Service
I apologize for your frustrations. Can you please send me your VIN, current mileage, and involved dealer? I look forward to your response.
Christina
GM Customer Service
Thanks for posting back. The vin number is: 1gkev337x8j297001. The mileage is 44,000 and we took it to team chevrolet here in scottsbluff,ne. They have told me that the transmission needs repair and it will be covered under warranty. They have also provided us a rental car. So far great service. Thanks for looking into this Issue. I will keep you updated on my end.
Todd
It's really telling when you pull into the dealer service center and they say "let me guess the transmission, right?" or "yeah, 2007 and 2008 have very problematic transmissions....I would be lying if this is the first one that has come through here." Wow, what a confidence builder after shelling out $38K (and more like $45K after interest is computed)
I have never hadthis type of stress or disappointment over a car before with $500 per month payments in this economy and the car's engine can't even run longer than my toro lawnmower ! What's this going to be worht when it comes time to resell.
Also, talk about disingenuous advertising. The EPA mileage numbers are way over stated. Why is the EPA not fining GMC for this; oh yeah I forgot.
This car has had a few recalls, electrical, wipers, seatbelt, etc. Not a big deal in car terms. But the transmission; that's another story. It is the heart of the engine. As the service tech put it the design is faulty and all of the critical parts are wholly compromised once a plate slips. The worst part is that the design flaw cannot be solved to my knowledge so its a lemon.
I think people should think class action here folks. Let me know if you haev a good attorney.
EPA is responsible for providing the fuel economy data that is used on the fuel economy label (or window sticker) on all new cars and light trucks and not General Motors. For more information regarding EPA please visit: http://www.epa.gov/fueleconomy/basicinformation.htm
By chance have you spoken with GM Customer Assistance? Could you please email us your VIN? We would like to look further into your situation.
Thank you,
Caron, GM Customer Service
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I apologize for your frustrations. Have you spoke with a dealer? If not, I would definitely recommend doing so. Have you spoke with Customer Assistance? Can you please send me your VIN? I look forward to your response.
Christina
GM Customer Service
I'm a foreigner from Europe and apologize my spelling mistakes. Two weeks ago I bought a used GMC Acadia 2008 from Kona Madza Dealer here on Big Island Hawaii. While doing the test drive the engine lamp was illuminated. The dealer promised that they know the problem and that some engine parts have to be replaced before they hand over the car. Days later I wanted to pick up the car and Kona Madza apologized that GMC sent the wrong parts. But they handed over the car with the agreement that as soon they get the parts they will call me and replace the parts. Then, three days later the car broke midst of a junction. The engine was still running but the car did not move. I had to tow the car back to the dealer and after days they found out that the transmission might be broken. Because I bought the car on "as it is" I should also py the replacement/repair. I would understand if that would happen after months but not less than a week! Very frustrating, mainly after the dealer promised that they checked the car before they released it!
I would be very thankul for any help or ideas how I could get out of this misery.
Thank you and best regards
:mad: - Bruno
You could call the general manager of the dealership and plead your case. Dealers have been known to do goodwill work. The chances are not very good that you will find any help from them but you won't know until you ask.
This Kona Mazda that you are referring to actually called Big Island Motors?
Thanks for your response and the hint to contact the GM.
I have to admit that I don't know exact what parts the dealer wanted to replace. It was just naiv but I didn't care about the details if they fix the engine problem.
Yes, I mean Big Island Motors
Best regards
Bruno
I apologize for your frustrations. Can you please send me your VIN? I would like to look into this for you. I look forward to your response.
Christina
GM Customer Service
Thank you for taking care! The VID of the Acadia is 1GKER13738J117401
Best regards - Bruno