Entertainment System on 2013 Ford Fusion Titanium

I purchased a new 2013 Ford Fusion Titanium at the end of January, 2013, and am having problems with my Entertainment System. The system doesn't sync or read all of the music on my iPod. It shows individual songs, albums, but it does not show or read my playlists that I have set up on the iPod. Whenever I try to manually retrieve my Playlists from my iPod, it either tries to index the Playlists (but never really does) or it gives me a "failed" message. And when I try to use voice commands to access the music in any form, it gives me a failed message. People at my dealership think it is something wrong with my iPod but I've never had a problem with it before, or now. Prior to purchasing the 2013 Fusion, I had a 2010 Fusion Sport and my iPod worked great in that car. Its as if Ford's technology changed between the 2010 and 2013 cars and now my iPod for some reason doesn't work properly. And while I don't think it has anything to do with it, the 2010 Fusion did have a hard drive in it, but I never uploaded any music from my iPod to that hard drive.

Has anyone experienced anything like this when going from an older model Fusion to the 2013 model? Does any one have any other suggestions? I would appreciate any advice anyone could provide. Thanks-Ballard