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Comments
Thank you for responding with this information, and I’m sorry that this vehicle has disrupted your life to the degree that it has. I can set up a customer assistance case for you, but will not be able to continue assisting after legal proceedings have begun (at which point this case would be handled by a different department).
I appreciate your desire to get this addressed and want to offer what help that I can, while respecting your decisions.
If you are interested in continuing with customer assistance, please let me know.
Best,
Sarah
GM Customer Service
I’m sorry to hear that you are having concerns with your Equinox. If we can follow up with the dealership for you and further investigate, or look into warranty/recall information on your vehicle, please email us with your name, user name, contact information, the last 8 digits of your VIN, and the name of your involved dealership.
Thank you,
Sarah
GM Customer Service
I am sorry to hear about your dissatisfaction with your Equinox. I have documented this thread in the forum for GM’s consideration – thank you (all!) for contributing to the discussion. If we can ever be of assistance, either helping work with a dealership towards a resolution or looking into warranty/recall information on your vehicle, we’re only an email away.
Best,
Sarah
GM Customer Service
I am interested in what your dealer told you about the fuel insulator - I mean doesn't a ticking noise indicate something isn't right and the service manager insists there is nothing wrong and it isn't the timing mechanism. The service manager also wanted to provide me with GM literature regarding this fuel pump being loud -- I feel your pain and am just concerned and hope you post follow up regarding your experience. Thanks.
Anyone else having this problem? Guess it's time to find out about the LEMON LAW???
If Customer Assistance can be of service to you (following up with the dealership, setting up a Service Request case, looking into warranty/recall information on your vehicle), please don’t hesitate to email us with your name/user name, contact information, the last 8 digits of your VIN, and your preferred dealership.
Best,
Sarah
GM Customer Service
I’m sorry to hear about the multiple concerns you’ve experienced with your Equinox. If you would like to work with Customer Assistance towards resolving these concerns, please email us your name/username, contact information, the last 8 digits of your VIN, and your involved dealership.
Best,
Sarah
GM Customer Service
Thank you for posting this – it’s always great to hear that a customer is helped by their dealership. I’m glad you’re happy in your new vehicle!
Best,
Sarah
GM Customer Service
Best,
Sarah
GM Customer Service
I talked with Ed at Chevy. Very sweet. I love those guys. He wrote me a check for one months car pymt for all my inconvenience. He also informed me that complaints come to his desk in the end and what they could offer is me trading in the car for a V6, which has no known issues and also gets better gas mileage. Not an option for me. I would be upside down on payments. I just bought mine in march this year. No since in dealing with GM any longer as the options are not feasible. I am now on medication for stress. My job is at risk for the time I have taken off to get the car to the shop which is not close to me. Chevy has now offered to come get my car but told me they do not know how to fix it as GM has not gotten the correct fix in yet. They are doing everything they can. I got my car back Friday and right away it was acting strange when I drove off. It died on me twice in my driveway while in reverse... and while i was accelerating. It started right back up again then died again. i parked it and left it. Drove it to work today ( i just work 5 min up the road) and it is driving horribly. Sounds like it is going to die any minute and the A/C is now making a roaring noise that goes up and down.
I'm very sorry to hear about the multiple concerns you've encountered with your Equinox. Can we look further into your situation, please, to see how we may be of assistance? If you like, send us an email with your name/username, contact information, the last 8 of your VIN, and your involved dealership.
All the best,
Sarah
GM Customer Service
I'm looking forward to hearing from you!
Best,
Sarah
GM Customer Service
A couple of things have made me question Chevy's commitment and my purchase; after calling the problem in to OnStar, while on the side of a highway, they informed us that WE would have to call the dealership it was getting towed to and give them a heads up (shouldn't OnStar do this??) . Also, OnStar immediately diagnosed a transmission problem but would not share the info with the dealership - we convinced OnStar to give us the error message number to help expedite the diagnosis.
Then we had to wait 24 hours to get a loaner - we were told this is the required waiting period before Chevrolet would approve it (pretty inconvenient considering the car was 5 months old).
It's my wife's car; now she's afraid of it dying again on a highway. After hearing of my incident, my friend who was seriously considering a Traverse on my recommendation is likely going with a Honda Pilot.
Please post an update on how things go once you get the vehicle back from the dealership! We're available if you need any assistance.
Best,
Sarah
GM Customer Service
Sorry you're having trouble with this. What Model year is your Equinox and what carrier/phone model are you using? I can look into my resources to see if there are any troubleshooting guides or notices.
Best,
Sarah
GM Customer Service
I just received recall 11195 for my 2011 CH EQ in th email. I picked up the car 6/2011. I am reading in this post that there was an additional recall: 11195A. I've already made my appointment at the dealer. Does the dealer know to use the procedire of 11195A if they have to or are they only going to go off of the recall notice I bring in?
I'm going to have them look at the spring loaded storage area on top of the dashboard which broke on 4k miles, too.
Anyway, the car RUNS FINE! I love the car and my boss loves the gas mileage!
And to the Suburu Outback buyer: enjoy your station wagon. Did it come with wood panels? haha.
Thank you all so very much for your follow up via email. I have just arrived back home from Jack Schmitt service center and I am over the moon pleased and I am so refreshed to say that I am once again in love with my Equinox. I feel like I am driving the same Equinox that I drove off the showroom floor, smooth and quiet. The service center worked on the start up noise today. The noise arises from a cold start so in a few hours or tomorrow morning, I am confident that I will no longer hear that loud three second noise, as a matter of fact, the Nox seems super quiet and smooth. I am very pleased with the Jack Schmitt servicemen who assisted me today, Rich Hood and my shuttle driver. Rich Hood took very good care of me and wanted to make sure my issues with the Equinox were resolved and he explained everything to me in a manner that I could understand. I went on ahead and had my oil changed and tires rotated and Rich Hood advised me about the two types of oils and I am so glad he told me about the A Mobil 1 synthetic oil - my "Nox" is purring - I haven't had my Nox run like this in a long while and it is so refreshing to have the vehicle I know and love back up to her old self. Rich Hood also had my Nox running so I could get my daughter off to school - I told him what time I needed to have my daughter to her appointment at school and he had my vehicle ready 10 minutes sooner than anticipated - Rich Hood and my shuttle driver took outstanding care of not only me but my vehicle.
I am more than proud to be back in love with my Nox and to have her running smoothly. I am even more happier at the fact that I can continue to trust Jack Schmitt service center and dealership. This is my second Nox and when we got the 2011 Equinox, I did research and knew that in 2014, I would want to upgrade to the 2014 Equinox. I guess when not all the noise issues were resolved, I was not only discouraged about my Nox not running right, I was also a bit disheartened that I may have to look elsewhere for a dealership and service center and I had been a die hard Chevy/GMC fan almost all my life and I had always trusted Jack Schmitt - my husband picked up a truck from there, we have bought two Equinox vehicles and our vehicles are serviced at Jack Schmitt and I am just so glad the service center took extra TLC time with me and my vehicle today. I couldn't imagine buying my future vehicles from anywhere else or having some other servicemen service my vehicles - You just don't know how happy I am and if I could give my shuttle driver and Rich Hood a token of my appreciation, I would and I hope that me taking the time to write this email will serve as a token of my appreciation. Because in the end, it is not only about the vehicle, it is about trusting a dealership and service center and the trust in the dealership and service center is priceless and is something I value and I will continue to keep Jack Schmitt as my trusted dealership and the Equinox my choice of vehicles. Thank you! Thank you all so much for your help - I am in love with my Nox and my dealership service center.
Transmission down shifts so hard it will kick your head back on the headrest. At one point my wife screamed cause she thought someone had run into us. It happens when you are accelerating and let your foot off the accelerator. The harder you are accelerating the harder the “kick”. I took it to the dealer and they said it was “performing within spec”. No evidence they test drove it so not sure of their conclusion. Have talked to the service mgr. and he said he never heard of the problem but went on to tell me how the design of the 6 speed is not “optimal”. Since I see at least 1 other hard shift issue here, it appears as something that is out there. He said he would look into it with engineering but have not heard back from him yet. This has to be corrected as I am disabled and have medical issues. The downshift "kick" is hard enough to cause medical problems or increase them. I do not want to ride in the car!
Second problem – mileage. Got 24 around town on the first tank and thought this was good. Haven’t been back there again. Highway as low as 18 and around town averaging 20 – 21. I really wanted a 6 cylinder but went with the 4 since it was rated so good and mileage was really touted by Chev. Big mistake! Again , service said it was "performing within spec". The salesperson, the service rep and the service manager all said “yeah – we hear that problem a lot”. So, if Chev. Knows it’s a widespread problem how can they still advertise 32 highway and 24 city? What happened to truth in advertising requirement?
Anyone who asks how I like the Nox – I tell them to stay away and look at something more reliable.
Wish I had read this forum before I bought! For now it looks like I’m stuck
Any help/suggestions out there?