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Comments
Have you had a chance to take it into a GM dealer? If not, I would recommend doing so. Please keep me updated on your progress and concerns. Feel free to email me with and questions comments or concerns.
Christina
GM Customer Service
I apologize for your frustrations. Can you please email me with your complete contact information, VIN, current mileage, and involved dealer? I look forward to your response. Have a great weekend!
Christina
GM Customer Service
Please keep us posted when the issue has been taken care of.
Thank you,
Caron, GM Customer Service
Well, this was the first the I found and as I read I kept thinking to myself about how similar my issues are. I was thinking earlier how I didnt need to jump it last night after it cooled down, but earlier when it was hot, I also had to jump it 2 different times (so thats 4 times within 24 hours).
I just found it ironic that my car ALSO has electrical problems but usually only when its hot out...
Have you taken your vehicle into your local dealership to be diagnosed? Please keep us posted on any information.
Thank you,
Caron, GM Customer Service
Thank you for the update. Please keep me posted on any information from the dealership. I look forward to hearing from you.
Thank you,
Caron, GM Customer Service
Unfortunately, due to the fact the vehicle has a branded title I am unable to assist. If you would like to contact Customer Assistance directly the number is 1.800-222-1020 or if you would like to email, you can do this directly on the GM.com site. Click on Contact Us.
Thank you,
Caron, GM Customer Service
Also, is this something that could possibly be covered under my GM Extended Warranty? I would like to know before taking my car to a dealership to get looked at. My warranty has been great as my remote for my car died last year and the dealership where I use to live was able to replace free of charge to me under the warranty.
I appreciate any help as I have little knowledge when it comes to these things. Thank you in advance.
I would encourage you to contact the dealership directly to see what is covered. Please keep me posted when the issue has been taken care of.
Thank you,
Caron, GM Customer Service
If your dealer is having a hard time fixing the issue, I would recommend asking him to involve Technical Assistance. Please let me know how things go. Have a great weekend!
Christina
GM Customer Service
If you have had your vehicle diagnosed by a GM dealership I would encourage you to contact your agent with GM Customer Assistance.
Thank you,
Caron, GM Customer Service
"Diagnosis no codes but the removed and replaced steering column due to no power steering."
That worked until 49846 miles when everything happened again. This time there was a code of "J6360 Powertrain control Module replacement" They then removed and Replaced my ECM due to loss of communication. That lasted until 59814miles when I then took it back in for ALL the same issues AGAIN. This code again was the same as before. J6360 So they replaced the Powertrain control Module. I am not at 63,300 miles and everything is happening again. Not to mention I was told that my powertrain was covered until 80,000miles I called yesterday and was told it expired at 60,000 miles and I would have to pay $100 to bring it in and for them to look at it and diagnose it. They told me that they could only give me a loaner vehicle if it was under warranty so I tried to go up and talk to someone to figure out if I needed to make arrangements for the next day and could not be given the time of day. I'm sorry this is the 4th time I have taken this car in within 15,000 and they didn't fix it in the first place and now they are going to be rude to me like I'm a problem. When this is something that they didn't fix when it was under warranty Why is this my dime now. Gary, Service MANAGER, from Mckluskey has no respect for anyone and treats them like they are nothing more than and irritant. I've see this issue for multiple people so this has to be an actual issue!!! At this point I would happily give my car back to them if they can give me the about for my loan (which is less than kbb) and move on NEVER BUYING A CHEVY AGAIN.
This past code was P0700 which is very general "P0700 Transmission Control System MIL Request" and for those "GM reps" the last 8 of my VIN are 67819165 If you care.
I apologize for your frustration. Can you please send me your case number? Also, what is a good time for your agent to try to reach you? I will let them know. I look forward to your response.
Christina
GM Customer Service
Contrary to currently popular belief, a class action lawsuit is not usually the best way to settle consumer product complaints - at least not for the consumer. For the lawyers, yes. The consumer is generally better off working with the manufacturer (when possible) or getting their own legal counsel.
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BTW, my daughter has a 2006 Cobalt and had the same problem...