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http://www.terrainforum.net/index.php?topic=2834.0
Others that have had only the cam phase actuators replaced with no oil change have had the noise start again after a few days or few hundred miles. MY reccomendation (also what I did)- if they decide they don't need to change your oil, have it changed anyways! Make sure to use 5w30 that is "dexos" approved. I used Mobil 1 synthetic 5w30. It has been almost a week since the repair has been done and oil/filter has been changed, and so far, so good. No scary noise on start-up and mileage has returned to normal.
Since it is a random occurence, not every time, the BIGGEST thing you can do to help your case is to catch the noise on video! Record it with your phone. The dealer had my car for 4 days, heard the noise once but only one guy heard it and they didn't know where to start looking and couldn't replicate it again. I recorded it on my phone and took it back a few days later, they listened to the recording and acknowledged that it was, in fact, a bad noise. (DUH!)
Good luck! Be politely persistent! MAKE SURE you ask if they check the solenoids for debris, etc., as the bulletin states. My dealership didn't do this until I asked, I had to ask about every step of the bulletin for them to even COMPLETE the full work. Hold them to every word of the bulletin (google PIP4716a to find a copy)!
I think I heard this noise in my week old Equinox (200 miles).
Models: 2011 Buick Regal
2010-2011 Buick LaCrosse
2009-2010 Chevrolet Cobalt
2010-2011 Chevrolet Equinox
2009-2011 Chevrolet HHR
2009-2011 Chevrolet Malibu
2010-2011 GMC Terrain
2009-2010 Pontiac G5
2009-2010 Pontiac G6
2009-2010 Pontiac Solstice
2009-2010 Saturn Aura
2009-2010 Saturn Sky
2009-2010 Saturn Vue Equipped with the following engines
2009-2010 2.0L (RPO LNF)
2009-2011 2.2L (RPO LAP/LE8)
2009-2011 2.4L (RPO LE5/LE9/LAT/LAF)
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This PI was superseded to update models, years. Please discard PIP4716.
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The following diagnosis might be helpful if the vehicle exhibits the symptom(s) described in this PI.
Condition/Concern:
In rare instances a technician may comment they hear a short, sharp rattle noise from the front of the engine on start up.
Recommendation/Instructions:
If the noise is from the front accessory drive area, inspect the engine belt. We have seen concerns with engine belts causing a loud ticking type noise. If found, verify power steering pulley outer edge is aligned flush with shaft and repair as needed. If pulley alignment is correct replace the engine belt.
If the noise is still present and is very short and sharp in duration (2-5 seconds). This may be an issue with the cam phasers not parking properly. Once the noise is verified as the phasers, they must be replaced. If the cam phasers are replaced, remove the CMP actuator solenoids to inspect for debris. If debris is found clean and inspect for torn or loose screens and replace if necessary.
Note: If debris is found in the solenoids and phasers change the oil and filter before returning to service, in some instances it may be necessary to change the oil/filter multiple times with a test drivein between each. The filter and solenoids can be inspected afterwards to ensure no additional debris is present.
Please follow this diagnostic or repair process thoroughly and complete each step. If the condition exhibited is resolved without completing every step, the remaining steps do not need to be performed.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the information. WE SUPPORT VOLUNTARY TECHNICIAN CERTIFICATION
Good luck!!
Please keep me updated on your situation. I too hope the oil change works for you. Feel free to email me with any further questions comments or concerns.
Christina
GM Customer Service
I recommend having the vehicle looked at by your local GM dealer. If they are unable to diagnose and resolve your concerns please feel free to email me.
Christina
GM Customer Service
Please let me know how things go at the dealer. If the dealer is unable to address your concerns please let me know. You could also ask they involve technical assistance. I look forward to your update.
Christina
GM Customer Service
I apologize for the problems you are experiencing with your vehicle. Please keep us posted on any updates.
Thank you,
Caron, GM Customer Service
I picked up my Terrain yesterday 6-15-11 after it being at the Dealers for 8 days concerning this startup issue.The first repair work was done 5-23,24,25,26 and 27 2011.On the third start after these repairs the same exact racket was back!This is now twice with the same issue and no positive results .I have been living with this for over a month now.It seems to me that nobody knows what the cause or fix is after all of this time.So this will be my third time back with NO results!
I would like to set up a case with GM Customer Assistance. In order to start the process I will need your complete contact information (including full name, mailing address and phone number), VIN, current mileage and the involved dealership sent to me in an email. Also, could you please provide a brief description of the problems you are experiencing?
Thank you,
Caron, GM Customer Service
I checked and there is no fluid leaking. Just a weird thump noise.
I have the grind on a cold startup...the car almost feels like it is back-firing. I was told this was normal.
I don't get a hissing with my A/C...but it seems to shut on and off every 10-15 seconds.
Nice to know that I'm not going insane...
I apologize for your frustrations. If you do not trust your dealers’ opinions and/or diagnosis I always recommend a second opinion. I would like to assist you in getting your concerns resolved. Please email me your VIN and contact information. I look forward to your response. Have a great weekend!
Christina
GM Customer Service
Boy!-I bought mine instead of a Honda that I was looking at, just to support the US economy. Imagine my emotions when I opened the drivers door yesterday, and saw the sticker that said "Proudly Made in Canada by Canadian Workers".
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I assure you that the noise on start-up is a real issue. Yes, there is a distinct ticking kind of noise to the regular engine noise, but listen to this youtube video of my engine start-up noise and tell me if you think it's normal.
http://www.youtube.com/watch?v=Ly3Y4_NZHJc
If you still feel like these "wild and scary" noises we're hearing are causing our un-warranted concern for our brand new vehicles, then good luck with your future automotive experiences. You might need it.
The dealership was unable to replicate the stalling out issue. They put a data recorder in my car for 30 days, so whenever I have an issue I can push a button to record it. Every thing was working fine, until the past few days. I'm starting to have issues with the cam phasers again. When I start the car it is making the loud knocking/banging noise again. So unfortunately I have to take it back the dealership.
I will keep you updated.
Thank you.
Mine has been worked on twice now going back for a third time Tuesday so it seems my Dealership and their head mecahnic do not agree that it is "normal" and are working with GM to try and find the fix.
Seems to me you are the one lacking common sense.
This video is my Terrain on a starup......still think it's normal and if so has yours ever done this?
http://www.youtube.com/watch?v=ButvovoM1rc&feature=mfu_in_order&list=UL
http://www.terrainforum.net/index.php?topic=2834.0
So far, all had been fine, until last Saturday. At 11,000 miles, the transmission stopped working in Drive. What this means is that the car would only go up to 10 Miles per hour, then grind to an immediate halt - chirping the tires to a stop. Of course, this was Saturday afternoon, and the dealerships were closed.
After about 4 hours, we were able to get a rental, and drove the Equinox 4 miles to the nearest dealership in low gear. We left the keys in the night box and went home...which is 60 miles away.
I called the dealership on Monday morning, and they told me they couldn't look at it until noon. They called in the afternoon and said..."Yeah, there is something wrong with the transmission" (no kidding dude) and they can't look at that until Wednesday. Today is Tuesday, and I am looking forward to hearing what the dealership says tomorrow. If they can't get it fixed by Friday, we'll need a rental/loaner.
I'm really hopeful that this repair goes well. I am even more hopeful that it will be a reliable car. I am having my doubts. If it happens again, I guarantee you I'll dump it and get a Toyota the day I drive it home from the repairs. I'll provide updates tomorrow as I get them.
Thank you for your update. I hope this recorder is able to help with your concerns.
Christina
GM Customer Service
I am perplexed why a dealer wouldn't have the tools they need to perform a dianosis on the transmission, and I'm feeling pretty confidence that they won't have this repair finished by tomorrow (Friday).
So I need a loaner car. Does anyone know if I need to call My Chevrolet Service 1-800-243-8872 to get the arrangements for the loaner?
I live about 60 miles from the dealer.
Thanks!
you can follow it here
***Best thing we can do at this point is to keep each other posted of GM's moves, and report if a new person is experiencing this problem, it may help GM see a pattern of vehicles, or at least seethat it is widespread. Like you, NOBODY has gotten a definitive answer as to whether or not the startup noise can be causing permanent damage.
Grr... It only has 2300 miles on it! My 2001 Nissan Altima I traded in for it had 187,000 miles on it and needed only one rather cheap unscheduled repair at 110,000 miles. I hope I don't regret buying American for the first time ever.
As you will see on the other thread, posted above, equinoxforum.net (also terrainforum.net), another bulletin has been released by GM, telling the repair techs not to complete the cam phase replacement/repair because it may not fix the problem.
We've heard (from other customers, who have heard from THEIR dealership) that GM believes it may be an issue with some of the software on the cars, and they might need to configure an update to correct the problem. As of now, the only thing we can do is wait. They (GM Engineers) are saying that this will not cause permanent damage to the engine, the noise we hear is only made while the computer gets the signal that the cam phasers are working incorrectly, and the noise ends once the computer makes the proper corrections to the cam phasers. They are supposedly actively working on a fix, because they now realize how common this problem is right now.
I will update again on this thread whenever any news is put out by GM.
Everything was great until last Thursday when the car stalled when attempting to drive forward. There was also a ratcheting noise upon startup every 5-6 times. The vehicle was towed to a Chevrolet dealership in Park Ridge, IL (not where the car was purchased) and they said that the computer needed to be reset and that if there were other issues there were other items that could be replaced. Odd answer, but OK and we go the car back on Friday. On Saturday the car stalled again under the same circumstances. This time we towed the car back to the dealership that we purchased the car from in Lake Bluff, IL. I just got the car back yesterday, and it was supposed to be fixed.
I went to Des Plaines with the car and it stalled AGAIN under the exact same circumstances. I immediately called the dealer and said the car was having issue again, same problems and that I was going to take it in. I actually made it to the dealship.
I called this morning and they said that GM was in to look at the car. I also complained about the 23.5 MPG is was getting, well under 32 MPG. I should have just purchased the V6. I really don't want this car anymore. I think GM should take this car back and give me a V6 in exchange for all of these problems.