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I deeply apologize that you are facing transmission repairs on your vehicle. If there is any assistance I can provide to you for this matter please let me know.
Sincerely,
Amber N.
GM Customer Care
I'd like to follow up with you and find out how your visit to the dealership turned out. If you would email your full name, address, telephone, VIN number, current mileage and involved dealership, I’d like to research some options that may be available to assist you. Our direct email address is socialmedia@gm.com. I'd like to work toward delivering a satisfactory resolution to this concern, if possible. I look forward to working with you.
Marlea Wilson
GM Customer Service
Here at Edmunds there have been reports of failures but by no means any amount near requiring a recall vs. the amount of vehicles sold.
- About two months ago water started POURING inside the vehicle every time it rains, we're not talking a few drops, we're talking streams of water. There are not one but several leaks in the roof of the car. Again I couldn't believe it when I searched on the Internet and found out this is a common problem with GMC Acadias, and based on what I've read so far I'm going to have to pay a fortune to fix it.
- The hinged sun visor flap on the driver's side has a little mirror with a plastic cover. I occasionally use it when applying makeup in the car, well, just by the normal use of opening and closing the little plastic cover it broke one day and the broken plastic hinge pushed on the mirror and cracked it. So now I have to drive around with the broken plastic lid hanging in front of my eyes. The quality of the interiors is just terrible (again, compared to the Sentra and Proteges I owned for several years), a control knob on the second row of the car fell apart in little pieces, and the paint is peeling off at least 5 buttons on the dashboard, I can't tell apart the A/C buttons anymore.
I've had people stop me on parking lots to admire my GMC Acadia and tell me they are thinking about buying one, I used to be proud of it myself but now I warn everybody against buying one.
Thank you,
Jessica L.
GM Customer Care
That's crazy. Now I have to pay the $700 for the parts. the dealership is going to eat the labor. this car only has 75k miles on it. I've never had a car have any problems with a transmission that soon. I'm highly disappointed. My wife and I were so happy because the car looks great and it's comfortable, but now I'm worried at how "common" this problem may be that I'll get stranded with my family on our cross country trip.
This is my first GMC and I've always heard great things about them but I'm not going to be recommending them to others. It does sound like with so many transmission issues that they need to do a recall and put in higher quality materials or something. This is ridiculous.
I'm really sorry to hear about your transmission issue. I would like to do further research so could you please email me at socialmedia@gm.com. In the email can you please provide me your name, address, phone number, vehicle identification number, and current mileage.
Thank you,
Jessica L.
GM Customer Care
1. I am a 3 rd owner (including Carmax)
2. I have no maintenance history with a GM Dealership (Carmax sent my car to have diagnostic work done to it through a Certified GM Dealership in GA but she has not record of that) I have the paperwork.
3. I purchased it used from a 3rd party and not a certified GM dealer
I guess for every person that does not purchase a brand new car from GM or does not purchase a used car from a Certified GM Dealership you are screwed and will not receive any type of assistance from GMC when your vehicle messes up. If an American owned company can not guarantee a transmission or motor passed 5 years with under 100,000 miles why did the government even bail them out? I am sitting here with a broken vehicle in my driveway that I have had for only 4 months and still making payments on this vehicle to sit there. Not to mention I can not take my family on vacation because the only other vehicle I have is a truck that will not seat all of us thus the reason I purchased the Acadia. I have owned other makes and models and have never had engine or transmission problems this early. I have driven Honda's and my previous Chevrolet trailblazer that I purchased from Carmax as well with over 150,000 miles and not one problem. I can tell this Acadia was probably owned by an elderly couple because it is in immacculant condition therefore didn't see a need for extended coverage. If I had only read the internet to see that this vehicles transmission is a lemon and GMC is well aware of it, but refused to do anything about it. I can maybe understand not recalling all of them, but at least own up fixing the outrageous number that messed up. If this problem were to happen pulling into traffic it could be a deadly situation. I have already contacted:
1. National Highway Traffic Safety Association
2. Better Business Bureau
3. Lemon Law-Alex Simanovsky (already sent them all my paperwork waiting to hear back from them)
The next step I plan to complete is Facebook to go viral if nothing is done by GMC. Isn't word of mouth the best advertisement? I have a big mouth!
Good question. There was and is no good reason for the bailouts, no legitimate worthy argument that I've heard thus far, and I've heard many. Bush bailed them out because of his ego, and not wanting GM to go under during his watch (mainly). Obama bailed them out so he could get victories for re-election in two battleground States, Michigan and Ohio, States he won, without which, he'd of lost re-election; so the plan worked for him personally, but was a royal screwing to tax payers.
Buying used is a big risk, and you bought American used.....
I hate to say it, but... you got what you were asking for.
I apologize that you have had issues with your GMC Acadia. If there is anything we can do to assist you please let us know.
Sincerely
Amber N.
GM Customer Care
So sorry to hear about your transmission issues. Please keep us posted on the status of your repair.
Amber N.
GM Customer Care
Traveling with wife and kids from Austin Texas to Colorado. Traveled for about 8-9 hours on Saturday and noticed the transmission was jerking a little and shifting on its own here and there - especially at the end of the day. Then on Sunday morning trying to leave the hotel in Dumas - the transmission completely gave out. Had it towed to Amarillo - over $200 - then the Dealer told me $3600 to 'rebuild' the transmission and $3800 to put in a new one!! wow $3800 and really no option on the rebuild given the cost and $200 difference.
The vehicle was almost paid off - and I was expecting to pass this to my daughter and then buy my wife - a new Acadia, but now I'm definitely not sure that is a good idea.
I have filed a note with GM - will wait to see how they handle the situation.
- Water pump failed in 2011
- Transmission failed (broken wave plate) in 2012
- Roof leak (water started pouring into the car when it rains, not a few drops, I'm talking streams of water) in 2013 (was quoted $380, ended up paying $495)
- Master cylinder leaking break fluid (a $2000 repair)
- Engine oil leak / oil leak on front cover (timing gear cover) (a $700 repair)
- Broken hinged sun visor flap on the driver's side due to bad quality, it broke when I lifted the mirror's plastic cover to use the mirror ($200 to replace it)
When I posted about my problems here on this forum last week I was immediately contacted by a Customer Support lady who asked me to send her all my info and my car's info to socialmedia@gm.com, I did: IT WAS A COMPLETE WASTE OF MY TIME. Do you think they offered any kind of discount? NO, all this woman offered was to schedule an appointment at the GMC dealership for me (maybe they think we customers don't know how to schedule an appointment ourselves). To add insult to injury, when I took my car on Monday to the dealership, at the correct place and time, I was told I did not have an appointment!!
I was quoted $380 on Monday to repair the roof leaks, but an hour ago I had to pay $495 for the repair "because they had to replace a seal" which was not covered in the original estimate.
Do you want to hear what the "Service Advisor" at the dealership told me when I asked why my Acadia is such a piece of junk with so many problems? This is what she said, I quote: "It's completely normal for a newly introduced car to have these kind of problems during the first years of production". So if the transmission fails after only 4 years on your $30-$40k car and it also starts flooding when it rains, it is completely normal and you shouldn't be surprised according to her.
I'm never again in my life buying a GMC vehicle. And Customer Support: I know you have no shame so let me ask you a favor: DO NOT REPLY TO THIS MESSAGE SAYING HOW SORRY YOU ARE ABOUT THE PROBLEMS I'M HAVING WITH MY CAR.
So sorry you've had this experience. I feel your pain!
Water pump was over $2000. They say they are going to reimburse me now cause that was a recall BUT they are balking at how much to reimburse me and dragging it out. I will believe the $ when it is in my hands! Also, the transmission (wave plate) went out but it was misdiagnosed TWICE by two different GM dealers out of state and they both put new catalytic converters in (it has TWO of them, $1000 each). that was not the problem, the TRANSMISSION was. I got a rebuilt transmission done out of state too after it broke down in GA. Same thing, would love to trade it in (NEVER another GM car) but it is paid for and I've already put so much money into it!
I guess they are not interested in selling many vehicles over many years to a person with household income over $200K. I'll stick with my BMW buying. Yes they are slightly more expensive, but the service is top notch and they do stand behind their product!
GMC Acadia sales
I was told that there is a class action law suite that is being initiated, if any one is aware of this legal proceeding, please post it on the Acadia Blog. I want to be part of it since the Transmission is just the last of several issues I have had with this vehicle.
Issues where Traction Control, still have that issue.
Water through the sun roof. Issue resolved.
Air Bag. Took it in several times, all GM did was reset the warning scroll; still have that issue.
Auto Rear door, had to replace the motor, now it is still working.
Front wheel springs, They have been replaced.
I believe they are replaced the stabilizer bar in the front.
Alex
I urge all of you to file a complaint as well. Link for the website is: http://www.safercar.gov/Vehicle+Owners/
I apologize that you are having transmission issues with your GMC Acadia. We want you to feel that you have a safe and reliable vehicle. If you would like for us to take a second look at this for you, we would be more than willing to do so. If you are interested please send us your full name, contact info, mileage, and dealership to socialmedia@gm.com [Attn Amber].
Regards
Amber N.
GM Customer Care
I call some local transmission shops and most are quoting somewhere at about half this price. I go to the dealership and advise I am having a tow truck pick the vehicle up in an hour and having it moved to be inspected by someone else for another opinion. The sales rep. then advises that if would just leave the vehicle with them for a while, he would talk to the service manager to see if could find anyway to help out with the repairs. I agree to leave the car and get a call back a few hours later offering me a $1500 deductible to repair the transmission or $2500 to replace it. Basically, they are going about 50/50 with me on the costs. I do appreciate this very much. I appreciate my service advisor at the dealership for at least trying to help out as well.
I asked for a service loaner to drive as this is my only vehicle large enough to transport my family on vacation but stated they could not do this. Not sure why when they have a car lot full of them and used ones as well.
In short, I have had all the problems as many other have noted: power steering issue, sunroof leaks, water pump failed on vacation trip in downtown Atlanta, and now the transmission. I thought that when you bought a $40k + vehicle that you could expect more? I wanted to buy an American made vehicle? After owning three GM vehicles, I think I am
finally done with them. What is sad for GM is that their inattention or acknowledgement to the issues with the performance issues with the Acadia is creating a lot of detractors with their GM name. As a customer, I will now be telling everyone I know the experience I have had with a my GM vehicle. As a sales professional, I know that referrals and brand recognition are key for a companies success and my experience as well as others will inhibit their growth as a company.