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I did not know about the tranny issues until I searched for it. There was no warning on this failure. I noticed problems and decided to take it into the dealer the same day. I will file a complaint at the site above if I do not get any resolution.
One thing i have noticed is after the transmission repair, is the gas mileage is dismal, 11mpg in 70/30 city/hwy driving - much worse than prior, evening using the gas lightly. Also the idle "creep" when you take your foot off the brake is noticeably reduced, i have to use more gas than previous.
I now need to take it back to the dealer, but i am not hopeful that they will be able to re mediate it. I will just get the std response... transmission is functioning correctly... nothing to be done. But clearly something is wrong.
I loved the ride , the car has all the features I would want, but this has soured my whole experience with GM. I hope they can set this right.
Sarah, GM Customer Service
What country are you writing from? I would be happy to get you information on how to contact Customer Service in your area if you like.
Sarah, GM Customer Service
Have you already made your trip to the dealer at this point? Looking forward to hearing back from you!
Sarah, GM Customer Service
I brought the car back to the dealer and they said that it was normal; that they had to reprogram the transmission and that the new programming would affect the mileage. They also gave me the line that the behavior was to insure the longevity of the transmission. They also did not write up a service ticket and are implying they would charge me $68 for a service call if they did. This just gets more frustrating. Minimally I need documentation of this issue, especially if it get worse in the future. Can I open a formal complaint with GM customer service?
Thanks for any assistance.
Sarah, GM Customer Service
We had to be towed 50+ miles to the nearest service center. Of course, this happened on the beginning of a 3 day weekend and 3+ hours from home. We not only cut our weekend short, but had to inconvenience family to drive over and pick us up. The Acadia is still at the service station, I have no idea of cost. Our Warranty ran out less than 6 months ago and there are a little more than 60K miles on the vehicle.
Now that I've read the others on this forum, I am extremely frustrated and angry with GMC. Mine is not an isolated incident and it's clear that GM knows of the problem. It seems to occur weekly if not daily to Acadia owners all around the world. GMC should be ashamed to be releasing inferior products that end of costing their owners thousands of dollars beyond the normal cost of maintenance, all while taking Tax payer money and claiming to be a responsible company. I'm already looking for another company to provide transportation for my family. Shame GMC.
We're sorry to read about the transmission difficulties you've encountered with your Acadia. Let us know if we can check into this further with your dealership. We can be contacted at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation so far).
Sarah, GM Customer Service
In December 2012, the timing change and gears, cams and lifters were replaced just before the warranty expired otherwise it would have been another $2400.
Yesterday, February 18, 2013, the transmission went and is estimated to cost $2300 to fix the wave plate.
At this rate I could have bought a Ferrari. The vehicle has been in the shop more days than I have been able to drive it. I am tired of making two payments every month; one on the vehicle and the other for repairs and parts. What is wrong with a company that produces such pieces of crap? It is bad enough people are trying to make a living when you have a car you can’t even drive that has only 44,000 miles and you can’t even give it away.
At this point, besides the newly found problems with the transition, the back heater core is leaking and the passenger side air bag sensor switch needs to be replaced, estimated cost of $2200. The Acadia is a never ending MONEY PIT!
What happened to good American made vehicles? I can no longer afford to donate my hard earned money to fund GMC. I need a bankruptcy bailout.
I worry about what will go next? Where are the safety standards?
Shame on you GMC!!!
“Would you let your family ride or drive in a vehicle that had so many issues?" :lemon:
I went skiing with my sons this weekend while my wife was home with the Acadia. She said it was running rough and I suggested she get the car washed (thinking we had snow/ice/mud in the wheel). Well, the car DIED in line at the car wash. Towed to the dealer on Friday, February 15th. Yesterday (Monday, February 18th) I was told that the transmission was DEAD. This is a 2008 Acadia that we purchased in September 2007. My warranty expired in September 2012 and our vehicle has < 60k miles.
Cost to fix: $3,906.00!!!!!
I am a supplier to GM and when we have a problem holy heck is unleashed. We must supply root cause analysis within 24 hours and have clean product in the supply line regardless of cost. I've had to charter planes to get parts to GM plants for quality issues. Oh, by the way, I am stuck for any and all costs associated with these issues.
Ridiculous. I've owned (in order) Sunfire, Grand PRix, 2 Door Jimmy, 4 door Jimmy (2) , Envoy XL, Yukno XL, Acadia. Done with GM now. Tryign to do the right thing but constantly jammed on.
Plan on following this part through the entire process to make sure it is dissected and a full report given. Cost of ownership on this vehicle is HUGE!
We're sorry to hear about the troubles you've had with your Acadia. If we can check into this further for you, please contact us at socialmedia@gm.com with more details (including your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).
Sarah, GM Customer Service
Are you currently working with Customer Assistance on this at all? Let us know if we can check into this further by contacting us via email at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).
Sarah, GM Customer Service
Any updates since your last post? If we can check into anything further, please don't hesitate to contact us at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).
Sarah, GM Customer Service
We're sorry to hear that you've had these troubles with your transmission. Have you already worked with Customer Assistance on this matter?
Sarah, GM Customer Service
We're sorry that this has been such a difficult process for you and that you're now engaged in legal recourse. As you proceed with your lawyer, you will be directed to the appropriate department within General Motors.
Kindest regards,
Sarah, GM Customer Service
Yes I am working through the issue with GM customer service. To be sure I will update this board with the outcome.
Out of all the problems i have had I think the only problem i haven't had is is the leaking problem
and that's only because I didn't buy the acadia with the sunroof.
I bough this car in April because my 1998 ford expedition was getting old and gas prices were getting pretty high. And I was doing a lot of traveling out of state, I was trying to buy something safer for my family.
Five years later here I am driving my 1998 expedition with no problems and my "better car" just sitting on my driveway.
It all started the first year when I was taking my daughter to Florida for cheer leading competition; I was just outside of Illinois when the check airbag light and message screen came on'.It got me pretty worried just thinking that if I was in an accident the air bag wouldn't deploy but I had to keep going since I had to be in Florida the following day for competition thankfully the light went off but came back on on our way back to Chicago and it kept doing that for a long time; on when i was driving it and off when I wanted to take it to the dealer. so I left it alone for a while. Then the power steering started making that noise that a lot of people is having problems with. Than while still under warranty the suspension stared to make a lot of noise took it to the dealer and they replaced the tie rods and told my wife that she had a bad low beam headlight and they charge her $180.00 just to replace the bulb. Then the light on the other side needed to be replace and my nephew was able to replace it in about 5 to 10 minutes. Now there is a recall for that problem but I didn't know until recently but is to late to get a reimbursement for what i paid to have it fix; last day was Dec 31st 2012
then the service airbag problem came back and this time didn't go away. took it to the dealer and they said that the harness was to tight and they rerouted it so it wasn't tight anymore.
worked for a couple of days and its on again but I didn't take it back and now is past its warranty. Now I have had the check engine light on for a couple of weeks took it to Autozone to have the code read, came back with the code to replace the canister purge solenoid but the guy at autozone told me to add a good fuel injector cleaner and that that may make the light go away' Didn't work and now i have the transmission problem, it started to act funny shifting
pretty hard some times and then a few days ago I was driving on the freeway coming home when I notice the rpms at about 4000 to 45000 and it wouldn't change gears and the fuel gauge started going nuts from half of tank that i had left to empty back and forth luckily i was almost home and had to drive it home on the same gear. took it to autozone and came back
with the same code for the solenoid plus codes p0700/p0716/p0717 was told it was the input speed sensor and I'm afraid the plate problem is going to be next. And I just don't have the money to spend on the car. Unfortunately I became disable a few months after I purchased the car and now I'm making 1/3 of what I was making before and my wife can't find a job'
she is currently working part time and working only 12 to 20 hours a week at minimum wage
and spending a lot more on gas since we have to use our other truck (expedition)that uses a lot more gas we are about breaking even but at least she feels she is working and waiting for something better to came along. Please if anybody has any advise please let me know if there is a class a law suit or anything legal that I could do. I just don't have the money to fix it.
I'm behind on my mortgage already i sure don't have the extra money to put on our "reliable and safe vehicle" I will really appreciate any help or advise for this problem.
Thanks in advance.
Have you already been in contact with Customer Assistance regarding these difficulties with your Acadia? If not and if you would like for us to check into this further, please email us at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).
Sarah, GM Customer Service
But now that i"m having the check engine, air bags and transmission light on I don't have warranty or or money to get it fix and I don't have a lot of documentation to prove all the problems that I"m having.
I know I'm probably asking for to much but I would really appreciate if you or anybody can point me in the right direction about how to file a suit or complaint I'm not very smart when it comes to computers.
Thanks again for your help.
our problem.
Can you put me in contact with GMC? I own a 2007 GMC Acadia that has similar transmissions problems as listed above and I also had to shell out $800 to replace a faulty aib sensor in the passengers side seat two days before my son was born? My wife refused to ride in it to the hosptial until it was fixed. How does the people at GMC sleep at night knowing they sell so many 2007 Acadia's with all these problems?
Congratulations on your new addition! We can be reached via email at socialmedia@gm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation) or the GMC Customer Assistance Center can be reached at 800-462-8782 (Hours: Mon to Sat, 8am to 9pm ET; Closed Sunday).
Sarah, GM Customer Service
I sent this information in via e-mail on Friday and I will just wait for a respond from GMC Customer Assistance about my issues.
Thanks
Contacting GMC using the method you provided did not go as here is the response I just received from Brandon. This makes me mad becuase it appears that Brandon did not read my question is an only reply with a script message. Got to love the customer service at GMC. GMC needs to address the flawed transmission in all 2007 GMC Acadias and not divert the blame.
Mr. Floyd,
Thank you for contacting us. You have the right to expect long-term reliable
performance from your vehicle. Every effort has been made to assure excellent
quality for our customers.
However, many factors are involved in the overall appearance and performance of
your vehicle. GMC provides an excellent warranty to protect you from unexpected
concerns and repairs, but no manufacturers warranty is unlimited. Your warranty
has expired due to both age and mileage and unfortunately we are unable to offer
any assistance with this matter.
Brandon
GM Customer Service
How can I get added to the class action lawsuit against GMC for the transmission issues with the 2007 GMC Acadia? I am not getting any help from GMC on this matter and I believe that they(GMC) should be held accountable for these transmission flaws with or with a warranty. (Lemon Law)
Thanks
I can't believe GMC is now owning up to the monster that it's created in the GMC Acadia
We're sorry to hear about the transmission concerns you are having with your Acadia. Are you currently working with a GM dealership to get this looked into?
Sarah, GM Customer Service
Everyone, please go to https://www-odi.nhtsa.dot.gov/VehicleComplaint/index.xhtml
right now and file a complaint against GMC and the Acadia model. This is the only way to get the ball moving about this horrible vehical GMC production and making them own up to all the problems it's cuasing us. Please do it today!
Dont way, we must get the complaint count up to get our items address. Please ignore Sarah, GM Customer Service as she is a joke.
Sarah, GM Customer Service
Why can't you help me ? You sent me the same response and I got was a e-mail from a GMC customer service employee named Brandon that appears to be useless. Why would I pay for a diagnostic fee to the GMC dealorship just for them to tell me what I already know? The transmission is going bad in my Acadia and it's due to faulty transmission design from 2007 to 2009 on all Acadia's. I dont have $4000 to replace this and no it's not under warranty. GMC needs to own up and fix this issue becuase it's a lemon design and a safety hazard. I look forward to see what kinda of script reply you send back this time.
I can certainly understand why you're frustrated. My understanding of the situation is that your vehicle is significantly out of the applicable warranty by mileage. A diagnosis is our first step in this process as we need to understand what is going wrong with the transmission and get an estimate from the dealership. We cannot guarantee cost assistance in advance as this is determined on a case by case basis.
I hope this helps to clarify our process - I can understand that it isn't ideal for your circumstances and am sorry that you continue to be frustrated.
Kindest regards,
Sarah
GM Customer Service