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Comments
Thank you for sharing your experience with us. Can you please keep me updated on your situation. Feel free to email me directly!
Christina
GM Customer Service
Have you had your dealer look into this? If not, I would recommend doing so. Maybe they can help make some sense of it or diagnosis it if there is a problem. Please keep me updated on your situation.
Christina
GM Customer Service
I apologize for your frustrations. Can you please email me with your complete contact information, VIN, current mileage, and involved dealer? I would like to look into this further for you. I look forward to hearing from you.
Christina
GM Customer Service
I apologize for your frustrations. Has the dealer involved Technical Assistance? If not, I would recommend asking them to do so. Can you please email me with your information, and a description of your experience? I look forward to your response.
Christina
GM Customer Service
I apologize for not contacting you; did you email me? If so, and I didn't respond then I didn't receive it. I have responded on another post of yours. Please feel free to email me.
Christina
GM Customer Service
I apologize for your frustrations. Can you please email me with your information and experience? I look forward to your response.
Christina
GM Customer Service
What is your email address?
I'm sorry to hear that this concern has you so anxious. Have you worked with Customer Assistance already?
Sarah
GM Customer Service
With the 2011 Equinox, there does seem to be a connectivity issue that GM is working on a solution towards. Updates are posted to the following website: www.gm.com/Bluetooth
If I learn of a resolution, I will be sure to get in touch with you as soon as I know more.
Best,
Sarah
GM Customer Service
I hope others are having better luck in getting the problem fixed. I have not heard back from the service manager who said he was going to get with "engineering"
It better come soon as I said - it exacerbates my medical conditions when it kicks like this. I am trying to work with GM but I am not going to wait too much longer. I will pursue a remedy to this through all available channels
Best,
Sarah
GM Customer Service
Best,
Sarah
GM Customer Service
No I have not
It seemed good for a couple of days but seems to be shifting more roughly the last day or two. Keeping a close eye on it.
The dealer had a tech come out to "test drive" my Nox. I dropped it off the other day and the guy went to the gas station to fill it up and drove it for 27 miles and got a whopping 45.76mpg!! This was driving on a flat freeway at 65mph with no A/C. He drove a few more test drives at different speeds and got 39mpg and finally 26mpg. The car is only rated at 22 - 32mpg! Hhhuummmm...what a crock. The more I think about this the more I fume! Driving conditions vary from road conditions, hills, mountains, traffic, wind, rain, etc. You can't tell me that you can go out and drive 27 freakin' miles and get 45mpg when the car is only rated at best 32mpg. Go figure that one out. I calculated the total mileage since I've had the car and averaged out to 18mpg. That is a far cry from 22mpg GM.
If I could afford to dump the car and get something else, I would but I'm pretty well stuck with this crappy car! As you can tell, I'm not a happy camper at all. This is my second Nox and I wish that I had never bought another Chevy!
We need to make sure that you have ALL the issues that this car has had:
*Bad Battery (6 days after purchase)
*Bad Wipers (all peeling back, just had to buy new ones this weekend) *Bad ECM (cam shaft/actuators)
*Bad Transmission Plates
*Computer does not illuminate and display codes
*Hard Shift both Auto and Manual
*Poor Gas Mileage
*Stalling
*Hesitation
*RPMs all over the place
*Sudden downshift that throws you forward
These are all the issues that this has had and they want me to let them fix it and still drive a rebuilt car that after financing was almost $30,000? I finally have a case file with GM but SERIOUSLY? I am contacting an atty regarding Lemon Law. So there my $300/month vehicle sits, at the dealership after more miles for 3 days have been put on it and I am supposed to pay insurance on this car and make the paymts on this car and when they finally get it back to me all rebuilt I am supposed to be happy? I think maybe junking it and get me a new one with the V-6 is what they need to be doing. And GM, quit out-sourcing the parts! I bought Chevy for American made and evidently, that is not happening. Rebuilding the car is not going to make it right. And then the dealership telling me not to call GM until it has been fixed? I may be a woman but I am far from stupid, nice try Conklin Cars. I will be sure to email Scott Conklin on this issue also!
I have to give Sarah and Christina a thank you for finally getting this a case file number and getting District Specialist calling me but I really don't see that rebuilding this car is the right thing. The right thing is to replace it. :lemon: :sick:
I am going to alert my attorney general (Connecticut) and see what support we have. It is not a dealer issue - it is a Detroit issue. Good luck!
I am concerned for several reasons: First, the car is only 4 months old, second, will these repairs compromise the engines performance and reliability, and third, why am I the consumer notifying the Chevy Customer Service center of the problem? Is this not the responsibility of the dealer?
I am not happy - are there others with this issue? What are you doing about it?
GM still continues to advertise 32 mpg knowing full well that many don't come anywhere close.
I am looking into lemon laws and am only waiting for the required number of appointments before I file.
If there is a lawyer listening out there maybe its time to take GM on on a broader basis such as false advertising
GM now has it's hands full with the Volt and may need to buy them back. Equinox next?
I have three business associates that own the Newer Equinox 2010 - 2011 and 2012 SUV and none of them have had any scary, serious, dangerous or haunting issues with this gm suv...However; if I had the issues some of you are screaming about on line; I would not be handling the matter on line looking for other suv owners for support...The car would GET REPLACED by GM per lemon law or traded ASAP!
There are three others in my neighborhood and I'm always asking the other owners if they've had any problems and so far none.
When I see someone with a Nox in a parking lot, I also inquire and so far I haven't met one single Nox owner that had a bad thing to say about their vehicle.
That's not to say I would minimize real problems people are having, but to make wholesale negative statements that the car in general just sucks isn't at all fair or true.
Specifically, I had to have the Cam Shaft Actuators replaced. While doing the repair, theysnapped a bolt and had to tap the socket to installa new one. So, if you hear of more Cam Shaft Actuators being replaced, please post here. We need evidence!
Other's, who haven't quite reached that stage, will try to trade, to avoid the impending drama and hassle. But when they try to trade, they would lose $6,000 on their current vehicle, and then have to pay for the replacement vehicle. If I went and traded my Nox today, I would lose a total of $10,000. ...on a vehicle that IS eligible for lemon law.
SO, I AM pursuing further action at this point, many people are. I'm currently working on a buyback/replacement deal.
The point of coming online to talk with others, is to try to work together in finding a solution that FIXES this problem, in the hopes that it may WORK for someone and solve their car problems.
There is actually a very active forum, at Equinoxforum.net, that discusses which repairs have been tried, and subsequently all of them have failed, and the best way to approach everything. So, please mosey on over there if anyone here is able, take a look around. All of the information there has also been shared HERE. The only difference is that people check in over there on a daily basis. This forum is more of a place to post your grievance and move on, so other people see it. This other forum is for more of a discussion.
I hope everyone is doing well and having good luck with their vehicles. I, however, am not.
Only when it's at a very low speed (like 10 mph), is there more of a glimmer of hope. But even then, it's only a small glimmer. All current known repairs have failed for me after any given amount of time. Mine is a lemon.
I'm a very active member over at the Equinoxforum.net, feel free to also join over there as well. We post over here occasionally as well, just to keep it updated.
So the "drama" you refer to is exactly what this forum is intended to bring about - a way to exchange information and build pressure on GM to FIX the problems
Suggest if you do not like "drama" then you should start a forum of happy equinox owners and refer to it as "Fiction"
made Oshawa Ontario Canada. My fuel economy is horrible and thats false advertising I want out of my vehicle because its not what I paid for.
MY CAR included. I have made 4 trips to the service department with my car, and ALL FOUR repair attempts FAILED. Some of those times, it was just within a few days that the problems resurfaced, but in two of those cases, my car went several thousand miles, and a few months, until the problems came back.
DOCUMENT EVERYTHING! I'm currently working with GM to get my vehicle replaced. Once you qualify for your states' lemon law, I suggest you do the same. Call GM and tell them that you know your vehicle qualifies under the state lemon law, but would like to work with them to see if they can resolve your situation without having to involve a lawyer. Again, document EVERYTHING. Be very upfront the entire way, with what you are expecting the outcome to be. If they aren't willing to do that, then you can speak with a lawyer.
DOCUMENT EVERYTHING. Your vehicle is NOT the only one experiencing these problems. There are MANY others!