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Hyundai Azera Service
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Comments
Sure do like this car after 800+ miles. Only twitch is I can't see clock numbers in bright daylight and auto wiper feature goes into fast mode with very little moisture on windshield. This is so minor I hate to mention it. I like auto wipe and hope it will fix itself or the dealer can adjust this too. 25 mpg on second tank of gas.
I am breaking the engine in like the book suggests on page 3 but it is hard to go under 55 on the country two lane roads. You younger guys probably take the out they give you but I was raised when break in was critical. I have not seen this discussed and my dealer said there was no break in period at the same time they could not find limp home info.
Every dealer should give a buyer these options before they drive off the lot the first time. This ain't rocket science.
Read my prior postings re my "ongoing" Limp Home dilemma!!
I might have gone "slightly" over the 55 break in speed a "couple" of times when absolutely necessary . I am happy to see you are getting the good gas mileage. I am very please with my 23.9 now over several thousand miles.
Yep, I learned "old school" and I (usually) was pretty good for all 1200 miles! Also old school, I had them change the oil and filter at the 1200 mile mark, figuring that the break-in period produces the greatest amount of floating "junk" that I'd rather have flushed away...
I have to sympathize...here was my conversation with the dealer today:
This morning when I dropped it off:
Me: "I want the limp-home mode activated with pin xxxx"
Dealer: "Limp-home mode? What's that?"
Me: "Here - read about it in the owners manual" - handed him the owners manual
Dealer: "Let me make a photocopy of that..."
Later today when I called to check on the car:
Dealer: "We can't program that limp-home code you asked for - there's a 6 digit pin that is not changeable - we can give you that."
Me: "Go to www.hmaservice.com and pull up the TSB from March of 06 describing the entire programming procedure for this..."
Dealer: "Um....OK...hang on."
:::music on hold:::
Dealer: "...Um...it's gonna take a a little while to program that...we'd like to keep it overnight...give us a chance to work on that cold idle issue too..."
Me: "That will be fine..."
Is it ironic that I know more about the features of this car than the dealer? Oh, wait - I've heard that before around here...
Sad, but true. Now, what about the mechanics under the hood? Who trains those guys?
Life is good!!
Think about it. Say a Toyota dealer sees an opportunity 6 years ago to open another franchise for peanuts (compared to a Big 3 or [non-permissible content removed] 3 franchise). They lease a cheap / older building or set up a corner of an existing dealership, hire weak staff ( or use weak existing staff) to support a cheap car, minimalizing their investment risk.
Now present day - Hyundai's products are taking off, and dealers across the country have less than state of the art facilities to support their business; show rooms are not nearly as nice as other local competitors, service departments too are old and staff has not caught up to the new demands. More sophisticated buyers purchase their product and post their frustrations here on these forums.
Until Hyundai can either appoint, identify or subsidize exclusive dealerships in a major market like this the recent product upgrades ala Azera, Santa Fe and Veracruz won't fly to the masses.
As a production VP once told me earlier in my career..."you can't sell it if I don't make it"...met with my response..."you can't make it if I don't sell it"
I'd hate to be in charge of US sales with a new factory here to keep humming if my driving sales force was in large part dealerships trying to sell widgets when the factory makes digits.
The price is about the same as the dealer and I am truly in and out in less than fifteen to twenty minutes regardless of the time I take the car in. Also, the Valvoline Store is about twelve miles closer to my house.
One thing I do with each oil change is use a product called Berryman B-12 Chemtool. It keeps the fuel system clean and helps manage any moisture in there as well.
Out of balance wheels can always lead to an unpleasant feel at the steering wheel!!!
There's nothing better than getting your car back with all problems resolved, especially when it's at no cost to yourself!!! Congrats!!!
So far no probs with the car. Thanks
Our dealer in Glendora, CA were awesome. I haggled the price wouldn't budge much. So they threw in 6 years FREE oil changes and tire rotation. No limit on mileage...
But I will be seeing them soon for our broken rear Sun Shade.
Ciao,
- Jim
Costa Mesa, Ca
dollars higher than it should be, and what I did find later elsewhere.
Also, they treated me terribly. They wanted me to agree to a payment of $900 a month.
That's when I said thanks, but no thanks and walked out. :mad:
Guess they figured that I had just fallen off the turnip truck as it came into town! :surprise:
Here's the deal....
I purchased an 07 Azera from them on 7-7, upon leaving that evening I noticed some scratches and promptly return the vehicle the next day. I have never in my life been treated with such disrespect by a service department in my ENTIRE LIFE!!! The guy named Ely brushed me off with a wave of his hand, lit a cigarette and loudly told me he was not going to repair the scratches on a brand new vehicle I just purchased the day before and he does not care what I say. Needless to say my salesman Norman Hawkins was condescending to say the least.
Once you're off their lot, they can care less about keeping you as a customer. I've left 6 messages with the general manager Al Zomchoviak (sp?) and he has yet to at least return one of my calls to find out what happened. I called Hyundai consumer affairs who was able to quickly have the dealership call THEM back and he says "they are not responsible for cosmetic damages".
Mind you I had to have them program the limp-home and the auto lock feature and the salesman called me one in a million because "no one has every asked for that!" They disgust me!
This is utter BS!!!!!!!!THEY SCRATCHED THE CAR :mad: *breath*
I will never ever EVER even take my car there to have a nail in my tire removed or even THINK about referring ANYONE TO COLLEGE PARK HYUNDAI.
I wish you well.
I love my car but daggit i'm like a leaky baby *pis$ed*
I have learned from other makes, there are two kinds of regular maintenance on cars-what the manufacturer requires and what the dealer wants to do to make money. FYI-dealerships make their greatest profit on service and least on new car sales. I never ask for a 15,000 mile service,etc. I ask for what the owner's manual says needs to be done.
It is true that many dealerships are new and are utilizing small "stores" to separate Hyundai from other makes sold. I prefer this to having it part of a gigantic "store" where other makes receive preference.
On thing that can be said, Hyundai Corp. needs to get a hand hold on this growing service problem. I mean...you can't successfully sell cars that cost upwards of $25K (Azera, Santa Fe, Veracruz and soon to be Genesis) and offer crappy serivce. Folks will not want to come back if they deal with that. What's sad is that Hyundai Corp's response is that the dealerships are independently owned and operated. I guess they are not realizing how much dealer independence is hurting their name. I mean...how good can a product truly be if the support behind it is lacking? That's the bigger picture that Hyundai needs to look at. Maybe if enough of us contact Corp. and complain enough, they may start making dealerships accountable for their actions (or lack of in some cases).
and ready to go...AND the service manager apologized for my incoveniance............NOW THAT'S SERVICE
With all the technical, electronic and computer issues, I am concerned that non-dealers cannot keep up to speed.
I have found the same situation at Toyota, Ford and others regarding not having much influence over the dealers. However, I will contact the corporation.
I did contact Lexus HQ re: one of their dealerships virtually ignoring me, even when I went to the showroom. HQ called and apologized, but dealer never did. If the dealer had contacted me, I might be driving a Lexus instead of an Azera. Who knows?
That makes ABSOLUTLY no sense, why would I want to come out of pocket, and have Hyundai take 6 months (i'm guessing it will take this long since it will be a corporate check) to get my money back. The whole point of my complaint was to have them repair it with no cost to me, since they put the scratch on the car.
If i wanted to spend my money I dayum sure wouldn't take it back to the place that has totally ignored me to give them my money :mad:
And to top it off, I've call 3 dealerships regarding my rear shade 2 out of 3 dont have it in stock and NONE of them provide loaner cars (alothough they are listed on the hyundai website as participants of the program).
I'm disgusted and this is my first and LAST time purchasing a Hyundai EVER!!!!! They need to know that regardless if a car handle properly its about customer service dag on it!!!
It's 2007 and you mean to tell me you don't know this yet. The car was alright but after only having 380 miles on it and stuff is falling apart ontop of crappy customer service I wont recommend a Hyundai to any one. :sick:
I can't find that information, whether it's true or not, anywhere on hyundaiusa.com . Can you tell me where it is? Thanks.
Also, I have had good luck with other manufacturers reimbursing me for repairs done at a dealership.
So far my car is perfect and is doing better MPG than I expected at 3,000 miles.
Work with Hyundai and find a new dealer - and good luck.
I've owned Honda's, Nissan's Toyota's and Oldmobiles and this is the first time I've ever experienced malfunctions on a car at 300 miles...disgusting in my opinion. Thanks for the well wishes but we'll see....
Oldsmobile (Fitzgerlads) provided me with a loaner and so does Infinity. Hyundai wants to charge me $37 a day for a rental :sick:
I think Hyundai should take a poll amongst Hyundai owners and find out which dealers are providing crappy service and punish them by not allowing them to sell the Azera, Veracruz and the upcoming Genesis. Reward the ones that know what it takes to keep a customer happy!!!
Can't tell you how many times in our area I've seen brand new Cadillacs, MB's, BMW's, Toyotas and Nissans on the side of the road while still sporting paper tags.
I think once you get your sunshade fixed and you find a new dealer that will provide you with great customer service...you'll see that you made a great purchase. It just happened to be from a crappy source, that's all.
Some Hyundai dealers do the rental thing and some do the loaner thing. I know with Alexandria, if your car is in for a warranty repair and they're gonna have it for more than a day...you can ask about the loaner. Also, if it is in for a warranty repair and they make you pay for a rental, I would contact HQ and ask about reimbursement as it's a warranty issue and they should be accomodating you.
This is my 2nd Hyundai in a row and I can tell you that the dealership I take it to makes owning it a pleasure. They get you in and out with no fuss and no muss. After being there a few times, they even get to know you by name and it's a good feeling when you come in the door and they greet you by name. Then again, having a unique Azera helps too!
So again I say, it's not the rear shade, its the combination of the rude, direspectful treatment I've received by College Park Hyundai within a few days of purchasing the car. Then to top it off things are already going bad, it just doesn't look good to me, my friends and my family especially after the WARNED me not to get a Hyundai I'm ashamed to even say what I've been through with this car for them to only say SEEEEE I told you so! :sick:
Help me make mine look a sweet as your's and I may feel better :P
I would actually go to Ken Dixon because they have a program that every service you pay for with them, a small amount gets set aside towards a downpayment on a vehicle from them if you choose. It's just nice to know that your hard earned money isn't just paying for service but also helping you with another vehicle if you so choose. However, them being all the way out in Waldorf just isn't convenient at all.
Just tell me how I can help you out. I've got a good eye for these things and I know where to look to get great prices too.
I just took some pictures of her this weekend, I'm waiting for my Mom to figure out how to get the photo's from her camera to her computer...LOL That may take forever, then I'll post them.
According to someone else that had his replaced, it's only an hour long job, so you may be able to schedule an early visit and wait for it. I do that at Alexandria all the time, the longest I've ever been there is maybe 2 hours and that's only because I got there later than I was supposed to. Usually...they have me out within an hour.
Meanwhile, we'll leave this discussion focused on service issues.
My 06 Azzy is my second Hyundai. It replaced my 01 XG350L. I had the same experience as you with the selling dealer of my XG. About two weeks after purchase I noticed a noise in the left front wheel. I had the alignment checked first at an AutoTire where I had good experiences. They confirmed the problem was likely a wheel bearing and the car was severely out of alignment. My car was parked next to a Honda Accord with the same Michelin tires with more miles on them and mine were wearing very unevenly. The selling dealer, The Dean Team, in St. Louis denied everything but the wheel bearing.
For my second service experience a friend recommended Suntrup Hyunda. I took the care there and they treated me right. They gave me a free alignment and worked with me to get Michelin to sell me four new tires for the price of one.
I continued service with that dealer and they were great. I thought like you after the first bad dealer experience that I had made a mistake in buying a Hyundai. I drove the XG for 80K miles with no problems whatsoever. When I decided to buy an Azera I went to the Costco dealer to get a benchmard price. Suntrup beat the Costco dealers price by 1000 dollars.
Don't give up on your Hyundai. Ask other owners and look around to find a good dealer. There are bad dealers selling all makes of cars.
Stick with you Hyundai and you might find yourself pleasantly surprised.