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Comments
Today, the is the second time with the same issue. My transmission is going out only a year and a half later with 86k miles on it. My warranty has ended and GM said that I will have to pay to fix the issue. I think that the part and their labor should be covered considering it has been just over a year and only 20k miles since it was replaced last. That is unacceptable! There is no reason any car these days should have their transmission go out twice before it reaches 100k miles.
Someone needs to take a look at this problem and do something about it. The car is unsafe!
I'm sorry to hear that you're having repeated issues with your transmission. If you would like us to take a second look at your case, please send your full name, VIN, contact information, and dealership to socialmedia@gm.com [Attn:Amber]. If you've already spoken to GM Customer Service about this, and were given a case number, please send that as well.
Thanks
Amber N.
GM Customer Care
Sorry to hear about your transmission. I can understand your frustration and I would like to look further into this for you. If you are interested, can you please send me your full name, VIN, contact information, and the name of the dealership where your vehicle is being serviced? You can email this information to me at socialmedia@gm.com [attn: Amber]. I look forward to working with you.
Sincerely,
Amber N.
GM Customer Care
3 options
1. Repair what is broken 3100
2. Full rebuild 3600
3. Re certified GM trans with full warranty 3700
I told my service rep no way, I am not forking out any money, and that I wont trust that any repair will last, hell the original trans didn't, why would a rebuild. She spoke with some of her managers, etc. I now get to pay a 1k deductible as if I had a extended warranty and they are repairing it. I told her go for it, priced what its worth on trade. And plan to sell it immediately. We may even stop by the VW or Honda dealer as soon as I get it back. My wife's father worked for Gm for over 30 years, we have a combined count of about 12 GM cars, I have owned nothing but GM cars, I work for Chrysler and still drive GM cars. But now, I don't know, my wife has sworn off domestic's. So we will see!
Please go to http://www-odi.nhtsa.dot.gov/owners/SearchResults.action;jsessionid=tM1GRkLCf6yn- vhvTz2YC5jB6T0MQQtLWcnnzKNqvN0CLQgclTrG4!543230671
today and file a complaint. I don't care if GMC cut you a deal on a repair or if you have already sold the vehicle, file the complaint to help all the other owners out there and lets put GMC in their place.
File a compliant today.
This car has cost me a fortune.
I ran into this with problem on my Dodge Caravans which did NOT have the extra transmission cooling and did a serial replacement of transmissions. If they had simply replaced the entire radiator which includes the transmission oil cooler, I don't think any of the new transmissions would have failed.
So if you are having a transmission changed, I recommend changing your radiator to a NEW one at the same time....because it is likely a major contributing cause of the failure.
I'm sorry that this experience with your vehicle has caused you to feel this way. If you have any concerns in the future please let us know and we will work to address them in a timely fashion.
Amber N.
GM Customer Care
I'm sorry that you're experiencing this issue with your transmission and I understand your frustration with this situation. If you would like for us to look more into this for you and see what else can be done, please let us know. We are available by email at socialmedia@gm.com [attn Amber]. Please provide your VIN, contact info, and dealership.
Thank you
Amber N.
GM Customer Care
We understand the importance of having a working vehicle for your family and know how inconvenient repairs can be. Have you spoken with GM Customer Service about this?We'd love the opportunity to look more into your situation for you and see what all can be done in addressing your transmission issue. Please email us at socialmedia@gm.com [attn Amber]. Please include your VIN, contact information and dealership.
Thank you
Amber N.
GM Customer Care
Thank you for responding to Amber's post. I see you are already in contact with the appropriate people to assist you with your vehicle issue. However, if you do have additional questions or concerns, or would like to keep us updated on the outcome, don't hesitate to contact us at socialmedia(at)gm.com. We are here to assist!
Sincerely,
Laura M. (assisting Amber N.)
GM Customer Care
I would be shocked if GMC actually helped any with this issue. The GMC customer service department offered me help as well with my 2007 Acadia but then when I went to take to my local dealership, they wanted to charge me a hefty service fee just to check it out. GMC is a joke and the best thing you can do is to file a complant with safecar.gov and hope that the governemnet will research and make GMC fix these issues. Looking at the site today I only see 213 complaints on file for the GMC Acadia and I know this should be in the thousands due to the cheap parts GMC uses on these vehicals. Please don't be fooled by false promising with the customer service people from GMC. They really don't give a crap. Since I bought my Acadia, the transmission is slipping, the check engine light stays on, and the a/c goes in and out. GMC is not what they use to be. GMC is crap.
I highly recommend that you submit a vehicle safety complaint with the National Highway Traffic Safety Administration, you can do it online and it takes just a couple of minutes, that's what I did. Maybe if enough of us do that GMC will have no choice but recall their dangerous vehicles and fix them. Good luck!
I am deeply sorry to learn that you are experiencing a transmission issue with your vehicle. We cannot guarantee anything but we would like to look into this for you. Please email us at socialmedia@gm.com. In the email please include a brief overview of your vehicle concern, contact information, VIN, exact mileage, and preferred dealership.
Regards,
Jennifer T. (Assisting Amber)
GM Customer Care
Has anyone had the same shifting issue and was their dealer able to resolve it and if they did, what did they do?