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Hyundai Azera Service
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Comments
My first theory is that there isn't the number of Hyundai dealers versus other makes like Toyota so some dealers can get away with being less responsive, simply because they are virtually the only game in town.
Other dealers, like mine, I think did not do as well with the Azera initially because they see so relatively few of them to work on, and the mechanics and service department heads simply didn't see the volume to get experienced like they might dealing with Sonata's and Santa Fe's. I know mine had gotten much better and I assume it is because they are now familiar with the Azera.
But, reading the posts, it still seems to me that there are still too many in the first category, those that don't have to care. I am hopeful that as Hyundai become better known, with more sales, that more dealerships will open and force the ones that have less than great customer service to step up to keep up.
A friend's Mercury Mountaineer did the same thing.
A recent newspaper story showed five temperature signs in this city. No two were the same and range was 87-94, with one reading 236.
Mine sometimes matches the signs I pass and sometimes doesn't.
The Dean Team is about 3 miles from my house and I drive approximately 16 miles to get my car serviced at Suntrup Hyundai.
I have had many cars with these temp indicators and found all of them to read higher than the weatherguy or the bank sign says. I assume the pavement gets hotter than other locations.
You can see it easily using a flashlight.
I guess it boils down to what you feel comfortable with as a driver. Just make sure you keep records of your oil changes if you don't let the dealer do it. In case you're wondering, not letting the dealer do it does NOT void your warranty. I've been changing my own oil since day one and I just keep my receipts when I buy oil and filters and keep a log of each oil change.
Personally, I change it at 5,000 because it is easier to keep track of and I really don't like going 7,500 miles. On the other hand, it should be changed every six months even it only has 2,000 miles on it. Oil will die from age alone.
Whatever the benefit, my old Honda uses less than 1/4 quart between changes and currently has 247,000 miles on an engine that's never been torn down... :shades:
I use synthetic oil in my low mileage ( less than 3000 miles per year ) Cobra, and change it only once a year because synthetic oxidizes even less.
Congrats on the terrific value from your Honda.
Did I mention that my modestly high-milage Accord is nearly 18 years old and hauled (over a few months' time) 8 U-Haul trailer-loads of stuff, 1170 miles from San Antonio to my new place in Florida?... :shades:
At home I raised the car as far as I could & applied a temporary “patch” of duct tape. I got an appointment at my local dealer, but only 4 days in the future. In these 4 days, the temporary “patch” came undone, and the limp home this time severly damaged the shield while slowly going over a speed bump. I let the car set the weekend until my appointment.
I was told by the Service Manager, that the part would NOT be covered under warranty since it was damaged, and a new one would have to be ordered. I had to pay for the replacement part and labor to remove it. Hyundai Consumer Support stood by the dealer's decision, but did allow me to submit a "goodwill" request.
Question is "How could such a part failure ever NOT result in severe damage" ???
I have not yet heard back from Hyundai, but it's only been 2 days.
Lesson learned - don't try to help - just take it in right away.
Perhaps you would have been better off to have called Hyundai Roadside Assistance. and have let them deal with the problem from the beginning.
Of course, you will never remember rolling over anything that could have possibly created this problem. However, it is possible a rock could bounce up and strike the shield in such a way that it would crack it and cause it to become loose as it did.
Are you truly shocked that this wouldn't be covered by the warranty???
Yes, I could have called roadside assistance, but it's Florida, 96 degrees, and you're on the side of a busy interstate. Do you wait hours for someone to come, or see what you can do to at least get off a dangerous highway? I pushed it up & it wedged stuck, enough to get me home. It came back down again as I entered the street I live on.
My purpose in writing was to remind everyone of the "damaged part" excuse.
I agree...if it's something you can generally fix and be on your way...why wait and be stuck on the side of the road. Your vehicle wasn't incapacitated, you were just inconvenienced.
I live in Englewood, Colorado and just purchased an Azera Ltd. Would you mind sharing the name of the service department you use?
Thanx in advance.
Stan Brown
Surprised the board is still alive *waving* Hi guys!
Hope you are enjoying your Azera, I envy the XM capability. It is the only thing I really wish I had.
Jay Swearingen
I brought my own Mobile 1 oil ($24/6 quarts). The service department did the oil and filter change, actual road test, changed the cabin air filter (my specific request) checked the fluids, belts, etc. Checked and set my tire pressure at 36 psi (as requested by me), washed the car n/c. It all took a little over an hour -- $91.00. Its the cabin air filter that really rings up the price $38 plus about 15 min. for installation. $91 was about half parts/half time.
So far, I have not had a single problem that needed to be fixed.
Oh yeah...Hey Msazzyindc!
What you lose is a little bit of cushioning on bumps.
I assume that the service advisor meant that when you noticed the tach needle starting to move the engine was actually running and that you could release the starter. Some drivers have the tendency to keep the starter engaged way too long.
Well...maybe I'll see you around one of these days!
Once the engine is started, why would you need to keep it engaged in START anyway??? :confuse:
Don't feel like the lone Haranger! I've done it myself.
Even re-engaged the starter once because I did not look at the tach and couldn't
hear or feel that the engine was in fact running. Got "H" from the wife too.
Trouble is, the engine is simply too smooth and quiet.
Good advise; I will watch the tach!
Manys the time I had to go get her because her car died.
Ah, the 60's.