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Comments
We'd like to have the letter in hand as we move forward with the complaint process.
Thanks in advance for your kind assistance,
Jan
email me at Ryankeesler@aol.com
Thanks again!
NEVER MIND I found the letter in an earlier post...
WHAT THE HECK IS THE CAUSE OF THIS SQUEAKING IN THE REAR SUSPENSION??!?!?!? :mad: :mad: :mad:
Im desperate
The cradle is about to fall out, wtf has any one else got this response?
kcram - Pickups/Wagons/Vans+Minivans Host
kcram - Pickups/Wagons/Vans+Minivans Host
The fact you PAC is rusted out can not be argued, so it seems to me that is in your favor. You don't say how long you have owned your PAC, or where you reside, but I never think it's hopless. Going to an attorney is the very last thing I would suggest to anyone. Most attorney's charge $ 300 and up, so all the work you do is $ in your wallet.
Have you talked to the dealer who sold you the PAC? There is liability when he sells you acar that is safe and sound, unless he sells it "AS IS". Have you contacted the people at 1800 992 1997 yet? There is also Lemon laws, mainly for new cars but some states also protect owners of used cars too. Then there is thge Attorney General of your state, the BBB of your county or state, and then there is NITSFA. Surely one of these can help.
In working wit Chrysler make sure to butter your bread!!! Be polite, thank them for listening to your problem. 99.9% of people calling in with a problem are nasty, angry, rude and get sworn at and called rank names. If you are just the very opposite they will generally be putty in your hand. I know this by personal experience! I have bought 15 new vehicles made by Chrysler. Tow Chrysler ask me if I would like to return the car. A 1996 Dodge caravan, and a 2005 Jeep liberty diesel. Chrysler has bent over backwards for me. I alwasy treat people with great respect, kindness, and prasie them for their help, and I ever tell then I am going to tell ther person in charge of them who great a help they have been. This is the key that opens doors that are closed to everyone else!
I would like to know how this turns out, post a note and lets all know.
farout
It is not my nature to *go legal* and I do not have the cash to throw at an attorney anyway (if I did, I would replace my own subframe and call it a day). The person with whom I am consulting regarding class action is answering my inquiries pro bono.
I am not an attorney, and would not profit from a lawsuit. I am at my wit's end and have been treated with partial information or lies when it comes to Chrysler reps.
I bought the car in Pennsylvania and live in New York. I would like to go back to the PA dealer ,but as I do not have a vehicle to drive there at the moment (see previous: failed inspection due to perforative, corrosive rust in the subframe) that will be a tricky prospect.
Took the car to 2 NY dealers last year when the rust first became apparent. Both said that I was outside the warranty.
The car is an `04. 130,000 miles (110 as of last year).
Have filed complaints, and made contact at every opportunity, both written and on the phone. I do not raise my voice, use profanity, etc. But I do not get results. Do not intend to give up, but really seeing very few remaining options.
Thank you very much for your interest.
*Sigh.*
Next Stop: New York State Dept of Consumer Affairs.
BBB has a less than stellar record of getting results for consumers when the complaint is against a paid member. As for them not taking complaints for non members all I can add is I HAVE SEEN HUNDREDS OF COMPLAINTS FOR NON BBB MEMBERS ON THEIR SITE OVER THE YEARS.
If it is available one of the biggest complaints would be against BBB themselves. So you can conclude I am not a fan of BBB.
You may want to ask an attorney if the warranty from Chrysler covering engine sub-frame damage is considered a LIMITED warranty. Since Chryslers intention seems to be offering this warranty to customers who live in areas where weather is such they would be more likely to encounter the damage it looks like a limited warranty to me. I have heard several states do not allow limited warranties and this may mean Chrysler may have to cover your vehicle under the state warranty requirements. Only an attorney can help you with this or the state attorney generals office may be able to provide some answers. File a complaint with your state attorney general.
As to combining the actions of others with yours, this sounds like a class action approach. You will need to find a lawyer to persue this and even if it was taken as a class action matter I believe expectations would be shallow at best. Based on the outcome of other similar suits you might expect pennies on the dollar for damages.
A recent 60 minutes report was touting the fact Chrysler has modernized to improve the product. To me I took this as an admission of recent past failures to produce viable automobiles. A smart lawyer may be able to use this self admission from Chrysler as a weapon against them in a court case. I certainly would not forget to mention the story to your lawyer.
The thing that frosts me at this point is that my car meets all of the requirements in charger3's letter. However, when approached with a copy of it, Chrysler responded with this new requirement that the vehicle fall into a very narrow window of build dates , or otherwise not be given the extended warranty.
From what I have learned so far, class action is not especially promising except for the lawyers. However, it can't hurt/might help to have a supportive group updating one another on our progress/lack of. And, when it comes to class action the named parties do better than the masses who follow/sign up later. Also, you do not pay the lawyer; whatever they make is based on the success of the case. It's just that if they win, they get most of the money. And if that's the job they signed up for, I don't begrudge them if in the end I get my car fixed and Chrysler is forced to do better.
I am not looking for a pile of cash anyway; I just want to be able to drive my car this winter! And if a class action will make a difference now or going forward, for me or others, then perhaps it's the right thing.
My Ex has been kind enough to let my kids & me use our '01 PT Cruiser until I figure something out (His new wife has a Honda. Clever girl). But a PT Cruiser on winter mountain roads is a far cry from our Pacifica. A flawed vehicle, for sure, but I've never driven a car that did better on snow & ice.
In fact, I intend to advise Chrysler that I am very afraid about going into the cold weather without my Pacifica. God forbid, if something happens, they will have more than a subframe to answer for.
Thanks again, and will check out that 60 Minutes report as well.
If someone knows of a Federal Agency that will take action on the consumers behalf it would in my opinion be helpful to all who have vehicles disabled or affected by these vehicle frame problems. The 10 year window for warranty coverage is closing in on us rapidly and I suspect that Chrysler will attempt to delay action until the window closes hoping to slip away from responsibility.
Chrysler has a new CEO, from Europe, who is seemingly trying to improve the products produced by Chrysler (see recent 60 Minutes TV coverage). What was not mentioned are the many customers of Chrysler who have vehicles built to sub-standard quality like our Pacificas or how Chrysler would help consumers affected by poor quality of the past.
During the 60 minutes interview it was mentioned that Chrysler has the capital to withstand one future vehicle being produced and rejected by consumers. If they have that much capital they have the funds to fix our cars. All we need is an authoritative agency to to follow this and require Chrysler to take action for all Pacifica owners.
The point is that if you don't give up -- and this is referring to others out there, actually, not you -- that if enough state or national watchdog agencies hear about this, then Chrysler may be forced to deal with it.
Chrysler HAS owned up to this by issuing its extended warranty for a small number of Pacificas. They are just refusing to address how widespread the problem is, and if the complaints are not widespread then they will get away with it.
I see rust on vehicles all the time, over the wheels, etc, and it's a different issue. The metal in the subframe, naturally, is supposed to be a lot stronger than the metal used for the body of a car.
While your rust may be unsightly, it does not prevent you from driving the vehicle (Or do you have rust in the subframe as well?).
When Toyota had this problem, they issued a recall. Just google Toyota truck frame recall. Chrysler will probably get away with this due to a combo of corporate irresponsibility/shoddy customer relations and Pac owners giving up the fight.
Complaints must be filed, and word must get out. I am not a well-read blogger, and have been turned down by the New York Times consumer editorialist "The Haggler," but I intend to shine as much light on this as possible.
If you have this problem, pick one thing per day and just do it: Post to car forums, write your congressmen/state reps/State Dept of Consumer Protection, complain at NHSTA, contact the press. It may be exhausting, but that's what Chrysler relies on. At least if we lose we know that we pursued every option.
And yes: If I ever can afford to buy a vehicle again, it will NOT be a Chrysler.