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Comments
Lynn
Lynn
The customer support center indicated that if it specifically did not identify the replacement of the torque converter, it wouldn't be paid. I told them there was no "recall" at the time of the incident and that the entire transmission was replace as a result. Ridiculous!!!!!!!!!! I had a Ford transmission installed which means I could potentially have the same problem with that one, but I don't dare bring it to the dealer, I don't trust them. Guess we'll wait and see.
Any lawyers here?
Does this mean Ford will now be hanging up on any calls we make?
I had to replace my entire tranny and torque converter at the Ford dealership.
The tranny's clutch was banging between gears, torque converter filings likely to blame.
They replaced it all with remanufactured parts, cost 2300.
AND that was after they subtracted the cost of the torque converter components and installation cost.
what is MY recourse.
We purchased new in 2004, work done last month w/ 75000 mi.
I was sure to let the Ford service dept know that I hope there will be a claim on the entire transmission. I wouldn't be dealing with this bull if Ford was on the ball. My whole transmission had to be replaced because of the torque converter!!!!! DUH!!!!!
I am so frustrated!!!!!!!!!!! :mad:
And I (as only a small voice in the sea of vehicle ownership) will boycott any other manufacturer that is equally unfair in such a no-brainer type instance. Fortunately, all other brands since (foreign, since GM, Chrysler had all been unfair to me earlier also, and the paint deal on the Ford was, in fact their second chance to redeem themselves) have not had issues significant enough to warrant an outright ban.
I am convinced that the delay and "we have never heard of this problem before" tactics do save these big companies money in the long run. But that is only because not enough small voices stand united and stay firm in their convictions. And the crooked manufacturers know this and continue to take advantage until pressed against the wall to make changes. Sort of like what Mazda had to do when denying all the legitimate rust claims since early 2000's. They had very loyal customers whom they took advantage of and finally those same customers vowed to (even though they loved all other aspects of their Mazda) never buy another Mazda product again out of principle if nothing else, even though they might find some offerings from year to year very desirable and tempting.
And that works for me too re Ford.
Then on Saturday, I got a letter from Ford that my dealer now has the parts to replace my torque converter. My complete trans was replace last December. Good record keeping - not.
Lynn
Lynn
The first dealership I went to (Crown Ford in Nashville) was totally inept. They seemed clueless to the process, and found every reason to block me from my reimbursement (to the point I had to call corporate and three way their service manager in on a conference call). They made me get a letter from the shop stating that the torque converter was part of the tranny rebuild, then eventually they told me they couldn't do anything cuz I had a copy of the receipt, not the original. I drove to the shop finally to get the original, but when I did I saw a different Ford dealership on my way home (Ford Lincoln of Franklin). When I took it in there, the service manager Chris (who was the only helpful person I encountered) said just make a copy and leave it, that he didn't need the original cuz all he would do is fax it to them anyway. Wow.
The following week, he said they would give me $980, but I stood my ground. I mentioned this forum, how others in the exact same situation had received the full amount, and that I would not rest until I got the full amount. He said he'd call and ruffle some feathers about it. A week later, yeseterday, I got my check. (I got $25 shy of the full amt but I'll take it at this point).
Anyway, now that I have my $ I get enjoy it by spending it on a new tranny rebuild. Needless to say Ford will never get my business again. Not only did they screw all of us over on this vehicle, but the sleezy way they attempt to NOT take responsibilty for it is reprehensible! Hopefully at some point they will be forced into some sort of restitution on the PCM issue as well.
I just got my Torque converter replaced through the recall, but still had to pay $180 out of pocket to reseal something & get a new transmission filter.
I too have had nothing but issues with this, second owner - purchased from my brother-in-law. I've had it for 4 yrs, only has 107k miles & I too have replaced coil pack & plugs (twice) and axel & sway bars. It still isn't right! I have this piercing noise that is almost constant while I'm driving it. They can't find the cause. I picked it up from the recall fix & had to return it the next day b/c my engine light was on. I then had to pay for an EGR valve?? The dealership was kind enough to cover the cost of the part & I just paid labor. I really despise this van & will never purchase a ford again, this was my first & last for sure! :lemon:
Lynn
In reading some of the below discussions I see that the torque converter is not the only problem. I to have had to change the coil pack 3 times and have had a transmission rebuild. The good thing in relation to all of this is that I took my van to an independent transmission specialist and he caught the fact that the tranny had a little bit of sign of water in it. This means it is considered that the trany has been flooded. He called me and said that my comprehensive insurance would cover this repair. He was right. I jsut had to pay the deductible. Geico covered the rest of the repair.
When it rains really hard i have a problem with my transmission now. My van will not go. it jerks and misses and will finally go dead if you try to drive it. It has done this three times recently. When I have called the dealership they say they have no idea what is going on. I wonder if Ford has decided to do anythign about this design issue???
I agree, van is a POS and I would've scrapped it had Ford not given me $1,425 for my previous repair, making the new repair free. Love the features, hate the problems.