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I would be happy to take a look into your case and get you an update. Please send me your full name and case number if you have one if not, include your VIN. I can be reached at socialmedia@gm.com "Attn Crystal" in the subject header. Look forward to hearing from you.
Kindest Regards,
Crystal L-GM Customer Care
I am sorry you feel this way. I completely understand how frustrating this can be. I would like to exhaust all of my resources to try and help you. Could you please email me at socialmedia@gm.com ATTN: Jackie. In this email I would need your full name, phone number, address, VIN, current mileage and involved dealership. I look forward to hearing from you.
Regards,
Jackie
GM Customer Care
We went back in asked how we could possible need a new transmission when nothing was wrong. The response "oh, yeah yeah, we will fix the paperwork, it must have been an error!" Soooo, we then took all this information (including the first, second and third diagnosis) back to Choncy who turned us over to a district specialist named Luke. Luke took his sweet time looking into helping us and came back with the response that GM couldn't help us because, are you ready......"We weren't loyal customers to our local GM dealer!" Are you kidding!?! GM's product should have NO merit on where I service my vehicle!!! This is one pissed off GMC owner! Good thing we bailed GM out as a nation! They still aren't owning up to their issues!
By the way "SARAH FROM GM CUSTOMER SERVICE" Save your typing skills for some other sucker....I don't want to hear it! Perhaps my attorney does!
Have you spoken with a GM Customer Care Agent yet? If not you can send me your full name, address, VIN, current mileage and a description of the issue that you are experiencing and I will document it for you. If you would like for me to do this please email me at socialmedia@gm.com ATTN: Jackie. Also include in the email any questions that you have and I will do my best to answer them.
Thank you,
Jackie
GM Customer Care
I have almost run over people in my driveway because the car will roll backwards or forwards on an incline after putting it into park, drive, or any gear. As soon as you take your foot off the break allow yourself alot of room in case it begins rolling!!!
When I talked to the service department at our dealership they said it is normal for new cars to not be able to hold a car with the transmission. But they gave me a GMC Terrain as a loaner while they did some warranty work. The GMC Terrain did not roll down my driveway. And the transmission on it holds it steady in the gear it's in until gas is given for it to go. When I told them the Terrain didn't do it. They said that that's just the way Acadia's are. It's because of the RPM's being so high on an SUV. "What???" They said it should only roll a little bit back and then the transmission should catch it if you have the vehicle in Drive.
So I took it home and tried a little test. I pulled into my driveway. Braked in front of the garage and the Acadia stopped. Then I took my foot off the break while it is still in Drive to pull into the garage. But since they said it should only roll back a bit I thought we would see how far it would roll before it realized it was in Drive. It rolled 20 ft before I pushed on the break took my foot off the break it rolled back again. It doesn't seem to realize it is in Drive. (This is not a very steep driveway!!!)
I truly love my Acadia. But it scares me that someone will get ran over thinking it is in park, or stopped. But as soon as the break is released it will roll.
I wish I would have listened to my friends and stayed away from the Acadia!!! If only it had a transmission built that would work for it! I have never owned a car that did this! So no GMC, I don't think this is normal for a vehicle! Get a transmission that works in this vehicle!
I completely understand your frustration with your Acadia and we certainly want to make sure that you feel safe in your vehicle. Have you had the opportunity to get into another dealership for a second opinion? I could look up any recalls or bulletins that may be related to this issue. If you are interested, please email me at socialmedia@gm.com ATTN Amber.
Regards
Amber N.
GM Customer Care
transmission stopped working. Took it back I just purchased a Saturn Outlook, 2007, on august 31, 2012 and on 11/8/2012 my transmission stopped working. Took it back to the dealership I bought it from and was told it is no longer under warranty. I would like to know when this vehicle went into service, what type of service it received under it's warranty and also, why General Motors is not honouring it's products after knowing that they had defects. We honoured them by insisting that America bail them out.. now, what about us.
:Additionally, on the day before this transmission went out, I purchased a 2008 GMC Acadia, because I was satisfied with the Outlooks performance and now come to find out that it is also subject to transmission failure. What exactly is GM going to do to rectify this problem... I am now faced at a minimum of $3200 to replace this transmission.
After posting this I finally got the dealer I bought (sold as is... but, problems were not listed on the car fax report) it from to replace the wave plate in the Outlook transmission, GMC refused... but, now I am getting leaking in the vehicle from the sunroof--down the column on both sides, the front heater fan motor stops working for the front of vehicle... has moisture problems.
Then, 5/11/13, the transmission went out in the 1998 Acadia. It has 93,000 miles and is just outside of it's 5 years. The dealer says it is the torque converter and the flywheel needs replaced at $500.00 tear down fee and $1700 to repair. It appears that searching through all of the forums that GMC has known of these problems and refuses to fix them.
I also found many other problems with both of these vehicles that I now notice... the noise the steering column makes, the hard ride in the Outlook, the leaks in both vehicles from the sunroof, the poor placement of blower motor under the glove box which gets moisture in it when it rains and stops working.
GMC needs to honor its commitment to the American people and repair these vehicles by reducing all of it's managers and CEO, and engineers salaries and bonuses. We honored them by bailing them out and all they did was shut down the Saturn operation and then put all of those poorly designed parts in the Acadia... and went bankrupt so they would not be responsible to the very people who bailed them out.
No more GMC vehicles... family has owned 13 from GMC and this is the thanks we get, advise all of your family "this is one 'Buy American' company that we should never again honor."
Office of Defects Investigation (ODI)
National Highway Traffic Safety Administration (NHTSA)
U.S. Department of Transportation (DOT)
All of these departments have been fantastic!
I am very sorry to hear about your issue and can understand your frustration. I would like to research this for you. Can you private message me your full name, address, phone number, Vehicle Identification number, and approximate mileage on your vehicle please? My email address is socialmedia@gm.com "Attn Crystal" in the subject header please. Look forward to hearing from you.
Crystal L-GM Customer Care
I am very sorry to hear about your issue and can understand your frustration. I would like to research this for you. Can you private message me your full name, address, phone number, Vehicle Identification number, and approximate mileage on your vehicle please? My email address is socialmedia@gm.com "Attn Crystal" in the subject header please. Look forward to hearing from you.
Crystal L-GM Customer Care
This shows a total disregard for the customer. If the customers were taken care of they would have logged onto the forum and posted updates to rave about how the problems were resolved. Since that is not evident, this diminishes the value of a gmc product and warranty. I will skip on this car as well as the Buick and Chevy versions.
My name is Arik, I'm a US citizen living in Bergen County Nj and I will choose another option. I want to thank all those owners that took the time to post on this forum. You saved me thousands of dollars and hours of problems. My heart goes out to all of you. God bless you all and God bless America.
It started with the leaking sunroof, that had to go in for repair multiple times due to a drain hose recall.
There were a slew of other smaller, misc issues - that were professionally services from the GMC dealership - it was just time consuming to keep bringing the car in.
The item that has broken my patriotic purchasing heart though came a few weeks ago when I was told that my timing cover seal is going bad when I went in for an oil change/maintence check.
I was in shock. I have only 67,000 miles on this thing!! And I was out of my extended warranty by 17,000 miles!!
Beside myself and disgusted. The seal should not be going this early in the game.
I am told it will cost over 1k to fix. And of course... all I can think of as the other potential issues that will be coming to me from this car!!
Hi mksip,
I just wanted to contact you for a follow up. I did speak with a service advisor at Dale Wiley Automotive. The advisor was able to clarify the concerns that you are having. They are still certain that your vehicle is operating as designed. There are also no recalls or bulletins that describe the concerns you are having. You are still well within your vehicle warranty, so if anything comes up that requires repair, your warranty should cover it if deemed to be defective. If you have any other vehicle concerns please do not hesitate to contact me.
Regards
Amber N.GM Customer Care
So as you can see they just repeat what the dealerships have said. It is normal for a vehicle to roll back while in gear. If I had wanted a standard shift that I had to hold the brake and gas pedal at same time I would have bought a standard shift instead of an automatic transmission! Based on their comment I guess I need to wait until my warranty expires and something else to go wrong with the vehicle!
i don't have a good feeling after reading all of these post....
I did call GM Sunday and they laughed at me..
I am sorry to hear that you have been experiencing this issue with your Acadia. I know it can be frustrating when the dealer isn't able to pinpoint the problem. Have you tried working with a different dealership to get this issue resolved? A second opinion may be worth a shot. Please let me know if you need any further assistance with this matter.
Amber N.
GM Customer Care
If you find a lawyer, please keep me informed as I too am looking.....
If anyone finds a lawyer, please let me know!
I completely understand the frustration you are experiencing with your vehicle situation. We depend on our dealerships to diagnose any vehicle concerns you may be having, and are confident in our technicians. Unfortunately, when the issue is unable to be recreated, we cannot determine the steps to advise towards correcting the problem. The option of visiting another dealership is solely for a second opinion, in hopes of them being able to find the cause of your concerns. Please let us know if you request any further assistance with this issue.
Sincerely,
Amber N.
GM Customer Care