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If the vehicle wanders, when you take your hand off the steering wheel, thats an alignment problem or bad tire construction. They have had problems with the OEM manufacturer of the tires & the bearings. Everything for the escape is made in Asia. BUT assembled with Pride in Kansas.
Considering its a $30K purchase, I would hope the service manage & owner would be most diligent in earning customer satisfaction, OR just tell them, you go to the newspaper. Public embarrassment does wonders.
look for the link to email. something like: ccran@ford.com
I did this awhile back, and they WILL call the dealership.
but you tell them how ticked you are with the current service.
they DO have problems with the tranny.
rough shifting (lemon aid guide calls it, gear hunting), it literally slams the escape.
plus the aircraft cable they use can break.
Contact ford, but you still have to go through the dealership..and yes the guy at the other dealership is full of bull. This is NOT an uncommon problem
Many trips to the dealership told her that they would not admit there was a "problem" and, therefore, was nothing to fix. She contact Ford in Dearborn, MI and spoke w/a customer service person, which eventually resulted in her visiting another dealership ending in the same frustration. A meeting was then set up for her with a Ford "engineer," and a Zone manager of some type. They took the car for a test drive, and the engineer also experienced the pause/hesitation, though he did not include that fact in his report. Nothing, she was told, could be done. It was suggested by the dealer that she trade it in at a substantial financial loss.
She then contacted her State Attorney General's office who directed her to the Better Business Bureau. They have a unit located in VA that handles difficult automobile cases. Most auto mfrs. participate. She was set up for an "arbitration" hearing with an "arbitrator." It was during this process that she learned that the "engineer" had not reported having experienced the pause/hesitation during his test drive.
The "arbitrator" concluded that, since the car actually was equipped with a modified MANUAL transmission that had been adapted to automatic usage, this type of hesitation/pause was normal, as if it were a manual transmission. Her claim for relief from Ford from this dangerous situation was denied by the "arbitrator."
Incidentally, at no time, including when the car was purchased, was she informed that this was a manual transmission conversion. She certainly was never made aware of the fact that, due to this, there would be idiosyncrasies in the operation of the car.
Unfortunately, BBB does not require these auto "arbitrators" to be experienced with auto mechanicals, so his conclusion, was IMO not professional. His response says that his negative decision was based on the fact that Ford said the car was "designed" to operate that way because of the MANUAL TRANSMISSION ADAPTATION.
I guess Ford has to wait for enough people to DIE as a result of this dangerous defect before they will take any action towards correcting it.
Google:
abolition wwest hesitation
the whole truck was bounced when shifting.
we appoached Ford.com, got action. I placed a nasty comment on FB Ford, and twitter.
I wrote to the local media. You have to embarrass them. Its a corporate and
NO you will not calm down..you will notify the media, and your congressman...Ford made a lot of profit last year, 30 billion. no you do not calm down.
NOW, ready for this...at 70,000Km...the heat fan does not engage @ #1, #2..but works on #3, & #4.
Off shore parts do not work..and of course, its out of warranty. Thank good ness for Youtube..
the component that runs the fan is behind the Glove compartment.
Re-acceleration after a brief coastdown period will often result in 2-3 second delay in rising engine torque.
Google:
hesitation abolition wwest
Our 2.0l 2013 is pretty smooth considering the technology, but when it lowers idle speed when warmed up, to around 700rpms, it also has noticable (though not extreme) vibration. Once I hit the throttle, the vibration goes away. This vibration isn't uncommon, even for older cars, at very low idle speeds- again, a tactic to save fuel (lower engine speeds at idle = less fuel being burnt).
So, while you may or may not be experiencing something out of the ordinary with your Escape, get used to these general characteristics, as they're all part of the technology used to make our cars more fuel efficient.
Ironically, as wwest has stated, even the tranny hesitation isn't uncommon, just worse in some vehicles than others. My 08 V6 Malibu LTZ with 6-speed auto occasionally exhibited similar symptoms, and my daughter's 2006 VW beetle 5-cylinder / 6 speed auto was far worse, jerking you hard when it finally decided to go!
I already described the 1-2 second "re-acceleration" delay.
usa1fan's post brought to mind the "secondary" type of tranny "delay" due to the lowered torque coupling of the torque converter. As a result of modern day high percentage of time use of the lockup clutch there is less need for a "robust" TC. So we now we have TC's that need more "wind-up", engine RPM, before "drive" is engaged.
That's also why many modern day car's have the "hill roll-back" prevention feature, no longer enough torque coupling at idle to hold the car in place stopped on a slight incline.
It might take quite few drive cycles to nomralize all the appropriate parameters but after that you may very well find yourself in the same boat.
***
1.) Real-time control of ATF line pressure, line pressure drops to nil except for shifting.
2.) Torque converter less robust, virtually NO coupling at/near idle.
dealership is aware of this problem. Mine is out of warranty, naturally.
The part is $40..
tried youtube, no help.
Its starting to get cold here.
and its not uncommon..#1, #2 on the dial does not work. but #3,4 work nicely.
fortunately its easy to remedy, with a screw driving. Check you tube.
Ford seats have changed since off shore got involved..my Escape is 2011.
I own a 2012 Escape powered by a V6. It is a flex-fuel vehicle, but I have never put E85 in it. E85 is selling for $1 a gal less than E10 regular. Has anyone used E85 in a V6? Technically, it should be fine, but is it really OK to use? I know the mileage will go down, but at a $1 a gal saving should be beyond the break even point.
Thanks,
TG
Keep in mind, car seats have not changed in 60 years. they are still manufactured for people of 50s & 60's build and weight. My wife is 5-2 and she is comfortable.
I used a store bought cushion and rolled up towel for my back.
http://social.ford.com/our-articles/suvs/escape/dr-derriere-knows-a-thing-or-two- - -about-ford-seat-engineering/
FB. and other so called media
I bought a 2010 V6, Certified used Escape AWD . It is capable of 29mpg on the highway if not pushed. This would be a bit more than I had anticipated. It is a good cruiser, but is kind of noisy in certain conditions.
Here in Ontario, Canada, I have never seen E85 gas stations. The Ethanol ie. Corn never worked proper. Tankers that haul gas, tell me, its heavier to haul than normal gas. Therefore, cost more at the pump
Thank you.
I have a 2012 and I am having this issue with my vehicle. We have had 2 Ford Rangers that worked well so I decided to but the Ford Escape. This is my 2nd ford Escape and I will NEVER buy FORD again! It is like over night I started having these issues where my car won't start and there is nothing wrong with my battery. Ford should be ashamed of themselves for putting our such a chappy product, no wonder people buy 100% foreign!