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I have the same problem that most of ya'll have. I was driving down the road last week when something went out in my transmisson. I had just gotten off I-75 about 10 miles from home and stopped for a traffic light, when I tried to take off my van would not go. It was like I shifted it into neutral, lucky for me I was in front of a wal-greens so I was able to pull off the road into a safe place. I had my van towed to my dealer, where it is sitting waiting on the transmisson tech to "get to it", And from whoms pocket will this cost? I found my recall notice that I received in the mail marked March 2012, now I'm afraid that I will be stuck with a "dead" van until the replacement parts are ready. Sticker Price for this van was $36,000 bought it new in April 2004 right off the showroom floor, I wont ever make that mistake again!!
Unfortunately Ford has still not updated this recall with a complete recall
procedure. The last date posted on any changes to the recall notice from Ford
was March 16, 2012. Until Ford finalizes and post the recall we have no
procedure to follow for repairs or refunds.
According to the advance notice we have, Ford was forced by NHTSA to send an
advance letter of a forth coming recall. I am sorry for any frustration this may
be causing for you, but we are waiting along with the consumer for answers.
Any word on a recall?
Ford Safety Recall Notice 11S25
NHTSA Recall 12V-006
My transmission went out in 2009 driving down I-90 at ~65 MPH. Thought I heard a pop before I lost power but was able to coast to the side of the road to get out of the way of traffic. Got towed to the dealer where they charged several thou$and to fix. First thing they said when I brought the car in was "You got an extended warranty on this thing?" Knew I was in trouble.
The thing that amazed me about this was Ford's attitude when I complained. "We have no evidence of any problems, blah, blah, blah." But then they told me that they rely on the DEALER to make the call as to whether the owner should be reimbursed for the repair. According to Ford, they had no control over giving me a refund at all. Ford defers to the dealer in these situations. When I went to the dealer, I couldn't even talk to the Service Manager and they put me on to the tech who fixed it and he got all defensive about it. Couldn't get through to the Service Manager.
Then the tech said something even more interesting. He said he checked the records and that they might have been able to do something for me but I hadn't been a "loyal customer". They expected me to bring the car in for all my routine maintenance, oil changes, and other work. If I had been a loyal customer, maybe they could do something but since I wasn't...
So it basically came down to...the lousy transmission was my fault. They weren't going to stand behind their product because I hadn't stood behind them.
After a couple of weeks of banging my head against the wall, I wrote an email to every executive at Ford outlining the situation and basically telling them they sucked and I would never EVER buy a Ford from them again. As expected, no response from anyone.
I am going to gleefully enjoy getting the refund for the repair.
Does anyone know if we have any recourse on getting them to reimburse the full amount? Small claims court? Lawsuit? etc???
We have yet to receive the second letter. Our transmission was not replaced at a dealership. I emailed Ford several weeks ago about the second letter and was told it would be sent out the end of the second quarter which June 30th. I am going to check again.
well over 200,000 miles without ever needing a new transmission. I will be reasearching, to make sure that a class action suit is not already started. Then I am going to talk to a few local lawyers, to see what can be done. If anybody knows of a class action suit already in motion please post here. We all need help. Thanks!
$1450 is the most they will reimburse, but I wouldn't expect that amount. The letter says "costs associated with replacement or repair of the transmission are not reimbursable under this recall." So, only items on the receipt that say "torque converter" will be reimbursed. There are a lot of people who have a receipt that simply says "transmission" and they won't get a dime. It's just WRONG. If you haven't received the second letter from Ford, there is a Facebook group called Recall Ford Freestars and I have posted it there.
In 2010 I did report this situation to the NHTSA, but the latest I read from them is that they have stopped further study because of Ford's recall.
It seems to me there is an argument to get the torque converter replaced now just in case it might have a positive impact on future resale value.