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GMC Acadia Transmission Problems

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Comments

  • misc23misc23 Member Posts: 22
    Please post how you issue with socialmedia@gm.com came out. I would like to see if you have the same experience I did.
  • misc23misc23 Member Posts: 22
    That socialmedia@gm.com is just them trolling trying to get people to think they are doing something so they will stop commenting. I have yet to find someone they have helped.
  • misc23misc23 Member Posts: 22
    @visar99 How did your experience go with the GM customer service assistant?
  • misc23misc23 Member Posts: 22
    To follow up on this. I is now 5/9/13 and I am still dealing with GM Customer service. The plan is to keep you thinking that they are doing something to keep you from commenting. That sounds like proof that they know this is an issue when they hire people to troll the social media sites. Nothing more than damage control for a known issue.
  • gmcustsvcgmcustsvc Member Posts: 4,252
    Hi misc23,

    I would be happy to take a look into your case and get you an update. Please send me your full name and case number if you have one if not, include your VIN. I can be reached at socialmedia@gm.com "Attn Crystal" in the subject header. Look forward to hearing from you.

    Kindest Regards,
    Crystal L-GM Customer Care
  • gmcustsvcgmcustsvc Member Posts: 4,252
    Hi acadiablues1

    I am sorry you feel this way. I completely understand how frustrating this can be. I would like to exhaust all of my resources to try and help you. Could you please email me at socialmedia@gm.com ATTN: Jackie. In this email I would need your full name, phone number, address, VIN, current mileage and involved dealership. I look forward to hearing from you.

    Regards,

    Jackie
    GM Customer Care
  • mdespotmdespot Member Posts: 1
    I have a 2011 Acadia and am concerned about my transission. On a long trip to Southern Utah Feb 2013, the transmission slipped out of gear. The engine reved up to very high rpms. This happend three time on the trip, each time on the freeway while accelerating. It has not happened since. Of course the dealership was not able to duplicate the problem, so nothing was done. Has anyone else had this problem with a 2011 Acadia? Could this still be a wave plate problem? How do I ensure that GM is aware, so if it goes past the 100,000 mile mark, I can still be covered? I am now at about 49,000 miles.
  • kgandlgkgandlg Member Posts: 2
    We have a 2007 GMC Acadia and while attempting to merge onto the freeway, my transmission refused to gain speed. We (as in my family of 5) were nearly killed by traffic coming from the freeway. We managed to get our vehicle to our mechanic who advised us NOT to drive the car and quoted us for a new transmission, stating that the tranny fluid was burnt and the vehicle deemed unsafe. I immediatley called GM, worked with a great guy named Choncy. Super kind and helpful, stating that we needed to have the vehicle diagnosed at a GM dealer. We did. They quoted us for a brand new transmission verbally stating that the current was NO GOOD!! However our paperwork with the attached $3700.00 estimate said that the fluids were great and the transmission had no problems! Hmmmm...I smell a scam!

    We went back in asked how we could possible need a new transmission when nothing was wrong. The response "oh, yeah yeah, we will fix the paperwork, it must have been an error!" Soooo, we then took all this information (including the first, second and third diagnosis) back to Choncy who turned us over to a district specialist named Luke. Luke took his sweet time looking into helping us and came back with the response that GM couldn't help us because, are you ready......"We weren't loyal customers to our local GM dealer!" Are you kidding!?! GM's product should have NO merit on where I service my vehicle!!! This is one pissed off GMC owner! Good thing we bailed GM out as a nation! They still aren't owning up to their issues!

    By the way "SARAH FROM GM CUSTOMER SERVICE" Save your typing skills for some other sucker....I don't want to hear it! Perhaps my attorney does!
  • gmcustsvcgmcustsvc Member Posts: 4,252
    Hello mdespot

    Have you spoken with a GM Customer Care Agent yet? If not you can send me your full name, address, VIN, current mileage and a description of the issue that you are experiencing and I will document it for you. If you would like for me to do this please email me at socialmedia@gm.com ATTN: Jackie. Also include in the email any questions that you have and I will do my best to answer them.

    Thank you,
    Jackie
    GM Customer Care
  • mksipmksip Member Posts: 2
    We purchased our 2011 GMC Acadia SLT because I loved the look and the space available for a comfortable ride. I even did my homework before purchasing. Friends of mine had one that was older and said the transmission is junk. If I was set on buying a GMC Acadia then I would want to make sure the transmission would hold especially on a slight incline. Not even a large hill. So when test driving my 2011 GMC Acadia it had none of these issues with rolling back on an incline and was holding. Now at 20,000 miles my GMC Acadia won't hold on any sort of incline. When stopping at a stop light on an incline you have to drive it like you would a standard transmission. You have to put one foot on the break and one on the gas so that I don't roll back into the vehicle behind me. If you do not put one foot on the gas, it will start rolling backward. Even the few seconds that it takes to move your foot from the break to the gas pedal it will roll backwards a few feet.
    I have almost run over people in my driveway because the car will roll backwards or forwards on an incline after putting it into park, drive, or any gear. As soon as you take your foot off the break allow yourself alot of room in case it begins rolling!!!
    When I talked to the service department at our dealership they said it is normal for new cars to not be able to hold a car with the transmission. But they gave me a GMC Terrain as a loaner while they did some warranty work. The GMC Terrain did not roll down my driveway. And the transmission on it holds it steady in the gear it's in until gas is given for it to go. When I told them the Terrain didn't do it. They said that that's just the way Acadia's are. It's because of the RPM's being so high on an SUV. "What???" They said it should only roll a little bit back and then the transmission should catch it if you have the vehicle in Drive.

    So I took it home and tried a little test. I pulled into my driveway. Braked in front of the garage and the Acadia stopped. Then I took my foot off the break while it is still in Drive to pull into the garage. But since they said it should only roll back a bit I thought we would see how far it would roll before it realized it was in Drive. It rolled 20 ft before I pushed on the break took my foot off the break it rolled back again. It doesn't seem to realize it is in Drive. (This is not a very steep driveway!!!)

    I truly love my Acadia. But it scares me that someone will get ran over thinking it is in park, or stopped. But as soon as the break is released it will roll. :cry:

    I wish I would have listened to my friends and stayed away from the Acadia!!! If only it had a transmission built that would work for it! I have never owned a car that did this! So no GMC, I don't think this is normal for a vehicle! Get a transmission that works in this vehicle!
  • gmcustsvcgmcustsvc Member Posts: 4,252
    Hi mksip,

    I completely understand your frustration with your Acadia and we certainly want to make sure that you feel safe in your vehicle. Have you had the opportunity to get into another dealership for a second opinion? I could look up any recalls or bulletins that may be related to this issue. If you are interested, please email me at socialmedia@gm.com ATTN Amber.

    Regards

    Amber N.
    GM Customer Care
  • anth7149anth7149 Member Posts: 1
    edited May 2013
    Sent this to Saturn Customer Assistance center 11/15/2012 2:15pm

    transmission stopped working. Took it back I just purchased a Saturn Outlook, 2007, on august 31, 2012 and on 11/8/2012 my transmission stopped working. Took it back to the dealership I bought it from and was told it is no longer under warranty. I would like to know when this vehicle went into service, what type of service it received under it's warranty and also, why General Motors is not honouring it's products after knowing that they had defects. We honoured them by insisting that America bail them out.. now, what about us.
    :Additionally, on the day before this transmission went out, I purchased a 2008 GMC Acadia, because I was satisfied with the Outlooks performance and now come to find out that it is also subject to transmission failure. What exactly is GM going to do to rectify this problem... I am now faced at a minimum of $3200 to replace this transmission.

    After posting this I finally got the dealer I bought (sold as is... but, problems were not listed on the car fax report) it from to replace the wave plate in the Outlook transmission, GMC refused... but, now I am getting leaking in the vehicle from the sunroof--down the column on both sides, the front heater fan motor stops working for the front of vehicle... has moisture problems.

    Then, 5/11/13, the transmission went out in the 1998 Acadia. It has 93,000 miles and is just outside of it's 5 years. The dealer says it is the torque converter and the flywheel needs replaced at $500.00 tear down fee and $1700 to repair. It appears that searching through all of the forums that GMC has known of these problems and refuses to fix them.

    I also found many other problems with both of these vehicles that I now notice... the noise the steering column makes, the hard ride in the Outlook, the leaks in both vehicles from the sunroof, the poor placement of blower motor under the glove box which gets moisture in it when it rains and stops working.

    GMC needs to honor its commitment to the American people and repair these vehicles by reducing all of it's managers and CEO, and engineers salaries and bonuses. We honored them by bailing them out and all they did was shut down the Saturn operation and then put all of those poorly designed parts in the Acadia... and went bankrupt so they would not be responsible to the very people who bailed them out.

    No more GMC vehicles... family has owned 13 from GMC and this is the thanks we get, advise all of your family "this is one 'Buy American' company that we should never again honor."
  • misc23misc23 Member Posts: 22
    @mksip - Please let us know how your experience with gmcustsvc goes. All the information I have points to it just being a way to appear GM is doing something for customers while just trying to get them to not post bad things about GM.
  • kgandlgkgandlg Member Posts: 2
    I posted in here yesterday regarding our 2007 transmission. Took it to our local mechanic to get fixed and fancy the fact that transmissions for the Acadia are on BACK ORDER! You don't say! In the meantime we also filed a complaint with the following (since GM refuses to take any action):

    Office of Defects Investigation (ODI)
    National Highway Traffic Safety Administration (NHTSA)
    U.S. Department of Transportation (DOT)

    All of these departments have been fantastic!
  • sportskidsmom5sportskidsmom5 Member Posts: 1
    We have a 2009 GMC ACADIA. While under extended warranty that covered the transmission, we took it back 3 times and were told nothing was wrong. Within a couple of months of expiration on that warranty, the transmission went out completely along with the catalytic converter and 3 timing chains to the tune of $7000. I called and wrote the dealership and GMC. No one responds. I googled ACADIA and found pages of complaints on the transmissions. I want to know who to contact next? There is no recall I know of, GMC stands behind nothing, and I have to pay $7000 for something covered under and extended warranty I already paid for and could not use. Never, ever buy anything GMC. I am to the point of getting it fixed, painting it yellow and writing LEMON on it to drive by the dealership everyday.
  • zewmanzewman Member Posts: 7
    I had the same problem with my Acadia in October of 2012 and posted a comment at that time. I filed a complaint with the national transportation safety administration, as I truly feel this is a safety issue. They tell me if they receive enough complaints they can investigate and force a recall so my advice to everyone on this forum is to file a complaint with them. I will also say to stay persistant with GM. Their customer service is TERRIBLE and if it wasn't for working with an excellent dealership I know I would have never received any compensation. The GM rep tried to get around paying for it (it was 4 months out of warranty) and luckily my service manager had records and was on our side. Also it was recommended to us to stay active on recalls because if gm cares at all about their customers and they issue a recall we will get our money back we paid out of pocket for the transmission! I traded my Acadia within 3 months of the repair (2 days after I spent 1200$ on tires the transmission went out) with new tires and I still couldn't be happier to get rid of it. I will never buy GM again and neither will my husband. Im much happier paying for a toyota I can drive instead of making payments on a vehicle at the dealership for repairs a month every year!
  • misc23misc23 Member Posts: 22
    GM knows they have a problem with these early transmissions on the Acadia but complaining to a government agency about a company that is still mostly owned by the government puts the owners of this vehicle in a no win situation. The government forces recalls of toyotas for floor mat problems but GM has these vehicles out there and there is nothing.
  • gmcustsvcgmcustsvc Member Posts: 4,252
    Hi sportskidsmom5,

    I am very sorry to hear about your issue and can understand your frustration. I would like to research this for you. Can you private message me your full name, address, phone number, Vehicle Identification number, and approximate mileage on your vehicle please? My email address is socialmedia@gm.com "Attn Crystal" in the subject header please. Look forward to hearing from you.

    Crystal L-GM Customer Care
  • gmcustsvcgmcustsvc Member Posts: 4,252
    Hi sportskidsmom5,

    I am very sorry to hear about your issue and can understand your frustration. I would like to research this for you. Can you private message me your full name, address, phone number, Vehicle Identification number, and approximate mileage on your vehicle please? My email address is socialmedia@gm.com "Attn Crystal" in the subject header please. Look forward to hearing from you.

    Crystal L-GM Customer Care
  • acadiablues1acadiablues1 Member Posts: 6
    It's just fabulous to see GM customer service is even picky with their replays on forums such as these (insert heavy sarcasm here). I just talked to my transmission guy about my 2007 Acadia & he has had the car for 2 weeks... Yup - it's the faulty wave plate - and every shop he's talked to says the same thing 'oh you have an Acadia in... It's ALWAYS the wave plate'. I have never been so embarrassed to drive a GM. What a disgrace. A known problem that they aren't even warning consumers about... Just letting you break down for a known issue. $3500 later... Ill have my mom car back that I'm not confident will get us from point a to point b.
  • acadiablues1acadiablues1 Member Posts: 6
    Thank you for your reply. Yes... Parts & service etc are quoted at $3500. I never was contacted by customer service.
  • mbrown4111mbrown4111 Member Posts: 8
    Same story different verse GM is very sorry but not that sorry$$$
  • ariknycariknyc Member Posts: 37
    After reading the issues in this forum I have decided not buy a 2013 Acadia. I don't know who the person at gm is that decided they would follow up each post with a ridiculous response like "We're sorry to hear that you are having these with your Acadia. If we can check into anything further for you, please don't hesitate to contact us via email at socialmediagm.com (include your name and contact information, the last 8 digits of your VIN and mileage, and a summary of the situation).

    This shows a total disregard for the customer. If the customers were taken care of they would have logged onto the forum and posted updates to rave about how the problems were resolved. Since that is not evident, this diminishes the value of a gmc product and warranty. I will skip on this car as well as the Buick and Chevy versions.

    My name is Arik, I'm a US citizen living in Bergen County Nj and I will choose another option. I want to thank all those owners that took the time to post on this forum. You saved me thousands of dollars and hours of problems. My heart goes out to all of you. God bless you all and God bless America.
  • karyndkarynd Member Posts: 1
    I was so excited about buying an American car and the Acadia back in 2008. I loved the look of this car. I should of known something was up when all the things starting going wrong.
    It started with the leaking sunroof, that had to go in for repair multiple times due to a drain hose recall.
    There were a slew of other smaller, misc issues - that were professionally services from the GMC dealership - it was just time consuming to keep bringing the car in.
    The item that has broken my patriotic purchasing heart though came a few weeks ago when I was told that my timing cover seal is going bad when I went in for an oil change/maintence check.
    I was in shock. I have only 67,000 miles on this thing!! And I was out of my extended warranty by 17,000 miles!!
    Beside myself and disgusted. The seal should not be going this early in the game.

    I am told it will cost over 1k to fix. And of course... all I can think of as the other potential issues that will be coming to me from this car!!
  • mksipmksip Member Posts: 2
    @misc23 - You are exactly correct. Here is the response that we received from the GM rep that asked for additional information.

    Hi mksip,

    I just wanted to contact you for a follow up. I did speak with a service advisor at Dale Wiley Automotive. The advisor was able to clarify the concerns that you are having. They are still certain that your vehicle is operating as designed. There are also no recalls or bulletins that describe the concerns you are having. You are still well within your vehicle warranty, so if anything comes up that requires repair, your warranty should cover it if deemed to be defective. If you have any other vehicle concerns please do not hesitate to contact me.

    Regards

    Amber N.GM Customer Care


    So as you can see they just repeat what the dealerships have said. It is normal for a vehicle to roll back while in gear. If I had wanted a standard shift that I had to hold the brake and gas pedal at same time I would have bought a standard shift instead of an automatic transmission! Based on their comment I guess I need to wait until my warranty expires and something else to go wrong with the vehicle!
  • dberneydberney Member Posts: 1
    My 2007 Acadia just started having transmission issues. I am taking mine to the mechanic Tuesday. The trans is slipping and making a whining noise when I slow down. I hope it's not the wave plate.
  • scottmay3scottmay3 Member Posts: 17
    Its the wave plate. Get your checkbook ready. Get ready for a therapy session as well and make sure your blood pressure prescription is current.
  • wthdidigetwthdidiget Member Posts: 5
    it is at the shop now . shugging at around 35 mph :sick: . low rpm has 134K on it. Shop mechanic says he can't copy my issue?? really? Did you even drive it I asked?? they did a diagnostic test and all came back neg..No codes .. No codes are poping. idiot!!! They are going to flush it and see what happens... the mechanic also said that he does not believe it is the wave plate as it usually happens well before 134K. Does it really matter how many miles you have on your car? I live far from my place of work... :mad:

    i don't have a good feeling after reading all of these post....

    I did call GM Sunday and they laughed at me..
  • wthdidigetwthdidiget Member Posts: 5
    but they took my $$$ we drove it home and cuold still feel the issue! did he drive my car?
  • tnacadiaownertnacadiaowner Member Posts: 9
    OMG this sounds EXACTLY the problems I had with TWO different GM dealers in Two different states! Both times the transmission left me sit and would not go into reverse one time, or forward the other time. The techs at the dealers said it needed a catalytic converter cause that's what the code on the computer dash thing told them. I may not know a lot about cars but I know when your transmission won't go into a gear, IT IS THE TRANSMISSION!! It had TWO new catalytic converters and it still ran like [non-permissible content removed]. WHen it totally left me sit on the interstate in Georgia, then the third GM dealer finally said oh it's your tranmission. I do not think the computer idiot lights will say it is the transmission - there is no idiot light for that. They only go by the idiot lights, not by what you tell them or how it drives. I HATE THEM ALL. GM strung me along for more than a month after I filed a written complaint online and told me their tech guys did NOTHING wrong! That's why I HATE GM and will NEVER buy another GM car and will tell everyone not to buy GM. They do NOT stand behind their vehicles and make crappy vehicles.
  • noelle_bnoelle_b Member Posts: 1
    Last week, my transmission started going. My 2007 Acadia had no pickup when starting. I was an hour from home, just me (a Mom) and my 3 kids. We sat at red lights while everyone went around us. Eventually we would start and things seemed ok once we got going. Then that problem turned into a different one. There was a "catch" between gears 2 and 3. We took it to be checked and guess what? It's the wave plate, which requires a new transmission! So I drove it tonight (hoping it would get me where I needed to go) and it left me along the road. I was driving and suddenly I could push the gas pedal all I wanted and my Acadia was just coasting. I think GMC should stand behind this issue and do a recall, but that doesn't look too likely based on what everyone else is saying. This is what we get for trying to buy US-made.
  • wthdidigetwthdidiget Member Posts: 5
    I am thankfull I have another car but it is an older car that has some things that need to be fixed.. but this ACADIA issue is really a ticker and I am not happy about it. .i just paid the damn thing off!!!!!! GM and the GMC Dealers need to help us and take care of us.. hell I don't have this kind of $$ sitting around and to keep forking out $$$$ because they keep saying oh it is this and it is that.. . bull crap .. RECALL THE PART DAM IT. :mad:
  • nboere1nboere1 Member Posts: 2
    You are smart... I made the worst mistake buying a gmc Acadia. Do not do it.. My 2008 with 57570 mileage hare the transmission blow on it and GMC are being assess about taken care of me.. I think all of us GMC Acadia owners need to file a class action lawsuit against the company.... I will never buy another GMA vehicle again!!!!!!!
  • nboere1nboere1 Member Posts: 2
    Gmc Acadia are a joke do not buy one.
  • wthdidigetwthdidiget Member Posts: 5
    My husband came home from Detroit MI last night.. and took my Acadia out for a test drive today and wooops it did it again. :blush: ... shugging and then it didn't do it again... not sure what the issue is with the car..... He is going to replace the plugs to see if that does anyting. We could be just throwing $$$ at it.. Who knows if it is the stupid wave plate.. But the mechanic does not seem to know what he is talking about either!!! :confuse:
  • tnacadiaownertnacadiaowner Member Posts: 9
    If it is your transmission, get a rebuilt one - someone that knows how to rebuild them. PUtting another crappy new replacement GM transmission into it will probably not last long either. I hate my car. If it wasn't paid for, and I could afford it, I would trade it in a minute for a HONDA or a more reliable foreign car. Sorry but I am burned on US cars.
  • mbr549mbr549 Member Posts: 3
    I have a 2012 Acadia Denali with 21,00 miles that has a transmission with a mind of its own. When stopping at a light, the transmission doesn't always downshift. The engine will maintain 1000 to 1100 rpm's, then you will feel a jerk, transmission will downshift, and engine rpm's drop back to 600. Other times, when slowing down for a traffic light or stop sign, the transmission will downshift very hard, almost feels like someone hit you. Dealership has driven it, has been able to replicate the issue, but since there are no fault codes showing up, their attitude is that there is nothing wrong. This is the first and likely the last GMC product I will own if this is the best they can do building a product and then tell me nothing is wrong with it and that I just have to get used to it.
  • wthdidigetwthdidiget Member Posts: 5
    If it is the transmission and i am sure it is.... .. I will have someone else do it.. NOT GM.. That's for dam sure!!!
  • gmcustsvcgmcustsvc Member Posts: 4,252
    Hi there,

    I am sorry to hear that you have been experiencing this issue with your Acadia. I know it can be frustrating when the dealer isn't able to pinpoint the problem. Have you tried working with a different dealership to get this issue resolved? A second opinion may be worth a shot. Please let me know if you need any further assistance with this matter.

    Amber N.
    GM Customer Care
  • hoppybillhoppybill Member Posts: 5
    Amazing how I just went thru a similar experience. Vehicle lost power on highway, check engine light came on. The vehicle would not shift out of first gear. Took it to local GM dealer where we bought it in May 2007. The diagnosed it as a faulty transmission solenoid where the "ports" were clogged. I then commenced to ask questions how they would have become clogged as GM was the last one to have the transmission open, in July 2011 when they replaced a "faulty" backing plate. I asked could the port have been clogged as a result of not flushing the transmission when they last worked on it? "Possible, but doubtful...". GM's answer, "You are beyond the warranty, so it is your responsibility". Spoke to Alex, GM Customer Service. Explained to him the story, two days later another woman called stating GM cannot help as it is beyond the warranty. When asked about the possibility of contaminated il cogging the port, she stated, " I am not a technical person, I have to rely on the Service Writer". The same service Writer, Joe, who charged me for a front end alignment he could not find where I authorized it. My cost, "$1668.00" By the way lets not forget the timing chains replaced at less than 40K miles, or the fire in the front wiring harness, ( my portion of the repair was $300.00), or my cost for replacing the steering assembly, $900.00, because it is not part of the drive train??? Then the transmission in July 2011 which they stated, we will repair, as a "Good Faith", even through it was after I sent a tow truck to get it to have it repaired elsewhere.

    If you find a lawyer, please keep me informed as I too am looking.....
  • monscheinsmonscheins Member Posts: 1
    I have a 2007 Acadia which has had one problem after another, many of them MAJOR problems - transmission, timing chain, transmission control module. GMC Corporate informed me that they will not provide any assistance for my most recent $1300 issue - this after a long delay in returning my call, putting me on hold for an unacceptable amount of time, and no proof of the research that brought them to that decision. I am extremely disappointed in their lack of customer service and vow never to buy another GMC vehicle again. I am telling all of my friends and family the same.
  • emclaugh3emclaugh3 Member Posts: 1
    I experienced the same problem last week. Acadia went into neutral while on highway, driving 60 mph, then went into first and wouldn't shift out of first. We had transmission "re-built" at 62,000 miles, now at 83,000 the transmission needs to be replaced AGAIN. Our warranty just ended 4 months ago, so we were told new transmission would be $4000.

    If anyone finds a lawyer, please let me know!
  • sbellesbelle Member Posts: 2
    If your Acadia has less than 120K miles GMC is now (as of Nov.-Dec. 2012) footing the bill for the Stabilitrak issue under what they called an "extended warranty" (an 'act of good will' to keep them from getting their pants sued off for manufacturing these $35-40K lemons with cheap parts). And it is a major safety concern, so they should be held accountable (I lost all engine power while driving uphill in a 70 MPH zone on a busy interstate w/ my 2 kids in the backseat). The problem is actually a bad timing chain and not the transmission, though if not fixed can ultimately burn up the trans. I have an awesome mechanic who diagnosed the bad timing chain and did some research to find that GMC was covering it (just not publicizing it apparently as I had already spent hours searching and found nothing to indicate this). My husband called GMC Customer Service (not the dealer) and told them we'd taken it to the mechanic and when he told them what the engine codes were and the problems manifested from it, they totally changed their tone, from skeptical to extremely cooperative. They arranged for the GMC dealer of our choosing to replace the timing chains absolutely free of charge for us. GMC is also reimbursing those who had to pay out of pocket for the same, and I may be wrong but I think any other repairs related to the bad timing chain (i.e., transmission) and I believe it applies at least to 2007-08, maybe other year models, with <120K miles at the time repairs were done.
  • sbellesbelle Member Posts: 2
    BTW, if you look up recalls even by VIN#, it yields nothing about GMC's "warranty extension" or a recall on the timing chain. And strangely, we got a letter from GMC with the specifications I mentioned above only a few days after calling GMC Customer Service!
  • mbr549mbr549 Member Posts: 3
    Mine is a 2012 with 21K miles on it. Since there have been no fault codes recorded, GM is unwilling or unable to do anything about the problem. Add to the fact that the gas mileage is pathetic, less than 20mpg on the highway and about 16mpg with in town driving, I am less than enamoured with GM and their quality. To add insult to injury, someone claiming to be a representative of GM posted on my original post that I should take it to a different GM dealer to see if they could figure something out. My thought is that shouldn't all dealerships be staffed with competent and knowledgeable personnel who can diagnose and repair issues such as this. Right now, I'm leaning towards trading it for something else instead of putting up with GM and their lack of customer service.
  • mtlwizmtlwiz Member Posts: 6
    not defending gm, but to get 20mpg,with this small of a motor moving a 5000 pound vehicle is damn good! and it will cruise at 95 mph all day long.
  • dagger6dagger6 Member Posts: 14
    Here's the ironic thing. My 2008 Acadia was great - when it was working at all. Good mileage, great ride quality. But after two transmissions in the 79K miles I had it, leaving me stranded and in danger of getting steamrolled by oncoming traffic when the transmission puked for the second time, I couldn't take the chance. Got rid of it. GM Customer Service is the absolute worst. They lie. And when you show them proof that they lie, they lie about the lie. Just awful people. Nice to know we bailed them out and this is what they do with our money. Never again will I buy a GM product. This from a guy who bought his first of many Chevies in 1971.
  • gmcustsvcgmcustsvc Member Posts: 4,252
    Hello mbr549,

    I completely understand the frustration you are experiencing with your vehicle situation. We depend on our dealerships to diagnose any vehicle concerns you may be having, and are confident in our technicians. Unfortunately, when the issue is unable to be recreated, we cannot determine the steps to advise towards correcting the problem. The option of visiting another dealership is solely for a second opinion, in hopes of them being able to find the cause of your concerns. Please let us know if you request any further assistance with this issue.

    Sincerely,

    Amber N.
    GM Customer Care
  • dagger6dagger6 Member Posts: 14
    Hey Amber N. Here's how you can help. OWN your problems. You guys designed this car. You built it. We PAID for it. And you made a profit. On top of which, you got OUR tax money to keep you afloat. FIX the problems you created. I kept my last vehicle going reliably for 344,000 miles before I sold it. It's still on the road with 375,000 miles on it. I maintain my cars to a fault. My Acadia was a disaster. No matter how well I took care of it, it FAILED. And FAILED again. And AGAIN. With 79,000 miles on it, I had to sell it just out of self preservation. It almost got me killed TWICE when the transmission died on the highway at highway speed. You FAILED FAILED FAILED to fix it.
  • 08acadia108acadia1 Member Posts: 1
    I just left my dealer that I was able to limp to in 1st gear. I'm thankful that the tranny went just before I turned onto the highway on ramp. I would live to hear from GM what solutions they suggest to this growing problem. My '08 is a few months past warranty and I anticipate that I will get the bad news tomorrow that I need a transmission I can't afford. With my wife out on maternity leave I think the dealer may have an acadia on their hands for awhile.
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