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Comments
2011 Chevrolet Equinox Maintenance Schedule
Go get the tire fixed and wait for the rest, and beware the upsell. Service writers typically work on commission and will try to get you to do stuff that doesn't need to be done.
Confessions From the Dealership Service Department
With due respect, given the problems reported here by 2010/11 Equinox owners I believe it would be wise to change the oil in these vehicles more frequently.
Reliance on the engine oil life system as stated in the owner's manual could mean up to a year between oil changes. This worked fine for me for the five years I owned a 2005 Equinox with its cast iron Chinese V6 but probably not so much with the current breed of all aluminum, fuel injected, variable valve timed engines.
Under normal driving conditions 2010/2011 Equinox owners would be doing themselves a favour by changing oil and filter every 6 months or 7500 miles (which is GM's recommended tire rotation milage). For severe operating conditions the O/F change interval might be reduced even further.
I'm currently driving a 2.4L Mitsubishi Outlander with a motor very similar to the 2.4L Equinox (all aluminum, fuel injection variable timing etc.) for severe Canadian driving conditions the recommended O/F change interval is 3750 miles or 3 months whichever occurs first and the 10 year drive train warranty could be contingent on this.
YMMV, but Nissan hasn't changed those VE/VG engines all that much over the decade and I bet GM's engineering and metallurgy has gotten better over the years.
Top 7 Urban Legends About Motor Oil
Oil Life Monitoring Systems
Stop Changing Your Oil
If you don't think you can stop changing your oil, you should at least get it analysed. That's about the same price as an oil change and it's more fun than crawling under the SUV and dumping perfectly good oil into the recycling jug.
What's Your Engine Oil Telling You?
I don't think you can compare 1999 engine requirements with the new engine technologies and materials we're talking about here, particularly given the problems being reported by such significant numbers of new Equinox owners.
Your references make interesting reading but I'm with "roykulp" on this one.
Edmunds uses Identifix for reliability ratings (as does MSN and other sites). Take a look at the history that's available - all "minimal problems".
Reliability Rating for 2011 Chevrolet Equinox by Identifix
Best,
Sarah
GM Customer Service
For mountain driving, one thing that the owner’s manual recommends is putting the vehicle in low gear when you’re going down a long or steep hill. This will be much easier on your brakes.
Hope your trip is safe and enjoyable,
Sarah
GM Customer Service
Best,
Sarah
GM Customer Service
I’m sorry to hear that your Equinox has been in the shop so much and that it hasn’t been satisfactory for you. If Customer Assistance can help you work with your dealer towards resolving this, please email Christina with your name, contact information, VIN, and dealer name.
Best,
Sarah
GM Customer Service
I am very angered at this. I have a job and a life to live. I mean really???? REALLY THIS IS THE WAY THE NEW GM OPERATES?
MALFUNCTION INDICATOR LAMP
From the chevy manual:
If the vehicle is continually driven with this light on, after a while(what the heck is a while?????????????) the emission controls might not work as well, the vehicle fuel economy might not be as good, and the engine might not run as smoothly. This could lead to costly repairs that might not be covered by the vehicle warranty.
So its a Tuesday, November 1, 2011 and my dealer cannot get me in until Monday, November 7th at 8:30 am..........and then I have to sit and wait to see if I get a loaner car........in the meantime my life is inconvenienced, but no big deal to the "NEW GM"
I'M VERY DISAPPOINTED GM.......
I WILL NOT RECOMMEND ANYONE TO BUY A GM CAR....
THIS IS A HUGE INCONVENIENCE WHILE I MAKE MY NEW CAR PAYMENT........SHAME ON YOU!
:mad:
Best,
Sarah
GM Customer Service
« Reply #3 on: August 21, 2011, 06:08:47 PM »
As suggested, this thread is exclusively for the posting of TSB or Recall information for the Terrain and Equinox.
Here is where we stand thus far:
Campaign 11195 has been superceeded by Recall 11195A
Per GM:
This bulletin has been revised to include parts, service procedure, and labor time for
repairs to customer vehicles. Please discard all copies of bulletin 11195, issued June
2011
Recall 11195A applies to:
2011 Buick LaCrosse, Regal
2011 Chevrolet Equinox
2011 GMC Terrain
Equipped with a 2.4L Gas Engine (LAF)
Other pertinent data from the Recall:
Please read Line Item #5
This simply notes the States whose Emission Laws require that an Emission Recall Correction Sticker must be afixed to the vehicle upon completion of the work. Please note that in addition to the sticker, in California a Certificate of completion is also required...as noted at the bottom of the Recall notice.
Line Item #5 should NOT be construed as to limit the scope of correction to those states. That is why it is listed after the repair procedures.
CONDITION
General Motors has decided to conduct a Voluntary Emission Recall involving certain 2011
Buick LaCrosse, Regal; Chevrolet Equinox; and GMC Terrain vehicles equipped with a 2.4L
gas engine (LAF). On these vehicles, the camshaft position actuator solenoid may stick,
resulting in the illumination of the malfunction indicator light, rough idle, poor driveability,
and/or possible stalling at low throttle opening.
CORRECTION
Dealers are to reprogram the engine control module, and if necessary, replace the camshaft
position actuator solenoid valves.
VEHICLES INVOLVED
Involved are certain 2011 model year Buick LaCrosse, Regal; Chevrolet Equinox; and GMC
Terrain vehicles equipped with a 2.4L gas engine (LAF).
Important: Dealers are to confirm vehicle eligibility prior to beginning repairs by using the
Required Field Actions section in the Global Warranty system. Not all vehicles
may be involved.
For dealers with involved vehicles, a listing with involved vehicles containing the complete
vehicle identification number, customer name, and address information has been prepared
and will be provided to US and Canadian dealers through the GM GlobalConnect Recall
Page 2 August 2011 Bulletin No.: 11195A
Reports, or sent directly to export dealers. Dealers will not have a report available if they
have no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle
Registration Records. The use of such motor vehicle registration data for any purpose other
than follow-up necessary to complete this recall is a violation of law in several
states/provinces/countries. Accordingly, you are urged to limit the use of this report to the
follow-up necessary to complete this recall.
PART INFORMATION
Parts required to complete this recall are to be obtained from General Motors Customer Care
and Aftersales (GMCC&A). Please refer to your “involved vehicles listing” before ordering
parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an
emergency situation, parts should be ordered on a CSO = Customer Special Order.
Part Number Description Quantity/Vehicle
12628347 Valve, Cm/Shf Posn Actr Int Sol 1 (If Req'd)
12628348 Valve, Cm/Shf Posn Actr Exh Sol 1 (If Req'd)
SERVICE PROCEDURE
1. Determine the vehicle status.
If the vehicle is still in dealer inventory, reprogram the ECM with the latest calibration.
Refer to ECM Programming in this bulletin. Do NOT replace the camshaft position
If the vehicle has been delivered to the customer, reprogram the ECM and replace the
camshaft position actuator solenoid valves. Refer to Engine Controls - Camshaft
Position Actuator Solenoid Valve Replacement in SI.
ECM Programming
Do not attempt to order the calibration number from GM Customer Care and Aftersales. The
calibration numbers required for this service procedure are programmed into control modules
via a Multiple Diagnostic Interface (MDI) or Tech 2® diagnostic scan tool and TIS2WEB with
the calibration update. Use TIS2WEB on or after 6/23/11 to obtain the calibration. If you
cannot access the calibration, call the Techline Customer Support Center at 1-800-828-6860
(English) or 1-800-503-3222 (French) and it will be provided. Make sure your Tech 2®
diagnostic scan tool is updated with the latest software version or verify that the multiple
diagnostic interface (MDI) that is being used is configured to the PC that will be used. Clear
any codes and verify the condition has been corrected.
For step-by-step programming instructions, please refer to SI and the Techline Information
System (TIS) terminal.
1. Verify that there is a battery charge of 12 to 15 volts. The battery must be able to
maintain a charge during programming. Only use an approved Midtronics® PSC 550
Battery Maintainer (SPS Programming Support Tool EL-49642) or equivalent to maintain
proper battery voltage during programming.
Page 3 August 2011 Bulletin No.: 11195A
2. Reprogram the engine control module (ECM). Refer to SI and Service Programming
System (SPS) documentation for programming instructions, if required.
2.1 Connect the MDI to the vehicle. Connect the MDI to the programming terminal with
a cable (USB or LAN).
2.2 Select J2534 MDI and Reprogram ECU from the Select Diagnostic Tool and
Programming Process screen.
2.3 Select ECM Engine Control Module—Programming from the Supported Controllers
screen.
2.4 Follow the on-screen instructions.
3. Clear all DTCs.
4. If the vehicle has been delivered to the customer, replace the camshaft position actuator
solenoid valves. Refer to Engine Controls - Camshaft Position Actuator Solenoid Valve
Replacement in SI.
5. CALIFORNIA, CONNECTICUT, MARYLAND, MASSACHUSETTS, MAINE, OREGON,
VERMONT, & WASHINGTON vehicles only: Install a Recall Identification Label.
RECALL IDENTIFICATION LABEL - California/Connecticut/Maryland/Massachusetts/Maine/
Oregon/Vermont/Washington Vehicles Only
Place a Recall Identification Label on each vehicle corrected in accordance with the
instructions outlined in this Product Recall Bulletin. Each label provides a space to include
the recall number and the five-digit dealer code of the dealer performing the recall service.
This information may be inserted with a ballpoint pen.
Put the Recall Identification Label on a clean and dry surface of the
radiator core support in an area that will be visible to people servicing
the vehicle.
When installing the Recall Identification Label, be sure to pull the tab to &
Re: Recalls & Service Bulletin MASTER List
« Reply #3 on: August 21, 2011, 06:08:47 PM »
As suggested, this thread is exclusively for the posting of TSB or Recall information for the Terrain and Equinox.
Here is where we stand thus far:
Campaign 11195 has been superceeded by Recall 11195A
Per GM:
This bulletin has been revised to include parts, service procedure, and labor time for
#09;
allow adhesion of the clear protective cover
The 1st repair was the exhaust acuator, the second time the ECM, and this time the intake actuator will be replaced.
I’m sorry to hear about the concerns you’ve been encountering with your new Equinox. Thank you for your patience in working with us towards a resolution – can we be of any assistance in helping you work with your dealership? Please email us your name and VIN and possibly with an update on how your dealership visit today went.
Thanks in advance,
Sarah
GM Customer Service
Replaced the camshaft exhaust acuator, replaced the camshaft intake actuator and recalibrated the ECM. The bulletin 11195A should be sent out to all GM 2011 chevy owners in my opinion. We should be notifed to bring the vehicle in for service and they should be performing the updates instead of waiting for customers to become angry and inconvenienced.
GM why are you not addressing this?
Re: Recalls & Service Bulletin MASTER List
« Reply #3 on: August 21, 2011, 06:08:47 PM »
As suggested, this thread is exclusively for the posting of TSB or Recall information for the Terrain and Equinox.
Here is where we stand thus far:
Campaign 11195 has been superceeded by Recall 11195A
Per GM:
This bulletin has been revised to include parts, service procedure, and labor time for
repairs to customer vehicles. Please discard all copies of bulletin 11195, issued June
2011
Recall 11195A applies to:
2011 Buick LaCrosse, Regal
2011 Chevrolet Equinox
2011 GMC Terrain
Equipped with a 2.4L Gas Engine (LAF)
Other pertinent data from the Recall:
Please read Line Item #5
This simply notes the States whose Emission Laws require that an Emission Recall Correction Sticker must be afixed to the vehicle upon completion of the work. Please note that in addition to the sticker, in California a Certificate of completion is also required...as noted at the bottom of the Recall notice.
Line Item #5 should NOT be construed as to limit the scope of correction to those states. That is why it is listed after the repair procedures.
CONDITION
General Motors has decided to conduct a Voluntary Emission Recall involving certain 2011
Buick LaCrosse, Regal; Chevrolet Equinox; and GMC Terrain vehicles equipped with a 2.4L
gas engine (LAF). On these vehicles, the camshaft position actuator solenoid may stick,
resulting in the illumination of the malfunction indicator light, rough idle, poor driveability,
and/or possible stalling at low throttle opening.
CORRECTION
Dealers are to reprogram the engine control module, and if necessary, replace the camshaft
position actuator solenoid valves.
VEHICLES INVOLVED
Involved are certain 2011 model year Buick LaCrosse, Regal; Chevrolet Equinox; and GMC
Terrain vehicles equipped with a 2.4L gas engine (LAF).
Important: Dealers are to confirm vehicle eligibility prior to beginning repairs by using the
Required Field Actions section in the Global Warranty system. Not all vehicles
may be involved.
For dealers with involved vehicles, a listing with involved vehicles containing the complete
vehicle identification number, customer name, and address information has been prepared
and will be provided to US and Canadian dealers through the GM GlobalConnect Recall
Page 2 August 2011 Bulletin No.: 11195A
Reports, or sent directly to export dealers. Dealers will not have a report available if they
have no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle
Registration Records. The use of such motor vehicle registration data for any purpose other
than follow-up necessary to complete this recall is a violation of law in several
states/provinces/countries. Accordingly, you are urged to limit the use of this report to the
follow-up necessary to complete this recall.
PART INFORMATION
Parts required to complete this recall are to be obtained from General Motors Customer Care
and Aftersales (GMCC&A). Please refer to your “involved vehicles listing” before ordering
parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an
emergency situation, parts should be ordered on a CSO = Customer Special Order.
Part Number Description Quantity/Vehicle
12628347 Valve, Cm/Shf Posn Actr Int Sol 1 (If Req'd)
12628348 Valve, Cm/Shf Posn Actr Exh Sol 1 (If Req'd)
SERVICE PROCEDURE
1. Determine the vehicle status.
If the vehicle is still in dealer inventory, reprogram the ECM with the latest calibration.
Refer to ECM Programming in this bulletin. Do NOT replace the camshaft position
If the vehicle has been delivered to the customer, reprogram the ECM and replace the
camshaft position actuator solenoid valves. Refer to Engine Controls - Camshaft
Position Actuator Solenoid Valve Replacement in SI.
ECM Programming
Do not attempt to order the calibration number from GM Customer Care and Aftersales. The
calibration numbers required for this service procedure are programmed into control modules
via a Multiple Diagnostic Interface (MDI) or Tech 2® diagnostic scan tool and TIS2WEB with
the calibration update. Use TIS2WEB on or after 6/23/11 to obtain the calibration. If you
cannot access the calibration, call the Techline Customer Support Center at 1-800-828-6860
(English) or 1-800-503-3222 (French) and it will be provided. Make sure your Tech 2®
diagnostic scan tool is updated with the latest software version or verify that the multiple
diagnostic interface (MDI) that is being used is configured to the PC that will be used. Clear
any codes and verify the condition has been corrected.
For step-by-step programming instructions, please refer to SI and the Techline Information
System (TIS) terminal.
1. Verify that there is a battery charge of 12 to 15 volts. The battery must be able to
maintain a charge during programming. Only use an approved Midtronics® PSC 550
Battery Maintainer (SPS Programming Support Tool EL-49642) or equivalent to maintain
proper battery voltage during programming.
Page 3 August 2011 Bulletin No.: 11195A
2. Reprogram the engine control module (ECM). Refer to SI and Service Programming
System (SPS) documentation for programming instructions, if required.
2.1 Connect the MDI to the vehicle. Connect the MDI to the programming terminal with
a cable (USB or LAN).
2.2 Select J2534 MDI and Reprogram ECU from the Select Diagnostic Tool and
Programming Process screen.
2.3 Select ECM Engine Control Module—Programming from the Supported Controllers
screen.
2.4 Follow the on-screen instructions.
3. Clear all DTCs.
4. If the vehicle has been delivered to the customer, replace the camshaft position actuator
solenoid valves. Refer to Engine Controls - Camshaft Position Actuator Solenoid Valve
Replacement in SI.
5. CALIFORNIA, CONNECTICUT, MARYLAND, MASSACHUSETTS, MAINE, OREGON,
VERMONT, & WASHINGTON vehicles only: Install a Recall Identification Label.
RECALL IDENTIFICATION LABEL - California/Connecticut/Maryland/Massachusetts/Maine/
Oregon/Vermont/Washington Vehicles Only
Place a Recall Identification Label on each vehicle corrected in accordance with the
instructions outlined in this Product Recall
Tell them to check if your vehicle qualifies for RECALL 11195A - if your build date is in the range of Feb '11 - may '11, it's possible. This will fix your engine light and stalling issues. The same repairs are also covered under PI0496, this bulletin was just issued before they made it a full blown RECALL. Have them look at both, it requires replacement of the cam positioning sensors (TWO of them, which are also referred to as solenoid valves, or a variation of that) AND a computer update. THIS ECM UPDATE IS VITAL TO THE SUCCESS OF THE REPAIR - BOTH MUST BE DONE AT THE SAME TIME.
Service bulletin PI0562 addresses the start-up noise you may be experiencing- this work involves replacing the Actuators (part number 12621505). I will stress that these parts are DIFFERENT than the parts in the RECALL bulletin (those parts are also sometimes referred to as the actuators, it's stupid, go by part numbers to avoid confusion).
Have them look at BOTH of these bulletins!!! It's also wise to go ahead and do an oil change at the same time, this is to clear out any debris that may be in the oil from these parts getting damaged. Oil change is most likely going to be paid by YOU though, just keep that in mind, but it helps a LOT int he success rate.
I personally don't think that any vehicle should ever go 12,000 miles before you get an oil change. I'll be sticking with every 5,000 miles or so.
HOWEVER - about your check engine light.... call them up ASAP and ask them to check if your car is qualified for the RECALL 11195A, they can verify this by pulling up your VIN in their system. The affected vehicles are usually between build dates of Feb '11 - May '11.... If this is the case, it is likely that your check engine light will be for code(s) P0011 and/or P0014. Please note, you don't have to have both lights lit.
Do you still have your OnStar trial? Push the button and ask them to run a diagnostic on your car. When I was going through this issue, they told me that it was for "emissions" and that I could be experiencing a "rough idle, poor driveability" and it's possible that your car can stall at a low throttle opening. Meaning, your car might stall when you accelerate from a stop.
You should be able to drive to your dealership and request that they check your engine light now, it only takes a few minutes. If your car is covered by the Recall, get a rental/loaner until it is fixed. It's likely that they'll have to order the parts. And you ARE guaranteed a rental/loaner while they wait for these parts, especially if you're getting a check engine light, it's possible your car could be stalling soon. Mine stalled after only a few days after the first time my check engine light came on.
The post right after yours is the recall notice, in it's entirety, I suggest reading through it, for you own informational purposes. For the recall, they should be replacing both the INTAKE and the EXHAUST actuator solenoid valves. Not just one or the other. AND it's VITAL to the integrity of these parts, that the ECM update is done at the SAME TIME as the replacement of the parts. It is the programming itself that is causing damage to these parts. It's possible that the other solenoid will be damaged and you'll only continue to have problems. If you can't talk your dealer into replacing both of the actuators again, then I would call another dealer, even if you have to drive an hour to get to them. It's a shame that they can't follow the simple instructions of the recall notice.
It just takes so long between attempts. I take it in and they find that they need to do something and then it is 2-4 weeks for them to get parts and then a few more days to schedule a visit.
I have ranted on this board in previous posts, but all I want is for it to be fixed. I bought the Equinox because I had a 2010 as a rental last winter and liked it. I drove it through lake effect snow, on highways, and in Chicago for a week, and decided it was on my short list for a new vehicle.
I still like the car I just want this to get cleared up.
It’s understandable that you want for your vehicle concerns to be cleared up, and I sincerely hope that you are able to achieve this through your current dealer. I would love to know how things turn out and am looking forward to an update.
Best,
Sarah
GM Customer Service
Thanks in advance,
Sarah
GM Customer Service
My engine codes for the light were P0011 and P0014. Those are both for faulty solenoid valves (the parts that are involved in the recall). I'm assuming these were the codes that showed on your computer? My light came on a total of three times: the first and second time, it was only code P0011, and the third time it was both P0011 AND P0014.
There are actually a couple of us over at equinoxforum.net that are in the same situation as you and I. You should drop by that forum too, there is much more discussion over there, a more user-friendly forum, I try to spread the same information over here also. Go to the thread titled, "Issues with 2011 Terrain"...we discuss both the Equinox and Terrain in that thread. It's about 115 pages long, but it's a very active forum.
For others here - the Recall (recall #11195) applies to a certain build range of 2011 Equinox/Terrains, with the 4 cyl engine. It states that it's for emissions concerns, but the problems you would be experiencing are a rough idle, poor driveability, and possible stalling at a low throttle opening (like driving slow in a parking lot, or accelerating from a stop). They would update the ECM and replace the solenoid valves. These two steps MUST be done at the same time in order for the repair to be successful! MUST!!
If you still have the start-up noise after the recall work is done, they should be looking at PI0496 and replacing the cam actuators. These are sometimes confused with the solenoid valves, because they are often both called the "actuators", however they are different parts than what are in the recall.
HEED THIS WARNING - It seems, from other's experiences, that if yours stalls at low speeds, your problem *may* still be fixable as long as you have the right dealer that actually TRIES to fix it. HOWEVER - if it stalls at higher speeds, like on the highway, then you should file for lemon law as soon as you can, if possible. The two people that I've heard of that had this happen, each repair that their dealer attempted only made the problems worse, and by worse, I mean, the car couldn't be driven for 10 minutes without stalling. Just my two cents.
For me, by bad mileage, I mean that I got 16 miles to the gallon with highway driving. FAR cry from the 28 mpg that I got AFTER the repairs. (speeds of 70 mph on the highway)
Read my post immediately above this for more explanation on the Recall and service bulletin PI0496.
Unfortunately, you often have to be the one to bring the bulletin PI0496 to the attention of your dealer. You have to be your own advocate.
Hope that helps.
This week I'm going back to the dealer with mine, after all of the correct repairs, the problems disappeared for 3 months and 4,000 miles, and now the start-up noise has started up again. So, the verdict is still out for me...
My husband is deployed right now, so I'm trying to handle this on my own. Unfortunately, GM doesn't have the same persistence as I do. It's a shame. They should fix all of their cars so that they all run as expected. I am tired of worrying that I'll be stranded somewhere by myself because my car might stall on me and get to the point that it's unsafe to drive. We'll see, I'll be sure to report back with how it goes.
This is a good question. Essentially, the 11195 and the 11195A recalls are the same thing, the “A” denotes an update for service personnel. If you would like for me to look into your vehicle specifically, please email us the last 8 digits of your vehicle’s VIN and we’d be happy to do that!
Best,
Sarah
GM Customer Service
How do I go about contacting customer care? I need to get this resolved.
I’m sorry to hear about the concerns you’re having with your 2011 Equinox. To contact us, please send us an email at the address listed in my profile here with your name/user name, contact information, the last 8 digits of your VIN, and the name of your involved dealership.
Looking forward to assisting,
Sarah
GM Customer Service
Glad to hear that you have overall been happy with your vehicle! If we can ever be of assistance, please contact us via email with your information.
Best,
Sarah
GM Customer Service
Please keep us updated on your progress at the dealership. If Customer Assistance can help you work with your dealership towards resolving this concern, or if you would like for us to look into warranty/recall information on your vehicle, please contact us via email with your name/username, contact information, the last 8 digits of your VIN, and involved dealership.
Best,
Sarah
GM Customer Service
I’m sorry to hear about this interesting concern you’re having with your gas tank. Are you already working with a dealership? If Customer Assistance can help you work with your dealership towards resolving this concern, or if you would like for us to look into warranty/recall information on your vehicle, please contact us via email with your name/username, contact information, and VIN.
Best,
Sarah
GM Customer Service
My car is in the shop again for the 5th time. They are putting a cover on the fuel pump and that will not fix the issue. I am filling a claim under the lemon law and will be in contact with an attorney as soon as I can get my service records in line. I have missed time away from work and no longer feel safe in my car. I have been without it for 2 days now, and may be without it another 3 days which is fine with me. I have had 3 rental cars already. Very upset over this as this is my first Chevy purchase and I did so much review on Chevy before purchasing one. Now that I read more reviews, I also realize I don't get good mileage AT ALL with gas. I thought it was normal because this is an SUV but after looking at the specs for my car, I should not have to fill it up this much. Also, sometimes when turning the car off and locking it, the outside lights stay on, then i unlock and re-lock and they go off finally. Other times, they don't stay on at all when i turn the car off. Electrical maybe? who knows. Just one more thing to add. I bought a new car to drive a new car. My hubby has a 6 yr old Toyota that drives like new compared to mine. I love my dealer though...lovely people they are.