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Hyundai Azera Service
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Comments
Mine has only been jumped once in 2 years and that's only because I have an aftermarket sound system and I played it too long with the car off and it ran the battery down. However, since that jump...no problems at all.
Concerning "Korean" batteries...the one in my '02 Sonata was still going strong when I traded it in 4 years (105K miles) later.
I wonder if they were putting different batteries in different batches of cars.
My '06 Azera is 2 years old with almost 47k miles and it's still on the original battery, which was jumped once but running it down was my fault. I haven't had any problems with it since it has been jumped though.
You're definitely a fan of Hyundai!!! If I can find a way to keep my Azera AND get the Genesis...I'll be one happy camper.
Personally, I would have argued the issue on the spot and threatened to bring a lawyer in on it. They can't possibly charge you for simply looking at the issue you presented only to determin nothing needed to be done.
Azera owners hope not. Your dealer is in the majority, the norm, the Hyundai bottom feeders. It starts in sales and trickles right over to the service department.
The classic example is charging the owner $45.00 to set the door locks, EZ out seat, limp home, etc. This, because sales doesn't inform the buyer at time of delivery, the new owner then reads the manuel and discovers the options, and for service it's a cash cow because the new owner has it "written up" during the first oil change.
Azera is value and an enjoyable ride. Will I consider the upgraded Genesis when my Azera comes off lease? Will the few Azera owners in the US continue to tolerate step-child treatment from third world dual or multi-brand dealers where Hyundai is the step child? Doubtful. Will Fountain Valley or Korea address the dealer problem in the US? They obviously can't, or won't.
So, I asked the rep to go into the service dept. with me so he could inform them it would be free of charge.
As far as step-child treatment from dealers...it's safe to say that not all Hyundai dealers are like that. There are more than need be tolerated and I feel sorry for those that have no choice but to deal with them. With the Genesis on the horizon...dealer attitude will have to be addressed if Hyundai wants to be taken seriously.
I agree, and you were fortunate indeed to have the "rep" close at hand, unlike the original poster that had to pay$140.00 to be told nothing was wrong.
in the same manner. I am a senior, have had many cars in my lifetime and dealt with "red carpet" dealerships (6 Acura TL's) and my dealer Hyundai of Westchester is the best. I own both cars, after leasing for the past 20+ years. I have an excellent relationship with the SM and enjoy talking cars with him. Like in any business there are good and bad.
Don
In fairness then, the 3 closest Hyundai dealers to me within a 40 mile radius.
I've got one in my back yard and two more I can get to within 15 minutes. In the DC Metro area, it almost seems like Hyundai dealerships are like 7/11's!!! LOL
The dip stick shows at the correct level. The first time I used the 5.5 quart fill I had to add more oil to get the dip stick to show proper level. Several Azera forums also said they use 6 quarts .
The problem is...Hyundai Corp needs to step in and create universal policies so that owners everywhere can expect the same thing (to a degree). I think if Hyundai Corp had more dealings in their dealership affairs...service would get better across the board. Fortunately, there are some dealers that understand true top notch customer service and make ownership a wonderful experience.
Good luck with your next dealer!
my 2 cents.
van
In looking at this information more closely ( 7,500 service interval is approaching) I noticed something curious.
There are 30 service items and inspections recommended at 7,500 miles, four of which refer to manual transmissions, and two of which refer to drum rear brakes–neither applicable in my case. The cost of the 7,500 mile inspection is $80.00
The 15,00 mile service includes exactly the same 30 items as the 7,500 mile service, plus 5 others, which include:
1. Replace air cleaner element
2. Inspect auto transmission fluid level and filter
3. Inspect cabin HEPA filter
4.Inspect rear differential for leakage
5. Inspect transfer case for leakage ( not applicable)
The cost for the 15,000 mile service is $199.00, which seems to make the additional items 1-4 very expensive. I’m looking forward to hearing their explanation for this.
As it turned out, for them to do what I wanted done would have cost $50 more to do half the number of inspections, etc. than on their 'padded' list of items. When I asked why I should pay $50 more for them to do half the work, the anwswer was 'its a package'. A similar non-answer was given for the substantially increased cost of the 15,000 mile service over the 7,500 mile service for only 4 more servie items and $79 vs $199.
I've about given up on these turkeys. This discussion might be titled Hyundai Azera Service ( Not)
Anyone know a good Hyundai service department in Minneapolis/St. Paul??
The local dealer replaced my shocks because I said I heard a noise, the ride was rough and the TSB said it could be done. No questions asked and no need for regional SM to look at it.
The improvement was not that great so I had the local SM look at it and he set up an appointment for the regional SM to check it. We all went for a ride and they said nothing else can be done since the struts were already replaced.
There was NO charge for any of this.
Sorry to hear of your experience.
I only get what the owner's manual calls for and this keeps it in warranty and never had a problem with my cars in the past.
Many dealers package a bogus one in with the real one. The decorative design of the pages makes it look "official," but it lists all kinds of bogus services the real manual never calls for. Telltale tip-offs: check hood latch, check lubrication of door hinges.
I did all oil changes myself as well as changing the brake pads. Neither of which void the warranty as well.
I will say this, $15/rotor is really a cheap price to get rotors turned. A lot of places charge around $100 to do this because you're paying for the time it takes for it to be done by a machine...sucks, huh? Anyway, here's a link you can check out and take it for what it's worth.
Brake Filter
It is free to register. It is at
http://www.hmaservice.com/
They also had this as being inlcuded at 15,000 but told me it was optional so I did not have this done. I have never had the fuel injectors cleaned on a car and am wondering if it is really necessary at 3ok. I do not believe it is listed as a component of the 3ok service in the manual.
cleaner in your gas tank. Chevron techron is supposed to be a good one.
Infact, Hyundai has issued a TSB warning owners from doing these 'cleaning'. They state that if you do these 'cleanings', it might damage engine & it would qualify as warranty denial if damage occurs. I am too lazy to link to that TSB but it is available on hmaservice.com under TSBs.
Those stealerships which mislead the customers should be sued by Hyundai. Cheats.